Residence Inn by Marriott Dallas Allen/Fairview

Clean, super friendly and helpful staff, breakfast was good.

Good options for vegans/vegetarians were very limited

Great breakfast and providing to go boxes which is easier to take some food to room....

There was a smell of sewage when you ran the water in the bathroom. Broken handles on cabinets in kitchen (noted when we entered the room). Couch and chair had noticeable stains from previous guests.

Exceptional

Great Location Too Much Deferred Maintenance

Exceptional

Good

Just what I needed. Roomy, clean, plenty of towels.

Exceptional

Exceptional

This place was really great. There is always something wrong with a hotel but not here. The staff was friendly and helpful. The room was clean. There was actually no smoke smell in our no smoking room. The appliances were working. There were pots and pans with all the utensils you can name in the room. The thickness of the walls were pretty good because I have two toddlers and I was worried about them making too much noise. And the breakfast was different everyday. We were very pleased and we will definitely be coming back.

Great location and within walking distance to several restaurants and movie theater, however, customer service was not up to the Marriott standard. Breakfast was a very narrow window, and at one point breakfast was closed at 8:45am.

Exceptional

Feels like home away from home. The first hotel I've gone to that has a full kitchen area, dining area and living room area! Staff were helpful. Breakfast was good. It was a good stay, overall!!

Storm came in and water was coming through our window into the room told the front desk and look like someone mopped it up but it kept coming in and soaked our floor. Nothing else was done. Kinda upsetting

The property was clean and well maintained.

Great experience - had not stayed here for a few years. It continues to be well maintained and consistently good

Superb

The only complaint would be the pull out couch. The mattress could use some attention and more than one pillow to go with

Nice breakfast

Sofa bed wasn't great, expecting bunk beds for the kids

Exceptional

I had to clean the room when I got in. The office chair had streaks of a white substance all over it. Hand prints in the walls. Couch cushions were even dirty. I got an accessible room and the shower chair was so rusty it took two people to get it down. The room smelled thick of cigarette smoke.

Almost Everything was perfect We stayed 3 Nights They didn't cleaned our room They didn't gave us towels

Was very clean and aesthetically pleasing. Enjoyed my stay.

Enjoyed it

I will be staying again and again! I stayed in the suite with kitchen and it did not disappoint! You cannot go wrong with this beautiful hotel...it is close to absolutely everything!! It was clean, the staff were wonderful and the breakfast was tasty! If I could give you 10 stars, I would:)

Room was spacious and clean, and buffet breakfast was very good. Location is also excellent. Docking some stars as walls were very thin, and we could hear water and noise from another room. The fridge in the kitchen also had some issues, and the indoor pool was freezing and needed a cleaning.

We really enjoyed our stay here! The young man at the front desk was very helpful and kind, and they are great about dogs, and the motel is in a very quiet neighborhood-yet close to restaurants and shopping!

Wonderful staff and love the location. Beds were comfortable and hotel as a whole was nice. The rooms need some updating. We had broken drawers and a vanity that had all the drawers removed.

Rooms smelt bad

Exceptional

Staff was very helpful and friendly. Hotel was very clean and my room was beyond expectations. We are already booking our next stay here for the summer

Very Clean, Nice & Comfortable Stay. The Staff was Very Helpful & they Provide Breakfast

Silence Good location We had no light on bed at first night And we had no wather to shower second morning .. i ran a marathon and couldn’t shower coming home

Silence Good location We had no light on bed at first night And we had no wather to shower second morning .. i ran a marathon and couldn’t shower coming home

Great location and the staff were very nice and friendly.

Great location and the staff were very nice and friendly.

Good

Second time at this hotel. Same experience as first time - great location, hotel has everything you need and the staff are first class.

Room was clean and comfortable

Quick, easy checkin. But surprised to learn there's a wait list already at 4 pm for a late checkout tomorrow morning. Room very spacious and clean.

Breakfast was wonderful everyday

Our room was excellent. Amenities were great. All of the staff we met were great.

Staff, clean room, and amenities. Everything was so close and the staff was amazing.

Ants in the bathroom.

of the building is shabby. The fire pit didn't work . . . it looked destroyed. The patio cushions worn out. Pool door to patio was non-functional. Cracked tiles in elevator. Stains in hall carpeting. A slight stink in room . . . maybe, closed up too long . . . or previous smoker. Couches tattered and somewhat grubby. I see tremendous potential with attention to detail. It worked for a 4 day stay but rather lack-luster. It needs a remodel to meet typical Marriot standards that I enjoy. Room 503.

the staff .

Clean and spacious rooms. Front desk personnel were very friendly.

Man this place is awesome I loved everything about it and it's quiet and clean just nice no complaints

Room was clean. Front desk staff is always helpful and friendly. This was our second stay and we have another trip booked next month. The area has a lot to do!

Clean and spacious room. Breakfast staff was great and kept things supplied. Front desk was helpful.

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One of my most fave stays. What a wonderful property! I loved the bright pillows on the comfy couch. From the moment you walk in it feels safe and upscale yet do not pay upscale prices. I love that it had a full kitchen table! I loved the water art feature by the elevators too! I did not expect a full fridge and two stove top burners! BONUSES! The square footage of 699 was ample room! My son always appreciates a desk and comfortable office chair to do his gaming so SCORE there too! So normally when a kitchen is provided, you don't get a breakfast in the lobby. THEY DO THAT! Breakfast is included in your stay! What!? I know right!! This'll be the first time that I had a kitchen and was offered complimentary breakfast in the lively and comfy lobby area.

So normally when a kitchen is provided, you don't get a breakfast in the lobby. THEY DO THAT! Breakfast is included in your stay! What!? I know right!! This'll be the first time that I had a kitchen and was offered complimentary breakfast in the lively and comfy lobby area.

Beautiful area and property. Convenient to shopping

Such a beautiful place to stay and everything clean. Breakfast was amazing and so much options to choose.

The only thing I had a problem with was when I asked the front desk girl several times about incidental fee she told me there wasn’t one. Now I know all my life of traveling there has not ever not been a incidental fee. But I could tell she was getting frustrated. So the next day I went downstairs to check out to ask way was I charged $400 on a stay that cost $357 and that girl told me incidental fees.

Clean and comfortable room. Loved having a kitchen. Walked to everything. Very friendly staff.

Exceptional

My husband and his friends gathered for some time off and had a blast.

Great facility and location

Very clean, friendly staff, excellent breakfast, big rooms, comfy beds and pillows, and having a kitchen was great! We will definitely stay here whenever we are in town.

I was very disappointed with my recent stay at this Marriott Bonvoy property. Upon check-in, I found the room in an unacceptable condition: the kitchen had trash left behind, the pull-out bed was unmade with cushions scattered on the floor, the bathroom mirror was dirty, and a side lamp was broken. This experience did not align with Marriott’s ‘Commitment to Clean’ initiative, which emphasizes rigorous cleaning protocols and guest room sanitation .  As a Marriott Bonvoy member, I chose this hotel expecting the high standards the brand promises. Unfortunately, the lack of proper housekeeping and maintenance fell short of those expectations. I hope management addresses these issues to uphold the quality and cleanliness standards that guests anticipate from Marriott properties.

We travel a lot and are not brand specific when it comes to the hotel usually booking the hotel for convenience to our destination, amenities or other reasons. This is the first hotel I’ve ever stayed at that has made me want to become loyal to residence Inn by Marriott. We booked 2 accessible suites for 3 nights each and this hotel checked every box. A hot breakfast in the morning, indoor pool with a pool chair left. The rooms were clean and spacious and well stocked with personal items, including dish soap and dish dishwasher liquid as we had a full kitchen. The staff at 4 o’clock in the morning, 1 o’clock in the afternoon or 11 o’clock at night, no matter who it was, was more than helpful always greeting you with a smile. The location for us was perfect as we were visiting family in Fairview. And that entire area was very walkable with an abundance of eating and shopping things close by.

Very clean and very quiet. All staff were very polite

This was the dirtiest hotel I’ve ever rented. They reviewed it at 9.2 it isn’t worth a 6.2. It had built up grease and food all over the stove top and oven door not only being filthy but giving off an odor of dirty disgusting grease. The floors were filthy. I didn’t even want my suitcase on the floor. And once I decided to try to just sleep and get out of there, my night stand right next to my bed was filthy dirty. The handle on the night stand had some dirty build up all over it making it unbearable. I called the front desk telling them the conditions and saying I was leaving could I please get a refund for the rest of my stay? They refused. They would not even give me a refund for my 2nd and 3rd night with the 24 and 48 hour notice. The refrigerator as well as the freezer smelled horrific. And the people across the hall appeared to be living there permanently. I had to leave immediately due to the filth and due to the fact that I am a female traveling with my 2 young daughters, for my safety. I spent 0 nights at this establishment. I had to rent an entirely different hotel. I reached out to Expedia and they did nothing for me. Expedia should look at the hotel before they give it a review or before the rent it to a hard working individual whom ended up being ripped off for $70o dollars. Shame on you Expedia, shame on you both for not caring whatsoever about your customers, their happiness, their safety, and their wellbeing.Most disgusting hotel I’ve ever been overcharged for

Great location, the hotel was reasonably priced for the amenities provided. Clean pool and above average breakfast made our trip an enjoyable experirnece.

Everything was clean and comfortable. The breakfast could use a few more options, and we only had room service tidy up our room 1 out of 4 nights.

Great location close to everything. Staff was very responsive and the daily breakfast was great. Even had gluten free options!

We really enjoyed our stay, great location and great staff! My dogs loved this places as well. Lots green areas around the hotel, plus a dog park not far away. Bag stations also a big plus!

Great place to stay! Very clean and quiet. A home away from home.

Front desk was very good, fast and friendly!

Clean, quite and great staff

The property was very nice I stayed for the weekend as a staycation. It wasn’t very quiet though. There were quite a few families. It didn’t bother my much but it quieter during sleeping hours. My check-in was horrible as I prepaid for my room so I don’t know why the hotel clerk was asking so many questions about my stay. Other than that everyone else seemed pretty friendly.

It's an excellent hotel, is huge and comfortable.

Gabby at the front desk is excellent.

Everything

Top notch.

The hotel itself is conveniently located near a mall and various restaurants. Cleanliness and staff were great! We look forward to coming back.

nothing

Really enjoyed our stay! We were there 5 nights and had no issues ! Do however wish breakfast was open till 10am during the week days as it was really good and missed out one of the days as we got down there at 9:01am!

I enjoyed the location cause it was close to everything it was also very clean

Staff was extremely friendly - hotel lobby is smaller than pictured but that’s fine. Rooms were clean and spacious and the kids loved the pool!!!!

Hotel was very comfortable and the staff was nice and welcoming.

Okay

Gabby at the front desk was very helpful and took time to help us. Gabby is an asset to this property.

Such a nice and quite place

Pool totally unusable and had been for days.

The property is always clean and suits our needs perfectly. The breakfast is also a good cariety

It was decent and clean.

Excellent experience

Best bang for yoy buck with the complimentary breakfast!

Friendly staff

Good

Great staff and hotel ! Good breakfast, close to shopping including Allen outlet mall.

Very nice and clean hotel. We enjoyed our stay and would stay again. I recommend if you are in the area.

By far the best hotel in the Allen area.

Great hotel and location!!

Great location, very helpful staff, clean, comfortable beds, easy walk to shopping and restaurants. We stayed 5 nights and will stay again on our next trip to the area. Highly recommend.

I loved it so much I only come here now!

Indoor pool is great. Handy being so close to variety of quality restaurants and shopping. Did not like shower without handheld wand.

Customer service was top notch. The manager was “on point” in the mornings taking care and helping with the breakfast buffet. Which included a different menu every day…! Great place, we WILL be back!,

Our second time to stay at this hotel. Both times were excellent. Our room was clean and well maintained and the hotel as well as surrounding area appeared to be safe. Will definitely be staying again in the future.

Great staff and location

Customer service is horrible. They are not helpful. There is a smell of pee everywhere you go. This is a pet friendly hotel, so that would explain the smell. The room is nice. Feels like an apartment. Beware, your keycard may not work at some exterior doors. Lastly, you will not receive a refund on your nights if you have to leave early. Additionally, the manager is rarely available to discuss any issues, such as early departure.

Like that the king suite was spacious!

Poor customer service and attention

Loved the ease of access from the property to various attractions. Enjoyed being able to walk to dining and shopping. Wish there was a hot tub. Wish breakfast was a bit better and better service. Room wasn’t too clean but staff was willing to clean in the middle of our stay which was appreciated. Overall a good experience.

Great rooms. Great location. Free breakfast was decent.

Great location. Great hotel room with a bedroom. Perfect for a family.

✨

As a mobility impaired guest, I stayed in a handicapped room. Three minor complaints. Not enough handicapped parking. Floor drain in bathroom was full of hair. Rooms seemed far from desk. Nice place.

My family and I have stayed at this property at least 4-5 times over the past few years and have always had a good experience. This stay was nice, but the room we stayed in was very dated looking. The wallpaper needed to be replaced and there was rust in the shower area. No housekeeping during our stay, we had to ask the front desk for fresh towels and empty our own trash cans. For the price we paid we expected more.

The breakfast would be better if it had bacon and potatoes. Other than that, it was great

The mattress and pillows were horrible and not comfortable at all.. The A/C would not stay cool so we melted the entire night. Will not stay at the property again, especially for the price! Breakfast was great, though.

Good price

Enjoyed my stay - did think it was overpriced

Room size is great plus it had a kitchen which we did not use but is always convenient. Staff was great and always friendly which is something that I always look for. To me, what is the sense to have a great place to stay if the staff makes it miserable.