Courtyard by Marriott Fort Worth West at Cityview

Staff was great- room was very nice, but you could hear upstairs folks walking around. Breakfast choices were waffle or omelet only

My refrigerator froze all my stuff

a

Very unsatisfying, would not recommend at all Bed was very hard not much rest ..

Very unsatisfying, would not recommend at all Bed was very hard not much rest ..

Exceptional

Good hotel

Breakfast was excelent, romo was clean and espacious. Thanks staff was very friendly and Kind. The only thing that I expect more was from the bar, it should have live sports and close more late.

Everything was as listed. Very quiet and clean. Enjoyed staying here

Exceptional

Great stay! Will see definitely come again.

Exceptional

What did you like about breakfast? I liked that breakfast was made fresh, and I liked that they have a Starbucks coffee shop. The location was right off the freeway accessible to many shopping and restaurants. I don't have any complaints during my stay.

Very clean and staff was very friendly and helpful

Exceptional

Cash is the ladies name at the front desk. Very professional, nice and accommodating. A real PM. Excellent service!!!

The breakfast options of waffle or omelet wasn't to my taste so I bought a yogurt.

Great stay!

Everything was wonderful clean and breakfast was absolutely amazing.

Best service ever and extremely clean!!! It was fantastic!

Microwaves should be in every room.

I truly enjoyed my short stay here. Easy access to major highways and within few minutes drive to major bars, restaurants and shopping centers. Also, the few staff members I interacted with were super nice. Highly recommend!!

Great location, friendly employees ,...

Great location, friendly employees , clean rooms entire place smelled amazing ! Overall a very good stay !

Friendly staff.................

Spacious room. Good breakfast. Good location. Hot tub, pool, fire pit, fountain and pond area, lounge area, putting golf. Close to a great golf course. Great price!

Exceptional

The property is getting old needs repairing there's a old smells !

Enjoyed our mini staycation!!!!

Good hotel my only downside was the ac wasn't very cold and the bathroom could be updated other than that it was peaceful nice hotel

Overall was excellent

The room was clean, even the carpets! which is always a good thing. The air conditioning, although it was noisy, it was not impossible to sleep as sometime happen in hotels. There was just ONE bottle of water! and very small! come on Marriott, you can do better than that. Booking people, I hope you will convey this message to the hotel management and above. The staff in general were not friendly AT ALL!. When I arrived on 6-28 around 5-6pm. The lady at front desk was normal but not friendly. No smile. No nice explanations. Next morning, the breakfast staff, same story, they didn't explain nothing either. They were not friendly. But the worst was the lady at front desk while I was leaving. That was on 6-29. She was not smiling at all, on the contrary, her expression was like "don't talk to me". I just asked why I was charged more and not the official rate. And she was very rude and aggressive to explain. Why such an important brand as Marriott is not taking care of these important details? There was just ONE SMALL bottle of water! come on Marriott! you can do better than that. Specially if you are charging 200$ per night! Booking people, I hope you will convey this message to the hotel management and above.

The room was clean, even the carpets! which is always a good thing. The air conditioning, although it was noisy, it was not impossible to sleep as sometime happen in hotels. There was just ONE bottle of water! and very small! come on Marriott, you can do better than that. Booking people, I hope you will convey this message to the hotel management and above. The staff in general were not friendly AT ALL!. When I arrived on 6-28 around 5-6pm. The lady at front desk was normal but not friendly. No smile. No nice explanations. Next morning, the breakfast staff, same story, they didn't explain nothing either. They were not friendly. But the worst was the lady at front desk while I was leaving. That was on 6-29. She was not smiling at all, on the contrary, her expression was like "don't talk to me". I just asked why I was charged more and not the official rate. And she was very rude and aggressive to explain. Why such an important brand as Marriott is not taking care of these important details? There was just ONE SMALL bottle of water! come on Marriott! you can do better than that. Specially if you are charging 200$ per night! Booking people, I hope you will convey this message to the hotel management and above.

The room was pleasant and the breakfast was good. Over all it was a good experience, and close to alot of the stores and merchandise we were looking for during our weekend visit. Thank ya'll for the great experience.

Exceptional

Exceptional

Clean, comfortable beds and pillows. Shower was perfect. Parking was safe! Na

Clean, comfortable beds and pillows. Shower was perfect. Parking was safe! Na

Nice

The room was good size and clean Nice bathroom Unfortunately I came in past 8 and didnt receive the room I reserved and paid for and I called 2 days prior for confirmation.

The room was good size and clean Nice bathroom Unfortunately I came in past 8 and didnt receive the room I reserved and paid for and I called 2 days prior for confirmation.

The room, hotel was clean and comfortable. My only issue is that the internet would stop working about every 20 min and come back on.

Very good

Great stay.

Clean room, friendly & helpful staff! Great omelette bar.

It was great except there was no microwave in our room.

It was a nice short business trip. Spacious room, clean, comfortable. Breakfast situation was confusing but very good coffee.

Very clean and updated hotel. The complimentary omelets were a nice surprise. Walking distance to multiple restaurants

Clean room

It was a very clean comfortable and super quiet hotel. There was a lower floor with lots of noise and people complaining but thankfully my floor was quiet. I was facing the highway and the highway noise was not bad. There was many sitting areas that had such a nice vibe going. Had not one complaint about the hotel. A Tex Mex restaurant was just walking distance, that made things so convenient.

All around a great place for peace

Pleasant stay

Suggest more attentive and cordial breakfast area staff. In need of new mattresses (worn out).

It was clean and staff was very friendly. Definitely would stay there again

The property is well maintained and clean. The staff were professional, friendly and helpful. The restaurant food was fresh, hot and delicious.

yes

Very nice place but no free tea at breakfast? Come on! Free coffee but not all of us are coffee drinkers. They only had Earl Gray tea in the room. You need ordinary black tea for tea drinkers.

The hot tub had a 4 inch line of scum. The AC would not cool off the room. No microwave in the room.

Clean

They put us in a room across from the customer laundry. The door slammed to that room at least 200 times from 4:30 pm and up to around midnight. The walls are so thin whoever was above us stomped around into the wee hours of the morning. We thought it was construction going on outside. If we stay here again it wont be in that room!!!!

This hotel was top notch! Very clean. Courtyard had firepit every morning and night. Comfy beds!

Breakfast was not good. Parking was convenient.

Everything was perfect!!

We booked 2 nights. We then tried to alter that reservation but the hotel said we couldn't bc it was booked through a third party. When we checked in, we confirmed with the concierge/clerk that it was a 2 night stay. So we continued on as planned. However, in the middle of the conference we were leading, the hotel contacted us and told us we needed to vacate the room as we had only booked it for one night. When I explained the situation, the Marriot employee wasn't making sense. She said "sorry- we are sold out so you either need to come get your stuff or pay us to stay an additional night." I didn't understand how we could pay for an additional night if they were sold out. When I called her on the fact that this was a problem of their own doing, she insisted I come get my stuff. So my wife left our conference and returned/ gathered our stuff in order not to make a fuss. But we paid for 2 nights and only received 1. This was just narrow-minded leadership and poor customer service.

The housekeeping staff very nice!

Overall nice hotel . The staff was good , hotel upkeep is good , room good except the refrigerator didn’t work . I really want things to work properly before I arrive!

Every thing was great. Thank you

The grounds were attractive and rooms were spacious and clean

Trip was awesome

Clean hotel, easy check-in and check-out and quiet. They did offer omelets and a nice breakfast but we had to check-out beforehand.

Very clean but the bathroom sink kept getting clogged.

Breakfast menu was fresh though cook tended to overcook the omlets, unless asked to do so beforehand. Menu was non-existent only 2 options... coffee option and selection terrible. Coffee was either too weak or old. Forced to order Starbucks to get a fresher cup. Back to Hilton for us

Nice, clean room… no problems

Clean, friendly staff very responsive, nice breakfast and good location.

All good.

Room spotless

None

It’s always great staying here, room was great staff is always friendly and everything is around the property.

Good

Love all the amenities

This is truly one of nicest outdoor courtyards I have ever seen.

Didn't stay

No microwave or c charger deck in the room

I enjoyed my staff…. I came in town to go to the Brandy and Monica concert. My check in was good and the lady that check me in treated me with kindness and help out with all the questions I had about the surrounding area.

The front desk staff and size of the rooms were nice

Everything was fabulous’mm

Nice hotel

Clean, comfortable rooms and good location. Great experience, thanks!

5 star

Everything was great!!!!!!!!

Very nice hotel

Nice stay

Place is nice but the staff are not very welcoming. There’s an over all feeling that the guest are an inconvenience. Especially the person making the omelets. She behaved like she was not happy dealing with guests. This was my third visit and the culture felt even more unfriendly. They don’t understand that the person walking in the front is basically writing their paycheck. People don’t need to put up with any ugly behavior when there are a lot of other nearby choices.

The areas inside the hotel were not picked up. Lots of trash, empty bottles and cups in the hallway on the floors and seating areas around the lobby. Dinner was not good and the kitchen was out of a lot of the options. The staff were super nice and helpful and the courtyard outside was super nice.

Yes

The room was spacious and comfortable and the made to order omelette was delicious! However, the TV volume was preset to a low volume and was not adjustable. The bed was ultra firm and a bit uncomfortable. Otherwise a nice weekend stay.

We did enjoy our room which was a nice size, cozy, and very comfortable bed. However, our first impression was at check-in where we arrived after check in time, but we were informed we couldn’t be checked in due to system issues that had been going on for a day according to the hotel staff. The lady we spoke with was very friendly and was multitasking and doing her best to accommodate. We were told it would be about 45 minutes so we left to go eat. Which was frustrating because I wanted to get ready and change for dinner. Instead we ate dinner in our travel clothes. We were credited $20 which is nice, but we were very inconvenienced and our date weekend started off that way. We made the best of it tho. The next morning we chose to eat breakfast at the hotel which was a negative experience overall. The tabletops were not being kept up with cleaning for new patrons. We had to clean our own but there was syrup all over so we had to make do with a table that had fingerprints all over it. The trash was overflowing and the restaurant staff did not seem to be attentive to hotel guests.

Breakfast was only a choice between 1 waffle or an omelet. No juices, yogurts, fruit or cereals provided. Had to pay more for those. 2nd floor hallway smells a bit damp or moldy. Room was cleaned well. Booked for 5 adults but only fits 4.

It smelled really strongly of cleaning solution. We asked to change rooms and they moved us but it smelled really strong in the other room as well.

Nice property.

The room was very nice, it was quiet and parking was easy.

Enjoy are stay very nice will stay there again

I’ve stayed here 3 times in neither time have I received my refund back. I didn’t order anything for them to keep my refund neither time

The staff was very friendly and amazing. Room was really nice and clean

Awesome

Breakfast was less than desirable. Week hotel wouldn’t recommend at all.

Nails and debris on the front entry sidewalk from some construction on the front entry canopy! Woke to find that the shower was broken. Had to switch rooms just for a shower. No assistance moving my already unpacked belongings. This made me late to the funeral I flew in to attend. I checked out early. It was pretty musty and gross there.

Very nice room? Very clean, nice service, great breakfast!!

Excellent facility and staff , extremely clean both visually and by smell - around facility was very kept and felt safe .

Overall good experience. The A/C unit air was dank and musty smelling. Also exacerbated my allergies.

Upon arrival I did not know the hotel was being renovated and pool being closed which was upsetting because the kids were looking forward to this. After speaking with the Manager Alfredo he listened to my complaints on my stay and made everything right.

Under construction and a mess.

The hotel is nice. They didn’t tell us that there was construction happening when we booked, but it was really only in the lobby, so it wasn’t that big of a deal.

I demands a refund for my stay It was a mess My check in was supposed to be at 3 I arrived at 4:30 and the room was not ready Terrible experience

The property was very convenient for us , very clean can’t say quiet due to the fact the were remodeling above us and we couldn’t sleep late. Over all an excellent stay.

Took me an hour to check in air conditioner did not work in room. Someone went through the bed of my truck look through toolboxes and cooler. Nothing missing as far as I can tell.

Wonderful. One of the best motels we’ve stayed in. Pool was THE BEST!

Hotel has complimentary omelets and waffles for breakfast, which was a nice surprise. Other menu items are available for purchase. Hotel is clean, reasonable kept up, and convenient to the hospital where my daughter was staying. Staff was fine, though not chatty. I would stay there again.

Breakfast is limited to a waffle and or an omelet. If you want anything else, you have to purchase it through Starbucks.

Was great experience