WoodSpring Suites El Paso I-10 Southeast

Bad

n/a the shower head is a bit out of the wall and then there is no plug for the bathtub i had to use a washcloth to plug the water

Good service

N/A

Value selection AI would be better than staff.

Descanso placentero, buen lugar

The receptionist The bed

The receptionist The bed

The location The toilet didn’t work and the bed was small

Nothing

Front desk was rude and basically would not take my payment and then the room was chanrged to my card Nothing

Very good

The toilet didn’t work and the bed was small

The front desk staff very friendly The smell of pot on second floor and elevator

The smell of pot on second floor and elevator

Exceptional

My room floor smelled in a corner where I think a dogo did its business. It is a pet friendly hotel, staff should give more cleaning love to the carpets and floors. I could not sleep the night. I did not feel safe. Walls are very thin. Staff was friendly, AC was cooling, and water was hot. I paid for 2 nights and only stayed 1 night. Please if you have $40 more bucks at night, look into other hotel stays. You get what you pay for. 1/2 star.

We didn’t get charged for this stay. The property was dirty and run down. The elevator buttons weren’t even in the wall, wires hanging out. We didn’t even get checked in. We called to tell them we were going to be later than our planned arrival time, they said no problem and call them when we got there. We called for 30 min and no one answered. We were stranded in a city with no hotel room. Come to find out after having the room booked for a month, they didn’t have our room booked regardless.

We didn’t get charged for this stay. The property was dirty and run down. The elevator buttons weren’t even in the wall, wires hanging out. We didn’t even get checked in. We called to tell them we were going to be later than our planned arrival time, they said no problem and call them when we got there. We called for 30 min and no one answered. We were stranded in a city with no hotel room. Come to find out after having the room booked for a month, they didn’t have our room booked regardless.

The bed was not good and it moved a lot

When we walked in, the first the we saw was the old, white, rusted refrigerator. As we walked towards the beds, one looked like someone was already on it. Then, we heard water running in the restroom and saw a towel in the tub with the shower water running. There was no way to turn it off. We went down to try and get another room, however when we closed our room door, we saw that there was a huge crack in our door! Other guests walking by could see in our room! They couldn’t get us another room and were forced to sleep in this awful room. I was woken up several times by the noises in the hallway from other guests. If I could rate this a 0 I would. This room should have never been available for ANY guest.

There was vomit right by the hotel entrance. The lobby and elevator smelled like pot, bed was unstable, refrigerator was rusty. Overall a huge disappointment.

Pleasant

Nothing No TV remote some of the lights didn’t work , was only there one night and definitely won’t be back . When they say read the reviews , you really need to read them and believe them !

Nothing No TV remote some of the lights didn’t work , was only there one night and definitely won’t be back . When they say read the reviews , you really need to read them and believe them !

The location Everything else

The location Everything else

Amazing stay and the cleanliness of the property was outstanding. The staff was above and beyond. Jamie, Crystal and Fernando were exceptionally helpful and their hospitality service should be appreciated. Thank you for the awesome service.

We had no hot water or just warm water but not enough for two people. Room had damaged with bad patch jobs.

Very nice Suite with lots of room for sleeping more than 4. Two desks is a nice feature when kids have their laptops and want a sitting area so that's nice. The lighted mirrors in bath are cool. Very spacious room. Very newish. AC needed blocking to alter the air flow away from beds but not a problem we just put a pillow in front of it to push air flow upwards away from beds. Could use more plugs but if check around you will find more and more hidden away. We always bring our own adapters with more plugs so not a problem. Would recommend to anyone over any other place we have stayed at on our trip.

Ghetto! Spend a few dollars more and stay somewhere else. This hotel is shot all to hell. There seems to have been zero dollars invested to maintain this place and the front office staff is horrible at customer service

Está en malas condiciones había bichos en las sábanas y el colchón , te piden $50 dólares de depósito que no te regresan aunque todo lo dejes intacto y de alguna manera te sale igual que un hotel con mejor calidad me arrepiento de haber me hospedado la primera y la ultima vez yo no lo recomiendo si tienes otra opción busca otra

Not well cleaned .. shower faucet not working running all night .. dirty walls

Never staying at that hotel

Nice stay

room has all amenities needed, location is very good, quiet and accesible, staf out standing

Very clean facility and spacious room

Price is way to high and online they say pets stay free then got charged $50 for my dog when arrived

It was pleasant stayed for work

I showed up at 11:10 pm to check in. The lobby closed at 10pm. They had a phone in the lobby that said to call 500 for after hours check in. I called multiple times and could hear the phone ringing behind the counter. No one ever came. I had to book another hotel and figure that out at midnight.

Ok place

Clean nice room secured for sure best place to stay in El Paso.

Good place clean and nice staff close to everything

Everything

It was an okay stay.

Several guest were smoking front of entrance upon arrival. Despite sign that said no smoking posted. Lobby area floor was not very clean. Elevator was not clean. Room and bathroom smelled great but the wall in the kitchenette area had leftover cooking grease splattered on wall.

It was a wonderful day. The room was clean air conditioner worked perfect nice and quiet. Staff was wonderful for my first time in El Paso. This was a very easy and peaceful hotel so I do appreciate it.

Bath tub leaked water all night, could not turn off. Staff was not accessible. Room was plain and dingy. Not a good experience. Will never stay there again.

The door was broken already anyone could see through the door from lobby and to the room No hand soap in the washroom

No shampoo or conditioner provided. Toilet/sinks were clogged and I notified staff and nothing was done. We were waiting for a new room and never got one. Will not stay there again😅

Hair all over the bathroom and tub wasn’t clean hallway stunk. Should of taken pictures and parking lot was full

The lid on the toilet is so dirty that when you sit down, the body sticks... no matter what hotel and star rating, it is important to disinfect and wash the toilet after each eviction! And I would also like to have a hairdryer in the room, not to call the reception and spend time to get it

However, elevator floor was very dirty, sticky. In the morning the elevator has a foul smell and floor was still sticky. I had expected it to be clean from the nighttime but it smelled bad.

Pictures and ratings are definitely not accurate

I definitely would recommend everyone to stay at this property. Affordable price

The hotel is terrible the room that I got was full of cockroaches all on the walls and floor when I first opened the door to the room I had to step on one right going in . A bunch of drug dealing going on it’s the worst hotel I’ve stayed at !!!!

Good job

Woodsprings brand, please take notice as this place will drag your name down, down, down.

No working tv for the hole week I was just there .. they are working on the problem but still not working as of yet..

Bad customer service and no power outage

Todo muy bueno

Staff and rooms are very nice, cold rooms, and shopping and entertainment all minutes away.

Good

Cable was not working. Should've been a discount applied considering we're not getting what we're paying for

Staff was super helpful and quick to solve our situation (in 1st room we where put in the ac was not working) immediately after notifying them they tried to fix it and told us to keep em posted. Few minutes later they checked in on js and moved us to another room.

Friendly staff, well lit area. Room and overall facility was dirty. TV's were not working. Overall 5-6/10.

The young lady that checked us in was nice and helpful. The room was ok for the price. It needs some maintenance the shower was faucet was always leaking since when we arrived. The tv never worked.

Good clean and helpfull.

We rented 2 rooms. The rooms need a deep clean. In one of the rooms the table was dirty with cup stains and it smelled like refrigerator. The other had a rusty ugly looking refrigerator, the front door didn’t close completely flushed and you were able to see inside the room. And it also did not lock properly. The front stated there were no other rooms. Both rooms had water running in the tub so that was very annoying. Will not be staying here again.

Great clean room

Great place for long term

Nice cleane place. Helpfull staff

The bathroom sick leak water under it. The price sets the quality Is cheap and so is the inside We won’t be stay here again

Staff

The hotel was really old not at all what the pictures show. Sink all stained will checked in and out same day.

The person at the front desk was rude. The TV didn’t work and there paint spots and other signs of being in need of repair.

Outdated No Smart Tv

No remote finally got one. Tv didn't work. Surprise fees for my pet who is an emotional support animal. Thank you to Carlos wgo tried to help make things right. Nice guy. The onky one that treated us kindly in that whole hotel.

No toilet paper & soap in room. Front desk closes at 10 so you are stuck until 9 am the next morning if any issues arise.

Room was perfect. Staff was exceptional.

Clean room

Clean room more and see if the people need anythjng

Need more cleaning the halls and clean the rooms

The beds are terrible you feel the springs on mattress can even

The room doesn't have soap, or towels, or extra pillows, was awful

Good place

yes it was very convinient the laundry, parking and staff

Que salimos seguía cerrada la recepción ya sin el letrero que tenían la noche anterior

This place was absolutely disgusting! We couldn't even stay past the first night! If we wouldn't have arrived so late at night, we would NOT have stayed at all! It was so dirty, smelled horrible and we got stuck in the elevator! Staff was very rude, and they allowed homeless people to camp out in the lobby! Most of all the door to the room wouldn't lock or completely close!

Clean rooms and very friendly staff

Rude

Good

Yes clean

The whole hallways smelt funky and my room which was 215 had the water from the shower running since i checked in. The tub faucet was so loose you could wiggle it around. Another thing i would like to add would be the fact that the TV doesn't work and turns on randomly. None of the rooms are sound proofed so you could hear everything from the outside in.The bed sheets are made of toilet paper and are super thin. And one more thing the staff should not be asking about anyone else’s ID except for the one who’s paying.

Quiet, staff is great, comfy and very reasonable

The cable in the room did not work and I had to relocate to another room. The refrigerator was dirty on the outside. The beds were not comfortable. There was a door knob missing in my second room.

The room was clean and organized.

😀

Thx

Nice

too dirty

Yes everything was great

.

Very nice Hotel and nice front desk staff

Very nice Hotel and nice front desk staff and housekeeping

Overall not bad. Enjoyed stay

No soap, no towel, cheap bed, thin mattress, squeaky bed, here on the bed, front desk doesn't work 24 hours...

First room has cockroaches, broken shower knob microwave didn’t work everything was so dirty the hole hotel was really bad 😢😢😢

Habitacion en no muy bien estado, falta de amenidades basicas

This hotel is trash. It looks like a homeless shelter for prostitutes and crack heads. Rooms were filthy. There was blood in the sink and it smelled so bad that it was difficult not to gag. Do yourself a favor and sleep in your car or find somewhere else to stay.

Our "comforter" was dirty when we got to our room. It had a green stain, something that looked like avocado or salsa, and I could tell someone had tried to spot clean the area because it was still wet around it. The bed sheets underneath looked clean, don't know for a fact that they were, after seeing that other stain. It's gross to know that the linen isn't being washed between guests as many people could be carrying infectious diseases or open wounds.

The room was horrible, the rooms are old and it seems that no one cleans

Book a room and when i arrived they said it was Overbooked

Quite an everything was good

The hotel I reserved did not have rooms available. I was charged for room and when I went to check no availability.

You will get what you pay for. Don’t expect fstaff to cater to your needs. Bring and iron if you need to iron. Bring towels soap shampoo to shower. Bring blankets and pillows if you want to sleep warm and comfortable. And when you check out go get a t TETANUS shot. FYI

The room is average, check in took forever

I liked that the staff is helpful. This place is good for a one day stay but if you stay longer as I did (4) days. They don’t clean the room

My toilet did not flush, also the window blind was broken

Room was not like the pictures faucet was dripping and room smell like humidity tv remote doesn’t work with the tv