Holiday Inn Express & Suites Fort Worth Downtown by IHG

Unfortunately the only thing that I can say that was positive is that my stay was not long. I had emailed and arranged a shuttle for a ride to the hospital where I was scheduled for surgery they emailed me back confirming that they would be able to accommodate this. When I arrived the clerk had no idea what I was talking about and was no help at all. I called the front desk multiple times to ask about the ac unit it was freezing and would not turn off. The light fixture and bulbs we’re detached in the bathroom and the paint on the wall. They also charged me an extra $50 that they did let me know online it said I paid in full. I also had to download an Uber ride and arrange for a ride to hospital.

TV didn’t work in room and when we called the front desk to ask about it they said they would be right up but they never came. Ice machine on our floor was broken, bulb was burnt out in our room, and sink only ran hot water. The walls were also very thin and it was very noisy when we were trying to sleep. Breakfast and comfiness of the bed were about the only 2 good things about this stay. Otherwise very disappointed.

The location The coffee bar And the nice lady in the front desk The cleaning cervicio We get out to eat and when we get in the room there was a young lady cleaning, I told her that I don't need it, but she was back and forth to the room and she didn't knock the door

The hotel is old but they are doing their to make it look nice

That it smelt better than the Hotel which we were booked into and immediately left to book with this one! The long walk to Sundance Square, not as close as we were led to believe. The chap in reception who had never printed out a boarding pass. The dumpy dark haired lady at breakfast who shouted a lot banged about and looked at one very unwelcomley. However it was clean and had a laundry which guests can use.

Staff were nice and friendly and breakfast was good.

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The staff the place everything I needed was there.

Not close to restaurants

Holiday Inn is not what used to be.

Good location for what I needed. Room smelled dirty.

Great location, breakfast was nice Rooms are humid, you have to pay for hotel parking in addition to room. Room keys dont always work. Rooms very small for price

Great location to the Ft Worth Stockyards. My room wasn't the cleanest. Definitely needs the walls washed and the carpets cleaned. I made due with it being over night. I didnt let management know being they were booked for the night and thats where my party was staying.

Friendly staff, Good Location.

Large comfortable rooms Loads of parking Great (included) breakfast Easy to access by car but going anywhere else in Fort Worth requires car/taxi journeys Some decor very old/tired with wall paper peeling off in places

Good value, older facility, not kept in the best shape.

The pool was out of order, one of the elevators was out of order, good location only if you hav a car. Free breakfast was great, reception very helpful mid-range hotel 3.5 stars.

Everything, staff was awesome, in particular the agent that helped me check in that Wednesday evening

Everything, staff was awesome, in particular the agent that helped me check in that Wednesday evening

Easy to access, good choice for breakfast Had to pay for parking which was more than what was quoted on the booking website. The fridge in the room made a really loud weird noise all night so we had to turn it off it was so loud The shower was horrific, it wouldn’t turn on properly and did not stop coming from the tap while you were showering so it burnt your feet No coffee facilities in the room

The location was clean. The staff was accommodating. The room was clean. However, it was 63 degrees when we arrived. We were able to turn up the thermostat but the fan wouldn’t turn off. We were cold all night. There was NO hot water this morning.

The bed was comfortable and room was a good size The shower head was horrible, the TV should be upgraded to a smart TV and the overall appearance of the hotel is very outdated. It was not welcoming and warm

The bed was comfortable and room was a good size The shower head was horrible, the TV should be upgraded to a smart TV and the overall appearance of the hotel is very outdated. It was not welcoming and warm

It was our first time to stay at this property. It is very outdated. Parking is not the best considering you have to pay for it. Our first assigned room that we were given was completely torn apart, furniture on the beds, bathroom torn apart, no A/C unit, carpet was disgusting. Went to the front desk, to notify them about the room. The ladies at the front desk were very nice and adjusted us to a different room. Our new room was okay. The carpet definitely needs to be replaced and room needs to be updated. The hallway had a significant chemical smell. The elevators were working but almost felt like they were also falling apart. Not the best experience at all for the property. The only positive experience is that the 2 ladies that were there were very friendly and accommodating.

Would not recommend for the price! Staff was nice though!

Very dirty! Toilet would not flush. Room was disgustingly! Never got towels got bed made once while we were there cause I had to ask!

the staff was amazing the hotel was clean all day, any thing that we needed the staff aided in us receiving it

Staff was very nice and the breakfast was delicious! The hot tub was sadly not working at the time of our stay

Staff was very nice and the breakfast was delicious! The hot tub was sadly not working at the time of our stay

We brought our young family of six here because of the pool/hot tub. Called and confirmed that they were operational and good to go the morning before arriving, "Yes, they are good to go!" Nope. Arrived after a long day only to find out of order sign. Disappointed kids, frustrated parents.

The location was perfect, the only issue was that there isn’t any fast food restaurants nearby Elevators were dirty, they needed to be swept and mopped

No breakfast provided as advertised. No coffee in the rooms. Old bathrooms that smell.

The staff was cheerful, professional and very helpful. Breakfast was excellent, and cinnamon rolls to die for! Room was very clean and AC in great condition since heat wave and humidity were pretty bad. Location was good, not great, re accessing various local attractions. But, Uber fares were reasonable to get to our destinations. This property is a hidden gem in Fort Worth!

Lovely decorated room with very clean and light feel. The staff was great in providing assistance when asked and attentive. Very professional and uplifting and spirited demeanors. I think the breakfast was outstanding maybe the best the I experienced in traveling.mmThere was a variety of items to select. And the foid was fresh. I like the coffee beans that were grounded fresh in coffee machine ad brewed fresh for nice medium cups. Nothing was missing. There seem to be fair amount of parking space and a ramp was accessible next to breeze thru driveway. I would definitely recommend place. The building interior was spacious with nice interiors, dining room, and plenty of comfortable seating. One small setback was the non operating jacuzzi next to pool.

The pool didn't look clean, and the carpets were filthy in my room. The bathroom was also tiny. I was not impressed!

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Great stay in Fort Worth.

The staff made the visit more enjoyable. I appreciated the friendly desk clerks who were pleasant, humorous and very helpful. Thank you for making a great impression and a stressful time more relaxing!

Parking is not the best on busy weekends

Great

Very good. Thank you. I will be returning there in the future.

Have stayed here in the past and will continue to stay here in the future! Centrally located to all the fun stuff we like to go and do in Fort Worth!

I stayed 4 days for a conference . The staff at the hotel is excellent. The young lady that works evenings and Maybe the service Manager ( he assisted everyone in the breakfast area) were the friendliest and welcoming staff.. the breakfast was really good and well stocked.. the beds were pretty comfortable but the TV, carpet and bathroom tile need to be updated.

2) Room was great; bed was very comfortable as were the pillows 3) nice to have a working fan/vent in bathroom 4) Staff was very accommodating thru out stay, friendly, helpful. 5) Bath-shower head in bathroom needs replacing, curtain in shower needs to be bigger (had alot of water shoot out of shower then we found a different setting on the head so we adjusted it), also rod needs replacing or reattached better to wall, could not get cold water out of bathroom faucet 6) Extra room (sofa room) was nice as was sink, microwave, & fridge! 7) Loved the big drawers 8) Hot tub not working was a disappointment as was shuttle not operating. 9) Parking was good! 10) Staff was friendly & helpful! We were compensated on the room (IHG membership) & feel we paid a fair price. Overall, I would give it a 9.7

I truly appreciate the staff and all their help with my stay.

Do not stay at this location!

This property was not quite what I expected. The surrounding area felt somewhat sketchy, which made me a little uncomfortable. Overall, the hotel itself was nice, but based on the location and my overall experience, I would not choose to stay there again.

Everything was fantastic, from check in all the way to check out. The staff were really good

Yet the guest bathroom behind the desk is like an oven with no ac. And the breakfast eggs were cold whenever many people were eating because they only stay hot if the lid is down a long time. Also the shade didn’t work in my room and room service didn’t replace soap during our multi-night stay (so I bought my own).

The thermostat in our room didn't work and we froze the whole time. We complained to the desk but they never sent maintenance.

Clean place to stay.

Every thing was okay but a bit of air freshener in the hallway and rooms will do better

From the moment we got the there were ac units blocking a parking spot. To walking down the halls and there being stains all over the floor. They had to switch our room last minute which was kinda a drag but we got complimentary parking in the parking garage. But the rooms faucet was loose. And a hole in the headboard. Floors were stained. But the staff were really friendly.

The top half of the door was coming apart from the hinge and had to absolutely slam it my entire body (and disturb the floor) to get it to close. The elevator down button didn’t work on the 4th floor. Had to hit the up button to get an elevator to the 4th.

Rooms were clean staff was amazing . Easy to get in and out of!

Staff is great nice spot for a evening out and swing a concert at Dickies stadium

Only negative....bed was worn out. Lumpy and very uncomfortable no matter which way I turned.

Overall, my experience would not be to stay at this hotel again. It was near the event I was attending.

hot tub was not working other than that the hotel was outstanding!!!

The toilet ran if you didn’t push the handle back up. The faucet in the tub was loose from the wall which made it difficult to turn on the shower. The A/C struggled to cool down. The breakfast was satisfactory. Staff were nice & accommodating.

Very comfortable and a really good breakfast.

Staff was very friendly and attentive. Mot very fancy or updated but was clean.

restroom was not clean and shower head was not working properly.

This hotel was perfectly located for everything I needed to get done in Fort Worth. Centrally located and close to the interstate. Everything was maybe 15 minutes away.

We stayed 2 nights. The staff is amazing. Very helpful and polite. Quick and fast service with your needs. Room was clean and beds comfortable. Great commute location if staying in forth worth. Not a 5 star hotel but breakfast and staff makeup for it. We had a good stay

The staff was very nice and helpful. The room was clean and comfortable. Location is great, and parking was adequate. The only bad thing was that all the ice machines were broken. They did supply a ziplock bag of ice when requested.

We had no hot water in our room, the hot tub wasn't working, everything looked like it was run down. Everyone working there was very nice but the property itself needs a lot of work.

Hot tub not working. Pool was very small. Rooms very small and bathroom very small. Tub wouldn't shut completely off. Only 1 floor had ice machine that worked. No access to filtered or fresh water for guest to fill up cups.

Very clean room, good breakfast, comfortable beds

My only minor complaint is the towel rack is starting to rust; it should be replaced.

Breakfast

The room was clean. The staff were all very helpful. There was free parking on site. Overall a great experience.

Nice place, breakfast was nice and the bed was comfy, which I appreciated. Nothing over the top, just an average hotel.

and took the time to answer questions. Parking is not a problem, they have plenty of parking space.

Excellent Staff

Yes, the food was fresh, the room was clean and tge staff was super friendly.

My room was clean but had a cracked sink and the tub looked really bad. The noise from the other rooms and the street and traffic was horrible. I had to park in front near the front door and looked out to see a couple who were staying at the hotel basically all over my vehicle. I had to press the lock 3 times to flash the lights and that didn't get them away from it so I had to go down to the parking area which the elevator was so slow. I didn't make it out until they came inside the hotel. I wont be staying at this hotel again. I had to pay $26 for parking and had to deal with these people. My mattress was so over used it was very soft and squishy and my back is out because of it. Overall bad experience.

The property was in a convenient location, was well-appointed and clean and had very friendly and helpful staff. I would definitely stay there again!

The room was clean. Parking was easy and the staff was helpful.

Location was great. Staff was great. Free parking. The property was showing it’s age and I had to go to several floors to find an ice machine that worked but it was fine for the price.

The place is fine just very run down!

Our room was clean and staff was friendly but the main reason we booked this hotel was for the pool. The hot tub was out of service, they dont tell you when you check in. The pool was freezing and very cloudy. Also, they chose horrible tile to go around it and it was extra slippery. My toddler kept falling. There was no towels and the lights kept flickering on and off. Also the parking garage they had was super small and tight even for my small suv.

They called me at 530am wake up I didn’t ask for and the toilet wasn’t flushing.

To be honest, we felt that our room could have been cleaner. In particular, the carpet looked as if it needed cleaning. Also, our room door needed servicing as it was difficult to close.

Our last night was terrible, a big group of college kids were checked in on the floor we were on. The noise was ridiculous, shouting down the hallways, music level was loud, constant door slamming, as well as loud banging on their room door several times. Sound like they were beating on and kicking the room door. We had a 14 hr drive home and did not get much sleep this night. I called several times to complain but nothing was done about it. They did not quiet down until we were leaving that morning. We will never stay at this location again and we will not recommend it as a good location.

Breakfast was cold. Towels were not soft. Room was clean. Parking spots were small don’t drive an economy car.

Great customer service

Carpeting in hallways is old and strained and dirty. Bathrooms need updated. The breakfast was on. Typical hotel , powdered eggs, sausage, bacon, potatoes, bisquits, gravy, pancakes, . Clean seating area. Wonderful staff.

Clean room good bed

Needs updating but not terrible. Hot tub was out of order and

Overall stay was OK. The location is convenient and Central. A short drive to the Sundance Square. This was the second time we have stayed there due to it is near my son‘s home. The only negative is the parking. Parking is very tight. Parking spaces are very small. Don’t take a truck. I paid extra for parking pass that did not benefit me. I was still required to park wherever I could find a open spot.

There was no hot water, we were unable to shower at all on Saturday night had to wait until Sunday morning. Pretty major inconvenience. We dealt with it. Breakfast was amazing. Nice location, within walking distance to a lot of restaurants/shopping.

The staff was the most friendly hotel staff I’ve ever encountered! The rooms we nice and clean, beds were so comfortable

There is not enough parking on site. Have to park in overflow lot. But otherwise, a good place to stay.

The room was clean. I was a little disappointed that my room wasn’t cleaned the next day. I got back to my room around 4:00 PM the bed wasn’t made. Still had my towels from the morning my trash was still in the room. I had to go downstairs and ask the front desk. What time do you all clean the rooms. She said was there a sign on your door in the morning. I said no I didn’t put my sign up to come later. I told the front desk that to get me new towels. She did get someone to bring me clean towels. Also the sink the water would go down super slow.

The staff and breakfast were great. Our room and bathroom however was not. Upon walking into our room, there was a live silverfish on the wall. We went to get ice from the ice machine and it contained mold. When we used the shower, the design was so poorly done, even with the curtain closed, water went everywhere outside the shower pan. We had to use all of our towels plus more from housekeeping to clean it all up after every shower.

Great

Very friendly

the shower was bad

Wonderful and clean!

Staff were very nice, room was clean, overall a great experience.

They gave us the last room they had and the ac/heater didn’t work and they refused to even give a discount and it was 20 degrees last night. They sent a repair man down that sprayed the until with WD-40 which made it smell like something was burning. Front desk told us we would get a full refund then sent a note declining it after we checked out.

Clean property, clean room, quick check in, great front desk staff!

Everything was okay

Great staff, clean room and quiet! Loved the breakfast!

Breakfast gravy and eggs were watery, bathroom trim around bathtub and parts of wall were black and nasty

Have a medical appointment once a month, it is convenient to the clinic Always quiet and clean Excellent breakfast

Vanessa, who works at the front desk, was an amazing help and the sweetest staff we’ve met at any hotel before!! She made our trip worth while. We will definitely be coming back to a Holiday Inn.

Thats the reason we got a hotel room to start with. Saturday 27th at 5:30 pm approximately was check in time.

Plenty of parking Was not aware of the daily parking fee

When I got there, the lady at the counter said that there was something wrong with the computer and it would take a few minutes because they had somebody coming to repair the issue, but it wasn’t that long before it was up and running probably less than 10 minutes, but other than that, the staff was very friendly and courteous And the hotel was very clean and their breakfast had a very nice big variety of food overall was a pretty good experience. I would definitely stay there again.

receipt was a dead end. I needed to cancel and had no way to do so.

Older heavy set housekeeper on the 6th floor was very rude. I asked were there a ice machine anywhere she pointed with a nasty additude and said "over there"! I said what you mean over there? She said it again the same way and i walked off before i would've said something i had no business saying. No one is making you work there, if you dont wanna be there, leave! You have freedom to do whatever you please with your life.

It was fine and did the job. definitely a carb loader. The Zero yougurt was a nice surprise.

We were chsrged an additional large fee for our stay it was guaranteed our original rate they added more to it

The entire staff from the front desk to the manger and the lady fixing breakfast were very friendly we had to be at the children's hospital and this made our trip so pleasant glad we choose them!

The staff was truly accommodating and pleasant!! I was able to catch a few names of who we encountered, Emmanuel and Hilary assisted us but everyone who worked during my stay was super pleasant. Room was clean and ready early for us. Honestly the best front desk staff I have encountered in quite awhile.

It’s just need little detour to walk to train station and water garden. But it’s still just 15 min walk. So this hotel provides good value for the money.

Yes, everything was good.

Friendly staff! Easy check in