Comfort Inn & Suites Fort Worth West I-30 NAS JRB

Fraudulent charges to credit card and when contacted the gentleman was very rude. Beware! Stay elsewhere!

The front desk clerk couldn’t process my payment and she called the owner and he was completely clueless and rude.

My stay was great and very welcoming and courtesy. The only problem was the people above me at night time but I slept well. The gentleman who cooks the breakfast is amazing and greets everyone with a smile and sings.

Budget friendly. It was clean. It was a basic hotel room which is all we wanted. A clean, quiet place to sleep was all we wanted and needed. The breakfast was average. It met our needs and was good value. Some trash in the parking lot. It was there for the two days we were there, front and back. Reception desk was a bit grim.

I rented two rooms for three nights One room the door would only lock if you raised up on handle, The room we stayed in had 5 light bulbs not working. Bathtub drained slow Ironing board legs broken off. Not being maintained, One of the front desk clerks appeared to be from India, was very rude. He gave us trouble getting extra towels and wash cloths our third night.

The property was okay wasn’t the best. Let’s see the motel room was not clean when we got in the room the bathroom didn’t have the small towels to bathe with. When I called the front desk they told me it was clean and he tried to disagree with me and told me he would send the cleaner up the sheets weren’t on the bed and I have photos and there was a dirty rag sitting on the ottoman like they weren’t completely finished. I wasn’t to happy about that the bed not being made and when he came in to finish the job he said he just cleaned the carpets with the carpet cleaner and said the floors were wet. I wasn’t able to take my shoes off during our stay until we got into bed. The bed in the photos is how we came into the room.

Breakfast was awful

Someone had spray paint on the walls and carpet was horrible.

When checking in I had to wait like 15-20 minutes because there was only 1 staff member checking people in. The room was not very clean. I’m pretty sure I got food poisoning from the breakfast bar. I was with 2 others and we all ate the same thing for every meal except for breakfast on day 1. We only stayed 2 days and we didn’t have breakfast 2nd day. I started having symptoms exactly 48 hours later. I booked this room because it had pleasant reviews but I will not be returning.

Our room was filthy. There were bugs everywhere. The sheets were so dingy they looked brown. The Bible was stuck to something sticky in the bottom of the drawer. There were drips down the headboards and the microwave, and I’m pretty sure there was mold growing on the air conditioner vents. We left and I found another place. I didn’t even get my $ back.

Door to the room would not lock from either the inside or outside. Very dangerous for two young women. Staff was useless.

Location was good Everything.. the ac didn’t work in our room.. The shower did not drain. You couldn’t watch tv unless you logged in to streaming apps.

The beds are comfortable, location ideal for where we wanted to go The AC is very loud, the drain in the bathtub not working well and takes a long time to drain, the breakfast options are not a lot

Close to where we needed to be The smell of mildew as soon as you walk into the room

Great service. Quiet and clean

Our room was clean and well appointed. We had everything we needed and were very pleased with the breakfast provided.

Our room was huge. The hotel was convenient to the indoor pickleball courts where we played. It is close to the highway but far enough away to have no noise. It is not far from downtown. Breakfast was fine. The bed was comfortable.

We thoroughly enjoyed our stay. Would have given it 4.5 if I could. Slept well on the bed and found our room to meet all of our needs. Really enjoyed the breakfast that Joe prepared. Especially liked his flat eggs with sausage on top. Would definitely stay there again.

Clean room and like that our room was super COLD

I have not stayed in Hotels much since covid so I was expecting more for the amount I was charged. The lack of daily housekeeping is new to me and I do not like it. If I had known it was this way I would have chosen a less costly option. Additionally, the microwave in the room was in such horrible shape it should be discarded. The coffee pot was loaded with crud. The laundry room was not clean and garbage was overflowing the waste containers. Perhaps I was expecting too much for $260 dollars a night. I will say the daily breakfast was perhaps the highlight of my stay.

No working Tv or phone, had to move rooms. Phone in new room still did not work Bathroom with faucet issues Price for facility was not good value

Loved having the fridge and microwave in the room very convenient. The toilet kept running so we had to jiggle the handle 5 minutes after flushing. Also there was a crack in the tile in the shower. For not doing housekeeping on the daily and only by request there needs to be more than 2 wash cloths in the room for a 3 night stay. The breakfast was eh. Good sausage but the eggs were yuck. Definitely a frozen egg warmed up. Only 1 waffle maker so long line for waffles. Was a fridge but nothing in it. Would I stay here again probably yes but would ask for housekeeping every day to get clean washcloths and would bring my own breakfast. It felt safe and was a well lit area.

There are opportunities and the pictures displayed on the booking site are dated.

I’ve stayed here numerous times in last 10 years. Always a great stay. Staff was prompt and courteous at check in and check out and even at midnight when we went for a snack. Breakfast was good also.

I liked the cleanliness of the room and hospitality of the people. Not all the lights worked and the ice machine on our floor wasn’t working.

This is a great hotel tucked away off the main street. Its a newer hotel and was clean, quiet and I felt relatively safe. The breakfast was ok, nothing special. The only really odd thing (which the hotel has no control over) is there are 4 flock cameras on the same block. I noticed this on a walk and made me wonder how safe the area was? It seemed fine and I pretty felt safe, but I've never seen 4 cameras on the same block before.

Very friendly staff at check-in. Clean and comfortable room.

Check in and check out we're both easy breakfast provided was on time hot and plentiful air-conditioning in the hotel and in the room was extremely pleasant and worked well. Rooms were clean and fresh smelling only thing I would love to add would be more handicap parking near the doors Enough lighting for the parking lot made me feel safe to leave. My vehicle parked overall was a good visit.

It was an absolute amazing stay! The room was very clean, Laura at the front desk was extremely nice and helpful and the bed was like sleeping on a cloud. I’m definitely booking this hotel for next week.

A

Easy and convenient I had no problems with staff or accommodations. Good experience

Do Not Stay Here!!!! I have spent time and the best of places and in the worst places. This is one of the worst. My family needed a room because we did not predict travel time and got to Texas early. I didn’t want to spend a lot of money on a room while waiting for our Airbnb so we went with this hotel. The pics looked okay and it wasn’t a lot of money. We usually check for bed bugs wherever we go. We check hoping to not find anything. Well we found a roach in our room. The bathtub had a huge stain and it was scraped up. The sheets are dingy and the microwave was not cleaned out. When I requested another room, the lady at the front desk, refuse to give me another room and also no refund. I didn’t want a refund, I just wanted another room. The receptionist couldn’t help me with anything. My sister refused to stay in the room so she slept in the car. There are no managers onsite. It was a horrible experience.

Rude staff and sink in the water had no water ?

Todo está súper excelente y la habitación fue genial. Yo solo añadiría alguito más al desayuno

Comfortable bed. Lots of TV channels. Soap in the bathroom. Upholstered chair, desk chair, safe, real closet, bench. Near chair small table. Plenty of lamps. Strong wifi. Clean outdoor pool. Breakfast with bacon, egg circles and biscuits. Orange juice and coffee. Two bedside tables each with a drawer. Lots of outlets. Staff put us on the 4th floor so we wouldn't have children jumping up and down above our ceiling. We were near the elevator. AC great. No usb ports. Bottled soap etc attached to wall in bathtub/shower.

The young lady with glasses was very attentive and willing to help. We had a strong smell of gas by the pool and she came out twice to check. One of the other from desk employees was rude and was on her phone not even making eye contact when we had the pool situation. After we said we would leave a bad review then she started to be more willing to help.. after four hours she told us the pool was available. There was a week oh heatwave over 105 degrees and we needed the pool .

Nice hotel.

The workers are nice and helpful but the place needs an update First room smells like smoke so they had to give us another room. The second room, when I entered the bathroom, there was a little poop left in the toilet. I just flushed it and did not tell my family as I did not want to go downstairs and move again carrying all our luggage. The rest of the room is good but outdated. Breakfast is good except for the scrambled egg.

Our window unit ac turned off around midnight and we assumed it would come back on and it didnt. At 3am we were sweating trying to figure out how to turn it back on. It wouldn't turn on until we turned on the light switch, so strange. Breakfast was good. Pillows were absolute crap. Both when we were checking in AND checking out no one was at thr front desk. They had a sign that said they stepped away and would be back soon. They werent.

Decent place to stay

Beds were comfortable

that's t

Simple yet effective and timely breakfast. My only issue was lingering

The room was very clean and nice

Everything was good and accommodating, the only thing I found was that the drawers open by themselves. They dont shut well.

My room was on the fourth floor. The door would not close properly. You had to bang into it or slam it for it to shut and lock the room smelled like must an old wet carpet and towels very musty smelling it stinks

Need to let people know the pool is open. It had a closed sign on it. Didn't realize it was open till our last day when we saw someone in it

Honestly this was the worst hotel I have ever stayed ! The restrooms , beds and towels were so dirty , truly if you like cleanliness then don’t stay here . I was forced to stay here for the event connect soccer playoff the other hotel was way expensive so I chose this but I could not leave after Checkin since we had to stay at one of the required hotel to play in the ECNL playoff at fort worth . Everything is nasty in this place . Look for other place .

Nice large and clean rooms

The room I stayed in was not cleaned, someone's dirty socks and facial hair was in the bathroom. The drawers would not stay

The property and the room itself were mostly clean and well-kept, but there was a slight musky odor throughout the hotel. The only issues we experienced were nagging fruit flies in the room, a defective large flatscreen TV (the picture was so washed out and blurry that it was nearly unwatchable), and a backed-up bathtub. There are many hotel options in the immediate area with similar prices. I would not stay here again.

The refrigerator was alot of noise so I'm not sure it was about to quit ? the ice machine didn't like that you have to leave the floor just for ice.

Some minor issues, like the toilet plumbing, bureau drawers that won't stay closed, and a very cumbersome TV remote. But overall a clean, comfortable room and bathroom. Besides the pool not being accessible on my 2nd day (problem was resolved the next day), the staff was very friendly and helpful, notably Champagne.

Room was clean and staff was very welcoming

It’s was okay

The TV situation was a mess. They relayed on antenna reception and the a totally complicated system to watch TV I believe at a minimum they should have a simple guide and a tv channels list.

No, the room was large and comfortable. Room was not serviced for 3 days but it didn't bother me as I was solo.

Great area. Very quiet. Friendly staff.

The room was clean and bed was comfortable. The staff was very friendly. The property was just below expectations for the price.

A good stay for when you need a bed for the night and aren’t too picky. Bathroom wasn’t very clean, and hotel needs lots of repairs(broken light fixtures, cracked plaster, slow/noisy elevator) but the gal at the desk was very kind and check in was breeze.

Trust me, it's worth a little extra for the security of knowing this hotel will be a lot more safe, relaxing. The beds and bedding at Comfort Inn is 10x better than other budget chains.

Breakfast was great Room had a musty smell but okay overall

The bathroom needs to be cleaned at the elevator which was very stinking

Perfect hotel for what we needed

The outside looked a little sketchy, but the staff was great, the room was very clean. I'd definitely stay again.

everything was amazing

This was the dirtiest hotel I’ve stayed in would not recommend

The staff is nice but limited on what they can offer the customers. The hotel location is in an area under high construction so getting here is a disaster. The lobby is dingy and smells like mildew, the bathroom sink faucet was leaking all over the counter and the toilet would not flush in first room we were given. The lady at the front desk promptly offered us a new room. We had to get ready to go to an event and noticed in the second room we were given that none of the outlets in the bathroom work so I had to blow dry and style my hair outside of the bathroom. Also the beds are terrible. I usually pick comfort suites because of their comfortable beds but the mattresses in this hotel are springy and sunken. They put a thin mattress pad on top of the mattress but I couldn’t sleep because of the discomfort.

Originally we were put on the third floor and there was an issue with our room with the bathroom sink leaking all over the floor. That room was also in need of some renovations and upgrades. Then the elevator was out of service! Walking up to the third floor with our service animal and luggage became an issue. Plus, the stairways are in need of a cleaning! We spoke to Kendall at the front desk, who was very nice to us, and she moved us to a room on the first floor. This room was much better. Easier to get to and cleaner. All-in-all it was a decent stay.

I was harassed by the maintenance man and manager of this location If I wasn't harassed

Very easy location to find and plenty of parking

It was good and comfortable and safe

Very conveniently located just off I30 Sole elevator felt as though it would break at any moment. Building seemed unkempt. Still unsure whether our room had been cleaned or if the bed had just been made.

Everything was acceptable

Staff were great. But the bed was so bad - it felt like we were sleeping on springs. Worst bed we have ever had at a hotel.

We made it in after 2 a.m. and called to let the hotel know what time we should be arriving. There was no one to let us in from the front desk. We waited a while, then finally someone came to let us in. Customer Service wasn't that great at check in and the room was outdated. Could have been cleaned better, however, the beds were clean. Check out clerk was nicer than check in clerk.

Overcharged from quote on booking.com. They add a fee for safe even though we didn't want it. Waiting to see if refundable comes.

Room was ok pictures on app a bit deceiving

Seems like a lot of people that work on road construction stay there. Live music in the middle of the week playing until 10:00pm in the back parking lot..Some of the workers got off the elevator with a really bad skunk smell… weed/pot. Front desk gals were very friendly and welcoming.

Good customer service

Everything clean, it smell nice and all staff was friendly 👌

Need to update

good location and beutyful and nice lady frontdeck

Clean room

The first room was okay. No working A/C, and bath room was dirty. The second room was much better with working A/C, and a clean bathroom. I guess it’s 50/50 if you’ll get clean and comfy, or okay and little dirty

Very clean room and the staff was excellent!

Breakfast was average Waffles, scrambled eggs, bacon, cereal, toast, yogurt ect

Yes. Everything was clean

Staff was nice and room was clean. Breakfast was good as well.

Clean rooms, good pillows, soft bed.

Elevator was jerky.

Staff was helpful. Room was clean but the bathroom was a little dingy. Soap scum in the faucets. Not terrible. The problem we had was that the continental breakfast was out of syrup... At 8am on a Sunday.. That was the whole reason we picked the place. This room was well over $100 for a night. We expected more.

Pretty nice, comfortable room. We stayed a couple nights for a procedure at a local hospital. There were a few issues, the toilet kept getting hung and so it kept running and you had to jiggle the handle to get it to stop; the tile floor felt like it was coming up in front of the tub, & our second night it ran out of hot water in the shower.

The room stayed too hot for comfort to sleep.

The girl at the front desk is very friendly and helpful.

The staff was wonderful. We had an issue with the toilet and the front desk assisted us promptly and professionally ensuring our stay to remained enjoyable.

The ac in our room was out

Comfortable bed but poor service

Staff seemed to be bothered doing their jobs

Not great

Awesome staff

They try to charge 100.00 dollar deposit on your check in case you damage something. Room needed a remodel bathroom was bad shape

Room was nice, carpet was smelling old and raggity.

Pet friendly

A/C was good. Breakfast items such as the biscuits could use more prepping, they were hard.

Outstanding service. Wonderful room.

No food options

Yes

This is not a place i will be staying again in the future. I have been frequently visiting the forth worth area within the last few months, and all places i have stayed have been with no regrets and would stay again. With that being said, i like to have options when visiting and depending on the proximity of where im visiting, i will determine where to stay..the room cleanliness, should be a violation of health codes ( mold, mildew, etc). *and i have pictures. Im glad i stayed by myself, and i didnt bring family with me.. very low quality, those rates definitely need to be dropped.

Horrible front staff. The lady in night shift repeatedly stalked us through the cameras.

Room was cleanish… found black hairs in the bathroom, kinda gross and I would have to say it’s not in the best part of town.

Air conditioning, parking, staff is good necesita mas limpieza

Property had numerous broken tiles at the threshold of the elevator that constituted a tripping hazard. The entire property was understaffed. The breakfast choices were limited and constantly running out. Room was not overly clean, not enough towels. Overall, the property was unsatisfactory, will avoid this property in future.

Good place to stay

Great stay great breakfast

Stayed on 10/11/25. Check in guy was NOT friendly. Dead bug on the floor in the bathroom. The beds are rock hard, sheets had stains, and the headboards were tore up with holes in them. The blackout curtain didn’t go down far enough and there was a gap letting in light/sounds under the door. Sometimes the water in the bathroom came out brown. The eggs were the weird powdered ones, but they had English muffins and the coffee was good. The breakfast attendant loudly played games on his phone that were disruptive to breakfast. The hotel brick out front was falling apart. The grounds had trash around the hotel. Also, I think we someone pick up a prostitute at the gas station by the hotel. I guess a girl’s got to work. Next time cross the high way and stay at hotels over there. Less sketchy.

Roach crawling on the wall when I woke up.

We were so disappointed to see the contrasts between the real hotel and the outside pictures that we decided to drive back home for 3 hours. I canot believe how this hotel can have over 1000 reviews and state is very good! No way! I did not get my money back. Do not stay there!

This property looked like it was in a 3rd world country. The front door and the awning were closed and looked like a bomb went off. So every other door was unlocked, so travelers could enter: the opposite of secure. Everything was broken and there was an odor. The staff were not friendly or helpful. I didn’t even check in. I didn’t feel safe at the front desk (even with my pistol on my belt), so Expedia took my money, and I had to pay for another room down the road. The staff at the new hotel told me that she had heard about that specific Comfort property. Stay AWAY.

Hotel charges $50 per room depisit upon check in on a fully prepaid rooms through Expedia. It was unexpected charge for me. I had 2 rooms booked so I was hit with a $100. 00 fee . Obviously, this hotel expects damage. Hotel was clean, but definitely has seen a lot of wear and tear. Staff courteous. I would not stay here again, area seems not very safe around hotel. Some derelict people roaming about outside the hotel. Front doors of hotel were broken, so you had to enter through a side door to get into the hotel. A positive was that at least it was a quiet stay for us on the 4th floor and room was clean.