SureStay Plus by Best Western Benbrook Fort Worth

The staff was great and very helpful. The room was good. The area that the hotel was in seemed not good and there was more than one person hanging out in the parking lot that did not make me feel safe. I was most disappointed by the very high rating this Hotel received on Hotels.com and that it was especially rated high by couples, which is why I selected this hotel, along with the good price. It's a decent Hotel, but not a 10 out of 10 for couples by any means.

Room was dirty had to change my own sheets when arrived bathtub was dirty killed several ants in the bathroom

Clean and very very well maintained

When we asked for bedding for the foldout sofa, there was underwear folded up inside of it. Breakfast was very meager, not even enough biscuits available at a time for my family to have breakfast. Staff not super friendly about refilling food. Selection poor. Bathroom had dirt/stains on door. A cricket climbed out of the bathroom drain. Room was musty smelling. Curtains did not close all the way. Sofa bed very bad. Very few toiletries and not enough towels

Our room did not feel clean, after requesting a new room when the first one smelled of smoke very badly. Found a rubber glove in the chair, stains on the sink counter, towels didn't feel clean either.

The hot water was phenomenal! Good water pressure. Plenty of light in room. The toilet seat would move when sitting down. The curtains didn’t do a good job blocking sun out of the persons eyes that was closest to the window.

It was a good hotel. Location was great.

My wife and I stay at this hotel every time we visit the Fort Worth/Benbrook area. It is conveniently located near I-20 and close to many of the restaurants we like to frequent. Nearby access to the interstate provides for quick and easy travel to many of the shopping centers we visit as well. There's even a Cracker Barrel within walking distance!

I’m not sure how this hotel has over an 8 rating. The AC vents on the outside are falling off the building at the room windows, the AC unit in the room couldn’t get the room below 74 until I brought in a large stand up fan, my door would barely open - had to shoulder shove it open every time until finally I couldn’t get in at all. The guy at the desk couldn’t shove it open either so the manager undrilled the handle to flip it over so you had to pull up instead of push down. What was most troubling was the housekeeping. I had the privacy sign on my entire stay of 3 days. Twice they kept banging until I went to the door to tell them not needed. One night I returned to my room to see they had been in the room again against the privacy sign. Unacceptable. I would never stay here again and would have moved hotels but with parent weekend at college, everything was booked. The morning I checked out, I found a dead insect in the bed. Never again.

Hard to give much of a review arrive very late and left early. Decided after a sporting event to spend the night instead of driving home. Can say the vending machines had notes saying out of order and the air conditioner was noisy and never cool down. Location and last minute availability were the reason why we chose this location. Sorry to say we will not be staying there again.

Good place, good staff, very clean

The staff was polite and courteous, and the room itself was fairly clean and basic. The location was also okay. Unfortunately, there were a few things that really affected my stay. I was especially disappointed with the pool. I had really been looking forward to relaxing by the pool and taking a swim, but the water was murky and appeared dirty, so I didn’t feel comfortable using it. The outside of the hotel also appeared to be poorly maintained. The breakfast was mediocre, and there were a few smaller issues as well. The ice from the ice machine had a strong taste and smell similar to Fabuloso or cleaning solution, and the water pressure in the shower was very low. Overall, the stay wasn’t terrible, but it also wasn’t what I expected based on the reviews that led me to choose this hotel. I’m sharing this review simply to give future guests another perspective so they can take these things into consideration before booking.

Great location ! Clean

Ac not working was semi blamed on texas heat, i live in a way more humid place with same heat levels. The vent for shower was falling off the ceiling, light was flickering as well. Water pressure was non existent, and the showrr head plus faucet were loose. I brought the ac to the attention of the staff, they replaced the units pad with us being out and no warning of entey......the biggest thing is a man finally answered the front counter with nothing but a towel on when my 16 year old daughter was asking for toilet paper......not ok, in the slightest.

Staff was super nice, facility was clean Breakfast was little plain juice was not good at all.

Dirty floors/carpets fridge didn’t work , shower was so low in pressure it took me forever to feel clean

This stay was great for the price you pay. Good location, comfy sleep. My only complaint was the room just had a musty smell.

Quiet! Staff recommended an excellent Mexican restaurant close by. Close parking to the motel all taken, but there was plenty of outlying parking. Breakfast variety was good, but we'd have preferred a chafing dish full of scrambled eggs rather than the egg 'patties' which were questionable. All-in-all a pleasant stay which I'd recommend.

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Breakfast not desirable-orange and apple juice machine out of order- biscuits would not open - just crumbled

Staff The furniture is old and dirty

I will stay at this hotel every time I visit Lubbock, which is quite frequently. The lobby is immaculate. The hallways are clean and quiet throughout the day and night. My room was also very clean, and the bed was nice and comfortable. One great surprise was the laminated TV guide listing all the channels. The hotel is located away from major highways and noisy traffic and plenty of parking is available. I won't even consider other hotels in Lubbock after staying here.

The room was big and the place is very clean. There's a washer and dryer by one of the exit doors that was nice, however I was under the impression there was a pool which is one of the main reasons I get a room on occasion and there was no pool and I was highly disappointed with breakfast. Breakfast is terrible. The staff is very helpful very polite very respectful and like I said the property is clean well maintained just do a little better on breakfast.

Good

Bed bugs

Didn’t even stay at this hotel. The air conditioner did not work and the swimming pool was green as it has not been tested with proper chemicals as advertised. Went and got another room at another hotel. Have talked with rep from hotel.com and have been put in for a request to get refunded for this reservation. Still waiting on decision.

The pool was broken and there was trash around the property.

The over all stay was nice clean and peaceful. Just very disappointed in the pool being nasty and green. My grandkids were looking forward to swimming but could not . This was one of the reasons I chose this hotel . The staff were very nice welcoming..

Rooms very clean...breakfast was good and staff very friendly. HIGHLY RECOMMEND!

Comfortable place to stay for the night. The room was very clean.

Close by 820 The tub had mildew around it. Sheets and pillowcases had hair on them.

Clean room

The rooms were so bad. The entire hotel is not what it shows on the pictures it’s bad and I had to switch rooms because of the horrible smell, it was some kind of mold smell so horrible we had to move to a different room we when to 3 different rooms to find one that wasn’t as bad, the restroom was clean but the shower had no water pressure. The staff were very nice but unfortunately the hotel is not good it needs a lot of work and the pictures are deceiving

My only complaint was the smell. When I got off the elevator on 2nd floor it smelled like someone had been cooking Indian food. My room smelled good until the end of the 2nd day, then it had a faint smell like someone had had a pet that may have urinated in it. The hall smelled nice after cleaning but the nice smell wore off by early evening. Other than that everything was great .

I was not there for the amenities or the breakfast (I arrived late and left early). I needed a clean, inexpensive place to sleep and this location fulfilled that need. I did not have to deal with a lot of disturbances or concerns about uncleanliness, so I got a restful night's sleep.

Place was ok. Walls are thin. People playing loud music. Had a really early morning checkout and I had to call to get someone to the front desk to check out.

Pluses: location was easy to find and being so close to Benbrook had everything we needed the next day.

Super friendly staff. Entire facility looked and smelled so clean as soon as you walked in. Room was very spacious and clean. Very comfortable bed. Great price and location. Will stay again!

I had to clean the pool because there were a bunch of trash and bugs in it. The ac was loud as heck and the blinds wouldn’t close all the way.

Rooms are newly renovated and were comfortable. Room smelles ckean, aircon worked but dud not go below 68F. Soap and lotion provided, no shampoo or conditioner. Common spaces are a but dated, but functional. Did not use the pool. Breakfast is basic (as expected at cheaper hotels)-strong coffee, juic, bread, small muffins, apples, hot sausage patties,egg turnovers, yoghurt, instant oatmeal.

The facility was nice! The staff were wonderful! I actually came down from Arkansas to stay a few days due to my stepdad who lives local, having a heart attack. They were nice enough to give us a room on the bottom floor so we wouldn’t have to move our stepdad much once he was released. The only thing I did not like was the room. The room itself was perfect! The location of the room 0/10! There is a door right next to the room (120) that leads to the stairs and EVERYTIME someone closed the door, it slams and you can hear it all through the day and night and it’s like it shakes the room. Plus you can hear every foot step taken on the stairs. I got woken up so many time throughout the night.

It was okay all around no surprises or anything special

We did encounter 3 small roaches in our room on the first floor

Check in was fast and easy. Rooms clean and comfortable. Everything worked. Staff very helpful.

The room was smelly and the sheets were stained.

The review may not be quite fair because the property was being reroofed. But my room was definitely not cleaned to standard.

Very Centrally located and very friendly staff

The room was clean and the staff don’t make it tha hill really attentive. Should serve breakfast until at least 10:00 for those of us that get going a bit later mop

Great place

Customer service made things even worse. The front desk worker was extremely rude, often not available at the desk, and dismissive when concerns were reported. At one point we were told, “it’s not our problem,” which is shocking to hear as a paying guest. Fresh sheets were only offered the first night. There were more bug issues the second night, and no meaningful solutions were offered despite the ongoing concerns. We were told that changing rooms would require paying an additional charge for a different room type, even though the issues were caused by the poor condition of the original room. The stay became so uncomfortable that we chose to check out early and move to a better property rather than remain another night. I would not recommend this property to anyone and would never stay here again

Excellent Nothing bad

Breakfast was small. Ac was good

Was extremely hot when we got to.our room, took forever to cool Smelled like weed 97% of our stay

The staff was great it was clean air conditions where the best

The staff was very friendly and efficient. The breakfast was good, and the room was clean. Highly recommended.

The breakfast was cheap. powder creamer for coffee and only sweet-n-low? That is rat poison! I asked the attendant for spenda or Tuvia ..of course said no!!

Canceled my 3 day reservation for being late to check in. Cost me over 100 dollars and I didn’t even see a room

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I enjoyed my stay

Just so you are aware, There is not a sign that I could see on the building.

There was minimal breakfast selection and they closed it early. The hallways and elevator smelled like mold. The room was fine

Good

The room was very clean and staff was friendly

Very Clean Well Maintained Attentive Staff

Room was clean and staff was very communicative and helpful. Welcomed my stay and encouraged me to stay again should I travel to the area.

Beds were hard and uncomfortable, we had zero hot water

Plenty of well lit parking. When directv would not work they quickly fixed it. Building os super old and in need of reno. Bed was great and quiet. Breakfast sparse but free.

If you are stock showing at Fort Worth then this is the perfect place to stay. We stayed during the last ice/snow storm when everyone else was staying home and we were able to get back and forth to the gilt show just fine.

Super noisy right by highway. My shower stopped working and had no hot water.

breakfast wasn't particularly good, but still worth the cost

Clean and quiet.

One is the best I’ve experienced. So clean. I will visit again

None Nothing

Location was good It was nice

Breakfast was terrible and a joke Little options fake eggs aeful

Breakfast was so so, but the rate was so low i did not expect any breakfast. anything not to be liked should be overlooked at the value of this hotel.

On departure, a couple were in the lobby who were dressing and seemed to be intoxicated.

I stayed here for a few days to attend a seminar. I think this room is not fancy, but it's clean, comfortable, and convenient for grabbing a meal. I recommend it for those on a short business trip at a reasonable price.

My search criteria was ev charger only. The j plug from "universal ev" was horrible, kept stop charging, swapped plugs with same result. $.48 a kw is super charger rates and in the end woke up to %15 charge. So incredibly irritating, DO NOT RECOMMEND!!!!

Yes 👍

This was obviously an older hotel (cracks in the sink, seat back was torn) but it was clean and quiet, the tv and internet were good, and the bed was comfortable.

The hotel is in poor shape, patch work on walls, floors, bathrooms. EV charger was offline.

Well I’ll start by saying from the outside I was very shocked that it looked so poorly. But the lobby was clean and nice. Once getting to my room the window was fully open! No screen behind it or anything. The room was dirty. Hair all and marks all over the bathroom door. What looked to be fecal matter smeared on the frame. Half the lamps were broken. The door does not reach the ground so you can see under it form the hall way and hear everything. Would not recommend

We stayed for 3 nights. Our family of 5 stayed in a room with 2 queen beds. Rooms very spacious. Smelled nice. Room was clean. My only complaint is that the breakfast was a lil off. They had some variety but it was the same eggs, sausage, and biscuits every morning. The biscuits were hard and the eggs and sausage kinda rubbery. We just opted for the cereal and oatmeal. We didn’t try the pool as it was cold out. Very quiet area with a train that passed a few times. Enjoyed the stay for the price it was great!

Clean rooms and friendly staff!

Staff is great

Was on

This time wasn't so great ,but I will stay again. The bathroom was not properly cleaned and had hair in tub. Room smelled wet and moldy. The bed was comfortable but also had hair on sheets. I used my disposable sheets . There was no cover for pull out bed ,but I'm sure if asked they will provide. Breakfast was sausage egg biscuit your gut and cereal. The front desk is helpful and very polite.

Clean spacious rooms. Good breakfast.

Clean and spacious

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It was ok

For needing a last minute place to stay after air bnb messed us over. This place was incredible, nice and clean and good staff. Had a problem where our sink got clogged on the 2nd day and they took a look and turns out it was a plumbing problem so the graciously called my right away and let me know the situation. They kindly moved us rooms for the remainder of our stay with no up charge. Overall would highly recommend this place if your looking for good affordable and smoke free accommodations.

Basic breakfast, clean rooms

It was ok for the price.

Yes

Had a great stay! Thanks!

Room was great. Bed was very comfortable.

ac good. outside of shower tub little dirty/didnt get wiped down enough. No toilet paper stock for us like it was used already... good bed weird comforter very light thin and rough

The room smelled like sour water and was so humid. The front desk clerk was very nice he tried changing my rooms but it did not help.

Amazing stay. Loved the staff and accommodations. Would stay again in a heart beat.

This was our second time staying at this lovely hotel and it was amazing!! The staff were all so friendly and helpful! Our room was so clean and comfortable! We will always stay at this place when we go to visit our family!!

The breakfast food was fresh, hot and tasty.

The staff were good, at first they couldn’t find my reservation. The room was very smelly, smelled like mold as soon as you walked in - I believe it comes from poor cleaned AC system.

strange odor in room

Clean and friendly

Breakfast had sausage and egg biscuit option along with toast, cereal, apples, and yogurt. Bed was very comfortable.

Great place to stay

Food was gross and expired Sheets had stains remote was all broken it works but really! Probably will never stay again there!

Clean room and great staff.

I woke up at 2am to a cockroach crawling on me... I couldn't fall back asleep after this. The humidity made everything feel wet and sticky.

Easy check in. Clean large room. Restaurant within walking distance.

Breakfast menu was limited but fresh and taste nice

pleasant staff went out of their way for us twice

If you dislike strong smells it strongly smells like Indian food throughout the hotel. Suspicious persons in parking lot. A/c didn’t work in room. When we found out it was too late to ask to change rooms as it was 2am.

Everything was great no complaints

Linens were soiled on both beds; one was threadbare; elevator was HEAVILY PERFUMED and it was difficult to breathe. facilities were unkempt, dirty and overall, uncomfortable lodging. Spoke to management but they have failed to respond in spite of three attempts.

We were just passing through. Our check in was simple and our room was lovely. I did book here for the breakfast as we were needing to eat and run, but the breakfast was inedible.

Everything and everyone was perfect