La Quinta Inn & Suites by Wyndham Fort Worth NE Mall

Not clean and had a bad odor

Room was clean and staff was ready to help.

Clean room

Mr. Patel was outstanding. The property is clean. This\ is my 10th time here. Just gets better,

Good good good good good.

I fell ill and the house keeping would not clean the room. I took off the bed sheets and was told house keeping would make up the roo after I did. The house keeping would not do anything in the room, and told me I would have to make the beds and clean. They made me pay $125 dollars to do this. I will not use this hotel again.

Friendly staff, comfortable bed Swimming pool looked scary, the room refrigerator was wet at the bottom and had to put an ice bag in there to feel like keeping food cool, halls had a funny smell, the handle for the shower kept falling off and there was a dirty soap bar left in the shower

Room dirty, odor in room. Toilet seat very loose, like almost sit on rim. Hair between bed sheets. Did not stay the night. Left and drove home because of this.

best hotel for lowest price. No roaches. quiet. has washer and dryer. big room & bed.

Hotel was ok. Could clean rooms a little better.

The tv in our room was broken, and no resolution was provided. The shower head had very poor water pressure. The cabinet had to be held closed with a paper wedge.

No a/c was really hot!!!

I’d like to thank Shawn for his accommodations, kindness and over-all professionalism. Would definitely come back to stay because of him.

As expected for the price point. Room was clean and decent. Continental breakfast had some variety, self serve waffles were great! Staff was very nice and extremely helpful. Centric location, but without walkable food options near by, need vehicle transportation. Would stay again.

The breakfast was the worst part. Food was cold there was never any meat to go with the breakfast sides. There was a lot of extra activity with the cops showing up. People being extra loud.

Breakfast was bad, there was only apples which were ugly, no juice or water only milk for the cereal, there was only eggs and sausage, they syrup was running out and they didn’t try to refill it. It was the worst breakfast I’ve ever had at a La Quinta! Everything, the smell of the WHOLE building, breakfast could have nose options, the rooms…. The walls that are falling apart need to be fixed, the bathroom door needs to be fixed since it didn’t even latch to stay closed, the AC needs to be replaced because of the mold on there, the bed pillows needs replacing because they’re so tiny, the whole building needs to be smogged for roaches because my husband found one in the shower, the shower needs to be cleaned better there was hair inside AND on the outside of it. We didn’t even had the sign to put in the door asking not to be bothered.

We waited in the lobby for 20 minutes to check in.there were no staff members to be found. We had no towels in our room or at the pool all weekend. Very disappointed with our stay

GOOD

Did not like it . Location

The room was clean, plenty of towels and it was well done

Over the last month, I have called repeatedly and left my phone number and email for the manager each time. I even contacted Booking.com to help resolve the issue. Neither the hotel management nor Booking.com has responded. Keeping my deposit without providing proof or honoring their own pricing structure is unacceptable. I will never book through Booking.com or stay at this property again.

Very kind and helpful staff! Clean room, good breakfast.

The breakfast did not have bisuits and gravy. The scrasmbled eggs were cold and there was not any kind of meat. I went to the front desk and the clerk went and cooked some sauage which helped. You need to add bisucuits and gravy!

Property was dingy, rooms were acceptable but shower was awful; minimal water from shower head and water didn't drain. The mattress cover was plastic, so it kept the bed hot..Pool area was disgusting. Broken chairs, temperature gauge missing from skimmer lid, pool was cloudy and green tinged. Lights were not working.

When we arrived and checked in about 5 pm they checked me into a room that someone was already in, went back to the front desk had to wait more time and for them to get other guest out the way to give me a new room. Once we finally got into the new room the smell was not a good smell at all, the ac unit was SO loud like extremely loud, the door to close where the fridge was had to be held together by some type of paper, the fridge was wet all on the bottom like leaking. The microwave you have to put in the time you want first then shut the door then start it like it is malfunctioning. The internet was down the whole weekend I asked the front desk for some type of refund or discount and all they could offer was an email to the manager. The cable didn’t work either and I have pictures of it all, my son wanted to play his ps5 and was unable to all weekend. The ac unit was not cooling the room it felt sticky in there. The breakfast was very limited and did not look pleasant also the elevator takes so long to reach you your better off taking stairs. I have worked in hotels for 6 years and this is by far the worst stay I have ever encountered I will never ever stay here again. I also would like a refund or discount on my stay I do not feel like I paid for what I got.

Location was literally the only thing. The price was low but still not worth what I paid for it! The pool and hot tub were a horror show as well as the showers. The lighting in the pool area was genuinely terrifying. It was green lights and grey water. The hot tub had so many chemicals causing bubbles that my whole family broke out into a rash from. The main reason I picked the hotel was for the pool for my grandma and kids but we were only able to use it once for less than 10 minutes due to how horrid the conditions were. The food wasn’t very good either. Other than the pool and bathroom problems the next bad thing was them running out of towels. We had very overtired children that needed a bath and we ended up having random strangers offer their extra towels so my babies could bathe. All in all a terrible time.

Everything was wonderful

Very clean, not a lot of fragrance.

There is a huge stain on the ground in the auto entry area. The big welcome mat inside the main door needs cleaning. However, the lobby was not over fragranced. The halls were not over fragranced. The rooms were not over fragranced. The rooms were very clean and in general in good working order. I enjoyed my stay.

It was relatively inexpensive and close to a nice gym. The front desk were incredibly rude and the whole cover to the in-room AC unit was on the floor.

Excellent service 👏 i

The room was clean with clean towels. The morning breakfast was disappointing. They st the hotel for 3 days. Didn’t eat there at all. Waffles, dry cereal and sausage. Juice machine didn’t work.

Very clean room. The staff was great. Breakfast was wonderful. The hot tub felt phenomenal. Highly recommend.

Great rate wonderful cleaning service

No

We were eventually moved to another unit, which I appreciated, and I do want to acknowledge that the staff was receptive and helpful when we brought these issues to their attention. Unfortunately, the second room still had problems with the water not getting cold. Another major inconvenience was the room key system. Our key cards repeatedly stopped working with our room, meaning we constantly had to go back down to the front desk and then return to our room to have them reconfigured. Having to repeatedly go up and down the elevator because the keys would not stay connected to the room became extremely frustrating and took away from the experience. Overall, the building and rooms gave the impression that they were not being properly maintained or cared for. With the extreme heat, it was particularly concerning to see that the property was unable to consistently provide functioning air conditioning.

Not good Staff was very. Inconsiderate and not what I was expecting traveling 10 1/2hrs away. The free wifi did not work. The phone in the room did not work and when I tm my concern no one responded. The floors were very dirty. My feet were black and when I wiped them with a towel the towel was black too. The ac kept making a loud noise. No one seeemed concerned or tried to fix anything.

Chipped table in my room where a dog had been bitten off the table

Everything was wonderful and was done in a spirit of excellence the only thing was the hallways need air and it was hot

Shower had the mat coming up from the tub and there was mildew in the corner of the tub. Breakfast was bland.

Middle of the ground hotel...

Our room’s ac wouldn’t cool and it felt humid in the room bc of that. Staff gave us a fan so i appreciate them for trying.

Room was hot upon entering and guest area with sofa was a bed but when I attempted to open the sofa mattress was very dirty. We ended up sleeping on sofa, no sheets no pillows. There was a german roach in restroom(alive). Dresser top drawer would open and not stay closed.. Cleaning staff was very polite when i requested more towels and shampoo

Several hours after we left the hotel, there was a random $35 charge to my credit card that I’m waiting to hear as to why. At this point, I probably won’t receive my deposit back even though we quite literally just used our room for sleep and showers. I don’t not recommend this location at all.

Overall I had no complaints except the plumbing in my room did not work, so I couldn’t use the toilet.

Great service, indoor pool, large parking lot, close to many shops and eaterys. 16 min drive to att stadium. Quiet and great location.

I love you can control your own AC in the room. Most hotels now a days control it for all the rooms and it’s soooo annoying. But everyone was friendly including housekeepers.

The room was clean but we reported a maintenance issue twice ir was not addressed and we were offered a room change the final night. I was told twice the manager would be in touch about a potential discount, and still have not heard from anyone.

Convenient location bed was comfy breakfast was ok hot tub didn't work

It’s very close to Medical City facility which is why we chose this property. It’s not extremely clean or well-kept, but it’s ok for the price. The lobby, hallways, and room were hot. We did get moved to another room where the AC was cold.

M

Al llegar no avia nadie que me atendiera El area de comer nesesita limpieza

All of it!

The location was great Breakfast was a wide variety of choices And the management made us feel very safe as to being a single female with a toddler along.

We extended our stay due to AC issues at home. The 1st three days were good. It was quiet, got a good night's sleep. Then when we extended for 3 more days the wheels came off! Kids above us jumping and bumping all hours of the night. I had to call the desk 2wice (from my own phone because the phone in the room didn't work) and around 11pm it got quiet. While packing up to leave I happen to look under the bed and I found a CONDOM WRAPPER!! Also I had a pair of Apple Earpods on the nightstand in front of the lamp that grew 2 feet and walked right out my room!! I'll never stay at this property again!

Very nice will book again

Office chair arm rest was chewed up. A/C cooled well but condensation made a big puddle in the room on the floor.

My wife and I had to stay here due to our AC Malfunctioning. The front desk crew are awesome! They are very welcoming and helpful. We live in the neighborhood so we know it's a nice area. We extended our stay, so we'll be here for a little while longer. The only issue I have is there's no microwave in our room, and although the AC is appreciated we wish it wasn't so loud. Other than that it's a good property..

.

The breakfast was good within expectations for a free breakfast at a hotel without a real kitchen. The staff was very friendly and helpful. The rooms were large and generally clean. There were very few lights in the room we had (deluxe king suite, with two rooms + bathroom) and, strangely, very few lights in the pool area as well. After we got sheets to put on the fold-out bed, when we pulled it out to put them on, the mattress was stained. I do trust that it was only a stain and had been actually cleaned, but it's an alarming visual nonetheless.

The breakfast I'm diabetic and there was nothing there for me to eat

Clean room, good breakfast

Clean and comfy. N/a

When I first walked in the smell was so bad, the floors were not swept in the bathroom, the walls had yellow stuff dripping down in the main area, the mirror was not wiped down. I woke up and the ac had leaked water all the way to the hallway! Would not recommend staying here.

..

Not clean. It felt very much like a prison

I stayed for one night. When I tried to check in they said the room they had for me did not have a microwave or a refrigerator. I was disappointed. Then he said he has another one but it didn’t have ac. In this Texas heat there’s no way I’d want to stay anywhere with no ac. After waiting a while, trying to get my money back, the guy checked another room and gave me that. It was ok except for the ac leaked a little and it was loud- overpowering the sound of the tv. The tv was not connected to the WiFi to use the apps on it and the sound was very low even with the volume turned all the way up (partly because of the ac being so loud) with it off, you can hear the tv a little better. I had a good nights rest though. I didn’t hear any noise while in my room. Breakfast was a little disappointing but not majorly. I came down at 730am. They served scrambled eggs (that seemed to had been sitting a while and not refreshed) Sausage patties that I couldn’t bite into. Oatmeal, cereal, muffins, toast, make your own waffles, yogurt and apples. A nice selection that made up for the warm items. The ice machines on the 1st and 2nd floor did not work. The hotel was clean. Housekeeping was friendly. Staff was friendly. I’d stay again even with the minor mishaps because of the staff, the location and the cleanliness. I didn’t get a chance to use the amenities. Tip for the staff: refresh the coffee and water in the lobby every few hours (the water looked like it had been sitting way too long)

Dirty room in need of some basic, decent repairs. A previous occupant's marinara sauce on walls. Pool water did not look clean.

The place was good rooms where clean and big nice stay and reasonable

The hotel room was semi cleaned. We found a folded towel that had trimmed hair on it and another dirty towel in the closet. Our room also had a lot of dog hair in the carpet. They moved us to a different room because the ac was leaking water. The second room was cleaned but the restroom was clogged in a single use and the hotel assistant was not able to provide us with a plunger. The pool and hot tub was nice but it did smell alot like bleach and eyes would burn after a while. The floor was not very cleaned as well. Breakfast was okay.

Rooms weren’t that clean

The hotel was not full for a Thursday, yet he still put us below a room full of jumping kids when we informed him that we had been traveling and were tired. Super basic breakfast. The only good things were the TV, bed, A/C and parking.

Clean room. Helpful staff. Good breakfast

The room smelled so bad like mould and mildew. One of the hotel staff offered to move us to a different room which also smelled like ammonia. I had to call Expedia to get a refund. Luckily, the Fairfield was across the street so I got to stay there instead. save yourself the time.

Pool & hot tub were rather gross, hot tub lukewarm and pool just seemed grimy. Room smelt when we arrived. Kind of like stale smoke, but once the AC was on it cleared out the smell a little.

My room had no lights. Bathtub was dirty. Staff was not helpful.

Wet and sticky floors,toilet was not clean properly,bugs in closet,refrigerator was wide open with some left over food,and nasty sheets

Had a problem with our room and they immediately solved the problem and switched us rooms breakfast was great staff was friendly pool and hot tub were open for use

Bueno

They walked him to another room, as soon as the night worker walked in to check the room there was pubic hair on the toilet and he flushed it and said (that was something small) So they went down to a third room which was the worst room out of all of them. There was a hair ball in the trash, hair all over the floors, stains of the pillow cases and sheets, trash next to the couch and under the side of the bed. By the time he settled in the 3rd room it was 11:15pm, my client had to be out of the hotel early this morning (7:15am). When he stopped to talk to the front office they offered to 10% refund. My client stayed for 8 hours and paid $70 (after the 10% discount) to sleep in a dirty hotel, dirty room and dirty bed! I was beyond embarrassed I sent him there! The front desk worker Jay was AMAZING!!! He went above and beyond and none of this was his fault and he handled it very well. Thank you Jay.

I was really looking forward to using the hot tub, but when I approach the room to look at it, it was foaming over the edges. That happens when it’s not cleaned or people are allowed to get in there dirty.

10/10

The hotel was very basic. I asked for more towels and was told I could not have them because housekeeping would not have enough for the next day.

Towels where stained, a used bar of soap was left in the shower, the light didn’t work in the foyer of the room, the sheets where also stained.

Everything was good, breakfast was cereal and a muffin, a peice of toast.

The rooms was clean. The hot was working great, the pool was very cold, the lighting in the pool area was very dark and they needed to have someone make sure towels are available. Breakfast was not what you would normally expect. The choices were very limited, hot items were watery eggs, potatoes and self made waffles; cold items yogurt, 2 kinds of cereal, milk was not near the cereal, instant oatmeal without anything to add (brown sugar or raisins) plus the hot water was far away and a few sweet rolls. Hot drink choices were coffee or hot chocolate; no tea bags, not everyone drinks coffee.

The hotel is fine. Not fancy, not dingy, not dirty. It's a good place to lay your head for a good price. Our remote wasn't working but they had a replacement immediately. The pool and hot tub were a nice addition. The area is great with easy highway access.

Had a great time. Clean environment. Great help. Only issue is card machine wouldn’t work to buy couple waters. Other than that would recommend

Nice and good customer service

Was a great place to stay for the convenience of everything close by in the area. The hotel for most part was clean and up to date. The only thing we ran across that needs attention is that the TV stand/dresser had drawers that wouldn't stay shut. So if you got up in the middle of the night, you slammed into an open drawer. We had to cram a few plastic bags in them to make them stay shut. Also, the rugs under the beds need to go. They are dirty and God only knows what is down inside of them between dirt, dust and body fluids. The flooring outside that rug was nice. We prefer flooring to rugs as it is cleaner. There was a piece/hunk of the laminate missing on the bed and TV stand/dresser. The bed was comfortable. Nice bathroom. Closet handle needs attention. The desk provided was convenient along with the couch. Made is seem more homey. Curtains were great for a change. Did the job they are suppose to do. Coffee pot is old style which is what we like. Lots of lights in the room too. They have a breakfast each day that is pretty good with multiple items to choose from. Do not wait until after 8:30 to eat breakfast because there won't be much left. We have family in the area that are close by. The cost was reasonable as well. Staff was attentive to our needs immediately. Room service needs to be inquired about or you won't get it. Plenty of parking. Nice lobby. No weird smells like in some hotels. For most part, we will go there again. It's truly not a bad stay!! Thank you!!

Clean room but no ironing board, phones didn't work

The rooms need some updates. The bed sheets were stained, desk chair was falling apart, and the shower curtain was torn in several places.

Breakfast could be better

It was okay, it gave me a place to sleep. Whole place was dirty. Beds were uncomfortable. Won’t stay again.

After a long day at the hospital with family, it was so relaxing to have everything we needed!

The hotel itself is good. Fairly clean. Breakfast is below average, meat, only on Sunday. Asked manager to fix 2 lamps on sat. Morning , Monday morning still no good. Had to ask for more soap. Probably try a different place .

I was charged for the stay after I cancelled the reservation

Pool wasn’t running, breakfast had no meat, no breads expect waffles, no gravy nothing. Just terrible powdered eggs, waffles, 2 cereals, and a hard as rock potatoes. Then we found 3 bags of chips, donuts, and candy all opened and half eaten or more in the top dresser between the two beds. When asked about the choice of food and cleanliness the staff blew me off.

Property was clean overall, though we noticed trash in the parking lot. Room was clean and comfortable. This is still my go to hotel, but this stay was a little disappointing. Check in was slow as we had to go find the desk clerk. The pool was in terrible shape with brown gunk on the bottom. I've stayed at this property a half dozen time in the past and this was worst condition I've ever seen the pool. Attention to details goes a long way. Hopefully they doll it back up by my next trip.

Hallway smelled strongly of marijuana, the bathtub had hair in the drain, shower didn’t have enough water pressure and wouldn’t get warm enough. Wasn’t terrible but definitely would never book here again.

staff was rude

Great place. Our company stays there weekly

Over all it was a good experience for the price. The hallway carpet good use a good deep cleaning maybe can help with the smell. We stayed on the 2nd floor FYI. other than that, it was clean

No electric iron. Pool not working.

Breakfast was good, staff are friendly

The worst hotel ever!! I heard bad stories of family members who’ve stayed here but decided to book anyway to “save money”. Upon checking in, we were told they couldn’t give us our room because there was no working AC, mind you I’ve had this hotel booked for weeks and they left me without a hotel late at night! I was more mad because the receptionist waited until I arrived to check in to let me know we couldn’t have any room in the hotel and had to look for another one that same night!! This was the worst experience I had ever experienced and will never use la Quinta ever again!

Yea

Room was clean.

Do NOT stay here unless you like filth and bugs.

Bathrooms are dirty, and the furniture is very rundown. The pool was closed as well as the gym. They offer baby beds/cribs on their website but at arrival they said they don’t offer them.

Clean room fresh towels microwave and refrigerator in room. Great place to stay

Clean rooms and very attentive staff

Helped get our laundry done when the paid for dryer was broken

Clean rooms, helpful staff

The staff was nice

One of the best hotels I have stayed at. Very clean n property is very well kept. Very nice!

Besides no phone, and pool. The stay was great

Staff were very helpful and professional.

Clean room and very comfortable!

N/A