Tru By Hilton El Paso East Loop 375

Clean,comfortable, staff were friendly

Had to pay extra $200 after the staff changed online reservation. Did not get the inline discount. Will never stay again

Front desk staff very courteous and helpful. The room was clean, bed was comfortable, hotel was quiet no road noise and bathroom was good size with personal care products provided. Great breakfast, well stocked, clean and the lady taking care of the breakfast area was courteous, helpful and was constantly checking to make sure everything was stocked and cleaned. Will be staying here again.

Good

Handicap toilet in non-handicap room.

Loved our stay! Lobby smelled amazing!!

Great location , clean and friendly

The hotel was nice and clean. The staff were friendly and helpful. The rooms were clean but on the small side. You can make your own pancakes but the rest of the breakfast was just average.

Open areas of the hotel are clean. The staff is constantly cleaning the area.

Staff was great! And the lobby with so much fun stuff for both adults and kids was great!

Good

Very satisfied traveler and will stay there again

Clean room and very delicious breakfast.

Rooms were smaller than most hotels I have stayed at

Clean room and excellent customer service

This property had everything needed

Loved the property and staff

It was welcoming! My name was on the TV when i first came into the room! It was a nice touch and greatly appreciated it.

We had car issues and arrived late. We were traveling with two children, Grandson and his wife along with a cat and dog. The hotel was very accommodating and comfortable. The arcade area was a huge bonus with the kids

The game room for the kids.

A+

The hotel is off the frontage road and behind a building. Hard to find the access road to get directly into the parking lot.

Nope

Bed sheets were not changed before my stay there was hair in the bed and pillow case smelled used

The Room was clean, the staff was friendly and accommodating, and the area was safe. Breakfast was good as well.

Very friendly staff and clean environment

Staff was friendly. Common spaces clean and well maintained

Staff was very helpful getting me checked in. Many great amenities. Breakfast was good and fresh.

Greqt

Really clean, friendly staff, and nice place to stay with family

Really enjoyed this hotel, very nice amenities, attention to detail and nice touches that other hotels of comparable price do not offer. Specifically the gym, the shop, the rooms, the TV, all was excellent.

NA

Really hard to find. Needs more sinage!!

Clean, fast check-in, and delicious breakfast.

Good to go

They could most definitely notify their guests that an "incidentals fee" hold would be a thing at check in though.

Clean comfortable and breakfast was good

Great service and great facility. Your staff was just excellent all the time.

Arrived to my reservation and the hotel was overbooked and did not have my room. Proceeded to go hotel to hotel for 45 minutes to try to find a hotel with an open room.

Excellent customer service

Only stayed that one night Helpful staff and front desk help was excellent

It’s always a good stay

N/a

Clean

Bed was comfortable. Room was spacious and beautiful. No pressure in the shower. Food didn’t have taste to it.

Great shower and soaps. Comfortable bed!

Everything from the staff to the cleanliness of the room Nothing

The lobby was so cool Needs more options for breakfast

Great place clean everything on point coffe a plus pool clean pool table over 👌 all

The breakfast was amazing, fully enjoyed it every morning I was there. The rooms were very comfortable as well.

The toilet tissue was real rough, otherwise all good. Love the breakfast choices and I cannot forget the fresh delicious cookies

Property was good and the stay was pleasant.

Amazing staffs and customer service is top notch.

Amazing

Good👍

I love all the staffs they are very welcoming and helpful, the breakfast was great and delicious, room was spacious and neat, air conditioning was working perfectly. Perfect hotel to stay.

Staff is always helpful and this is very convenient for my visits to EP due to location. Clean and efficient.

The hotel is in a great location with plenty of restaurants nearby. The property was very nice, clean, and well maintained. Everyone on the staff was friendly and welcoming. Our room was spotless, and the bed was extremely comfortable, making for a great night's sleep. I would definitely stay here again.

This is my family’s second time staying at Tru and we are very happy with the friendly hospitality. Easy access to restaurants shopping and freeway’s. Fun games for teenagers and easy pool access. Breakfast is great and delicious. We will definitely stay again on our future visits to El Paso.

Staff was nice and everything was super clean

👍👍

Spotless place and room. Great breakfast spotless too. Great staff. Above great.

GOOD IN GENERAL

Staff was friendly and helpful. Nice pool. Close to stores and restaurants. Bed was comfortable. No closet space or an adequate place to hang cloths. There was a clothes rack but it was right above the coffee maker so we had to move it to be able to hang our clothes.

.

Excellent

Is good location and clean

Corners of room have not been sweep or vacuumed. Dropped wallet under nightstand, that’s how noticed.

Friday night people where in the lobby lights on tv on, music on and just socializing. Me and the kids had a good time. Saturday night by 09:30 everything was off even the lights. Only light on was at the reception we couldn’t enjoy the game area froze all or pool table. There was a young guy at the reception that turned everything off. Other than that o would stay there again

Todo limpio y huele limpio el hotel recomendado 100% muy bonito el hotel cerca del aeropuerto y de tiendas

Breakfast was great, hot, fresh ( the toaster is a little slow). The front desk clerk was very helpful with my many questions and needs. It was a very fun experience

Lovely hotel, very nice room, good breakfast.

Very well kept modern and trendy hotel with a good breakfast and clean cold ❄️ rooms. Well located about 10 miles from the fountains shopping, the mall and airport.

The Room was perfect! the breakfast was well serviced and the small store they have came in handy!

The room was clean and I loved the "Welcome" banner on the TV. Staff was welcoming as well. We were 25 minutes from the Sun Bowl but it was worth.the drive.

We've stayed here about four or five times over the last three years. It's a cheerful place to stay. We'll stay there again.

Staff was extremely helpful. Great location a lot of restaurants nearby.

A good location, and the staff were amazing!

Super friendly staff, breakfast was amazing. Ac worked perfectly

Always love the Tru design concept!

The facility was clean and I guess a decent value for the money. Not much to complain about

Clean spacious room

Terrible service

Room was clean and staff were extremely friendly. Kids loved playing all the games in the lobby. Breakfast was great as well. We’ll be staying here again for our next visit.

We enjoyed the room, breakfast, and the soft drinks! Tru by Hilton off Edgemere exit located in East El Paso was fantastic! The price was just right!

Breakfast needs improvement!

Yes everything was fine.

Good stayed

Real basic gym, good location

Excelente

Great property, room is super clean and neat, would come back

great

Clean room, Staff was friendly, beds was comfortable and it was quiet. Close to the places we needed to be at. Rooms was really nice and bathrooms was spacious.

Overall ok.

You dont even have to leave the hotel...everything was perfect. My son loved it

A c kep the room cool

Kind staff who was quick to answer any questions, clean room, and delicious breakfast! Would come again!

Starbucks just to name of few of the businesses close by Quite hotel even though air planes fly close by not too often Good breakfast enough to save you almost $100 on any regular restaurant I’ll definitely comeback to this hotel again

Disappointed no coffee machine in and breakfast was cold.

Room was clean and quiet. Staff was helpful and pleasant.

The hotel is spotless, the rooms are clean, breakfast is great and the staff is friendly and helpful. Will definitely stay again!

Clean room, staff is friendly, great games for the family

Everything was absolutely great! From check in to check out

The room was attractive and clean. The bed was not comfortable . The staff was friendly and helpful.

A very warm welcoming staff with friendly faces, impeccably clean hotel and rooms, with a delicious variety of breakfast choices.

The rooms are small but efficient and everything was clean.

Fresh breakfast

The room was great!

Room was great and the check in was easy and quick. The employee that checked us in was great! She was friendly and just overall pleasant and helpful!

This place was surprisingly good. I liked the way families were there in the common area, enjoying the pool table and the foozball table. I liked the small but adequate gym. The staff was extremely helpful though as is typical these days, overly taxed with too many duties for one person. The rooms were clean and large. There were good bathrooms- not smelly, not old, good water pressure. The price was just right for this little treasure. Thank you!

Perfect!

Breakfast was excellent.

really nice place to stay.I travel a lot and this is one of my top picks

Room was ok. Stayed 4 nights and housekeeping didn’t clean room. Had to ask for towels and toilet paper. Staff were very helpful and kind. Breakfast was good!

The place definitely looked clean and modern staff was friendly.Beds were comfortable

Clean and comfortable

every thing was excellent rooms clean, staff was out standing.

Clean, convenient, and friendly staff. Only reason not 5 stars was that there was no coffee maker in room.

Friendly check in staff. Lobby very comfortable and welcoming. Fun space with TVs, pool table, and games to play to pass time.

Very nice and clean . Friendly staff. Thank you