Best Western Fort Worth Fossil Creek

Staff was horribly rude. Tried to deny my service dog. The place was absolutely disgustingly dirty

They stole some property from my vehicle and said they couldn’t help without a police report

Staff very friendly super clean rooms great location to good dining areas

All great the breakfast , clean rooms , quite friendly to be at your service attitude always helpful safe place the staff makes sure your happy with your stay

The bed was clean. The ac was extra cold. The staff was very nice. The bathroom was very clean except where the housekeeper was losing her hair while cleaning. The shower had good pressure and was hot. The room was pretty updated except for the sink. It was quiet. I would stay here again.

The hotel and rooms were very clean! The staff was super friendly. The freeway is a bit noisy, so just ask for a room on the other side if you're a light sleeper.

Nice roomy room

Great stay great staff

The property is excellent the staff is very friendly helpful professional and they make sure your completely satisfied with your experience excellent location great breakfast, feel very safe , and very low noise level very quite place the rooms are very very clean , as well as the entire property the staff keeps the place in excellent condition and a very friendly professional staff to greet you the workers are all very courteous and happy you can’t wrong staying here , I stay here each week so it’s a consistent with great service 👍👍👍👍

Lobby and hallways looked much nicer than the room. Bathroom was very outdated and run down. Saw a small roach in the elevator. Price was not worth the quality of the room.

Very clean, professional staff, a great value. Highly recommended.

Breakfast and it was clean The price was too much, the sink was small the bathroom was small it wasn’t cozy.

Please get black out curtains and whole pillows.

my ac didnt work, phone didnt work, fridge didnt work and shower broken my ac didnt work, phone didnt work, fridge didnt work and shower broken, my room to compd or fixed

The staff was terrific the breakfast was actually really good! The property is older and the bathroom door doesn’t open up all the way but everything was very clean. We stayed there 3 nights and we pups stay again.

It was fine. Room was hot because they shut air off. Had to locate controls because controls on wall no longer work. It was clean though.

Noise from the freeway was horrible ! AC fan only stayed on low so not loud enough to drown out the loud vehicle noise so make sure you have earplugs. Other than that , it’s a good place to stay. Room was very clean , comfy beds and pillows. The breakfast buffet was great and very well stocked. They worked hard to keep breakfast area with food with it being sold out rooms both nights we stayed. Very convenient access to restaurants as well. Staff is nice. Would stay again despite freeway noise.

I left behind a personal item and Mya went above and beyond to help me find it . Excellent staff!!! Will stay there again next time !

Room wasn’t ready at 3. Wasn’t ready until 5pm. I came from out of town and just wanted to rest. Staff was rude and unhelpful

Stayed here for two days, check in was fast but upon calling front desk to have my room maintained no one ever showed up, went to breakfast and returned then the movies and arrived around

Very noisy hotel . Road noise all night and rooms are not very sound proof could hear guests in and out making a noise both nights. Otherwise hotel is nice .

Clean, excellent personal, good breakfast and amenities

Clean room. Loved the no carpeting! Very comfortable bed. Great breakfast.

Yes the roaches in my bathroom the bathtub running water and dirty microwave missing plate. Sink was nasty cobwebs in the window.

Everything it's real nice I would come here again.

It was a comfortable stay. Nothing

Hotel is new, Room clean, easy access to Hotel and restaurant

This hotel shouldn't be a 3 star hotel. It was dirty smelled bad. The towels were dirty. The iron didn't work ask for another one they didn't have extras. We were not able to close the restroom door cause it was broken we had to use the restroom and shower with the door open. My hotel rate was change by Expedia and they didn't want to honor the rate.that was on the website. It was just a horrible stay. Don't stay at this hotel.

Everything was perfectly fine, just AC didn’t work right.

Staff was super sweet and friendly from the moment you arrived. Rooms were just as described! Honestly very content with our stay here. Def will be coming back again.

I was not a fan of the pillows.

I like the fact that there was plenty of available parking

While this is not a high end luxury hotel, it is an excellent value. The staff was courteous and responsive. The lobby and public areas were attractive and well maintained. My room was spotless, the A/C was effective with digital controls, the bed was very comfortable and amenities like microwave, fridge, desk, TV, hair dryer, ironing board and iron added to the value. Breakfast was varied and well maintained.

Front desk was not even there for about 30-45mins, lobby was full of people trying to check in. Took a while to even check in with my reservation. Room was clean and nice but the mini fridge was leaking water ALL over the floor.

The room felt like home and very clean and I slept like a rock 😂😭 will be back for sure! Thanks for the amazing service and environment! Oh yeah the breakfast was amazing 😁

Yes

Air-conditioning was not totally controlled by occupant...

Very professional staff always have the room ready. I stay there each week. It’s very quiet. The breakfast is excellent. The hospitality is excellent. The staff goes out of their way to make each customer feel welcome and if they get any issues corrected at any time it’s a great place to stay and highly recommend it.

Quarto limpo, no primeiro dia não fizeram limpeza só no dia de a gente sair. Café da manhã legal e equipe atenciosa

My typically level headed wife flew off the handle this morning-here’s why. I paid for late checkout at 1pm. Normal check out is 11am. Housekeeping came three times before 12pm. First they knocked at 10am, where we said we were ok and didn’t need anything. They came again and knocked at 11am to ask if we were checking out. The staff didn’t speak English so we had to use Google Translate to tell them we had paid for late checkout which should have already been communicated to them. Then the staff came again at 12pm, didn’t knock and just opened the door and came in while we were getting ready to leave. We told her we had late checkout and she refused to leave after telling her three times. The point is, we paid for late checkout so we could sleep in and that was made impossible because the front desk or manager did not communicate with the cleaning staff the our room had paid for late checkout. Not only that, you do not come into our room without knocking while my wife is still in her underwear. Never coming back.

Having to check out at 11

It was nice, clean, and had polite staff.

First room we got was filthy, bathroom wasn’t cleaned at all. There was a dirty rag in the shower alongside small pieces of trash scattered along the floor. The tub was also filthy with black specs everywhere. The receptionist gave us a new room, which was great. The only complaint about the new room was that the A/C was not great, and the room got hot very easily. Wouldn’t stay there again, but at least the staff were helpful.

This place not bad very convenient with food around the corner . But overall not bad

signs of poor management and minimal employee presence. *Urine in the toilet is a sign of minimal staff. *The broken toilet handle tell the story of not taking care of minimal things. *B'fast was very minimal. *barely showing hospitality at all levels.

Great room with a nice layout and very clean overall. The only issue we noticed was one towel that had a visible stain. The hotel is also near the freeway, so it can get a bit noisy if your room is facing that direction. There was also no coffee maker in the room, which was a little inconvenient. Other than that, everything was comfortable and well-maintained.

The shower handle was malfunctioning, leaving the water stuck at a scalding temperature. Consequently, I was unable to use the shower. No coffee machine in the rooms; coffee was only available in the lobby.

Find a live cocorach in the closet!!!

It had some roaches in my room but room was clean

Ac was off upon getting our room and took a while to cool off. Other than that I had no other issues.

Everything was great

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Nothing

Biggest cockroach I’ve ever seen in my life, hands down, right as I was packing to leave the room. Staff is nice but seems to struggle with proper cleaning. Good luck!

Very comfortable Nothing

A/C was not working well but it is TEXAS 😂

J

Run down and basic. Good parking, bad air conditioning. I would not stay there again.

I normally have positive feedback for hotels as I love to travel but I had a couple of odd experiences this stay. The foundation is off so my door would not completely close. I could see the light of the hallway. I saw a big roach at night in my room. This made sense as the gap in the room door allowed this. I love to clean my room and bring my own towels and bedding. The maids took my towels. I normally leave a tip and note for the maids but I couldn’t believe this took place because the towels were in my closet. Other than that it was quiet, had a decent breakfast buffet, and was nicely decorated.

I didn't feel comfortable checking in and when the woman said my room number out loud. As a solo traveler, I felt unsafe.

This was just a weekend getaway in the city the property is very well kept and would definitely come back again, we like it here

The bathroom was large enough for a wheelchair, but there was a standard tub. It needed to have been a no sill shower with a seat.

Very comfortable bed. Good breakfast.

It was good place to stay , but there was some things weren’t very helpful

Air didn’t work well in room

Dated bathroom. Refrigerator had left over food from previous guests. Staff was friendly.

Fair price, decent breakfast.

Tolite seat very loose, nearly slipped off. No plug for bath tub, we really needed it. Night service desk wasn't always available. Sounds petty but no hand soap at sink to wash your hands and no I don't carry my own. I spoke with the day desk manager, very pleasant. She apologized for all of it. She said all of that would be addressed and thanked me for letting her know. We will return if we go that way.

It was nothing special. Cold room.

Clean room but needs a facelift with some pealing paint and damaged furniture, friendly staff, great location for traveling families

It was horrible had to leave and get another motel room and I can't get a refund if my money Getting a lawyer Lights in room didn't work air conditioning didn't work properly and toilet seat It was horrible and no refund

Would absolutely stay here again! Excellent service, cleanliness, breakfast, and the beds were very comfortable! Price was also very very reasonable!

The rooms are nice

Clean, new, comfortable, great breakfast

DC Dr by

Plentiful parking, great breakfast options. Spacious room. Would definitely stay here again when in the area.

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Cleanliness , pool, breakfast

Our rooms were nice. The roll-in shower, fantastic. Beds clean and comfortable. Had a mini fridge with freezer. Staff was very pleasant and helpful. They put us tight by an exit so it was easier for us to get in and out and had free parking. We did not utilize the free breakfast.

Good location, very nice and clean facilities, good breakfast, and good hospitality and service. I have nothing negative to say.

My stay was nice. Clean room and nice staff.

Great

Nice place and location. Pool needs upkeep.

It was ok for a few nights but I wouldn’t come back again.

We enjoyed being in a central location and getting to and from our destination in a timely manner. The room was nice and clean. A great breakfast and parking.

The room was nasty, The bathroom was absolutely disgusting. Dirty rag hanging over the shower. Over all we almost puked just walking up to the door of the room it smelt like strong strong mildew.

Shower had no hot water was more cold than warm but the sink came out steaming hot WiFi was not working

Room was extremely hot when I got there. There was no fan in the bathroom, paint was peeling from ceiling. Shampoo, conditioner and body wash took way too many pumps to get any out. It was like they were clogged. There was no fruit at breakfast.

Room was very clean didnt have a bad smell like most. Staff very courteous and very helpful. No unexpected fees like others as well.

The room was nice but the mini fridge wasn’t able to close all the way so it was leaking water from the bottom when we got there. The shower wall was also dirty with someone else’s hair from before we got there. Other than that the room was nice.

no one came to pick up the trash , room started to smell

Our room was decent but the noise level next to the highway was terrible. Was decent for one night but I would not book again.

Good service

Modern, well decorated property. The room was excellent and spacious. Breakfast was included and the hotel also had a gym and swimming pool.

The gym had an area for towels and for sanitizing wipes but of course, there were no towels or sanitizing wipes made available. Two treadmills which worked fine, a stationary bike with did not work and a limited set of dumbbells with two benches. The bathroom outside of the gym reminded me a gas station bathroom - hot, smelly, soap and towels all over the place, unkept. The pool was FILTHY. Which sucked because I specifically was looking for a hotel with a pool. When we got there it was full of algae. The next day the algae was gone but the pool remained this green murky color. The water looked still - no motor running/circulating, no scent of chemicals or cleaner, nothing. Just still green murky water. I will not stay here again. If you have to stay here for one night on a pinch I would say it's ok if nothing else is available but don't stay here for over one night.

Room was ok, there is a pest problem, found a live roach in my room. Hallway and elevator wasn't very clean but there was also some event going on downstairs so I can't expect perfection. The bed was comfortable and other than the one issue the room was just fine for an overnight stay.

Very nice

My room was clean, staff was very friendly and welcoming, the hotel was quiet and I wasn’t nervous with the area. Will definitely be staying there again when I go back to Fort Worth!

Good property for the price !!

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Nice and clean stay

It’s a nice hotel but they need to update the TV’s in the room make them smart TV there is only like 15 channels and you can’t get on netflix or other app even though the remotecontrol has netflix on it or we should be able to connect your phone but everything else is good only disappointment

Service was great and the rooms were nice clean definitely worth every penny

Great saty, good location

Everything was good

Staff was friendly Would definitely stay here again

Great place close to Stockyards, room clean-beds are comfortable, breakfast is a bonus. We asked for a late check out as our flight was later-No problem..so we laid by the pool to soak up some sun!

Yes all good

Rooms great comfortable beds hot water good breakfast, only thing needed was the the rolling close rack make moving luggage much easier parking was great and plenty of nearby eating places , very quite place as well

Floor was not clean… bathroom has mold on ceiling and blood on wall… patio door would not open … chair arm was broken… paid 173.00 for this

Very clean and great price for the room. Also the complimentary breakfast was very good. Will definitely stay here again!!

Door to balcony doesn’t open 😞 Overall the stay was average.

Room wasn’t smelling good

The accommodations were fine. The breakfast was lacking! The juice and milk were room temperature. It was disgusting. Overall 4 stars, but just barely.

Yes excellent very clean

Room was clean and comfy. View was amazing!

Convenient

Thr best

Yes towels were provided no balcony but view was good the room was awesome very very comfortable bed fridge was extremely cold kept beverages very cold very clean room coffe was great dark room Im a day sleeper very quite the back side property has a lot of trash beer bottles on the lawn areas other than that the place was really nice awesome breakfast too the cleaning maids were very quite , no loud talking or banging walls with vacuum cleaner e extremely hot for showering

No restaurants around, the closest gas station is surrounded by homeless people with huge issues. It’s cheap though, just not what I expect out of a best westerns plus

Great place for affordable price

Nice hotels, room is clean and bed is very comfortable. Breakfast is nice. We expect the room is quieter because the location is near freeway and loud AC in the room.

Second bathroom was better but still had mold on the ceilng in the shower.

Room was clean expect for the bathtub. There was black gunk in the corners of it. We got to our room and it wasn’t ready so we had to switch rooms. Bed was comfortable and breakfast was really good!

Great Breakfast, good variety, very clean tables, staff was caring!

Needless to say, I will never come back to The “Best” Western hotels.

The first room they had for us didnt have water but tgey got us a second room and itvwas great. Breakfast was fantastic

We had a very good one night stay. Check in was smooth and room was clean and comfortable. Breakfast was good.

Room was spotless and super comfy

Excellent customer service

I never authorized or requested a cancellation at any time. They could not tell why or who canceled my reservation. So I went next door and got a room at Fairfield Marriott.

Very dirty hotel.

The front staff is very nice. The room was clean. However waht really creeped me out was when I saw a roach bait box on the floir under the bathroom sink. The sink is located in the room, only the shower and toilet has a door. So you can plainly see it. Why would there be roaches in the rooms? I let them come in a ckean rrom the next day only to find it was still in the same spot when we got back. I took pictures. This is not ok! We were in Room 349. Also after they cleaned the room I didn’t receive the same amount of towels or a towel for the shower floor. I would not recommend a room that is on the freeway side, the sound of traffic is so loud all night long I couldn't sleep. The pillows are ridiculous, why are the half the size of a standard pillow?

Excellent everything

Excellent

Room was good. Had wifi issues on my laptop almost everyday though.

Great rooms

Room very nice but needs some maintenance. Few items have been misused from previous customers. Hall ways need to be leaned up. No fault of the hotel but on our floor someone clearly smoking weed inside their room.

Clean room good breakfast

I returned to the front desk to ask for a different room. He assigned a different room and I went to check that room out. Astonishing how much of the same remnants were present. This room the door wouldn’t close and lock I had to slam it in order for the lock to catch. There was still trash everywhere on this floor as well. I returned to the front desk to inform the attendant and he was upset that I asked for him to cancel my reservation. After continued professionalism from myself he stated that he would have to charge me for one night. I didn’t agree but I knew that I wasn’t staying and he seen the disappointment on my face. He stated that he would give me a full refund. I checked out both rooms within a matter of 15 minutes. Please don’t let the pictures fool you. This establishment just needs to be updated and cleaning needs to be addressed immediately