Embassy Suites by Hilton Fort Worth Downtown

Didn't like the bathtub that was rusted. But we were welcomed by the Happy Hour, and that was nice.

Easy parking, safety in walking in the down town area. Fix the hot tub

Staff was awesome. Breakfast was delicious with lots of options. Was by convenient bus stops. Furniture in livingroom area was shabby/stained but beds were very comfortable.

The location was great. The room was dirty. They're was trash in the room, stains in the bed, and bugs in the bathroom. And I had to pay to park the car! That should come with the hotel stay.

We stayed on 8th floor and ice machine was broken on our floor, had to go to main desk, pool was closed, should have been mentioned somewhere when booking, might have stayed somewhere else that had a pool, especially when advertised. Our room didn't get cleaned the entire time we were there? Is that extra these days or something?

The hotel is a little older, but wonderfully kept. The wound rooms were clean and the service was wonderful. The breakfast buffet was first class. The hotel is very well located in downtown Fort Worth.

Yes, when we checked in we were told that they did not have the king suite available that we booked. We had to have 2 queen beds. We specifically booked the king suite because our young son usually ends up in bed with us. This was very uncomfortable.

The location of the property is perfect for any stay! The property is out dated. I know it is being renovated next month but for the cost it wasn’t worth it when the hotel across the street is the same price and updated. The bed was incredibly hard and the bathroom was so small you couldn’t move the door if you were on the toilet

It was decent. I wanted what I got. Plus they give complementary drinks and breakfast.

Location

Location

Breakfast was great with eggs and omelettes made to order. Beautiful views when sitting outside to eat. Evening reception with drinks included was a great touch. Location of hotel was perfect-most things in walking distance and the Stockyards a short Uber ride away. Staff very nice (Debora from breakfast and bartender Eric also). Room was not clean at all to my standards. I bring Clorox and Lysol wipes with me to wipe remotes etc and i used my entire packs of both wipes. Room was dusty; what looked like old blood dried around back side of toilet; doors had old food/drink splatters; curtains had unknown substance along with what appeared to be blood dried to them. Management did have housekeeping change the curtains for us and there were no signs of bugs/critters but the lack of cleanliness alone I would stay somewhere else for what I was paying I expected so much more.

Breakfast was great with eggs and omelettes made to order. Beautiful views when sitting outside to eat. Evening reception with drinks included was a great touch. Location of hotel was perfect-most things in walking distance and the Stockyards a short Uber ride away. Staff very nice (Debora from breakfast and bartender Eric also). Room was not clean at all to my standards. I bring Clorox and Lysol wipes with me to wipe remotes etc and i used my entire packs of both wipes. Room was dusty; what looked like old blood dried around back side of toilet; doors had old food/drink splatters; curtains had unknown substance along with what appeared to be blood dried to them. Management did have housekeeping change the curtains for us and there were no signs of bugs/critters but the lack of cleanliness alone I would stay somewhere else for what I was paying I expected so much more.

Good location. Right besidecthevmsin square. 10mins drive away from stockyards. Staff were very friendly and helpful. Good breakfast. Rooms are good size

The location, architecture, design convenience Road and traffic noise

The location, architecture, design convenience Road and traffic noise

Lovely atmosphere

Everything was great. The food was perfect

Everything was great. The food was perfect

It seemed dated and needed to be updated.

Very nice hotel, clean rooms and delicious breakfast. Thanks team for all your effort, keep the good work 💪

Omelette, scrambles and fried eggs are delicious. They also throw out specials like eggs Benedict. Apart from that the rooms are seriously overpriced. Outdated and uncomfortable beds, stains on mattresses, a bathtub stopper that doesn’t work, a leaking faucet and the worst view I’ve ever seen. I literally kept waking up to the flushing around me. Also beware the elevators close on you while walking in. Serious safety concern. For 300 dollars I spent for the night, I’d spend it elsewhere.

We returned 2 weeks later and our room was on the 3rd floor . The room was dirty It needed a vacuum and the toilet had Urine drops on the rim. I went down to tell the staff. He really wasn't sure what to do . I cleaned it myself. I wasn't looking to change rooms as we had 3 suitcases unloaded and were trying to repack, but I thought they may get a cleaner in to do what should have been done prior to us checking in. The complimentary nightly drinks are a nice touch

Our stay was great! From valet, to check in, to the bar/restaurant , everyone was helpful and kind! Rooms were spacious and temperature was comfortable! We will def stay here again!

everything everything

everything everything

The only thing I didn't like was having to figure out how to get to the hotel and the parking as many streets were closed and most were one way streets. Other than that it was a great stay!

Got two queen beds, not a king like I had reserved. Was comfy though!

Got two queen beds, not a king like I had reserved. Was comfy though!

Wall paper peeling off the walls in the room. They gave away my reservation. Worst embassy suits I have ever stayed at. Very disappointed!

Good area - close to Main Street and walkable.

Convenient location to where I needed to go.

Rooms were acceptable, my grandsons socks got dirty quickly after walking on carpet, so may need stream cleaning and tap not secure in bath hanging off wall, staff were great especially the guy making the omelettes and the girl at front desk

Restaurant food was terribly

This was my go to hotel until this last stay. The guy that checked me in (when he finally came back up front) wasn’t really rude but not what I would describe as a people person. I remembered him from my check out from the stay before and thinking he wasn’t very friendly. The manager lady was super nice! As was the valet driver. I think valet helped me more than anyone. But the lotion, shampoo and conditioner in the room were all empty. I got sick the first night and sent my son downstairs for a bottle of water. The person at the front desk took it and said he would have it delivered to our room but it never showed up. The price of overnight parking for customers is just outrageous!!! That’s enough reason to find another hotel! $60 per night plus tips. I wish I could have gotten cheaper parking in place of the free alcohol. But it’s an amazing location and a very large room.

The hotel appeared clean, but tired. The staff was friendly and welcoming. The happy hour reception was nice and breakfast was fabulous!!

Clean room and great breakfast included

Great location and property

👏

The staff were wonderful, 9very kind and efficient. The room was large and comfortable. Breakfast was great...very expansive. The only negatives were a lack of a pool (although there were signs saying they had one...apparently under construction) and the bathtub felt a little slick. Somewhat unnerving if you are older. But I would definitely return here my next time in Fort Worth.

So good!

perfectly located for business meetings in fort worth

The breakfast was good and had several gluten-free options. The water got hot very fast and stayed hot. The staff were nice and super helpful. Unfortunately some of the staff working the valet parking were smoking right at the entrance and we had to walk through the cloud to enter or exit the building. The bed was very firm. My room was not ready at the check-in time and there were several other customers that had the same problem. The windows and/or curtains need to be thicker to help keep out the revving motorcycles and trucks throughout the night. The homeless were kept away from the entrances so it was easier to walk around without being asked for anything. The towels and sheets were hair free and very clean.

I was very pleased with the room size, amenities and staff. The breakfast was 5 stars for a free breakfast. A very pleasant experience and I would definitely recommend it to anyone staying in the area to visit the stockyard and surrounding area.

The bar was jumping every night!

Terrible experience. We arrived around 3:20 a.m. after a delayed flight and found the front desk completely unattended. My wife and son fell asleep in the lobby while we waited. We weren’t checked in until after 4 a.m. when the staff member finally returned. Completely unacceptable.

Breakfast and Bar staff and food EXCELLANT ! At check out we were given a strangers receipt and my roommate was charged 2 times. It took days of calls to numerous people and #'s. Hours of telling the same story. over and over. Finally reached a lady who took care of things within a few minutes!

All interactions with staff were pleasant/ positive. The entrance/bar/coffee shop areas are small making it a bit tight, but we managed. Housekeeping did a good job.

Enjoyed our stay, we had a Queen suite, lots of room and mirrors.

Everything was perfect. I was allowed to pre-pay my loan checking the screen.. but I never allow the things down to clean my room during my day. I did not feel comfortable with people in my room. I put the do not disturb sign on the door. I went out for the day after the first night of staying there. We left things were out in the room and, had I known someone was coming in my room—things would’ve been put away. Some were traveling with expensive items that would not have been left in plain sight. The cleaning staff came and cleaned my room. It was obvious that they had moved things in the room in order to clean. I was very angry & disappointed that my request was ignored. My room was cleaned without my permission. I let the front desk know as well as one of the managers know of my dissatisfaction when I checked out three days later. Other than that everything was great. Joel & Ali were amazing, as was Eric in the bar. Breakfast omelets were delicious as always!

I was there for a conference and needless to say the hotel was extremely busy. Taking that into consideration the staff was very patient and nice, even when some of the guests were not.

We had a great four day stay the only thing that was missing is that there’s no pool

Thank you!

We arrived before check in time they kept our bags for us and we went to explore Ft. Worth. Joel was so nice and a great experience.

Everything

The staff was very professional and help. The one who stood out was Monique. When we entered the hotel she greeted us with a warm smile, very professional she also mentioned if we needed anything please don’t hesitate to call her

Stsff was lovely Breakfast room was where we ate , had dirty spongy carpeting We stayed for three nights and on the last evening at 6:00 pm cleaners arrived

Great spot to stay downtown. Great access for walking downtown. Room was pictured to be bigger than it actually was. If you have anxiety of small spaces recommend to call and check what room you will get

Status of this particular hotel you must let them know if you want to stay in a room where there is physical challenges if not, they’re going to put you in a corner room for people who have physical challenges that was not me so I wasn’t happy about that second when I checked out there was no follow up with regards to my stay questions and they put a charge on my account that I did not authorize for parking as I parked on the street

Highly Recommend that bottled water is in the room also that the snack area is filled with fresh snacks instead of old and melted snacks also the snacks at Happy Hour were not that great.

The room was so horrible that we decided to cancel our stay once we got in it!

The website said there was a pool. When we arrived we were told there was no pool and that location did not / had not ever had a pool. Which is false since there was black tape over the “pool / whirlpool” in the elevator. Had we know there was no pool we would not have stayed at this location. False advertising.

Great location, easy to get in and out of. The staff was wonderful and the made to order omelets for breakfast were a hit.

Room need to be more clea

Hilton should be embarrassed to have this hotel in their portfolio. The WiFi didn’t work and the staff did little to help address it, the AC was pushing out heat and then we realized that when you turn the setting to “heat” the air got colder, the bed was horribly uncomfortable, the TV was not only antiquated, but it was also glitchy and had no signal- it was completely useless unless you need an extra nightlight... Also, beware of the parking- it’s $62/night for valet and no self-parking option at the hotel. You can find street parking or other cheaper garages and then walk over, but not ideal. Never staying here again.

The biggest disappointment was the room. It was extremely dark, with only one window looking into an internal light well, so there was virtually no natural light at any time of day. The room also felt very dated. The lounge was old and worn, the carpet felt grubby underfoot, and the overall atmosphere was gloomy and tired. The staff were consistently friendly and helpful, although the interactions sometimes felt a little scripted rather than genuinely personal. That said, they were professional and I had no issues with the service itself. On the positive side, the breakfast was excellent, with a great selection and quality. The location was also convenient, making it easy to get around Fort Worth. Overall, while the breakfast, location and service were good, I wouldn't stay here again at this price point. The condition and atmosphere of the room simply didn't justify the cost.

Awesome!!

Awesome

Staff was kind and helpful.

great botel dor the business traveler!!

Breakfast was amazing, staff was amazing, property was very clean. All around we would recommend!

This hotel is showing its age and needs some tlc. The pool not being available was a shock because what hotel doesn’t have a working pool?! In summer?! Breakfast area needs some updating because it’s the same as it was 15 years ago. Water feature just chilling with no water. Location is great for restaurants and the train station. Staff was helpful and friendly at every encounter. Maybe invest in the property and we will come back. For now our next trip will be to another hotel with a working pool.

Front desk personnel was awesome. We got there early and Joel the guy up front got us checked in right away, he even gave us choices

Hotel staff was very friendly and helpful from the time we pulled up to the our departure. Located in a great spot in Downtown Fort Worth. We were able to walk everywhere we wanted to go and the drive to the Stockyards wasn't long at all.

The location was great walking distance from Sundance square but it really needs upgrading! We stayed on the 6th floor and as soon as you get off the elevator you felt claustrophobic with the narrow hallways and no windows what so ever. As we entered out room we felt like entering a dungeon! We thought there were no windows until we found a small window in the bedroom of the suite that had a view of an alley. The room was so small that if you turned a certain way the ac vent would hit you in the face which you couldn’t even breathe. The restroom had almost no counter space and no vent. USB connections did not work, flickering lights or not working at all and the furniture so old! Oh and the pillows tweet horrible! They tried to fluff them up by bunching them together and as soon as your head hit the pillow they deflated giving no support! Definitely not worth the money paid!

We love the reception and the complimentary drinks. Great location too!

Everything was Excellent. Sharonda at the front desk was amazing, made us feel right at home

Clean room, good room service, friendly staff, convenient location

Staff is very nice and helpful. Very good experience, the breakfast is also pretty good.

We had an amazing stay. The staff was always helpful and friendly. The hotel was clean and breakfast was great!

Upgraded my room after first night. Then charged me $250, because they found butts in trash. I cleaned out my purse and that is where butts came from. Hotel is a shameful.

The staff was most accommodating! Monique and Adelynn provided excellent customer service. The room are clean and the housekeeping staff did an amazing job cleaning the room. The omelet chefs were great and the dining room attendant kept everything clean and tidy.

Staff was friendly, check in was easy, and food was fresh. Other than Valet scratching the rear passenger side door, the trip was a success.

Everyone was very nice and helpful.

breakfast was awesome with great choices and omlet station. The staff were all really nice and responsive. We had some issues with elevators but that was fixed quickly. Our room was effected by a person above misusing the hot tub but they made everything right even when we decided to check out early. Would stay again and hopefully not have any mishaps.

I didn’t really know what to expect from this hotel before arrival but I can tell you I was blown away from the time I walked through the door! The staff were incredibly friendly and helpful. The hotel itself couldn’t be any more conveniently located for a good time. My room, even though I booked the cheapest one, was HUGE and was super clean with more than I could ever need! Their breakfast, omg, that breakfast! Made to order omelets, stuffed crepes, fresh fruit, potatoes and all the norms were out and STILL FULL 30 mins before they stopped serving. Only things that I could complain about, if I were nitpicking, is I wish breakfast hours were extended a little later (I wasn’t ready to get out of bed bc I was getting some of the best sleep I’ve had in a while) and no pool. The afternoon free drinks would have been sweet but there were so many people in the bar and I couldn’t get the bartenders attention so I didn’t get to partake. 10 out of 10 would completely recommend though! So worth the money.

Would not recommend this hotel …. Old and outdated! I will say the staff was pleasant…. The room just sucked!

Clean room, older the sofa had lots of stains on it so just didn’t use it. Bed was super comfortable and felt safe during the bad weather. Staff always friendly and checked in during stay. Also in a perfect spot walkable are near restaurants

Everything was good, the only issue was one of the door handles in my room was loosely connected to the door so when we opened it, it came off

Yes

Room was clean. We did have to request coffee restock for second morning.

I rated it one star to let other families with incontinent children/medical special needs to bring a tarp. They will charge you if you do not. This is a first for us, and yes, we do understand the charge. Please be aware. Ours was 250 because she had an accident on the cushion and I wasn't able to clean it completely.

Great location, and the staff was really friendly. The breakfast was a hit with my family. I loved the build your own options at the grill station (omelettes with every meat or vegetable you can think of, pancakes, avocado toast, etc.) and it was at no additional cost. It made traveling downtown with my boys much more affordable and convenient. I will stay again!

Breakfast was great. Nightly reception was ok. Bar couldn’t keep glasses stocked so drinks were different sizes or in plastic cups. Hotel was dated. One tiny window in room looking over alleyway making the room pretty dark during the day. Not one window in the hall of our floor. Room definitely in need of updates. Bedside nightstand broken, Door to the room looked like it had been kicked a few times. First Embassy I’ve stayed at that didn’t have a pool so kids were pretty disappointed but lobby Easter hunt made up for it a little. Valet price steep when cheaper options are nearby.

Everything was great! Only down part is Parking options is Valet $59 or meter …, if you can find one … for rate prices they should consider a parking garage or discounted rates for handicapped.

Friendly staff and helpful valets. Parking a little on the pricier end.

Staff was very friendly. The room was dated and wallpaper falling off the wall. The room needed serious attention.

N/A

The hotel was clean and staff was helpful and friendly. The complimentary snacks in the evening needs some work but it’s free, so won’t complain much there. The hotel needs updating badly, especially the bathrooms. Very outdated. And like most hotels…please get better pillows!! I beg you.

The bed was comfy enough to sleep but the price for the room was not expected for.

Room was clean but hotel is definitely needing an update. No smart TV (only broadcast/satellite which was iffy during the rainstorm), cracked upholstery on desk chair. I paid for a city view room and got a view of the parking garage next-door. When I called hotel management to inquire about this, they basically told me there was nothing they could do as none of their rooms offered a true city view.

Clean room, really great breakfast options

The staff tried the best but they were completely understaffed in all ares especially in the restaurant where they had the bartender serving all tables while trying to bartend. He was the only one working the restaurant/bar all 4 nights we stayed. The room was spacious but was dingy and not well cleaned. We checked in to our room and their was pee on the toilet seat, a rip in the arm of the couch and the ice bucket was falling apart. There is no smart tv or even the option of paying for a movie. This hotel need some love and attention - I feel bad for the staff. We will not stay here again.

Valet parking was very convenient Walking distant to many amenities Free drinks and snacks during happy hour were very good Free breakfast was very good

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Nice room, great breakfast, fantastic bar service

The front desk agent that helped us a check in was amazing! super happy we were there for our stay and engaging with the kids. I hate that I have forgotten her name but she was awesome!

Older building - maintained . Small hallways. Short ceilings. Just not a typical embassy suite

Clean room

They said online they had a pool and hot tub did not have a pool and hot tub. The breakfast was nasty not good. The rooms did not have enough towels had nasty hair on the floor in the in the bathrooms and the pullout couch had hair and pee stains on it. It was not a very clean hotel at all.

The room was small. We really needed an accessible room because my daughter uses a wheelchair. We made it work. It was in need of some serious updating. One of the beds was pushed almost directly up against the air conditioner window unit, so if someone sleeps there then the cold air blows directly on them. Parking was only available if you paid the valet fee, otherwise you could use a parking garage down and across the street. Breakfast was good. However, the only way yo access it was on the wheelchair lift which didn’t work well. We had to hold the door closed so the switch would work-doesn’t seem very safe. Overall, not worth the money that was spent.

Starting with the front desk Joel was on shift and was welcoming friendly and made checking in and out as easy as it gets extremely great customer service a ball out of the park homerun for Joel. Prefacing this next well deserved praise with this it was during an ice storm and a competition to boot so the hotel was needless to say swamped. So I went down to the first floor bar and dining area and to see the bar staff and kitchen staff performing double duty, probably a staff shortage due to the inclement weather, but to my amazement Chef Jeff and his staff was calm cool & collected despite the chaos bringing out order after order to which I might add looked and tasted top notch shall i say chefs kiss major kudos to Chef Jeff & his staff and addition to Bar Staff Eric who was poised under pressure taking bar orders and dining orders like a pro true exceptional service. Not to forget later on with Bartender Kim who was friendly and kind despite the late long night and the onslaught of non stop chaos also was very knowledgeable of the drinks, made excellent suggestions, and provided great service with a smile. The room was great spacious and felt like home also had a small kitchen area which might sound silly but i was so happy that it had a fridge microwave and coffee maker my previous day at another hotel did not and made life miserable. Just amazing will always come back!!

The staff was courteous and very helpful at check in. Our room was nice however the bed was quite hard and the walls seemed paper thin. We could hear when someone flushed the toilet above our room as well as next door. I also felt that since we were made to valet our vehicle, that parking fees would be included. I would have happily tipped the valet for their service but since the parking garage was part of the hotel I feel it should’ve been included.

Great hotel in the middle of downtown near some great restaurants. The hotel only has valet parking $69 a night. Ask the hotel what are some other options.

Staff was all very friendly, very professional. Room was clean. Breakfast was better than most buffets thst are included with yourcstay.

Our room was excellent and the staff was extremely helpful.

Staff was very helpful and nice.

Good location. My room don’t have a good view but the hotel location was good.

Everything was wonderful!

Enjoyed my stay