Comfort Suites Benbrook - Fort Worth Southwest

Hot Top no working coffee machine not clean

Everything was great. We had problems with our key card when trying to get into the room every time. It wasn't a big deal though.

Property was very clean, staff was amazing. I liked everything about this property

Good

No maid service unless requested. Stale cereal, dirty tub, water was not hot enough. Room was dim- not much lighting and bathroom needed lightbulb. Bed was comfortable and location was great.

The eggs were very wet looking. I didn't eat them, but my kids did and they did not like them very much. The AC in my room was not working. It was very warm, compared to the hallway and my in-laws room. Our room also had a damp smell to it.

The eggs were very wet looking. I didn't eat them, but my kids did and they did not like them very much. The AC in my room was not working. It was very warm, compared to the hallway and my in-laws room. Our room also had a damp smell to it.

Friendly staff.

Get into my room quickly! Slept super well.

The staff were exceptionally kind and courteous - every one of them. The breakfast was good too. The location was good for the event I was attending. I would have liked more food options than Cracker Barrel and a gas station, but that's not the fault of your hotel.

The staff were exceptionally kind and courteous - every one of them. The breakfast was good too. The location was good for the event I was attending. I would have liked more food options than Cracker Barrel and a gas station, but that's not the fault of your hotel.

Rooms were quiet and had the essential amenities. Only bad thing was the obvious signs of wear and tear, but that meant the room rates were a lot more reasonable so the trade off is up to you

We booked this property sight unseen based on star ratings. Disappointed when we arrived. The property for the most part was somewhat maintained. A smell of bleach or cleaning solution was present in lobby. However, the floors were dingy and food was on floor. There was a young man walking around in a scream mask, and our key cards didn’t work to the room. Guests in other rooms could be heard from hall and in room. We decided not to stay.

Creepy place- key card did not work. So manager wanted to go upstairs with new card instead of just giving me a new key. The guest who checked in right ahead of me returned to front desk with same problem. Place is not maintained well.

Staff was friendly & helpful. Breakfast was good. I was very pleased with the pool & hit tub

Staff was friendly & helpful. Breakfast was good. I was very pleased with the pool & hit tub

Comfort Light fixture broke in bathroom #309

Light fixture broke in bathroom #309

Very good

Superb

Bad

Everyone was very friendly and helpful 🙂

nice and clean

Everything was dirty. Especially the beds and sofa. The toilet wasn't even bolted to the ground.

Everything was dirty. Especially the...

Very good

The bed was comfortable. The bathroom was not clean! There was long black hairs on the floor and in the tub/shower. I was there for four nights, they did not even empty the trash from my room once or pick up all of the dirty towels, nothing.

The bed was comfortable. The bathroom was not clean! There was long black hairs on the floor and in the tub/shower. I was there for four nights, they did not even empty the trash from my room once or pick up all of the dirty towels, nothing.

The air conditioner/heater in our room didn't have the dials. So the room was too cold, and there was no way to fix it. The pool area could have been maintained better. There were no towels in the pool area, and the area around the pool looked dirty.

We had a great stay! The hotel was very clean, felt safe and comfortable, and the staff was extremely friendly and welcoming. Everyone we interacted with was helpful and genuinely kind, which made our stay even better. It’s always nice to stay somewhere you can relax and feel comfortable, especially when traveling with family. We would absolutely stay here again and highly recommend it!

I have never had a budget friendly hotel service members nicer or more helpful. I will be staying here again.

all good

Everything was perfect I will defiantly put this on my list to stay again.

Good and nice morning

The staff was friendly and helpful.

Room was clean, Night staff was.very helpful during check in. Being as close to I 20 I was expecting traffic noise but only heard one tractor trailer putting the hammer down at about 2am. Cracker Barrel is right next door which made dinner easy.

The manager and staff all go above and beyond to make your stay enjoyable and to ensure you have what you need. This hotel is not "in the middle of the action" but it's it's close and convenient to shopping and restaurants and the downtown area. It's a quiet location with easy connections to the west side of Fort Worth.

Everything was good except for key card door opening system. Very frustrating when you sometimes have to try many times before it finally works

It was just ok. I had to look for staff to check in, it took awhile.

Would I stay again? Only if the hotel got a complete remodel.

The place was cleanish. The property is aged. It was an alright

Very nice staff helped us with the hot tub and also help maintain other amenities will come again so I appreciate this location alot

The room was very smelly, there was hair and dirt like it hadn't been cleaned properly, as well as half of a cockroach in the hot tub water. They also charged my card (what I thought was an incidentals charge) for a night's stay (cheaper on site than on Expedia by the way) after I already paid through Expedia. Trying to contact them over this has been a nightmare. They wont call me, nor would they talk to Expedia. It is very frustrating.

Rooms where disgusting and smelled like fish and breakfast was gross

Unfortunately, the cleanliness of the room and hotel left a lot to be desired. The hot tub was not working properly, and the pool appeared to need cleaning. Inside our room, the carpet was heavily stained and looked dirty. The couch was also stained, and there were crumbs left on the floor when we arrived. The bathtub had a grimy feeling when you stepped into it, and even the curtains were stained. While the price was great, I’m not sure the savings were worth how unclean and uncomfortable the stay felt overall. With better attention to cleanliness and maintenance, this property could be much more enjoyable.

Staff was very friendly and helpful. Room was nice and clean. We would definitely stay again.

The owners were very nice and helpful. Hot tub needed to be hotter

Breakfast was great, staff very helpful.

The staff is very kind and always willing to please the customers.

Dirty moisture I almost fell in the bathroom the floor always wet

The breakfast was excellent. Room was clean and spacious.

Clean rooms, decent location. Friendly staff. A few items in room were broken but nothing to affect the stay.

Everything was awesome .

We checked into our room and there was no one at the front desk to help us. We had to call three times to the hotel. When we got to our room it was filthy. There was hair in the bathroom and the comforter was stained and there was trash and dust on the floors. I do not recommend staying here. It is nothing like pictured!

The room was very spacious. Clean and quiet.

Breakfast was good. The pool was not so great

Room was clean and bed was comfortable. Linens were nice and spot free. Staff was welcoming and usually said goodbye to us when heading out. The only issue was the wireless internet, it would not work for the smart TV.

Microwave carousel had uncleaned spill from previous guest. Bathroom floor had debris under vanity and in corners. Eileen in breakfast room was very attentive and efficient. Great breakfast. Coffee was great. Staff was responsive to our requests.

Hotel was conveniently located and easy to get to the places we were visiting. Breakfast was good. Room and areas of hotel were always clean. The only thing I had issue with were the height of the beds. Very tall and with me being 5'3" I had a hard time getting on the bed.I had to use the foot stool from the sofa to get up on the bed.

there was big and green. The staff was nice. I would stay here again.

There were a few issues upon arrival, minor issue with checking in. The room and property looked poorly maintained but was clean.

We had a great stay other than the beds, they were really high of the floor, they need to make them more senior friendly!!!! But otherwise a great stay°°

Great stay the staff nice and room is clean

Despite looking clean, the bathroom smelled very strongly of pee. The hair dryer did not work. Roaches/water bugs were found in the bathroom.

The first room smelled like urine so bad that I wouldn't even let my tiny dog walk on the carpet. I threw away the shoes that I used to walk around in that room. It was very rundown, had destruction, stains all over the carpet, filthy everywhere, heat did not work, what looked like blood stains on the wall. Toothpaste splatter all over the bathroom sink and mirror. The linens were cheap and tacky and had hair on them. Was moved to a second room where I was continually locked out because the key cards never worked, there was no shampoo in the bathroom, the drains were all clogged, the TV didn't work, and again the heating and air conditioning didn't work properly. There wasn't enough toilet paper so I tried to stop a cleaning lady walking by my room and she completely ignored me until I yelled asking for toilet paper which she said she didn't have. Could not adjust the speed up or down on the old treadmill and only had one speed to choose. The manager said he was going to give me a discount but he never did. The entire place was run down and very dirty, very poorly managed, need to fire the entire cleaning staff. Comfort Inn should be ashamed for allowing this. Worst hotel I've ever stayed at in my entire life. I was afraid to give a bad review because clearly the owners and the staff are shady and they have my personal information like my driver's license and credit card.

Clean room, easy check in, breakfast was decent.

The hotel staff was friendly, however when I checked into my room the cleaning wasn't not efficient. The bed pillow smelted like the covers have not been changed and the the pull out sofa mattress was stained. My kids really enjoyed the indoor as their entertainment and the breakfast was fairly decent. I stayed on the second floor and could hear every bump and noise that was made.

The only problem I had was with the key card and having to keep getting it reprogrammed.

Room was dirty. Tub was slippery because it hadn’t been cleaned properly. Carpet was not vacuumed well and it was stained. Pool/hot tub area was dirty.

Clean rooms and helpful staff!

The staff was amazing

Clean facility. Great safe location. Easy access. Plenty of parking for large vehicles and trucks. Have stayed here multiple times…staff is courteous and attentive ….I highly recommend

Great place to stay!!!

Room keys have to be reissued every single day. I asked why cards were deactivated daily and I didn’t get a clear answer. Additionally, the hot tub isn’t readily available. Guests have to tell the front desk to turn it on to be able to use it. It gets warm after about 45 minutes. I think this is to save on the expense on keeping it heated. But we stayed over the MLL holiday weekend and several guests came in the pool area to check on the hot tub when we were in it. It seems like it was a popular amenity had it been available the whole weekend. We luckily got a lot of time in it because we didn’t mind asking them to turn it on over and over.

The room was clean, breakfast, and personnel was very nice.

Best Hotel in Fort Worth! Staff is extremely friendly and kind and it’s always quiet!

Room bed skirting where Nasty …. stains on the bedding and pillow slips… The fitness center door would not open..so was not able to use it.. but, breakfast was good..indoor pool and hot tub was good

Great place

Was able to walk across the road to Cracker Barrel for dinner without moving the car.

Bad

Comfortable bed and a quiet room

👍

Clean

Staff was very nice. Room was nice and clean.

Good

Very quick friendly check in. Very clean and comfortable room too.

All the above

All the staff was friendly and helpful.

Good

We stay in hotels all the time. This property was one of the best we have stayed in. The staff went above and beyond to meet our expectations. The breakfast was really good and fresh every morning. We would definitely stay there again. Thank you for a great stay for the week!!

Super clean, friendly staff. And they have a not bad breakfast spread. My only complaint was I just stayed 1 night lol

The room lock was broken and the front desk said maintenance would fix it which never happened. The walls are paper thin and had to call the front desk at 10pm and again at 1am which didn’t help at all. They didn’t do anything about a bunch of teenage kids basically having a full WWE match on the entire 4th floor including the hallways and stairwells. DO NOT STAY HERE! Spend an extra $20-$50 and get a decent hotel and a good nights rest somewhere else.

Yes dirty dried up insects around the room and had a bad odor we were not very happy with that motel!! We have stayed at the one in Benbrook and are very happy with that one!!!

Hot rib was nice

Coffee, cereal, yogurt were good. Dining room staff was was good.

Carpet is worn and stained. Bathroom door didn’t close. The bed made a noise as if it was about to collapse. The bathroom fixtures all need replacing as they are stained and dated. All doors have chipped paint. There appears to have been no action taken to care for the facilities at all. People who appeared to be homeless wandered through. English seems to be a second language. I’ve traveled in many places around the world and this is not above places in some of the most poor and remote places I’ve stayed in 3rd world countries. In those places, I expected the conditions and was glad to stay there. But I never expected such in this location. I will NEVER stay here again and will be careful to thoroughly check ratings on any potential Comfort Inn locations in the future. This place should be torn down.

Every time we have stayed here the staff have been great, rooms are always clean and location is perfect for us

A/C control was not working and had a cold night,although blanket was provided.

We’ll be coming back

Elevator broken 90% of the time there. Toilet clogged staff told me to plunge myself…. Eggs and sausage daily. Staff was friendly reasonably priced.

Hot tub not working

Staff was AMAZING, helpful and kind.

It was ok. The staff wasn’t at front desk when needed. Lots of stains in carpet and curtains. The ac worked good.

Free parking. Spacious rooms. Convient location.

Girl @ front desk was FABULOUS, proficient, & kind.

Loved it. Will book again

Staff was AMAZINGLY kinda, cheerful, helpful, & welcoming. Rooms and bedding were more than what I expected. It will be my place of choice next time. Felt clean and safe. Thank you

Very nice

Hotel was very clean and quiet. Staff was friendly. Check in was fast. Breakfast choices were adequate. Breakfast attendant was so friendly, attentive and welcoming. Room was clean and comfortable.

Clean room. Friendly staff.

Good, comfortable, and clean place to stay.

Although I knew check-in wasn't until 3 pm, I wasn't feeling well and asked if we could check in early. The lady wanted to charge me $30. Which I declined, since my family and I were regulars whenever we were in the area, but I understand they are there to make money, not to foster lifelong relationships.

Friendly staff but

Was a great experience. Will be staying there again

This is one of the best hotels I’ve stayed at in the Fort Worth area. It was very clean. The staff was very friendly. It was very quiet. Definitely recommend.

We had a pleasant experience. This has been our 3rd stay at this property and will remain our choice to stay at when in the area. The employees were friendly and helpful. They allowed us to play games in the dining room area, where we spent some much needed time as a family.

Very friendly staff! Clean, roomy and comfortable

Everything was great the only peoblems we had was our card keys were not working properly at all on the side door to come on the building or the room but we might of just had a bad room key. And in my room the dresser drawers would not stay shut

All

This is not a great place to stay. Bathroom sink was clogged. No housekeeping services on weekends offered. The amenities are definitely sparse and dilapidated. There was a woman screaming in the hallway in the middle of the night. It is not in the greatest location. The circle K across the street attracts questionable characters. Don’t get excited about breakfast being included.