Holiday Inn Express Hotel & Suites Fort Worth Southwest I-20 by IHG

Staff was friendly. Very clean rooms.

Very nice place

Landscaping seems poorly tended, dead plants. Outdoor pool appeared to have green water.

There was good breakfast and nice clean rooms

Tv in room did not have any channel availability. Ice machine not working.

Had a great stay.

The staff were very friendly and helpful, the room was cool and comfortable, the price was very reasonable in a great area of town! Will stay here again!

This hotel is very ran down. It needs a good remodeling. Tile is comming off or loose in the bathroom. The rooms were fairly clean but it just felt yucky since everything was very worn.

The hotel and the room were ok, the wireless internet was awful.. I couldn’t even browse the internet, let alone send email or have a work meeting.

Clean room

Nice clean rooms

Nice view

Grat location! Close to stores. Cute swimming pool! Great with summer coming. People that work here lovey! First time I traveled slo. Felt save in hotel and area! The breakfast is so lovey! The lady that does it must have OCD it perfet! Front is so kind from moring to night to even if you call down. House keeping everyday I felt like I was one a cruise. Hidden gem for me.

Kids loved the pool

Did not make it there Did not make it there

Cleanliness NA

Breakfast was the best part about this Holiday Inn.

The breakfast wasn’t a big variety and most stuff over cooked

Ok hotel. You get what you pay for

People in customer service Bed room clean

Internet service was not working properly. Continue interruption throughout the stay.

The staff was all very friendly and helpful. The breakfast was a wide variety and tasty. The key would not always work and that was frustrating. The desk and other surfaces when we got into our room had clearly not been wiped down and were dirty.

Location Older or more worn look. Breakfast area crowded.

Staff was helpful. Tried to get us an accessible room as we had requested but Booking. Com had not sent that through None was available No accessible room available

Loved the location! Slightly dirty foyer the elevator was very dirty and seemed like there was issues with it so I took the stairs

Staff was very friendly and helpful; room was clean, bed comfortable; breakfast was very satisfying Walls were just a little thin, but other than that... great!

Clean ,and fast customer service and nice attitude towards customers

Very clean and comfortable.

Rooms are very nice. Beds are comfortable. It is right beside plenty of places to eat, and a target is next door as well. I would definitely stay here again.

The beds were comfortable. Staff were horrible. Poor customer service and even worse hospitality.

Good room to spend the night. A super target is very close if needed.

Everything went well. Especially when they went out of their way to make the weekend even better. I appreciated the small gesture. Thanks to the staff that was involved. My wife and I are very thankful. Will stay here again.

Pretty average stay. Good breakfast and secure parking. Slow to get to room since only one elevator worked.

The hotel was clean and everything would stay again N/A

Parking was fairly easy to access and there were plenty of spots. Staff was friendly and the room was clean. For a quick visit from out of town, this was a great choice if you want to stay in this area.

It was just good. Solid hotel, but breakfast made me sick for 2 days. Otherwise staff and hotel were great.

Location Upon arrival the first thing I noticed in my room was an overwhelming musty smell.

The fact that the water never got hot had to take a cold shower

Friendly staff, clean room and decent breakfast

Was outdated. Elevators not working other making noise. Breakfast meh. Not worth almost $200 a night. Motel 6 for 80$ would of felt the same.

Yes

The front door was broken

However, I had a connecting room. The door sits over a laminated floor. Every noise the neighbors made came right under the door. The door to the hall was there as a lock. You could see light around the entire door in the frame. You guessed it, every noise and conversation from the hall, you hear. Target, iHop and Saltgrass steak house are all within reasonable walking distance.

yes

Limpio y muy buen desayuno

The “sausage” gravy seemed devoid of any sausage, and was barely warm. The coffee was good.

We had issues with our reservation as they charged my Visa card twice, the manager claimed that the payment did not went through but on my side it show the two different transactions. Not only that they continue to charge my card until my bank locked my card. I offer to pay cash but they declined, as they don’t take cash! Eventually it was resolved and they reversed one of the transactions. It a nice hotel but will probably not stay here again.

Hotel seems dingy and not very clean. Keurig coffee maker in room would not close. Average stay.

Great Room. Great Rate

Marion front desk representative was awesome. She is so nice.

Friendly host. Clean room.

Room was in good condition. Tasteful decor. Everything was in order.

Great hotel! NIce grounds, spacious, clean room with nice amenities. Staff very friendly

Friendly helpful staff rooms are very clean. Hotel is clean kitchen and breakfast is always really good. Only complaint this trip. The fire alarm went off at 5:30 and then it went off after about 10 seconds no fire not sure what up but woke up the whole hotel.

Spotless & Courteous!

Clean and friendly staff

They were very nice

Over all, very clean and quick check in but the walls are paper thin and the person next to me was snoring so loud that I couldn't sleep.

It is very clean and they take care of their guests and they really care about the people that stays with them

I've enjoyed my stay there there very clean and caring for their guests

Very clean room. Excellent!

Satisfied.

There were multiple places for shopping and I had no issues with noise

AC didn’t work, toilet dirty, stains on sheets, food was terrible. Will NEVER stay here again and do not recommend it.

Great location

We like everything

Most staff were extremely friendly. Our main issue was housekeeping. 4 of 7 days our room wasn't cleaned and we had to ask for linens, trash emptied etc. When we questioned it, we were told they were short staffed. It seemed like they were prioritizing rooms being cleaned so available for rent, overlooking people who were staying longer.

We enjoyed the stay here. The hotel is close to shopping and various dining options. It is close to major highways but in a quiet neighborhood. The room is clean and the staff is friendly.

Everything was great clean and staff was very friendly communicated. Very convenient area had what we needed when we needed it.

Great stay, convenient location, friendly staff

Good stay

Very accommodating. Enjoyed our visit

Would definitely come again!

The breakfast area also was small and lacked enough food to serve the large number of guests being present.

Staff was very helpful when confronted with an issue. Promptly handled the situation and offered convenient alternatives.

Property was good but African woman at front desk is very rude and way to aggressive

Very nice facility and staff

air conditioner was loud and on its last leg, ice machines didn't work, luggage cart broken

Issues with housekeeping. They did not make the bed or bring towels but got the trash. Very odd.

The room was not clean. The bed cover had stains. Two of the hand towels did not look laundered. Something bit me while I was sleeping. No breakfast ready at 7 am. Do NOT recommend.

Manager was very nice and courteous

very bad hotel for $200 a night with fire alarm going on at night for no reasons!

Business trip for 3 nights.

But on the bright side as the shower water was starting to warm up, our room ran completely out of hot water, so I was wide awake rinsing my hair and body in bone chilling water. I would have called down, but we had a phone, but it was not attached to anything We informed the desk about the phone and smoke alarm on day one, on day two both issues had not been addressed and on day to is when we found out that they save energy buy not heating a lot of water, so they don't waist power. I think the above is true as I have never not had NO hot water at 9:00 AM in any place inside the US ever.

Nice Staff, close to Venues

Staff was top notch! Was my best stay this week for business so far.

Property was run down. Location was quiet abs clise to good restaurants.

You need more luggage carts. There was only one available for the entire hotel.

My niece bought a tuna pouch as a snack to tide her over night and got food poisoning. We came down for breakfast early and noticed that oatmeal pot was empty and when asked a staff member said the quota had met for the day and no more would be made. We stayed for 2 days on our second day our room was not made up or clean towels replacing used ones

When I stay there, the place was under construction and not pleasant

Yes, they should change the daily menu. I stayed for 5 days and breakfast was the same every day.

It was good. The Xmas train was annoying. It was also annoying the front desk was not staffed at my arrival.

We just needed a get a way for a day. It was very comfortable. Had a great night's sleep!

Our stay was great. Currently (early Oct. 2024) the hotel is undergoing renovations. This didn't really effect our stay. Staff was very friendly, and the hotel was quiet. We would stay here again next year for the same tournament. Also, there is a Super Target almost in the parking lot, an Academy across the street, and many other places including fast food nearby with easy access.

The hotel was very old and dirty. I will not stay here again.

My husband and I traveled to Fort Worth this past weekend and stayed one night at Holiday Inn Express. Upon our arrival , we saw there was construction being done. As we walked towards the back of the hotel where the temporary entrance was, we were stopped by a homeless man who informed us where the entrance was and said since he lives in the parking lot- he sees alot of people going in. We arrived around 430pm so the construction crew was done for the day. There was broken glass everywhere and lots of debris. There were pallets stacked on top of the storage containers and nothing was marked off or had any sort of caution tape or marking for guests protection. Upon entering the hotel- we stopped at the table for check in. The woman working was rude and very unwelcoming. Her tone and sarcasm were disgraceful and unprofessional. For someone working in customer service, she needs serious training on dealing with people. Every response was as if she was annoyed by us. When we got to our room - we noticed the air was not coming out cold. We figured maybe it was due to the construction since the whole property seemed musty and had a mildew smell. Since it was only one night, we dealt with it. Later that evening we went out for dinner and again saw the homeless population in the parking lot. Very unsafe conditions

The property is under renovation. This was NOT clear in the advertisement. The pool is closed and GREEN. broken floor tiles, wallpaper peeling off, door not closing, front entrance of building is blocked. Dog in the next room barked at night forcing us to change rooms. This stay was NOT worth $140.

I did not like the property. It was under construction and took 2 hrs after 3pm to check in.

Air conditioning was Turning on and off all night with very loud noises

The hotel is being remodeled so some areas were "under construction" but the staff works keeping the guests accommodations above par.

Hotel was clean and modern. Property very nice. Parking garage was a bit of a hassle.

Staff was wonderful. Bathroom could have been cleaner.

Not friendly at all in the front. Could see upper management eating in the back while front desk was backed up. Tv was hard to work. Half the channels didn't have service. Guide was not helpful or worked on remote. Back of mini refrigerator was dusty. The microwave on top it is not kid friendly. One wrong move and it can fall. Hotel seem to need some upgrades compared to other hoilday inns ive been to.

Amazing.

Na

The pool was dirty an unuseable. Didn't say anything about it in website,

Even though it was going through renovations it was still a nice property. All the staff was friendly.

Very friendly and helpful staff! Hotel is conveniently located and easy to get to. Everything was very clean and neat.

Worst Holiday Inn Express I ever stayed in..the first room given there was a leak in the bathroom wall where everytime you flush the toilet the floor would get wet..they moved me to another room and the doors and some of the furniture had paint splatter everywhere..the ceiling looks like it was leaking at one time and the repair was not done right..horrible rooms..but I was tired and since the bathroom wall wasn't leaking I stayed in it..I would never recommend this hotel to anyone.. Holiday Inn Express should be ashamed to have there name on this establishment.. surely it doesn't represent them well..

Staff was excellent! Liked the breakfast too. Didn’t like the room. It was remodeled, dirty no plug in sink. Bed was not comfortable. Could be better.

A little out dated, but was clean and comfortable.

overall i would stay again. The staff was professional and attentive. The room was mostly clean it's just that the hotel is dated and needs refurbishment. I liked how quiet it was.

Breakfast was very good and kept very stocked and cleaned. I would stay there again next time in Fort Worth.

Our room had a terrible musky odor and the bathroom was in poor condition. We were put in a handicap accessible room which we did not request and the bathroom floor appeared to have dirty glue or caulking all over the tile. The caulking around the shower was very messy. The air conditioner in our room was very noisy and rattled really bad when it would kick on. Very disappointing quality for a Holiday Inn.

The only thing I noticed when I walked in the room was a dead black cricket which stayed underneath the bathroom sink. The next day the maid refreshed my room but, didn’t sweep the cricket. I did find a nice young lady maid and she quickly got rid of it. Everything else was wonderful including the staff and breakfast.

No electricity to home. 100°+ outside. Needed a cool place to sleep.

There was only 3 pod of coffee and we each drink two cups. There was only bar of soap for both the sink and bathing. I had to keep move it from one location to another. There were only two bath towels and with my partner having long hair another bath towel was needed. The toilet paper was soo thin that you had to use twice the normal amount.

Very poorly maintained, checking was delayed for an hour late around 4:30 pm, horrible breakfast and rooms had a weird smell

This hotel is filthy not clean at all and looks very old. Not safe ppl walking around coming up to you asking for money walking around our vehicles. The pool wasn't open it was horrible with green nasty algae. Our room tho was clean. Staff friendly

The staff was helpful enough but the room was terrible; tub faucet leaked, tile grout had failed and tiles were loose, wallpaper peeled from humidity and stapled back down with large staples. Room curtains wouldn’t close all of the way. Room furniture was old and outdated (table legs were loose and wobbled).