Hampton Inn & Suites Fort Worth-West-I-30

The first room I slept in overnight had mold in it the staff was very rude all the time I was there and breakfast wasn’t good either, I tried to call Expedia but no number to reach a live person so I gave up

Perfect stay for the BTS concert

Clean, easy to access everything and lots of room

Exceptional

I have stayed here multiple times and it’s convenient and close to TCU as a more affordable rate.

The indoor pool Can’t think of anything.

Location, friendly and accommodating staff. Road noise

The location is excellent and I enjoyed my room. Breakfast seemed like an afterthought. Coffee was in thermos but regular was emply and the dark roast decaf was ice cold. I went at about 8:45 AM.

Everything

Superb

Everything

Cleanliness, bed comfortable, quiet

Cleanliness, bed comfortable, quiet

The pillows were small and hard making them uncomfortable.

The pillows were small and hard making them uncomfortable.

Superb

Great AC but the room smelled stale.

Staff/lady at the front desk was very rude. The hotel itself wasn't bad but I Stayed there for a week and couldn't get room service the entire time. After 3 or 4 days its nice to have clean towels & trash taken out. I asked multiple times for room service on day 3 and 4 and they promised they would but never did also very rude when I asked about it. I will not be staying there again.

Everything was awesome and very ean

Indoor pool No water pressure, shower dripping water

No water pressure, shower dripping water

Very clean facility and very friendly staff

We were really disappointed in our stay. We were greeted by unfriendly staff. It seemed like it was a bother to check us in. We had a question about or room, and we were dismissed rudely. Will not be back

Our stay was welcomed by Braxton we were able to check in smoothly and definitely some recommendations came from Braxton since we were new to the area. The room was clean and didn’t find anything wrong. Air-conditioning was awesome in the room and the staff was amazing. Because of Braxton and his hospitality we will definitely be visiting this hotel again.

Very good

The food on the breakfast buffet was sub par at best. We went out for breakfast for the remainder of our stay. The housekeeping staff however were super nice and friendly.

Clean and quiet for the amount of kids present

Clean and quiet for the amount of kids present

We enjoyed the pool During breakfast, a lady who was working and must have had the task of refilling the food, kept coming out huffing and puffing every time she had to refill the eggs or anything. Super uncomfortable.

We enjoyed the pool During breakfast, a lady who was working and must have had the task of refilling the food, kept coming out huffing and puffing every time she had to refill the eggs or anything. Super uncomfortable.

Exceptional

Excelente everything

Clean room, staff was very friendly.

Friendly staff, clean hotel

When I arrived, I was assigned a room and went upstairs, only to discover that the room was already occupied by other guests. This was a serious mistake that should never happen. When I returned to the front desk to report the issue, the receptionist was rude, unprofessional, and seemed annoyed that I complained about being given an occupied room. Instead of apologizing, she treated me very poorly. They eventually assigned me a different room, but it was not clean. The bathroom was dirty, with urine on the toilet and on the floor. It was obvious that the room had not been properly cleaned before my arrival. Overall, this was one of the worst hotel experiences I have ever had. Poor customer service, lack of professionalism, and unacceptable cleanliness standards. I would not recommend this hotel to anyone.

They do not accommodate large families or special needs guests. While the website states some rooms sleep 6, the on site staff said that is untrue and has never been the case. They had minimal ADA options and refused requests for assistance.

Shower pressure was absolutely terrible. It didn’t matter what time of day, the pressure in the sink was better than the shower. Took forever to get hot.

Everything was great. Staff very helpful and was close to venue

Great place to stay. The front desk staff was polite and very helpful. Breakfast was excellent, especially the Texas shaped waffles. Room was clean and very nice.

The staff at check in and out were out of the realm of courtesy and service of 3, much less 4 or 5 stars. I travelled extensivelly for work and Hilton products; Embassy suites and Hampton inn were in my lodging preferrence for many years. The level of service, cleanliness, breakfast and room impressive amenities were on top of the competition. These days that spirit is gonne. I have been doing some leisure travel and the Hilton like this one are subpar! A pile of dust accumulated on the outside corner of the the shower tells the story. Front desk that rush us through without even looking at my eyes is comparable to minimalists as Motel 6 or Econo logde. Breakfast was as minimal as not having much of any of the old Hamptom inn.

Really clean, breakfast was great, and staff waa friendly!

The staff was outstanding. The trickle of water coming out of the shower head was very disappointing.It took twice as long to shower than it should have. The water conservation restrictions were way beyond what they should have been. A major overkill.

Breakfast was good snd well stocked

all good

Yes, both were fresh and easy parking

.

Good

Breakfast was good and accessible

Only draw back TV was a bit of a challenge to find channels and get the hang of the guide. But not a deal breaker by any means.

Some of the staff weren’t very friendly and

Great!

Good check in. Room was clean. It was quiet

Clean

Front desk staff was super great! So welcoming and happy to talk to us. Loved their fun energy. Hotel was great as well, wished they had longer breakfast hours though.

Great bed!

We will definitely return if we go to Texas again!

Well maintained property

The room was very clean and staff very helpful. The breakfast was hot and delicious!

everything was awesome

The staff was wonderful! The pool was very cold, but the hot tub was nice. The water pressure for the shower hot water on the 4th floor was terrible. It was quiet, other than typical highway noise at night. The breakfast had so much variety and was very good!

It was a great experience and getaway. We will be back!!

Overall we really enjoyed this property. I was disappointed that even with calling days ahead and asking at check in as well, they would not allow us to have rooms near our other members of our party. I was also given a room in which I felt like I was rooming in the elevator. I had to listen to the dinging of the elevator the whole trip. Made it so I didn't sleep well at all!

One of the best I've stayed at. Places like this is why people keep returning. Staff was so friendly and helpful. Thanks for the amazing stay.

Clean room, cool & fast AC, well lit parking, good breakfast.

Everything was amazing

Staff were very helpful and nice. The room was very clean with a fridge and microwave. The location is perfect for shopping and eating! Access to I30 was an easy on and off. Will definitely stay here the next visit to Fort Worth!

Room thermostat did not work (Room 120). There was not heat (temps were freezing) ...air etc... We didn't notice until we got into the room late at night. Upon checkout the nice clerk took my name and number and said the manager would call Monday. They did not.

Clean and comfortable

Everything was lovely

Employees worked hard

Idk

The property was very clean. The room was very clean. I like the decor, easy check in and out.

Some staffs are so helpful and friendly as they made us feel so welcome!

Great room.

Standard Hampton Inn - but we were in a room with a connecting door and it was loud. The neighbors came in late and woke us up - we had to contact the front desk. The other odd thing in the room was the bathroom door was just a sliding barn door that did not really close, just slid in front of the opening to the room. Lack of privacy. I don't know if all the rooms have that type of door but I am not interested in a room like that again.

Overall the stay was nice, the hotel was clean and the staff was very nice and polite. Breakfast was fresh but without any juice to drink because the dispenser was out of order. They could of gotten two containers like the one they have for water and use one for apple and the other for orange juice.

Great stay! Room temp was kind of temperamental. It’d get really cold and then really warm randomly.

Braxton he is the best

Very clean place to stay

Clean rooms. Was quiet and felt safe. The staff were friendly. Great breakfast!

Need better mattresses and to make sure that tvs are actually plugged in and working so tha guests are not having to do it themselves.

Front desk was very friendly and nice. Greeted with a smile each time we left and came back. Room was clean and restroom was too.

N/A

Location was right off the I30. The brea

Yes

Nice hotel. Mostly cleaned up. Beds comfy. But the coffee wasn’t kept up. And when I told them the water cups were out they didn’t take care of it for a long while. Minor things. But the staff could have taken care of these minor things quickly.

Room was dirty.

Really nice experience would come here again.

Breakfast was not good. Eggs very runny, potatoes very cold. AC was good. Staff at front desk is not friendly at all. Every time we walked by they never speak. Girl at check in acted put out we were there. Room was nice. Shampoo bottle was empty

The room was clean, The staff was friendly and accommodating with a good breakfast

yes

We selected this room because we needed a handicap accessible room with two beds. Checked about 2 days before we arrived and made sure that was seen. Then got a call on our way up that they could not accommodate the room. So I slept with my 86 year old mother in the same bed and she snored all night long and peed all over everything. I had to get up and wash everything. Not that I don't love my mom, but really I am 66 years old. Having to sleep with your mother just really ridiculous. Then I was told I was going to receive a discount NOPE no can do because I booked with a 3rd party. Well cut your prices so I don't have too. Now told I am going to receive points oh yeah those are worth so much!

Easy check in clean room - there where flood lights outside my window that not even the shade could block out but other than that was a good place to stay

Didn't get the two beds that I thought we were getting, but room was clean and breakfast was great. The staff were very pleasant and helpful. My kids froze on the sofa bed as we were pretty warm in actual bed.

Great stay and cleanliness, friendly service, great food!!!

I particularly liked the variety of food offered at breakfast. Our room was clean and the air conditioning was easily controlled.

Clean and Quiet.

The lady at the front desk was so friendly and very helpful. It made my stay with my family very enjoyable.

Clean and pet friendly

Ok. Property looks run down. Could really use a refresh. Some staff helpful. Some seemed to hate their life. Breakfast anemic.

Had to get a different room, the bathroom door was broken. Cleaning was also not the best, carpet not vacuumed well and large obvious stain on cloth of bedframe. Staff was pleasant and helpful.

Quick weekend trip for Octoberfest

A bit noisy from the highway traffic for one guest

Stay was good. Sheets were stained, bed was fairly uncomfortable but not terrible. Room was clean for the most part. Stains on the wall and back of bathroom door. Vent for fan in bathroom was caked with dust.

Convenient, comfortable and clean. The bed was great.

The rooms were very clean

No hot water. Room smelled musty. Breakfast was good.

The lady that was at the front desk when I checked in on Monday September 15th was very frienc

We went sightseeing aroud that area. We went Granbury to sightseeing that area.

Front counter worker was not friendly or helpful. Wednesday 9/17 at 1:30pm.

I rented two rooms and the front desk said that I had rented three rooms so she had said that she was going to remove one which comes to my account and it does not removed I have to pay the room that's not that we didn't even use when we get there to get our keys so we can go to bed my daughter's room which was 219 was dirty and she had to be switched to another room which took forever to be able to program a key and when it's time to check out the other girl in the front desk was very kind of rude didn't even say good morning when I told her good morning she was I know it was early but even that we always stay there and they've never had any attitudes or being rude with us it was just a very pleasant stay

I’ve stayed here twice and it was great both times, it just doesn’t have much to offer around the property.

Check in was easy, the staff were friendly and helpful, and the room was very comfortable!

Clean and friendly staff.

The rooms looked and felt newly renovated. Comfort was top notch. There were a few homeless in the area, but by far way fewer than any other hotel I’ve stayed in the DFW area that’s reasonably priced.

I was disappointed in the breakfast. We came down at 9:30, and they were out of a lot of things and didn't refill. More people came down after us and had even fewer options. My wife got the last OJ, I only got water out of the machine. The next day, they still had not refilled it, just removed the OJ sticker from the front.

The pool and the gym were closed. We booked it mainly because it had a pool. Son was very upset because he couldn’t get in the pool. Breakfast wasn’t kept up very well coffee was usually out among several other things. It was hard to find someone to ask for things they were out of. The bathroom sink drain was also clogged up in the room.

At first, we were given a room in which the bed was not made, like when it’s used. Went back down at the front desk and we were given a different room that’s cleaned and made. they made things right. What they can make an improvement on is the cleanliness near the elevators, the non-carpet area seems sticky. And the elevator floors as well.

I thought that the staff was friendly and the breakfast was good. The room wasn't vacuumed or as clean as it usually is. Other than that it i would stay there again if I came back.

Totally surprised.. room was super nice. Frout desk very friendly