Best Western Plus Elmendorf Hotel / San Antonio Hotel

Nice

excellent place, no complaints, i stay in this hotels all the time for work and they’re good.

Great services

My stay is good but it a smell that unpleasant here.

Unfortunately, the breakfast was not very good and didn’t have much selection. Improving the variety and quality of food options would make the experience much better for guests, especially for longer stays. The pool was also a concern—the water was a dark green color and looked like it hadn’t been cleaned in a long time. More consistent cleaning and water quality checks would greatly improve safety and guest satisfaction.

We've stayed at this location several times. Each time has been a good experience. The room was clean. The staff were friendly. The breakfast is better than most places we've stayed at.

The overall experience was very good. Clean nice quiet room The only thing I did not like was the smell outside of hotel. Smell was kind of a hog barn not far away.

The price was good, nothing luxurious. Staff was nice. Room was outdated with carpet. Basic amenities. The roof was very humid when we got there but after a while the AC worked well. The bedding is a little stiff.

One of queen beds had bed bugs and the room was not properly cleaned they accommodated us to a another room would not stay here thank you

The room was clean and I will go back again.

The hotel smelled like Marijuana and there were people smoking and drinking alcohol outside. The smell was not tolerable and at times over the night there were loud noises coming from different floors and rooms. Did not feel safe as we had children.

Not clean …………

It used to be very nice, but their breakfast sucks more than a mexican dog.Without hair that has been laying on the street for years.Begging for food.

It was a relaxing stay but the only bad thing was the problem with our door but the staff (Rene) was so helpful

Roach went over my wife face while she was sleeping

Breakfast 🌹

Clean, spacious and a good night sleep. The gym was just right and the breakfast was readily available and hot. I would stay there again in the future

Rm was nice and spacious. Bed was comfortable. No coffee maker. Had kcups but no machine in the room. Wish there was a pool.

It was unprofessional for the breakfast lady to keep reminding everyone the time it closes, but because there is one waffle maker it causes a delay in eating. I suggest two if the number of check in is more. Also rushing me.

The cleaning lady was pleasant They sell phone chargers

Water Drops from the batjroom cealing

Room cleaning crew were excellent though.

Nice hotel, great location for us.

Counter clerk did not let my partner in, because he was on the hotel listing. Never heard of that. My boss had to get another room for my partner. Very dissaponted. Clean hotel, ammenities are great, Clerks need to stereo type and ask personal questions!

It was a lovely day. I love the help there the staff they’re awesome Rene’s really awesome. Jason was pretty cool too and I love the kitchen help Desiree. She’s very awesome. Thanks for a lovely stay

All of the above.

Exceeded my expectations. Room was huge.

All of the above.

It was quite and clean N/a

I didn’t like the man that was working last night

I DID NOT LIKE HOW HORRIBLE TYLER ELEVATOR SMELLED! SMELLED LIKE ONIONS OR BAD ODOR.

Todo bien, gracias solo el baño medio sucio

I enjoy my time there. It’s like a mini vacation for me. Thank you for everything. Renee is like so awesome and Desiree is too.

I have no complaints I’m satisfied!

Clean room and overall pleasant stay!

Muy buen hotel lo recomiendo

Funeral

The pool

Rene the night shift staff was very awesome

more clean

Avoid this place at all cost and find somewhere better. Rooms are very dirty, staff is not helpful and they do not keep good amenities in the room. My wife had some red spots on her feet the next morning and said she felt itching and what felt like biting during the night. She couldn't see anything but immediately got in the shower and cleaned her body and feet off. She said she stripped the bed down and couldn't see anything but she has very clear red whelps on her left foot that have been itching nonstop. She went to the front desk to get help about something and he didn't even understand hardly what she was saying which doesn't help anything either. Just all around a very dirty place. This is usually where my employees stay when they go down to San Antonio for work and it will be removed from our list as well. You can find a better cleaner place where they actually understand you.

The towels are too old.

Hotel staff at check in were very rude Hotel staff

Only 1 wash cloth in the room for 2 guests, easily corrected. No bathroom exhaust fan.

Breakfast was good and lady said good morning to everyone. We forgot a medicine in room and they called us to let us know. We went back to pick it up, that was so thoughtful, it was my husband’s glucose monitor which is important and expensive.

Excelente place to stay

The president of fun does during during the first shift

Thank you for the service; the staff was very attentive and friendly. The only downside was that the room smelled terrible—strongly of dampness—and the bathroom smelled quite a bit like sewage, so we spent the entire night surrounded by very strong odors.

N/A

Everything was excellent

Front desk during the night shift was very helpful and kind! The breakfast was decent and had hot eggs, waffles, and the other basics you'd find in most hotels. Room was well maintained and cleaned and my favorite part.. LOVED the body soap in the bathroom!

breakfast was on time 6-9am and it was hot and fresh

We were woken up to the blaring sound of the smoke detector. When I notified the front desk I was just told "we will let management know".

Goog

Best time I've ever had I was treated like family when we left our stay we felt we were leaving home thank y'all for your hospitality and for treating us like family loved the stay God Bless

Everything

We had a great stay. Staff was very friendly and very welcoming. From the front desk staff, kitchen and cleanings ladies . Everyone was so nice and friendly. Hotel, room, everything was so clean. We do recommend this place.

All good

Breakfast was okay. Not alot of choices. The staff in charge of this area was rude and turned TV off and ran guest out of area. It advertises common area but guest werent allowed to justvsit around and enjoybthe food nor company.

Not offered compensation forany discomfort.

Price is a bit high.

The rooms were okay only issue was it did not have enough good lights, room was dark .. Also the walls are very thin .. The bathroom smelled very bad, & the toilet had a bad smell as well ... The breakfast was not my favorite & my daughter hated it unfortunately.... There was only sausage , egg , waffles , toast , bagel .. & only 2 type of cereals .. I traveled w children so was hoping to have at least froot loops etc & just more variety to choose.. Overall I do not think I would stay here again ....

Some of the appliances were broken and unusable. I'm glad they were able to find a room because one of the rooms I booked did not get booked. Booking.com is probably not a good platform for booking the hotel.

Great stay

The hot breakfast was fresh, tasty and different each day. The staff were all friendly and attentive. The room was clean. Will definitely stay here again when in town.

The rooms were decent and spacious. Comes with a fridge and microwave ,dryer, Ironing board, they do have a washer and dryer. There free breakfast in the morning good selections to choose from , free wifi . Staff was very friendly and attentive. There are a couple of food places you can go to eat that are very close. You can probably walk to them if you wanted to. Saw some deers and an armadillo at night.

Bad customer service.

good location

internet was down

Phone in room was not working — fully disconnected and non-functioning. Don’t expect late checkout either. Daytime manager was rude when we raised issue of the phone not working.

Staff was friendly, breakfast good, but our bummer was the smell of the room and restroom, dirty stained blankets.

Quiet Na

Everything was perfect. The room was just what we needed for a good nights sleep. All the accommodations were perfect. We had everything we needed. There was nothing to not like, the location was decent. The hotel in full was a great stay and very comfortable.

Very quiet

Proximity to work and restaurants Not much

Clean, quiet, hot breakfast and helpful staff.

I normally don’t complain, the room was fine, I was in Elmendorf tx because my sister only had a few days to live, we were staying up late to be with her, the house keeping staff kept coming into the room at the door asking if we were ready, I told them at 11:00 but it kept happening. I truly really liked everything else.

S

It was average,

Very virtuous

It was clean and staff was amazing

Great service

Low water pressure. Dangerous metal on bed frame resulting in cut ankle. Inadequate heating system. However, breakfast was good.

Everything great room with a little wrappers here and there but that was the only thing everything else was great.

Carpet has bad old smell and only had cold feet r warm water only with below freezing temperatures outdoor and asked for a hot shower so I can get ready for work early in the morning and didn’t hear back from them until like 3 hours after I was at work and had too shower with cold water with 20 degree wheather outdoor

Thank you

This was our second time staying at this hotel. The room was clean and the bed was comfortable. The breakfast was super with many choices. Desiree is very efficient with keeping the area clean and always stocked throughout the time. The owners are very friendly and accomodating to our needs. Also the cleaning staff are very friendly and also very accomodating when you ask for anything. Even though the property is a little hard to get to especially at night because of the semi trucks that park along the route to the hotel the grounds are well taken care of clean. The best part is the wildlife that can be seen both day and night. At any time of the day it is not unusual to see deer or bucks feeding by the side of the road or at the back of the property. Even pheasants can be seen at times. We would highly recommend this property. They are in the process of renovating rooms as well and those rooms are really nice. We love how they recognize us each time we are there!!! We will be back!!!

No complaints great stay

Could use a healthy food selection

It is a very good place to stay. We are in a handicap room on the third floor. The bathroom is large but to get into the shower, you have to step over the side of a bathtub. The bathtub has a retractable seat & adequate hand bars. It is not as handicap friendly as it could be but it is doable using caution.

.

Room got us sick, some kind of smell!!!

I left the first night that we stay there. It wasn't safe. Two cars were stole that night. I asked for a refounf and hotel management didn't want to give me my money back and expedia couldn't do anything. Horrible experience with both of them.

The beds were uncomfortable but it was clean and cool.

Room was very nice and clean.

Its a budget hotel but fine - breakfast could be better

We stayed for 7 nights. The room was clean and comfortable. The staff was friendly, professional and accomodating. It was a good location for us to visit with family who lived 7 minutes from the hotel. The breakfast had some hot choices but were mostly the same every day.

The tv/remote wasn’t working, tried to call the office, the phone didn’t work either. Went downstairs, only one person on duty with a lot of people checking in, so I waited to tell him my problem, to which he said he would try to come up and look at it. To his credit, he showed up, unfortunately by then we were sleeping. Breakfast was a bit crowded, not a lot to choose from. They close the dining at 9:00 am, and they make sure you know that they are closing. The access road is usually filled with 18 Wheelers parked every which way, you won’t see that in their brochure. The service people are very helpful, it was the lack of service people that was concerning.

Good place to stay

The staff at the front desk was a great help when we had a couple problems checking in.

I showed up 39 minutes before check-in started. Was told I couldn’t check in without paying an extra $30. This is after I had already upgraded to the most expensive suite they offer. The room was ready, so it wasn’t a matter of them not being able to check me in. They just wouldn’t without me paying them extra money. I refused, 10 minutes of sitting in the lobby and then I could magically check in without paying the $30 Also, the wi-fi is terrible, very slow. Speeds are - 6 Mbps down/1 Mbps up I’ve never stayed at a place that sells you a room with a blocked window. But wait, there’s more! The coffee machine still had dirty grounds left in it. I guess they don’t clean the rooms between guests. Also, let’s not forget the elevator, there’s only one and you’ll spend minutes waiting for it every time you use it.

I reserved the room with my Discover card; they said I hadn't paid yet and had only made a reservation with a different card. Took a few minutes to get it figured out. The room is poorly lit and the floors are sticky. We have stayed here previously, and it was a much better experience.

Noce place

Nice room. Neighbor woke me uo 2 or 3 times, too loud.

Good

Coffee

Clean rooms staff all of it

The lady that did breakfast was so nice and kept everything clean. Such nice person

I love the hospitality the cleaners and customer service Rekha was amazing thank and I will be back

The room had goad heads in multiple locations meaning the carpet was not vacuumed. The fridge had 1 leg missing, when you open the door the fridge would fall out of the cabinet it was housed in. Avoid staying in room 210. We believed the family of ownership was living upstairs. We had to call multiple times because of noise. We believe there was a kid upstairs who was running back and forth. Around 11pm we called and asked the front desk to help communicate they were being loud. The front desk seemed to know exactly what we were talking about assuring it would stop. 30 minutes later we had to call again because it didn't stop. We were hoping the guest checked out so we could sleep better the next day, but it was the same. The kid was up at 5:30am running back and forth.

Surrounding area- the place is clean, but outside the area is dirty due to truckers leaving trash and used motor oil after servicing their trucks. Other than that place is nice. Dont let the outside the Property keep you from staying here. Its also very quiet. Thats a plus. Noise is minimal. Thank you Best Western.

Decent place to stay at. Other that running out of juice and drinks. Over all was a good place to stay at.

I had a long trip and had to wait 15 minutes before before someone came to the desk!

Great stay

Clean room staff is great

I’m looking for the next stay in a few weeks!

It was as ok

Before leaving, I attempted to take a shower, only to discover that the hot water wasn’t working. At that point, I decided to book another hotel. Overall, it was a very disappointing experience.

Corn flakes bread coffee.You name it they got it

Excellent establishment with good team members and friendly staff room was very comfortable as well breakfast was good though I did not see any muffins or anything for kids a whole lot but not bad either. Parking was easy area was safe. I also use the fitness area which was good as well. Overall a good stay