Holiday Inn Express & Suites Lake Worth by IHG

It was great

very Good

The staff, the room, the location, My family and I had a great time.My family and I had a great time..

It was good until there was bugs crawling on the bed

Very clean and comfortable! Loved the breakfast!

I received a message stating I had a reservation made through an app. I called the app to say I hadn't made that reservation, and we also called the hotel, but they refused to cancel it. They charged my card for two nights I never stayed there. I called customer service, but they didn't help; the customer service was poor. I do not recommend this hotel. I asked who had checked in, and no one had—they simply stole my money.

n/a

Front desk staff was amazing

Location Arrived & a/c did not work in room; TV did not work for entire stay and the fire alarm went off the first night - false alarm due to previous maintenance on system

There is no coffee in the room.

Don’t expect to watch TV. We could not figure out how to get it to play anything. I think they have internet problems. But, I wouldn’t know since I could not get it to log in by any method. I’m not planning to visit Ft worth for a while so it doesn’t really matter.

Our room was very clean, beds were very comfortable. Front desk checked us in with a smile. Made us feel welcome. Breakfast was great! A/C kept us cool. Thank you for a great stay. We will definitely be back.

Enjoyed our stay, the staff was great and was understanding in making sure that my pets weren’t bothered and was helpful in making sure that we were comfortable

The staff is always friendly and helpful and will help you out if you need anything. The room was nice and clean and the staff was so kind in letting you have a pet

Very clean. Conveniently located. Comfortable beds with plenty of towels. Highly recommend. Oh and a good breakfast also!!

My family and I stayed here for 5 days, and we had a wonderful experience. Everyone was so kind, welcoming, and helpful throughout our entire stay. The atmosphere was comfortable, and the staff made us feel right at home. We truly appreciate the great hospitality and would definitely stay here again. Highly recommend!

The only complaint is that the house keeper didn’t provide clean towels a couple times other than that it was great

Breakfast

The place was clean, and the staff were so friendly and helpful!! Overly accommodating without even being asked.

Breakfast was amazing and so was the staff!

The room was dirty and the bathroom.

Very professional great day thank you Everything was great

Breakfast was great. Location to work and family was close Noisy

Clean room, super nice staff, Logan was a standout going the extra mile to help everyone during a minor issue. Held his cool and managed the problem to the end.

Very noisy-group there were still making noise at 1:30-I did call the front desk and I think they took car of it-it did finally stop. The room was worn looking-bathtub white finish chipped off, different things just looked a little worn

Very close to event Noice level, security, dirty People knocking on my door and running. Outside traffic noise all night and day. No security never saw front staff. Front lobby very dirty.

Room was extremely hot when we arrived and we never got our room cleaned or fresh towels! That’s ridiculous!

Excellent staff! Very clean room

The room was clean and all of the staff were very courteous. Breakfast was good and loved that it was available at 6am on Saturday and Sunday! The hotel location has easy access to the interstate and we loved that.

Very clean room, comfortable bed, lots of pillows, and plenty of room.

Friendly staff

Convenient and a great breakfast

Clean room polite staff

Everything was great except they threw away a shopping bag that had something in it I wanted to keep.

I will definitely recommend it to everyone

room was good size,

The staff was nice and the breakfast was more than I expected

We had a great time and we were well cared for!

The property was very clean, well maintained, and in a convenient location. The staff was friendly and welcoming, check-in was smooth, and the room was comfortable and quiet. I also appreciated the modern feel and how safe the property felt overall. The only downside was that I wish there were more hot breakfast options available, but what was offered was still good.

The stuff very polite and friendly Thank you see you soon 🔜

Hotel is clean and the staff are really friendly. The room was spacious and clean.

Super clean, modern and comfortable. Great staff. Really enjoyed this hotel. About a 10-15 minute drive to the Stockyards

Very nice and CLEAN room. Bed very comfy!

The hotel smelled so good! Everything was clean and fresh. The staff was very friendly and helpful.

Traveling home later looking at my credit card I see that I indeed prepaid for 2 nights and now have an additional charge for a new reservation. This is so messed up. I did reach out to find out why my prepaid room was cancelled. No one call, no mailed or texted me for confirmation. They said we didn’t check in with their time period…. I asked for documentation on that policy. Didn’t get any… We were charged around $500 for this experience and will never stay at this hotel chain again and I’ll never use hotels.com for bookings.

Girlfriends visiting Ft. Worth. We can always count on Holiday Inn Express being clean, very comfortable, excellent fresh breakfast, safe surroundings. Great staff and great experience.

It was the perfect location for our short family trip

Nothing specific This is the first time the rating is not reflecting the actual status The property was not clean in my bathroom I found night cockroach which never happened to me earlier in any hotel The breakfast not bad but not as expected In general our stay was not as planned

Nice clean hotel very close to The Stockyards. 5th time staying and loved the hospitality every time. Staff are friendly and very helpful.

Easy to access, room was clean and spacious. The staff wasn’t very friendly or overly helpful at the front desk.

The location was great, it was quiet and everything was clean and well maintained. The breakfast was very good. The beds were really comfortable. Nothing

Clean

Friendly Staff, Good Breakfast.

Perfect

The Night Staff She Is Amazing With Her Customer Skills . She Made Me Feel More Than Welcome , I Will Recomend To Any One That I Know With Out A Doubt , Loved The Breakfast As Well Was Fresh And Cooked To Perfection!

Staff was super friendly, rooms very clean and bed super comfy. Great breakfast as well.

It was good. The daily housekeeping left a lot to be desired. But other than that, overall, it was good.

Free Breakfast

None, when I visit Fort Worth again, I will be staying at this hotel

Thank you

Nice

Great stay and super friendly staff.

The air constantly shut off and if we left for the day once we got back we would walk into an 85 degree room! No towels at the pool or easy access to a restroom while at the pool. The TV in the room had a huge, very noticeable scratch on the screen. We paid in full online but then when we got there required our credit card and a deposit of $100 which yes I understand in grand scheme of things but would be nice if told this ahead of time. The hotel isn’t easy to get to because the address doesn’t include that it’s on a service road so the maps send you to wrong place.

The atmosphere was calm and quiet and the service was very good and helpful with anything that we needed

Clean and great locations

Close to where my step daughter lives The guy at the front desk could have smiled, and welcomed us. Asked if there was anything else he could do. I had requested a first floor room, with king size bed when I made reservation. We are handicapped.

Thank you all for being so kind!

The "smart" thermostat kept resetting at 74 degrees and I had to get up every 2 hours to reset it. The bs energy efficient water pressure was a joke. They have 2 different wifi services and they both suck. You can't stream any services.

Great room and great front desk service!

As for the room, we did find a dead roach by the toilet which was not removed after housekeeping cleaned (glad it was not alive). We did have to ask for an iron which was not brought to us until we asked for it twice.

Short but sweet

Very comfortable and the service was great. Complementary breakfast exceeded our expectations.

Room service banging on my door at 9AM on a Saturday morning

Overall I had a great time there. Accessible to the highway, shopping centers and parks near by. Only thing was the pool wasnt opened at the time.

The staff was extremely kind and helpful, will definitely be coming back next year

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The desk clerk was informative and helpful.

The room was clean. The bed was comfortable.

The hotel was very accommodating. A perfect place for our family to gather and reconnect.

Personable staff, very clean, smells clean, well maintained property. I will choose this location again.

Elevator didn’t work well for the 2 nights we stayed there. We were on the 3rd floor and my wife was stuck in the elevator for a short time. Had to use the stairs after that especially moving luggage out.

Great hotel, could have better parking

The hotel was soo clean and smelled so good and the beds were very comfortable and the breakfast was amazing!

Minutes to the stockyards.

The staff was so incredibly helpful and nice. I really enjoyed my stay and appreciated their hospitality and kindness.

comfortable

Had an issue with the TV, and A/C. It took a bit but staff rectified the problems.

Comfortable, clean, nice rooms

Our stay was amazing!! We have been using this hotel every time we are in Forth Worth.

Will stay there the next time I come.

TV did not work, tried calling front desk phone system did not work. Went to lobby, had get new remote, then program to TV. Noise was horrible!!’ You may have built location on hiway. No sleep!! Terrible Stay Hotel Food… yogurt was good!!

.

Good overall

I’ve stayed here before and really liked it so why not come back!

The room was fine but the tv didn’t work. I called to ask about it and yr front desk lady said she would be up to fix it. Never showed up. At check out I let her know the tv didn’t work. She said “oh I was trying to figure out…” I’m assuming she didn’t hear me say “this is Tracy in 209” when I originally called.

Was a decent stay staff were nice.

Lisa at the front desk was wonderful. She helped us with early check in as we needed to attend an out of town wedding. The room was spacious and clean.

Good

Our first time in the Fort Wort area. All was great. Delicious breakfast, uber came when called. Friendly staff. Will stay again.

Clean

There were problems with the elevator. Other than that everything was okay.

Staff was very friendly, and the hotel smelled very nice.

It was amazing

Great front desk and dining staff. Much appreciated!

The staff anwas very friendly an thehotel was very clean an quit

Staff were very friendly and helpful to anything that was needed. Room and beds were very comfortable

Close clean easy

Our stay was very good, the room was ready for us. It was very inviting. Everything was in working condition with no issues. Continental breakfast area was clean and had the basics for breakfast. The staff was friendly and helpful. The location was good as it was not far from the attractions and things we had planned while in the area. I would stay here again if I were ever in the area.

Great breakfast, comfortable beds and pillows. Very bright parking lot so had to keep shades closed.

Good place to stay

Very suitable and comfortable hotel. Reasonable rates. Easy access to surroundings.

Would stay there again!

Love the breakfast and the food was great

We were treated very well and felt very welcomed! The large suite was comfortable and clean. We will stay there again when back in that part of town.

Great hotel great staff

Quiet, clean.

clean

Very nice room; love the abundance of flat-surfaces to set stuff on.

Very easy to get around

Everything was GREAT and we had no problems, checkin went smooth room was ready upon arrival, great customer service and room was clean and very quiet. We would definitely return to this location and stay again as needed.