Best Western Plus Elmendorf Hotel / San Antonio Hotel

The rooms were clean, but booking another night and staying in the same room is the most difficult thing to do!

👍🏽

Very clean room. Bed super comfy. Staff very friendly and helpful

Friendly staff great breakfast clean and organized

Rooms were well taken care of. Staff was friendly and very helpful. Enjoyed the stay

The bedsheets had not been changed and were significantly torn. The pillows were just lumps. The staff was very welcoming and helpful though

Bathroom door locked and couldn't get in. However, the hotel staff promptly responded and opened the door for me.

Greatvprice. Super location.

My room was clean but there were roaches. My room door did not lock and my room key never worked

Overall stay was comfortable.

Building was very hot. Ac would keep turning off and room was hot throughout the night.

Rooms were clean

Love the location and the well lit parking area but the second floor had a peculiar smell, the room was a king room, no light on desk, no lightbulb in lamp and when I leaned over to wipe my butt the toilet lifted right off the floor cause the bolts were corroded right out. I pointed this out to the front desk.

Very Clean rooms

Excellent service and clean

A bit secluded but otherwise good experience.

NA

Excellent service 👍

Excellent, clean and quiet.

Nothing

Nothing

Terrible service on night shift

Room was clean but the bathroom had ants !

Nice

The bed the location potholes

Way overrated bad beds the room smelled and the person checking us in was not helpful. Would not stay here again

Nothing

Great location, rooms where nice and spacious. Cold a/c wouldn’t mind staying there again. Great prices.

Nice staff. Clean room, comfortable bed, good breakfast. Quite. Easy on/off the highway.

Very comfortable, clean and quiet. Employees were nice and helpful. The room was large and air conditioner was cold.

Fairly convenient and not right on the highway The shower was for handicapped and I know they are needed but there was water all the way into the sink area. My husband and I were afraid that we might fall.

Everithing N/a

Bad odor in room

N/A

Staff service and great service attitude A roach on my ceilling, a hair on the shower wall, room smell to sweat, towels had hairs (not mine), matress was uncomfortable, I slept with disgust.

Clean Rooms, breakfast was great overall experience was good

Dirty, Dirty Dirty, hairs in tub, Black mold on the walls, staff was terrible dont care for customers never again

Tv remote didn't work,outlet plugs in bathroom were hard to connect too

Unfortunately we don’t have many good things to share. If you’re an allergy sufferer, do not stay here! The first room we were assigned smelled so strongly of mildew/ mold that we had to change rooms. The second room was better but was extremely dusty. All furniture was very well worn. The hot breakfast was cold, but this area was definitely the cleanest. We were surprised this hotel had the rating it did on hotels.com!

The Breakfast Lady was Awesome! She rotates the meat from sausage patties to sausage links and rotates potatoes and scrambled eggs. Very good Breakfast!!

The staff were all great and the room was clean. The room smelled stale and stuffy and the pool was green and unusable.

Nice

excellent place, no complaints, i stay in this hotels all the time for work and they’re good.

Used plastic knives placed as new.

The AC is too loud and noisy

Great services

My stay is good but it a smell that unpleasant here.

The location, it was on the outskirts of San Antonio.. to keep traveling early morning It was dirty, the room was full of black mold! Towels were old and torn and bed was dirty!!!!! The bathroom had hairs on the walls! It was so gross! The staff has an attitude, and when I brought it to their attention… they said they could not do anything!

Nothing Everything there was bugs mold all over the bathroom dirty sheets and shower curtain stains all over the chairs and blankets

Unfortunately, the breakfast was not very good and didn’t have much selection. Improving the variety and quality of food options would make the experience much better for guests, especially for longer stays. The pool was also a concern—the water was a dark green color and looked like it hadn’t been cleaned in a long time. More consistent cleaning and water quality checks would greatly improve safety and guest satisfaction.

We've stayed at this location several times. Each time has been a good experience. The room was clean. The staff were friendly. The breakfast is better than most places we've stayed at.

The overall experience was very good. Clean nice quiet room The only thing I did not like was the smell outside of hotel. Smell was kind of a hog barn not far away.

The price was good, nothing luxurious. Staff was nice. Room was outdated with carpet. Basic amenities. The roof was very humid when we got there but after a while the AC worked well. The bedding is a little stiff.

One of queen beds had bed bugs and the room was not properly cleaned they accommodated us to a another room would not stay here thank you

The room was clean and I will go back again.

The hotel smelled like Marijuana and there were people smoking and drinking alcohol outside. The smell was not tolerable and at times over the night there were loud noises coming from different floors and rooms. Did not feel safe as we had children.

Not clean …………

It used to be very nice, but their breakfast sucks more than a mexican dog.Without hair that has been laying on the street for years.Begging for food.

It was a relaxing stay but the only bad thing was the problem with our door but the staff (Rene) was so helpful

Roach went over my wife face while she was sleeping

Breakfast 🌹

Clean, spacious and a good night sleep. The gym was just right and the breakfast was readily available and hot. I would stay there again in the future

Rm was nice and spacious. Bed was comfortable. No coffee maker. Had kcups but no machine in the room. Wish there was a pool.

The cleaning lady was pleasant They sell phone chargers

It was unprofessional for the breakfast lady to keep reminding everyone the time it closes, but because there is one waffle maker it causes a delay in eating. I suggest two if the number of check in is more. Also rushing me.

Water Drops from the batjroom cealing

Room cleaning crew were excellent though.

Nice hotel, great location for us.

Counter clerk did not let my partner in, because he was on the hotel listing. Never heard of that. My boss had to get another room for my partner. Very dissaponted. Clean hotel, ammenities are great, Clerks need to stereo type and ask personal questions!

It was a lovely day. I love the help there the staff they’re awesome Rene’s really awesome. Jason was pretty cool too and I love the kitchen help Desiree. She’s very awesome. Thanks for a lovely stay

All of the above.

Exceeded my expectations. Room was huge.

All of the above.

I didn’t like the man that was working last night

Todo bien, gracias solo el baño medio sucio

I enjoy my time there. It’s like a mini vacation for me. Thank you for everything. Renee is like so awesome and Desiree is too.

I have no complaints I’m satisfied!

Clean room and overall pleasant stay!

Muy buen hotel lo recomiendo

Rene the night shift staff was very awesome

more clean

Avoid this place at all cost and find somewhere better. Rooms are very dirty, staff is not helpful and they do not keep good amenities in the room. My wife had some red spots on her feet the next morning and said she felt itching and what felt like biting during the night. She couldn't see anything but immediately got in the shower and cleaned her body and feet off. She said she stripped the bed down and couldn't see anything but she has very clear red whelps on her left foot that have been itching nonstop. She went to the front desk to get help about something and he didn't even understand hardly what she was saying which doesn't help anything either. Just all around a very dirty place. This is usually where my employees stay when they go down to San Antonio for work and it will be removed from our list as well. You can find a better cleaner place where they actually understand you.

The towels are too old.

Breakfast was good and lady said good morning to everyone. We forgot a medicine in room and they called us to let us know. We went back to pick it up, that was so thoughtful, it was my husband’s glucose monitor which is important and expensive.

Excelente place to stay

Thank you for the service; the staff was very attentive and friendly. The only downside was that the room smelled terrible—strongly of dampness—and the bathroom smelled quite a bit like sewage, so we spent the entire night surrounded by very strong odors.

Front desk during the night shift was very helpful and kind! The breakfast was decent and had hot eggs, waffles, and the other basics you'd find in most hotels. Room was well maintained and cleaned and my favorite part.. LOVED the body soap in the bathroom!

breakfast was on time 6-9am and it was hot and fresh

We were woken up to the blaring sound of the smoke detector. When I notified the front desk I was just told "we will let management know".

Goog

Best time I've ever had I was treated like family when we left our stay we felt we were leaving home thank y'all for your hospitality and for treating us like family loved the stay God Bless

We had a great stay. Staff was very friendly and very welcoming. From the front desk staff, kitchen and cleanings ladies . Everyone was so nice and friendly. Hotel, room, everything was so clean. We do recommend this place.

All good

Breakfast was okay. Not alot of choices. The staff in charge of this area was rude and turned TV off and ran guest out of area. It advertises common area but guest werent allowed to justvsit around and enjoybthe food nor company.

Not offered compensation forany discomfort.

The rooms were okay only issue was it did not have enough good lights, room was dark .. Also the walls are very thin .. The bathroom smelled very bad, & the toilet had a bad smell as well ... The breakfast was not my favorite & my daughter hated it unfortunately.... There was only sausage , egg , waffles , toast , bagel .. & only 2 type of cereals .. I traveled w children so was hoping to have at least froot loops etc & just more variety to choose.. Overall I do not think I would stay here again ....

Great stay

The hot breakfast was fresh, tasty and different each day. The staff were all friendly and attentive. The room was clean. Will definitely stay here again when in town.

The rooms were decent and spacious. Comes with a fridge and microwave ,dryer, Ironing board, they do have a washer and dryer. There free breakfast in the morning good selections to choose from , free wifi . Staff was very friendly and attentive. There are a couple of food places you can go to eat that are very close. You can probably walk to them if you wanted to. Saw some deers and an armadillo at night.

Bad customer service.

internet was down

Phone in room was not working — fully disconnected and non-functioning. Don’t expect late checkout either. Daytime manager was rude when we raised issue of the phone not working.

Staff was friendly, breakfast good, but our bummer was the smell of the room and restroom, dirty stained blankets.

Very quiet

Clean, quiet, hot breakfast and helpful staff.

I normally don’t complain, the room was fine, I was in Elmendorf tx because my sister only had a few days to live, we were staying up late to be with her, the house keeping staff kept coming into the room at the door asking if we were ready, I told them at 11:00 but it kept happening. I truly really liked everything else.

S

It was average,

Very virtuous

It was clean and staff was amazing

Great service

Low water pressure. Dangerous metal on bed frame resulting in cut ankle. Inadequate heating system. However, breakfast was good.

Everything great room with a little wrappers here and there but that was the only thing everything else was great.

Carpet has bad old smell and only had cold feet r warm water only with below freezing temperatures outdoor and asked for a hot shower so I can get ready for work early in the morning and didn’t hear back from them until like 3 hours after I was at work and had too shower with cold water with 20 degree wheather outdoor

Thank you

This was our second time staying at this hotel. The room was clean and the bed was comfortable. The breakfast was super with many choices. Desiree is very efficient with keeping the area clean and always stocked throughout the time. The owners are very friendly and accomodating to our needs. Also the cleaning staff are very friendly and also very accomodating when you ask for anything. Even though the property is a little hard to get to especially at night because of the semi trucks that park along the route to the hotel the grounds are well taken care of clean. The best part is the wildlife that can be seen both day and night. At any time of the day it is not unusual to see deer or bucks feeding by the side of the road or at the back of the property. Even pheasants can be seen at times. We would highly recommend this property. They are in the process of renovating rooms as well and those rooms are really nice. We love how they recognize us each time we are there!!! We will be back!!!

No complaints great stay

Could use a healthy food selection

It is a very good place to stay. We are in a handicap room on the third floor. The bathroom is large but to get into the shower, you have to step over the side of a bathtub. The bathtub has a retractable seat & adequate hand bars. It is not as handicap friendly as it could be but it is doable using caution.

.