Wyndham El Paso Airport Hotel & Waterpark

Super friendly and accommodating staff. Legitimate breakfast options and a free area shuttle to use visit shops, restaurants and attractions make this hotel stand out among its competitors.

Unfortunately, our experience was far below what we consider acceptable for a hotel stay, and I believe some form of compensation or refund is warranted. During the first night, our hotel room had no working heat, and the temperature inside the room was approximately 61 degrees. We were offered additional blankets after calling the fron desk. We endured these conditions for 10–12 hours before finally requesting to be moved to another room. Having to spend that much time in an uncomfortably cold room was certainly not the experience we expected. Having to pack up and move rooms at 230 in the morning was very frustrating. Unfortunately, the issues did not end there. On our subsequent night, a vehicle parked directly outside our hotel room repeatedly sounded its car alarm and honked for HOURS. This was not an occasional disturbance. It continued off and on throughout the night, making it virtually impossible for us to get any meaningful sleep. We had absolutely little to no sleep last night. We were traveling and needed to be rested, particularly with an early departure scheduled for 5:00 AM. Instead, we spent the night dealing with an ongoing noise disturbance that significantly affected our stay.

stayed here with my pregnant wife wanted to something close to downtown and its walking distance to airport and rental car pickup very convenient hotel and staff was very friendly!

This is a excellent choice to stay in El Paso

Unsavory characters in the patio, foul language, loud foul language music made accessing additional rooms unsafe and with propensity of danger.

The room looked and felt very outdated. They need to upgrade the property. Also, the breakfast choices were very limited. The property looked very outdated.

Breakfast. Everything was fine.

Great staff

Great for any kind of stay everything was great definitely was great and will be staying again when visit the region

Great staff, very, very friendly. Nice rooms, beautiful hotel

Exceptional

Breakfast was good

Exceptional

Very good breakfast. Enjoyed.

my room was very nice. clean and comfortable. the bed was amazing and so comfortable.

Staff was kind and very helpful Rooms were decorated nicely. The "wood" floors were fine but I would have liked a throw rug near the bed. Small detail, and probably not practical

Convenient and available on short notice.

Exceptional

To start off with, the staff was incredible. The three stars is for the staff. Sadly they were dealing with a corporate issue. El Paso had some serious storms before our arrival. Our two rooms smelt of mold, the windows and the floor were filthy. You could tell that they had to do a rush job to try and clean it so it could be used. Corporate obviously didn't allow them to close those rooms in the lower floor that got flooded to get properly cleaned. We left and didn't stay, went to another hotel.

Breakfast is horrible and they do not clean rooms everyday but besides that it was ok

the staff are super nice, friendly and helpful. It's super clean

It was ok,

Facilities were great. Was flying out in the morning so location was great. Nothing. Everything was good

Our room was clean and SO comfortable. We truly appreciated its closeness to the airport. We were amazed at how quiet it was being that close to the airport.

We were placed on the first floor of Building 3, and the conditions were unacceptable. The room was filthy, smelled strongly of mildew and urine (once we turned off the air and the room got hotel in the middle of the night) , and we even found short hairs in the bed. The AC fluctuated only between freezing and sweltering, and the bathroom sink barely drained. On top of that, the hallway was incredibly loud day and night, echoing with the sounds of staff wheeling equipment in and out of nearby rooms that seemed to be used as storage only. To make matters worse, other members of our group stayed in the main building's suites, which were clean and nice. Seeing the massive gap in quality just added salt to the wound. Since we only really needed to be there the next day and our room was so completely horrible that the group in my room refused to spend another night there. I willingly changed our flights and cut our trip short just to escape. We gladly ate the cost of the unused night, taking it as a lesson learned: next time, we will willingly pay extra Uber fees to stay at a better hotel rather than sacrifice quality for proximity.

Superb

ok

Clean room

Everything Everything is good

the property is outdated and was in some type of re model the room we were assigned wasn't the cleanest we were a little disappointed. on this stayed we were let down didn't meet our high expectation as it has in the past in different facilities we had stayed before in other cities,

Close to the airport and i had a service dog with me Kinda dated

Everything was close by an accessible

The receptionist was extremely rude and unprofessional. Actually we didn't check in, I had to stay at another hotel

Nothing The receptionist was extremely rude and unprofessional. Actually we didn't check in, I had to stay at another hotel

What's with the sheet on top of comforter?? Otherwise very, very quick to airport drop off. Will use again in future. Rm# 1314

Poor breakfast

Overall our experience was not bad. The extra room was very nice. There was a good sized fridge. The room was generally clean, though there was dirt on the window sills. The initial internet setup was difficult and not functioning. However, the front desk enabled us to use the lobby guest Wi-Fi, so we were able to get on the internet. The biggest challenge was that there was no hot water for a shower when I needed it. Even leaving the water running for 10 minutes, there still was no hot water. Nonetheless, we called for help and a maintenance man came right up and explained that we were at the end of the hot water line. After awhile, the water turned hot, so my wife was able to shower fine. One of the rods used for opening and shutting the curtains was broken; the bathroom sink was chipped in many spots - there were lots of pock marks, though the sink was usable and didn't cause any real problems; it was just old and worn. The toilet had a weak flush. At the buffet breakfast, the worker was quite helpful and efficient. The breakfast cereal was a bit stale, but the whole wheat bread was quite good quality. The remote for the screen in extra room didn't work. The music at breakfast and in the meditation room was loud. One of the massage chairs didn't work; the other had only one default option and you didn't know what was coming and you couldn't adjust anything, not even for body size. There were no instructions and it was difficult to figure out.

Spotless suite, everything you could desire. Staff was so very knowledgeable and exceedingly helpful. Thanks for a great stay.

Always neat and clean So far nothing

Always neat and clean So far nothing

It was literally a 5 minute walk to the ELP terminal.

The hotel is extremely convenient to the airport. The staff is warm and helpful. The rooms, while clean, are a bit dated and could use a modern refresh.

Staff could do a better job about directing you to where your room is.

Location

Small parking lot

Location

The cleanliness, unwillingness of the cleaning staff to help with towels when asked

Very friendly people customer service great

Very friendly people customer service great

H ea t er didn't run. And we were chilly all night. Also free bkfst stopped at 9am on a Satueday?!

My room was dirty and had to be switched

Walking distance to airport

Keep do it what you are doing cause too me is working properly right to me Hotel is very clean to only bad is de continental breakfast sucks

My was not cleaned of the 4 days I stayed. I had to ask for housekeeper to come and clean the room.

Rooms were outdated woke up to bites on arms. Rooms were not cleaned all the way. Definitely will not be coming back.

Rooms are amazing large. Very nice rooms. Breakfast was not that great. Waterpark slides were closed.

the breakfast offer is repetitive and poor

The front of the hotel seem well updated however the roomwas really out dated. The room had spring mattress which were old and super uncomfortable. The bathroom water ran off and on all night. The carpet was dirty and muggy. The pool slide and kiddy pool was closed for the season which is why I reserved.

Terrible staff

Nothing8

Very good breakfast

My husband and I recently stayed here after driving 15 hours, and unfortunately, our experience was disappointing. From check-in, I didn’t feel welcomed by the front desk staff. I was dressed casually after a long drive, and while I can’t say my appearance played a role, I felt the customer service lacked warmth and courtesy. Our first room smelled stale, and the vents were covered in accumulated dust. We requested another room, which they accommodated. The second room was better but still had an odor, and the mini-split AC unit had concerning black stains. Although renovations appear to be underway, the property needs significant improvements. The furniture is outdated, and the elevators were frightening. They creaked, stopped roughly, and sometimes the doors struggled to open. Breakfast was disappointing, with very limited options and practically the same food every morning. The front desk staff often made me feel like I was bothering them when asking questions. During our room change, an employee quietly commented about our room assignment and chuckled, which felt unprofessional. I do want to recognize the gentleman clearing tables in the breakfast area. He was genuinely kind and welcoming. An older building is understandable, but cleanliness, maintenance, and respectful customer service should never be compromised. Unfortunately, I would not stay here again.

The service was excellent, and the staff was exceptionally kind. I especially appreciated the restaurant employees, who were so warm, welcoming, and attentive. I will definitely return to your property, and I will gladly recommend it to my family and friends. Thank you for making my stay such a positive and comforting experience!

The Hotel is starting to show age but well kept and clean. Wait staff was awesome! Upgraded me and my Son to a Suite because my Son is in the Navy and met me in El Paso from San Diego so could drive his car back. Well Appreciated!

Pesimo hotel nos dieron una habitacion horrible con un olor a viejo a alfombra sucia o no se pero horrible el piso del baño sucio un luz se prendia y se apagaba y tuvimos que pasar caminando por una parte en construcción para llegar a nuestra habitación eviten quedarse aqui al final gracias a expedia me pudieron cambiar a otra habitacion a las a la una de la madrugada pero bueno

When we check they didn't mention anything about the wifi parking or breakfeast. We had to go back to make sure we didn't need a paper for the parking amd to ask for wifi password we were told we needed to be reward members or pay. We we opened the door to room it smelled weird. Like laundry when it been in the washer to long then dried. There weren't enough towels for a room for four people.

The staff here was very friendly. The location was convenient because of how close it is to the airport. The room was clean, spacious for 3 of us and quiet.

We did have an issue with our first room, as there was an area of the carpet that was completely soaked with water. Thankfully, the staff was quick to address the issue and moved us to another room without any hassle, which we really appreciated. The rooms themselves are a bit outdated and could use some updating, but for a quick overnight stay, the hotel worked well for what we needed. Overall, the convenient location and helpful staff made it a good option for a short stay near the airport.

The staff was very friendly and the free shuttle service to restaurants

When I stayed the waterpark slides where close so I didn’t even use the pool went to a different pool that my friend was at

When we arrived, we had prepaid for our stay, but the staff said the room wasn't paid for until I showed them my receipt. They looked it up and found they had made a mistake. The room they gave us was dirty, and the air conditioner was not working. We asked for another room, and they gave us a room where the air conditioner also wasn't working; it was dirty, and the bathroom tub had mold. Only one elevator was working, and the breakfast was limited, and the milk was sour. We decided not to stay a 2nd night and asked for a refund, and they said they would, but a week later neither they nor Expedia refunded us for the night we didn't stay. This is the 2nd time I have used Expedia and have experienced a bad stay. As for the Wyndham El Paso Resort, the hotel was old and dirty, and the night manager was rude.

The hotel is right next to the airport, so it’s very convenient. The room was well equipped, but could have been cleaner

This is an old building right next to the airport.

i didn’t like that i didn’t get the room i reserved.

The air on the 4th floor did not work in the bedroom ugh

Place was clea and peaceful!

There were several dead roaches in my room, and the shower was clogged and I needed to exchange my room key several times due to it not working (I did not have it near any magnetics or my cell phone).

Staff was excellent at handling our concerns

It was dirty and run down. The food was awful. Needs a major uplift. The staff was very nice

Staff was great and super easy to get to the airport

Dated property. The room smelled.

Clean and convenient hotel right next to the El Paso airport.

The room was a little worn but bed was good

Honor original booking of pool side room. Exterior doors out of order. But they had great out door areas, pool and hot tub were open and nice. Bed was very comfortable.

The hotel itself was dated.

Toda la facilidad es excelente.

The water park

It’s nice place to stay

Gracias todo bien, buena ubicación

We always stay here, when traeling. Very convienant to the airport. Staff is wonderful

None

room was clean, spacious and had basic amenities.

Great shuttle service to and from airport. We also left our car at the hotel while we traveled which was easier than than airport parking.

Clean room and good breakfast

I recently stayed for my son‘s phase 2 military graduation. It was very close to the airport, which was convenient for traveling in and out of El Paso. The king size suite, my grandson and I stayed in, was rather outdated. Yet, clean and fit the needs well for our 5 day stay. The front desk staff, as well as, the other members of the hotel were kind and pleasant to be around. The main lobby was decorated festively for the Halloween season. The pool area was nice. However, the slide was closed down.

The motel is older so things are not upgraded. Only 1 elevator worked and it was very jerky when it stopped or started. The room was clean, the bed soft, but the bathroom was in need of a major upgrade, the shower beat me up, but the water pressure was good, lol. Some of the staff seemed bothered to be there, not very talkative and friendly. The breakfast is a same old, same old breakfast, eggs, sausage, toast, cereal and juice. I usually like to stay at the Hampton suites. But this motel was $160 for 3 nights cheaper and someone else was paying so there you go.

Dirty common areas and private rooms. Musty smell throughout. Staff didn’t clean my room until I requested. Cheap but sub par.

Clean room and great location

Pleasant upgrade. Close to airport.

N/A

It was a very nice hotel,front desk was really helpful

First room dirty second room clogged toilet third room finally they got it right! After the issue was corrected noise for the rest of my stay due to plumbing issues I guess that says it all

The room very clean and also lot of space

location

Nice place. Limited parking.

We stayed there 9/22, there was a lot of rain and the rain flooded a lot of rooms. We woke up at 2am to our clothes and entire carpet soaking wet. We informed the front desk person and asked if we could leave and get a refund. We were told to call when a manager was on staff. So we decided to leave rather than stay in the room that was flooding. We called the manager later in the morning and told him what happened, he said to take it up with expedia and he could not refund us money as we booked with them and he "doesn't control the weather". Its like ok, but you could at least offer a dry room at minimum or a refund. Absolutely ridiculous

Not today

The staff here was fantastic!

Staff was wonderful!

I have stayed here before out of convenience. You can literally in 3 minutes walk out of the hotel and be inside the airport terminal. The room I stayed in had recently beed refurbished. The first time I stayed it was in an old and outdated room. 2/10. Now the room would rate a 6/10 refurbished.

A/C didn’t work And keys neither Smells bad old

Complimentary breakfast ended at 9 even though they said it goes to 11. Doors on the building don’t work. Walkways outdoors were flooded from rain water.

None

The AC, Shower, safe, and room key didn't work. I told the front desk and they didn't care!

Clean place

hallways and common areas were not very well cleaned

My only complaint is that my reservation was not respected. I have booked a 2 comfortable bed , rolling shower, handicap room and was offered a standard room and one of the ladies at the front desk argued with me( September 4, 2026. )The hotel gave me a king bed rolling shower and a very uncomfortable cot. On the positive side, the bars around the toilet seat were very helpful, the rest of the staff were always ready to help. I want to mention Alfonso who was very friendly and ready to help.

Room was excellent but the pool accommodations were horrible

quick check-in

Nice place staff was really nice