DoubleTree by Hilton Dallas - Farmers Branch

Hotel was average for a double tree, the worst part was that their system was down and although we had a reservation and the room was assigned to us they had no idea how to check us in without the computers. They sent us away and said they would call us when it was up and running. I've run hotel front desks, its quite possible to be trained to be able to check people in manually. It was frustrating

The staff are very friendly and helpful

Exceptional

The lake view from our balcony was amazing! Beautiful sunrises and sunsets.

Staff was very nice . We will definitely be back

Muy buen servicio excelente atención

Location is excellent Walls are super thin could hear everything all night long

Location is excellent Walls are super thin could hear everything all night long

Exceptional

Does stuff are great? The room was comfortable and it was very clean The Price was outrageous. Booking told me that it was close to Love and that there was a shuttle but there was not because it was to DFW. It is very confusing since this location is technically closer to Love than DFW. The staff also did not inform me that they have a shuttle to take you to local places which would have been extremely helpful. It's not close to anything and Uber was expensive. I specifically looked for a hotel that had a shuttle to the airport. The communication and marketing just need to be better. The staff also told me that not a lot of people use the shuttle well probably if they were just as confused as I was. There's a reason why it just sits there. There's no reason why someone still could not have taken me. The shuttle literally just sits there.

Does stuff are great? The room was comfortable and it was very clean The Price was outrageous. Booking told me that it was close to Love and that there was a shuttle but there was not because it was to DFW. It is very confusing since this location is technically closer to Love than DFW. The staff also did not inform me that they have a shuttle to take you to local places which would have been extremely helpful. It's not close to anything and Uber was expensive. I specifically looked for a hotel that had a shuttle to the airport. The communication and marketing just need to be better. The staff also told me that not a lot of people use the shuttle well probably if they were just as confused as I was. There's a reason why it just sits there. There's no reason why someone still could not have taken me. The shuttle literally just sits there.

Superb

Superb

Everything was amazing. Thank you so much

Your staff was very welcoming in the facility was very clean, which was a bonus for me Honestly, I tried to purchase a bottle of Core water and it was $10. At the supermarket it was $1.49 that was my own negative.

Your staff was very welcoming in the facility was very clean, which was a bonus for me Honestly, I tried to purchase a bottle of Core water and it was $10. At the supermarket it was $1.49 that was my own negative.

The breakfast was not good even though it is complimentary. Other than that, the staff was great. The rooms were great. The shower is a little tricky but the staff was great at explaining how to use it cuz it's not as simple as it seems

Very good

The front desk person was very confused and made our check in experience awkward and uncomfortable.

Nothing

Everything Nothing

Money sucking managers

Exceptional

We love to stay at this Double Tree when we come to Dallas!! The staff is absolutely amazing!! We feel extremely welcomed every time!! The rooms are spacious and very clean. The beds feel like clouds!!! Thank you for always taking care of us!!!

Location One elevator. Price for buffet high

Lighting in the bathroom and shower knob

One elevator. Price for buffet high

Front desk was super nice and accommodating

Best hotel I ever stayed in

Clean room, standard stuff. Generally out of the way.

Great, only problem was only 1 elevator was working.

Staff

Great room and bed. Area around felt safe.

When we arrived there was a flip flop in the room, I’m assuming from the previous person that stayed in the room. It made us wonder how clean the room would be if that was missed. The beds seemed clean so we stayed. They were having issues with the phone and we were unable to call the front desk

AMAZING EXPERIENCE: CLEAN ROOM, BREAKFAST, BAR, AND THE STAFF; ESPECIALLY; FRONT DESK 🌟 MS. 💡H O W I E 🌹OUTSTANDING 🙌 OVATION 😇 SHE WAS: EXTRAORDINARY ✨ 🕰️ WILL COME, AGAIN; FELT LIKE, HOME 🙏

Enjoyed my time at this location. It was clean quiet and it was a relaxing experience.

Thoroughly enjoyed my stay at this property. The staff was helpful and the restaurant (dinner) was delicious. Priced nominally for what was provided. While I didn’t use the pool, I used the fitness center. It was one of the best fitness centers I’ve experienced at a hotel where there was a good amount of space, multiple free weights, kettlebells, treadmills and balance balls. From the comfortable beds to the quality fitness room, this would be a property I’d stay at again.

Clean room and beautiful scenery. Will be staying again. And can’t forget about the bed!

Very nice place and would go back

Overall, the properties very nice no real serious complaints. The light fixture in my room went out, and the air conditioner was operated by a switch in the closet, which I felt was kind of odd. It also would’ve been nice to get more cookies.

We needed a late checkout, they were very accommodating. The place was clean and comfortable.

The room, the soft King bed, and the balcony views over the river was amazing!

The hotel looked ok however at midnight we were woken up with banging and yelling when the front desk was alerted they accused me of being dishonest. The abuse in the room next door got so bad I called the police. I ended up leaving the hotel because they refused to move me to another room. There’s some very disturbing things happening at the property

Unfortunately, my experience was affected when the toilet in my room became clogged. Instead of sending someone from maintenance or housekeeping to resolve the issue, I came back from lunch, and a plunger was outside my room door pretty much I was asked to take care of it myself. (Now I'm a certified plumber Lol) As a paying guest, I expected hotel staff to address a maintenance issue rather than having to fix it on my own. Aside from that experience, my stay was decent, but I hope the hotel improves how it handles maintenance concerns in the future. Better customer service in situations like this would make a significant difference.

It was just ok, a little run down but not dirty. Food was fair at best but the staff was nice and helpful. I was very surprised that they charged $10.00 a night just to park my car in the parking lot, absolutely ridiculous and unnecessary just an added fee!

Staff was great and enjoyed the cookies although I wasn’t asked if I had a nut allergy. Room was nice but air was acting a little wonky. Overall experience was great!!

Clean very specious room, lobby is great, quite neighborhood, well maintained great to stay for a few days. Gym need improvement.

Awesome beds and great rooms, the breakfast is super expensive and the dinner time is a very long wait not enough help

They need better pillows and have coffee offered 24 hr downstairs and breakfast should be included

they ended up charging me for overnight parking dailey and for food at the bar when i never ate there

The beds and pillows are absolutely awesome but if you use restaurant at night you might be waiting for a while,I went when it was busy and I waited 3hours

Everything was clean and staff was very friendly and helpful. We would definitely stay here again!

Staff was helpful and kind but the bathroom had peeling wallpaper and the pillow smelled a little odd.

Excellent place

Only problem I had was I asked for a balcony but didn't get it.

It’s ok

Everything was wonderful. Friendly staff, bar and restaurant, down to the convenience station.

Absolute beautiful rooms

Property was not what I expected. I would not willingly come back.

The front desk staff were amazing. Nice and friendly and understanding. While housekeeping was not the best, I enjoyed myself.

The environment was just perfect from the staff to the rooms. The staff deserves 10 stars across the board. I mean everyone so polite, kind, and professional. I will definitely be back as many times as possible. I would like to thank you all. My room was excellent and the cleaning staff did a great job as well. I also want to point out that the staff got alone with each other and they had a lot respect for each other.

Great stay

Excellent staff, stay and cookies :)

Excellent breakfast! Very nice hotel. There was apparently a birthday pool party happening while we stayed. There was a group of 10+ kids in the pool, and they were screaming at the top of their lungs. The parents were screaming at the kids. The walls were vibrating, you could hear the screams throughout the entire lobby area. I ended up taking my kid back to our room due to the overwhelming noise (im a mom, i get kids are having fun, but it was entirely too loud, and no respect for others). The next morning i promised my kiddo we would go back to the pool when it was more quiet, however they kept the pool "closed for maintenance" the entire next day. I also paid extra for a balcony room with a lake view, and was placed in a room on the 2nd floor with only a view of the roof & trees. When i mentioned it to the hotel i was told there was nothing they could do because i booked through expedia. I will not waste my money on a lake view next time.

The staff was very friendly and helpful

Clean room. Good breakfast

Good!

This was a very nice hotel especially for the price being less than most in that area. Breakfast was not included, but I would rather pay a cheaper price, and eat where I want or not. My only complaint about this hotel room, is the lighting is horrible. Its so dark even in the bathroom very difficult to put on makeup. Overall so clean and nice.

I sadly didn’t

We didn't have breakfast

Great location, quiet at night. Good parking facilities. The lake right behind is great for a walk and to get out a bit during your stay. The ground floor lounge is big and spacious( unlike most other hotels which just have a few tables and chairs and a small bar at times) There’s pool tables, many big dinning tables and chairs, great spot to socialize or just relax enjoying your drink. The rooms are clean, with streaming TVs and walk in shower bathrooms. Very friendly staff.

Well air conditioned rooms enjoyed the bar

Yes

Not every friendly

Nice

Check in was simple. Great location. Clean quiet and very comfortable.

Room was good and clean. Friendly Customer Service

The room was just super cold, even with having the heater to 80. It was snowing but the airflow throughout the hotel wasn’t the best.

Nice hotel. Great staff!

Rooms were very nice. The bartender was really nice and stayed open for our large group tha got in late. The shuttle bus left us stranded though. They said they’d come back in 40 minutes. We waited for an hour and 45 minutes before somebody at the hotel said they weren’t coming.

The breakfast wasn't worth the price. Also, my card was charged for 100 plus for a dinner we never ate. Needs a better system as far as people eating and charges being made to rooms. The balcony was nice so was the lady up front.

Clean rooms with good amenities

The room was clean.. the customer service was great! It was New Year’s Eve but it was quiet and comfortable.. I will definitely be staying again

I love the fact my teenage sons were able to go down to play on the pool table. They were also able to use the wait room. The Restaurant and Bar was a perfect place for me and my husband . To sneak away and have some alone time. This hotel had something for Everyone. I would definitely recommend this place. Thanks

Rooms could be more comfortable and larger.

It was nice

Super clean and very accommodating staff!

N/A

The staff here were welcoming, friendly, & kind. I could get my necklace to latch so I asked one of the ladies and they helped me with no issues. Front desk greeted me every time I walked it. I needed extra towels they can right up to the room. I asked if there was a microwave I can use…,they set one up in my room. I will stay here every time I’m in the area.

Spotless rooms great customer service

Got this room just because it said we would have a lake view on the balcony but instead we saw nothing but trees with no view of any lake very disappointed

Everything was great

Great staff, view and quietness.

Loved this place!

The only issue was the loud crickets that were in the shower drain well that and the towels that were stained with makeup before we use them

Batteries low in remote, not enough towels, body wash dispenser was empty. Coffee in all 4 coffee pots were empty at breakfast. Staff was friendly and accommodating. We were there for an event and shuttle service was great

The room was very clean and the staff was very welcoming and the chocolate cookies at check in was a plus

Easy overall weekend

Clean room and friendly staff. Checking in was seamless.

If their bikes had been parked away from the building it wouldnt have been so bad. But they were really inconsiderate of people trying to sleep. The other two nights I stayed were nice. Last night was terrible.

Clean room and nice ac

Yes

The room was spotless, modern, and very comfortable. The bed was cozy, and I appreciated the thoughtful touches like quality toiletries, a spacious desk, and plenty of outlets for charging my devices. My room also had a fantastic view of the lake, which made for a peaceful and scenic atmosphere. The hotel’s location is incredibly convenient — close to both DFW Airport and downtown Dallas, but tucked away enough to enjoy some peace and quiet. I especially liked the nearby walking trails and how easy it was to get around the area. Amenities were excellent. The pool area was clean and relaxing, and the on-site restaurant served a delicious breakfast with plenty of options. The fitness center was also well-equipped for a hotel gym. Overall, this is one of the best hotel experiences I’ve had in the Dallas area. Whether you're traveling for business or leisure, I highly recommend the DoubleTree Farmers Branch. The service, comfort, and attention to detail truly stand out. I’ll definitely be returning!

Clean room, comfortable. Excellent breakfast and restaurant service.

Clean room

We enjoyed our stay for July 4th weekend. This is not our first time so we were happy to be back.

We were assigned to a handicap-accessible room, which came with a larger shower but no countertop and very poor lighting. The biggest disappointment was the view—our window overlooked a service area instead of the lake, even though the hotel was clearly not full. Dinner at the bar was decent; the brisket tacos had good flavor but were a bit fatty. The highlight of our stay was Troy, the bartender, who always delivers outstanding service and cocktails. His Colorado Bulldogs were the best we’ve had. Overall, the location and bar service were excellent, but the room assignment and overall experience left room for improvement.

beautiful place great staff

All great

The carpet in the room had an old musty smell, like feet.

Loved balcony view quiet location easy parking . Wish had microwave and bwtter pillows.

Great stay not to far away from the airport!

All good just my ac wasn’t work

The room was very clean and nice. Great view of the lake from the lake side view rooms. Staff was very accommodating and polite.

WiFi crashed.

Sabrina was amazing

Great stay and staff.

Very quiet and safe location. Staff was friendly and provided great service. The only issue I had was that the WiFi is absolutely trash. I brought my Xbox console hoping to play my video game during my stay and turned out the hotel WiFi wasn’t fast enough for gaming. If you plan on gaming during your stay I recommend you book somewhere else. Overall I enjoyed my stay.

Warm and friendly greetings and adjusted my reservation timely and accurately.