Hilton Garden Inn Fort Worth Alliance Airport

Exceptional

Room was clean but outdated, hotel was very quiet even though there were many people in the bar area. During breakfast there was a staff member arguing with guest over breakfast being included or not with the room, even though guest were in the wrong, it made for an uncomfortable breakfast with the kids. I will try other hotels in the area next time.

A very tired and unmaintained property. The furniture looked like they found it on the side of the road, our shower leaked, the sink was clogged and none of the workout equipment worked. Apparently the maintenance staff does not work on weekends.

Coffee machine in my room doesn't work. Coffee was available downstairs

!!

the location I was embarrassed at the state of disarray. This was the first time staying at a Hilton and wanted to leave immediately. The lobby was messed up, chairs torn,carpet cut up, the room was dark and looked as though someone had kicked the door in, the walls have been previously busted and patched, the shower water wouldn’t turn off and the drain was messed up. If we haven’t drove so far we would have left .

the location I was embarrassed at the state of disarray. This was the first time staying at a Hilton and wanted to leave immediately. The lobby was messed up, chairs torn,carpet cut up, the room was dark and looked as though someone had kicked the door in, the walls have been previously busted and patched, the shower water wouldn’t turn off and the drain was messed up. If we haven’t drove so far we would have left .

I used to stay at this hotel often, but it had gone downhill. The lobby is amazing but the rooms are very dark and not updated. They didn’t have a pack and play either as advertised. Hopefully they can update soon and get the property back to where it was!

The breakfast staff wasn't helpful and were rude. The food was not good. The hallways smelled like vomit and mildew

We had a show in a nearby community that night and needed an early check in for at least one room so the band could get changed and dressed. We called days before. Were assured it was no problem. I'm an honors member too. Arrived and no rooms were ready and wasn't a request on their bookings from EXPEDIA stating they requested it either!!!! I have the screen shot of the rep telling me twice they did. Then after 30 minutes we were given a room. Went to breakfast the next morning, which the price is absurd being a member of their so called benefits club, paid $17 for a waffle. There was no bacon, just turkey sausage (which i find ironic considering a certain ethnicity runs this location who also doesn't eat or touch pork🙄 But we were told no bacon unless we wanted to order it off the menu (not the breakfast buffet) and it was made to order) I was some kind of pissed. Their staff was rude to boot. Will never stay at this location again, and debating to change brands all together!

Very good

The hotel is a very lovey property. Our room had a musky smell:(

The staff were very friendly and helpful. He changed my room without a problem.

I think they were having a/c issues. 3rd floor hallway specifically was very hot. Also you could visibly see was dripping by the elevators. Everyone was friendly except for one young lady who always seems like she doesn’t want to be there.

The room was clean but the sitting chair was stained and needed to be replaced.

A few staff were unfriendly and seemed not to really be welcoming or helpful. One at the bar and one desk clefk

A few staff were unfriendly and seemed not to really be welcoming or helpful. One at the bar and one desk clefk

It Was A Nice Location To Stay At ...

great service very clean nice amenities and excellent location to shopping and restaurants

Easy check-in , room was nice and clean , and staff was friendly .

Everything was great

I like to everything

Exceptional

Locating and amenities and the room decor The mattress for our bed was very stiff

Locating and amenities and the room decor The mattress for our bed was very stiff

Very poor

Hotel needs an update and some routine maintenance badly… from carpets being billed and torn, to the pull out couch we had in our room looking like something we got from a garage sale. If it weren’t for the convenience of where it was, we would’ve gone to Southlake

No issues. This is a nice hotel in a great location.

The room was small for a suite and smelled like mildew. Worse when the air-conditioned was running. We were told breakfast was included but then asked to pay $15 per person.

Clean room, Friendly staff, easy to check in, lovely breakfast. Would stay again.

I had a great stay. We left early because we had to continue driving.

Good

We had an issue w the key the second night. Even tho we booked two nights and checked in the second night. The key didn’t work so we had to go through the hassle of going downstairs and waiting in line and getting the key to work. The clerk was very friendly and helpful though seems like this could’ve been avoided.

Easy access and clean No free breakfast. Will most likely stay next door next time.

No free breakfast. Will most likely stay next door next time.

Lots of surface parking. Great breakfast choices for purchase. Comfortable beds.

Exceptional

Exceptional

Clean room, easy check in and check out. Beautiful facility, big meeting room for conference I was at.

Parking, breakfast, and bed were great. Only negative was the worn furniture in the lobby. It looked like it needed to be replaced some time ago. The worn areas made it look dirty-even if it wasn’t.

Great location for Texas Motor Speedway. Restaurant in the hotel made it easy . Needs some maintenance . There was holes in the carpet in the hallway . Lights in the room were dim , one light in the bathroom did not work . I

Needs some maintenance . There was holes in the carpet in the hallway . Lights in the room were dim , one light in the bathroom did not work . I

Note: the rooms are carpeted and if you want to.soak you can in their full size tubs. The room came equipped with plenty of coffee and a redrigerator.

Hot tub was very dirty, rooms were never cleaned during our 4 day stay & half the gym equipment didn't work.

Clean room, friendly staff

The bar erea is in the worst place it could have been. I was setting T the bar having a drink waiting on my supper when a crowd came in waiting for the reception room to open probably about 25 people had no where to wait other than behind me all around the bar

The location was great. The doors to the rooms and facilities didn't lock properly.

Effective by storms and could not check in - paid in full for a week upon booking but hotel refused to give credit of any sort even though the circumstances were beyond the control of the traveler who spent more than 24 hours trying to board a plane but to no avail with all the cancelation due to storm .

General cleanliness of the property was very poor. The common areas, such as lobby, hallways, gym bathrooms, never seemed to be tended in the 5 days we were at the property. The same pieces of popcorn, fabric strings, paper, and other debris remained on the carpets. Urine stain in the men’s gym bathroom remained for multiple days. The guest room we had seemed tended, but we had to ask for towels and amenities were not refilled after the room was made up after we requested service. I don’t know if they’re short of help or what, but it was very disappointing.

Clean room. Friendly staff.

dont know

A few things in the room need updating—wallpaper in bathroom, stains on couch. Doors are very loud when closing. But other than that the rooms are great and the hotel is quiet. Bed is comfortable.

Room was clean, and staff was attentive.

Front desk staff was accommodating about finding them.

Staff was great! Too dark in the Bathroom.

The room wasn't maintained. The lamps were broken, the A/C unit broke in the middle of the night and there was very little water pressure. Besides that it was fine.

Staff was friendly. Clean. Breakfast was good!

Room has poor lighting and the TV didn’t work well. Got no help from Staff. Needed more blankets and was told there were out!

Nice staff and spacious room. Wish they served a free breakfast.

Cleaning ladies refused to clean the room. They would only come in and make the bed and not touch anything else. Stayed there for 6 nights and the bathroom wasn’t cleaned once.

Front counter person was great. She’s like 19-years old, I didn’t get her name. She was very friendly and caring. I sat in the lobby sadly, and she brought me a cup of ice water. She said ‘if you need anything let me know’. She was there to do her job but she went beyond her job of duty to help me. The rooms were very cleaned. I will stay there again.

Great place to stay.

All was well

The room was nice and clean. The bed was really comfortable. My only complaint was that the room was very dark. The lightbulbs provided very very dim lighting. Made it difficult to see well in the room. The surrounding area is very quiet.

I checked in late and it took 5 minutes for the gentleman to finally answer me as to why it was taking so long.

Great stay

The staff was amazing. Bella working check-in on Saturday and the lady at the breakfast area on Sunday morning (I wish I’d have gotten her name) were extremely welcoming, friendly, and accommodating. They deserve a raise! My wife and I travel frequently and these ladies far exceeded our experiences from other places we’ve stayed.

Didn’t have a pet or use bar

I liked the size of the suite and the suite set up. I didn’t like the room looked rundown. The curtains were stained, one of the beds was noisy, the bathroom looked wrecked broken glass on the art work the wall was cracking, the ceiling of the room looked like there was a leak in the room above. The property outside looked groomed except for the pool didn’t look clean a bunch of collected leaves.

The staff up front were very friendly. The pool was covered in dirt and leaves. I went to use the hot tub and it too was covered in sand and leaves. Very disappointing. I chose this hotel b/c it had a hot tub…so I was bummed when we couldn’t get in. Beds slept ok. Bathrooms could use to be updated and the toilet could use to have been a little cleaner. Overall…would not recommend or stay here myself.

The room that I was in was not clean. Also no one turn the room too

affordable rates , convenient , clean , customer service excellent , staff are friendly . i would stay there again and highly recommended .

But the real highlight? Candace, our bartender! Her energy, warmth, and incredible service made our evenings unforgettable. She mixes a mean cocktail, remembers your drink, and serves it up with great conversation and a smile. Candace, you’re a gem! Thank you for going above and beyond you made our trip that much better.

I did not request room clean service or had interaction with the hotel staff.

Excellent customer service, clean facilities and a good equipment in the gym not just the treadmill and the bike as many others hotels.

Friendly staff & boys loved the pool.

The main lobby was good but the quality of the room was not great. There were stains on the sheets and on the chair and for the cost of the one night we stayed, felt like it could have been better.

Great stay

Bathroom has broken tiles that kept pulling on socks

The pool wasn’t the best everything is paid seperate

Everything was wonderful. They just need to fix the air-conditioning in the lobby.

I had reserved a King room suite and was given a double handicap room. Overall was clean, but the staff seemed very unconcerned and was like well that’s all we got sorry.. I just stayed at a Hyatt House and will start using them in the future.. they had amazing service and accommodations!!

1st night they gave our room away. Had to find another room somewhere else.

Nice stay

Definitely the hot tub

Very comfortable. One of the very Best hotel stays.

Great place to stay

Great location

This Property was very Convenient to shopping and dining very clean quiet had a very enjoyable time

Love it here will return

Room smelled moldy; broken, loose, and missing tiles from the floor. Hotel was quiet and fairly clean. For the price, I would have expected the room to be in better shape and a continental breakfast. I have always left a card on file for incidentals, but this was the first time Ive been required to leave a deposit in addition to a card on file with the room already paid for. Upon check out, there was no desk service. Not a bad hotel, just not the best for the price.

I booked this after arriving at another hotel that offered no help to its guests! This hotel was friendly, helpful, clean and comfortable! I felt very safe and appreciated there!

Great service

I reserved 2 queens and was given 1 king bed room.

Thank you

We arrived at 11 pm ( I had sent a message to the hotel letting them know) and no one was at the front desk. We had to look for someone to check us in all over, knocking on doors hoping to find someone to help us. It took more than 20 minutes for someone to help us check in. We didn’t hear an apology or any kind of explanation, not polite at all.

Check in overnight was very helpful and polite

Staff is prophesional and polite also extremely friendly

Nothing unique

TV was not working in our room and did not fix it or offer to let us move to another room. Soccer tournament cancelled so stuck in our hotel room all evening with no tv.

Hfd

NA

The hotel is nice but definitely needs a DEEP and thorough cleaning. Carpets in the hotel are very stained. A lot of debris on carpet and tiled area. Black mold growing in shower stall. The chair in our room was disgusting and we could not sit or place anything on it.

Was a nice hotel! Good area. Really clean. I would stay here again.

Clean property , comfortable bed and quiet , I was able to sleep peacefully and no complains on noise. The area close to a highway and shopping center made it convenient .

Great spa and pool area

.

Toilet wasn’t clean !

N/a

Ive had plenty of dinners at the hotel lounge, it is great food, and a really fun experience when Candice is working the bar. There are restaurants nearby if youre feeling adventurous, none are a let down. If youre a fan of sun, outdoor pool, amazing people with alot of convenience in the area, this is a hotel for you. See you guys again soon.

The room was dirty trash out side and the smell was bad we had to move rooms. 1 and still was not very good.

Clerk refused to give me a receipt. Hotel employee lied about the distance to the hospital. Restaurant was closed half the time we were there.

Beautiful property, clean/healthy environment for myself and welcoming for my dog.

Great Hotel and Bar tender was excellent. I Highly recommended

Hotel was super hot room was smelly and muggy pull out was very uncomfortable

It was quiet and very relaxing. The jacuzzi was the best thing in the hotel. Can't wait to go back there again😁

Couple of things I didn't like was first the dorr was hard to open and slammed very hard(to the room) second the shower head, would only work on hard jet stream. Other than that it was perfect. Love the area, staff, convenience to store and restaurant. Pool and lounge area. Very clean.

Wonderful

We were in Fort Worth for a family function. The hotel was very convenient to our events. My issue with the room was the lack of lighting and a moldy or damp odor. It was fine while the air was running, but when it shut down for a while, it came back. There also was no bathmat in the shower--and my handicapped husband slipped and almost fell. Service was excellent--except that no one could solve our problems.

Need to improved costumers service and business relationship with guest