Holiday Inn Express & Suites Fort Worth West by IHG

Overall, it was a very...

Great place, Breakfast to the te !!!!

No signature Cinnamon rolls! No daily housekeeping! Two electric plugs in the room didn’t work, I reported it, never fixed. Towels are paper thin and fraying along the edges. This hotel has dropped since the last time I stayed here. Never again.

Very clean room and shower. They provided body wash, shampoo and conditioner plus there was a hairdryer. The bed was very comfy and the AC was quiet and cool. Would stay here again. The breakfast was pretty good too.

Exceptional

Easy check in. great breakfast.

Thank You

Good

Nice hotel with clean and comfortable rooms. Staff was friendly and the breakfast buffet was excellent.

Everything was wonderful and excellent

Very good

It was very clean and it smelled nice

The hotel is nice but it was missing a shower door so water get out and because of that my daughter slipped and injured her shoulder so pls replace the shower doors curtains don’t cut it

Reserved a room with my card for my son and daughter in law and when they got there they refused to let them check in even though on the reservation I placed their name.

There was no one at the check in desk. We walked the halls and found a housekeeper who searched for someone to check us in. Unacceptable

Good

Exceptional

Exceptional

Exceptional

Bad

Conveniently close to highway and to concert location

Passable

Superb

N/a The staff & location in a bad area

Very good

It was ok…

The fragrances used in the room where very strong and aggravated my migraines.

The fragrances used in the room where very strong and aggravated my migraines.

The breakfast is good. The receptionist on graveyard shift is not nice. She is not approachable.

The breakfast is good. The receptionist on graveyard shift is not nice. She is not approachable.

Swim

Our Favorite hotel to stay in FW area! Everything's superb!

bed was not made, shower head was holding with a plastic tie wrap, no toilet paper was added, over all not good.

I am annoyed with the service at the front desk; they asked for a deposit and told me it would be returned as soon as I checked out, but that didn't happen. They claim it's due to my bank. We'll see what happens next, but if it doesn't go through, it's basically a way of overcharging.

It was clean and well maintained

The breakfast the last day. They had ants, did not want to change my room at first. They also when towels were requested did not make sure I got them , I had to basically go get them myself

The breakfast the last day. They had ants, did not want to change my room at first. They also when towels were requested did not make sure I got them , I had to basically go get them myself

Agregar una cobija extra a las habitaciones

Will definitely be booking here again

The hotel itself is nice but the front of the hotel faces the back of a very sketchy vape shop

We had a great stay at this hotel. The room was very clean and comfortable, and we especially appreciated the large pillows, which made for a great night’s sleep. The hot breakfast each morning was a nice bonus, and the staff was friendly, helpful, and made us feel welcome throughout our stay. Overall, a very pleasant experience and we would definitely stay here again.

Nice staff clean rooms

Would recommend

Stayed there last year also and no one at desk for 15 minutes. I would recommend they keep someone there at all times. Frustrating after driving for 6 hours to stand and wait to check in so you can get unloaded and rest. Other than that the stay was good. Have stayed there 3 yesrs in a row now.

The hotel was very clean and staff was friendly and helpful. Breakfast was pretty good they just need to do more bacon.

Didn't eat breakfast. No reason, just busy with early activities and never got the chance. Everything was good.

A good convenient location and spacious guest rooms.

Good location, good staff, clean rooms, and quiet.

Had trouble getting room cards to work. Trouble getting towels. Stayed 2 nights the last night someone was fighting and kept us up all night. Parking was good and we did feel safe.

It was relaxing

The staff was a delight, and the hotel was very clean. I would definitely stay here again.

Wonderful hotel. Staff was great. The rooms were clean and cool. We stayed for the elite 8 game and it was a perfect location.

Temperature of the room was comfortable, and we could adjust it to suite us. Staff were very nice and helpful.

Gym was small and bad oder

The breakfast was very disappointing. Very limited selections. Pancake batter was horrible. No where to sit as all the tables were dirty. The employee (woman) running the breakfast would not put out any yogurt or additional fruit. Only apples were offered. No bananas, bagels, salsas like other Holiday Inn locations. Rooms were clean with comfortable beds. Front desk staff and housecleaning staff were extremely helpful , pleasant and hardworking. The breakfast could use some attention to detail. It was not good at all.

The smell is terrible. It must be a corporate decision across all holiday inn expresses. Please rethink your choice! It actually made my daughter nauseous and she couldn’t be in the lobby at all.

I called hours after leaving to arrange for someone to pick it up. They said it was not in the bedroom, which makes me think they kept it. I won’t stay there again due to the bad service and perceived lack of loyalty.

Everything was great. Our room was enormous!

Clean and affordable. Hot breakfast was a plus.

Staff very kind and room was clean.

Yes

Everything was great!

Everything was perfect!!!!

My husband had a medical emergency at the stockyards and we had to go home. I called the hotel and told them what happened but they told me it was too late to cancel the room and we would be charged for it. Shameful to treat people like that especially senior citizens on fixed incomes.

Everything was great

the room needs a little bit upgrade and the staff are really polite

Clean, staff polite

Easy check in, breakfast had good choices, room clean. Would come back!!

Microwave was filthy . Housekeeping came in a took our towels returned. and did not replace clean ones never did clean our room in 3 days. Hotel is right near freeway so it is very loud traffic wise.

10/10 will DEFINITELY recommend! Stayed a week and didn’t have one complaint! I loved that they clean the room every single day. I travel a lot and many places have stopped that daily cleaning but I’m happy to have seen that for the first time in awhile. All staff encountered were great and welcoming so I appreciated that.

Great service. Great breakfast. Everything very clean and neat.

Clean facility, nice breakfast options, comfortable beds, and plenty of space in rooms. Good location for us. We enjoyed the stay.

Room was really nice Breakfast had nice choices

Very good breakfast

Staff was terrible.

Very good

It was very noisy next time I need to stay on the very top floor.

Very clean room and staff was great

My car got broken into when we were there. They also wouldn’t turn the heater on in the pool they stated it was broken and they wouldn’t give us extra pillows for the pull out bed.

La habitación estaba excelente,el desayuno con variedad y el personal muy profesional en su trabajo

Very clean, modern, bright, great breakfast, terrific coffee close to interstate, easy to get to, quiet, great staff, comfy beds. Loved this place, will return.

Yes

Elevator was broken so luckily they had one room on the first floor. This was just a quick over night stay to rest from a 26 day flying back from Ireland. We had big bags and would not have really been able to drag them up the stairs. The girl at the front desk had ZERO personality.

Yes...the above

Older property could use an update but the room was clean. My only issue was a huge gnat and a questionable stain on one of the chairs in the lounge when I was in the waiting area. Replace the chair and maybe some of the floor tiles. I was on the second floor which looked like it had been through a LOT as evidenced by the huge hole in the service room door (janitors closet). 3/5

Breakfast get a waffle maker that pancake maker sucks, Kids should be put on the 1st floor

This place is well maintained, good parking, and felt secure. The only complaint is that there was no milk on any kind available at breakfast, even though there was cereal options.

The hotel room was very clean. The bed was comfortable, but the walls were thin. You could hear your neighbors when the loud ac was not running. It did not keep a constant temperature in the room. The bathroom shower was older, and there were spots of paint missing on the wall, but it was clean and spacious. The TV is annoying because every x-amount of channels, you have to watch the guide channel for the next x-amount channels. The breakfast is terrible. Turkey and pork sausage that has an unnatural taste, egg omelets that tasted watery, old biscuits, and no-flavor gravy. I had high hopes, but was disappointed. However, it was not the end of the world, because the cleanliness of the hotel made up for it. When we checked in, the clerk was friendly and helpful. She was much friendlier than the second night clerk or the morning clerk. We would stay here again for the comfort, location, and cleanliness.

Very clean and nice.

Rooms clean, beds comfortable, quiet hotel.

great warm breakfast , clean rooms and all , great friendly staff!

The breakfast was not that good wish they had better options. Pillows were flat and uncomfortable.

Clean room, breakfast good

Easy parking

Without a doubt one of the better properties we have stayed in several years, well kept, CLEAN ROOM, great customer service, worth the money.

My husband and I aways stay at Holiday Inn Express because they're consistently clean, quiet, and comfortable. Plus I love the cinnamon rolls.

Hotel was wonderful, The only problem was @1:15 am the fire alarm went off we didn’t know what was happening, everyone was evacuated in our PJ’s with know explanation the staff never told us anything. The fire department came went in the building. Came back out 10 minutes later. Tell us we can go back in. No one never told us what was going on.

Convenient location.

Very clean and comfortable, good breakfast as well. Staff was friendly.

Berenice at the front desk was absolutely amazing! She made my stay so memorable and accommodated every need I had. I was a bit disappointed that the Yogurt was out of stock as I was really looking forward to having that for breakfast. I did enjoy the fact that I had access to Coffee on my whole trip there and would book here again.

Appears to be unsafe in the area due to various walkers off Cherry and the smoke/vape business in front of the hotel.

Very clean. Bed was amazing. Would definitely stay again.

Very nice simple breakfast with plenty of options to choose from. Was there a week and menu altered a little each day to avoid repetition. Easy access

Remodeled

Stay was for one night. Room was clean but remote was broken. Other than that. Great stay!

This property is really quiet and clean. I was really comfortable staying here! Excellent breakfast also.

Saturday night wake up at 1:40 AM. Thoughtless guests on floor above. Making lots of noise. I called the front desk and reduces the noise, didn't stop it.

In a relatively quiet part of town. The staff was friendly and the breakfast was rather tasty~

Great place. Very clean. Our room with 2 queens and sofa couch was very spacious. Rooms are updated. We were just 5 to 7 minutes from Dickies Arena,Ft worth Science museum,stockyards,etc. It was very easy and quick to get to them. I would stay here again.

Clean and quiet

Room and place was very clean. Parking was kind of strange though.

Amazing!

Overall the hotel was pretty nice, but the area around the hotel isn’t the best.

Nice place

Everything was great, except the room location. Our room was right by the elevator, so the noise of everyone coming and go was terrible. We were woken up very early by the housekeeping ladies talking way too loud to each other by the elevator.

The property was very clean and seemed to be updated. The check in was quick and easy. Location is convenient. Bed was comfortable and loved that the hotel didn’t have a smell to it. Very neutral which I like because I don’t care for toxic air fresheners and scents.

The hotel itself has great prices and very great staff

The hotel was nearby everything we were doing for our visit. 10 minutes away from the science museum, zoo, and gardens. We also had a ton of dining options. The pool could've used a little more TLC...gave off a bit of a smell. They had stocking issues with pool towels ( we were there for 4 days and it was never stocked ). Breakfast was okay but would run out of things pretty quickly. There were some areas that could do with a little updating but overall it was a good stay. The staff was lovely.

Everything was clean and we didn’t have any problems. I also liked the location, a lot of places were easy to get to in a timely manner.

Not many places to eat close to the property. But it was a nice hotel