DoubleTree by Hilton Fort Worth Fossil Creek

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Check in was at 3:00pm, room was not ready until 4:05....after being on the road for 4 hours it didn't feel good to have to sit in the lobby and wait for the room to get ready. Then made it to room and the television does turn on. The remote doesn't have batteries. Called the front and she states Batteries are at the front desk but I'd have to come get them because she's by herself. No other staff in the building I assume???? poor service. I will not stay at a DT again....sometimes it's the little things that matter.

I would not recommend this hotel looks can be deceiving the room that we were in was not the room that was booked before booking the room. I called the front desk asking if they have any bathtub rooms that makes it easier for my mom. They said yes upon arrival and entering our assigned room in the corner near the window on the ceiling is a major Waterloo that has happened recently and the wall is splitting everything at this hotel is about nickel and dime you It says free breakfast, but it’s not but the front desk guy that I spoke to in the daytime. His name was Darryl. He had common sense and respect this hotel used to be owned by Holiday Inn which Hilton bought the location out and just did cosmetic makeovers it’s still old and outdated inside not worth the money. It’s a rip off for what they charge And. I want my money back even though I purchased travel plan protection, and the front desk lady said that that’s not possible so respectfully avoid this Hotel at all cost literally.

Very good

Rooms smelled of sewer

The staff at the reception was very pleasant and polite! We had an issue and it got fixed right away. Well, the property seems to be well under-managed. We have been moved to a different same category room due to problems in the first one (a/c not working properly, problems with lighting, etc.). And appears same category doesn’t mean same furniture, even doors were missing to the room with sofa bed. And in the second room telephone not working. We were also unlucky with laundry room - out of order for the length of our stay. No ventilation - so you don’t get any fresh air even in bathroom. Smelly a/c. So quite a bit of things should be taken care of there…

Very clean, affordable and friendly staff.!

Loved the room, and the front desk was extremely helpful and kind. Room was clean, with a beautiful view, we got to see the horses in the morning from our room. I enjoyed the gym and its' cleanliness. Unfortunately breakfast wasn't included, I wish it was for the price we paid. Price seemed a bit high for the area and for what was offered.

Exceptional

Really nice room and hotel. Friendly staff Restaurant with nice dinner Excellent breakfast you choose off menu not buffet Nothing

Room wasn’t very clean, shower had mold in corners and pool was out of order.

Exceptional

Exceptional

We had a nice stay.

The property was neat, clean, quiet, simple and serene. The location wasn’t super close to downtown but close enough to the city to not feel like it was in the middle of nowhere. The pool was an interesting shape so it made swimming with other families inside a little challenging but not impossible.

The property was neat, clean, quiet, simple and serene. The location wasn’t super close to downtown but close enough to the city to not feel like it was in the middle of nowhere. The pool was an interesting shape so it made swimming with other families inside a little challenging but not impossible.

The size of room and location We had to ask for the room to be cleaned, it wasn't automatic. This had to be done daily. The bathroom and toilet doors were sticking, the aircon in the small room was not working 100%, it was on full fan but not on low fan so it was noisy. The towel rail was coming off the wall, the sink was a bit blocked and the light next to the one bed was not working. We gave feedback on this all and maintenance were apparently arranged but nothing was fixed during our 5 days of stay. To be fair they offered us another room but we were settled and didn't want to move. We would stay there again, these were minor inconveniences but it would have been good to have better maintenance.

The size of room and location We had to ask for the room to be cleaned, it wasn't automatic. This had to be done daily. The bathroom and toilet doors were sticking, the aircon in the small room was not working 100%, it was on full fan but not on low fan so it was noisy. The towel rail was coming off the wall, the sink was a bit blocked and the light next to the one bed was not working. We gave feedback on this all and maintenance were apparently arranged but nothing was fixed during our 5 days of stay. To be fair they offered us another room but we were settled and didn't want to move. We would stay there again, these were minor inconveniences but it would have been good to have better maintenance.

It was very clean and staff was very helpful.

Superb

Exceptional

Exceptional

If you choose to stay here, these are the things that I encountered in my two nights stay as a disabled woman with a service animal. Be prepared to pay $250 as a deposit for your service animal. Because as I was told, the Hilton is not animal friendly . Be prepared to show proof that your animal is in fact a service animal . Be Prepared to have a small breakdown ! Be prepared if you need to use the elevator, your mobility device may not fit while others are inside, so your wait time may be longer .I was told only one typically works at a time . If the older woman at the front desk and the older gentleman that comes out from the corner of the office, be prepared to be told that you should be grateful and that they are giving you a courtesy to allow allowing you to stay because you have a dog. I was told none of my requests were input into the system after all of this and all this I was placed in a room that would be for visually impaired due to the fact that I was unprepared of the bright floodlight that would invade my room for the next 48 hours. I was unprepared at the floodlight to invade my room at 1:30 in the morning. I was unprepared to be treated with such disrespect. I WAS UNPREPARED AS A DISABLED PERSON TO ENCOUNTER SUCH UGLINESS FROM PEOPLE !!

Exceptional

Good

This hotel does not have breakfast buffet as listed” they have a breakfast dinner you have to pay for” and the shower drain was not draining and the pool was gross.

Very good

One of the cleanest hotels and the staff was very helpful and the area is relaxed and not hectic. I already plan on staying here again.

Everything was great

Feces on the bathroom wall above the toilet paper.

It was clean, friendly staff and safe area The small room ac was not working properly

It was clean, friendly staff and safe area The small room ac was not working properly

Amazing

The location was nice. The bar was great and the coffee was great. Catalina at the bar was really nice. She made us feel at home. Great conversation with her. The hotel was pretty and clean. With there was a safe in the room. Other than that it was great.

Clean room!!

Toilets did not work properly and I know it wasn’t just our room because we talked to 3 separate rooms who we did not know before this that had the same issues.

N/a

Clean room and good bedding and mattress👍

The hotel was very clean and always staffed well. Check in and out was a breeze. They kept our luggage for us all day until our flight. Good location to take a lyft to the Stockyard district.

The room was okay, just did not seem to be sparkling clean. Also some of the lighting was not working. We stayed two nights and the room was never cleaned while we were there, we had to go to desk and ask for towels.

Everything was good.

Good

Tv didn’t work. I called front desk they sent a guy up it was a mess. He fixed it and worked for 20 min. Called back the sent someone next day same thing. Then the next day they offered to move my room , but I was exhausted and didn’t want to pack up and move . Overall I stag at hilton property all the time this I will never stay again

Great restaurant!

Everything was great!

Good job!

One of the best hotel experiences. The staff was very friendly and helpful. The room was clean and large, beds comfy and would definitely recommend to others.

The only complaint we had, was our room took a while to cool down when the temperature was adjusted.

Very clean and very friendly staff. Breakfast was delicious!!

Toiletdid not work properly, ft desk lady ask me to turn it in at the end of our stay. Coffee pot did not work and the dept did not work

Nice hotel. Easy access to property location. Clean rooms and lobby. Would rebook again.

Recommend cutting the hot tub off from the pool, didn’t like how hot the pool was

Super clean, great staff, warm cookie!

Clean

The staff were great and the room was comfy. Would stay again :)

Hotel staff was very friendly and greeted you promptly. The rooms were very clean and spacious. We enjoyed our stay at this hotel.

Great hotel. Sketchy area but convenient. Friendly staff. One of the elevators was broken.

The room was not ready by check in time, 3:00. However they were sold out the night before, so I am sure it was probably a lot to do in little time. Also, the room was not very clean. Both sets of sheets had stains and the carpet had not been vacuumed. We found old fries and hair rubber bands lying on the floor. The location was fair. If you are going to the Stockyards, I would definitely recommend staying at the Stockyards.

we paid for a junior suite through expedia but did not get that room at the hotel

Friendly and accommodating staff. Made my birthday weekend amazing. Clean and beautiful hotel. Car was safe.

Room was clean but when

Staff was welcoming, the room was nice and spacious.

Great location, clean room, comfortable beds and great staff. Will stay again

Had a great stay!

The toilet paper roll holder was broken, the sink drain was popped out (and I had to fix it), the hangers were set to the side of the dresser with nowhere to hang them or our clothes (no closet rack), and I attempted to contact the management with no reply. Better than a three, not quite a four. My fiancé and I agree, 7.5 out of 10.

Front desk.

Really good hotel

I only booked here for the pool and there is no pool open I even told the lady at the counter that is why I booked here she didn’t even tell me it was closed she just let me pay and then when I said oh no it’s closed ?! She said yup … I’m so upset I want my money back ! I should have never left the Omni!!!

Room was clean. Nice comfy beds.

Front desk clerk was very kind and helpful

Great

👍

We showed up, with two exhausted babies, thirty minutes after check-in time (3:30). We walked into the lobby and it was jammed packed full of people waiting for their rooms. Went up to the front desk and was told it would be 20 minutes until my room would be ready. So we waited but I just think this shouldn’t be happening

Clean room and staff attentiveness

Room was clean and staff was nice

Great stay for a girl's weekend. Remote but really close to the things we wanted to see- super easy access to the Stockyards!

Good clean stay. It wasn’t what I exspe

The hot tub in the pool was amazing

Got to town early and they were super willing to accommodate an early check in (I figured they would say no but it didn’t hurt to ask!) clean spacious room that’s been recently remodeled.

Super clean room, comfortable bed, easy check in. Would stay again!

Very pretty rooms and very clean.

Great

Clean,comfortable room, friendly staff.Parking was easy.

Stay was perfect, no complaints.

Staff was helpful and friendly with easy access to the highway.

Staff was great and it was a comfy stay

great stay with great staff

We had an issue with

Less than expected from the “Double Tree” brand, especially charging that brand pricing. Not bad, just average.

Close to the Stockyards. Used Uber to get to Stockyards and it was cheaper than parking there. Hotel was perfect location for our trip.

Perfect room and slightly upscale accommodations. Hotel has a restaurant and does not usually offer complimentary breakfast. Location has great access to highway, but not much beyond walking distance other than a MacDonalds and a Cracker Barrel.

Not very room. Friendly staff

good, safe option for good price

Place was excelent and staff very friendly. Roo. Was top notch. I even stayed an extra night because the beds were so nice and soft.

This is a very pretty hotel and the rooms are nice, but both times we have stayed here, something has been broken in our room where we have had to move rooms. The fridge this last time was iced over and not working, we moved rooms and then the phone was not working to call down for service.

First night was horrible and front door was broken to our roon street lights in our room all night. No bath tub which i requested. Jacuzzi broken no jets. Moved rooms television and phone not working.

Excellence

The front desk staff was very nice but unfortunately a maintenance person opened my door without announcing him self . The bedroom door had a crack between the entrance and the room itself. I had to put a chair and a towel to feel safer, since you were able to see the hallway from the room. The bed and pillows were unfortunately, terrible.

Easy access to highway and eateries

Everything was great.

Rooms were nice. Not a good view. Beds were comfortable. Shower had low pressure.

Good experience. Will be back.

Enjoyed our stay

My only issue is they didn't give me the correct room also the room they did give me was on the 2nd floor with the outside lights pointed right at the dang window. Wasnt dark in the room at night at all . Disappointing

Nothing

Wonderful, comfortable, quiet, did have to pay for breakfast:(, but overall very nice!

Na

Awesome! Clean and comfortable. Cracker Barrel was walking distance!

We had a great stay!

Very put together and clean!

The staff was fantastic. The rooms and property was very clean. Would highly recommend and stay again.

The hotel was very nice and comfortable! The staff were all very friendly and helpful.

Bartender Electra aka Red was wonderful!

Will stay here again so clean and beautiful

Excellent and clean!

Liked that it had a gated parking.

Restroom in the room did not have a fan. Refrigerator in room did not close, did not cool well. Toilet did not flush well. The kids liked the pool and spa. Coffee not convenient to get as to go in the dining room. Bar closes early on the weekend. It was so so and overpriced due the Valentines holiday.

Nice

Hotel was very nice and clean, we would stay again.

The hotel was nice and beds were comfortable. The only issue I have was the water pressure on the shower wasn't great. The lighting and cleanliness was great.