TownePlace Suites by Marriott El Paso North

Room was clean, bed comfortable and beautiful Mountain View

Jose

EVERYTHING WAS GREAT EXCEPT THE WATER PRESSURE FOR SHOWERING, EITHER THAT OR I HAD A ROOM WITH A BAD SHOWER HEAD :/

The breakfast was amazing!

Perfect location, very clean, and friendly staff.

Me gustó mucho excelente

Terrible experience we had. Dirty room and bathroom. The sofas were so dirty and had stains from drinks on the night stands. It looks like it was not cleaned at all. The room had very strong odor. Overall very disappointing stay at Marriott.

The staff was friendly and the room was immaculate!

Great staff, clean and spacious room, breakfast is good and had a variety. Workout room had state of the art machines.

Room is not cleaned properly. Fabric chairs in room looks nasty. The room they gave us was located in the very end with no proper sound proof and smells like sewer in washroom. Shower and counter tops not cleaned well seeing their still a few hair strands and towel has a stain of lipstick. Shower soap empty that we just use the shampoo. Needs a lot of improvement in everything.

The front staff was always so friendly.

Staff is friendly. Rooms are clean and spacious.

Great location nice rooms

There was nothing not to like.

Staff is very welcoming and professional. The room is very clean and spacious.

What I did not like is that the shower water was coming very slow no pressure water on the shower.

The room and property were very clean and well maintained. The staff was very friendly and helpful. They greeted you every time you walked in the door or in just in passing.

The hotel is showing many signs of aging, from broken USB ports to squeaky/clanky doors and worn surfaces. Also, there was a mixup with the room I was assigned, and it took a long time to resolve it. The staff were nice enough but did not show any concern for my time or the mistake they made.

Everything was wonderful till I had an unknown charge placed on my card

Staff was great. Room was clean and stocked with everything I needed. There was nothing I didn't like

Cleanliness

Love it !

Enjoyed staying here. No complaints.

The room was pretty spacious for one person. There was some old guy at the front desk who clearly didn't know what he was doing. He attempted to charge me for a room as I checked in when I told him it had already been paid for. Long story short someone else had to jump in and sort things out which I was grateful for but also annoyed because it unnecessarily lengthened the check-in process. Please train your employees properly so they don't waste guests time.

Clean room

The room was clean and the staff was great. Whenever I come to El Paso, I stay here.

It was a good hotel.

Our room was on the first floor across from the 24 hour laundry that's loud, with items clunking around in the dryer at all hours. Breakfast starts at 6a, with the waffle maker beeping every few minutes. We could clearly hear guests speaking in the hallway outside our door as clearly as if they were in our room. Not my idea of a good hotel experience, quite the opposite. I booked months in advance, checked in before 5p and was told this is the only available room! I find that hard to believe on a Thursday afternoon with a nearly empty parking lot. There is almost never anyone available at the front desk; you have to ring a bell and wait. The room was clean and the bed comfortable. Unfortunately the shower door wouldn't close all the way and it made a horrible screech when attempting to open or close it. The kitchenette was well stocked, had the needed items.

Hotel was amazing and immaculate.

Yes

Everything

Need to restock kitchen but over all experience was good

Clean room, nice staff

Clean room, welcoming staff

Near me Better breakfast choice

The room was more than expected

Good location, great service.

Clean and great staff

great choices nothing

Our bed was comfortable, room was very clean, and the shower was excellent. Loved it!

Room 125 9/13/25 smelled like a bottle of cologne was dropped in the entire room. It was very uncomfortable. Upon complaint I was told I can’t change rooms because I used a towel and opened the soap in the bathroom. The staff told me there was a man staying in that room for a month before my check in that used that cologne. It wreaked the entire stay with the window open and AC full blast.

Loved this property!

The mattress was uncomfortable but I'm used to my adjustable bed.

Breakfast was hot with sausage/ waffles/eggs The rooms are small but new and clean. We got king bed with a sleeper and they were all jammed in one small room.

The room smelled horrible. Like a mildew smell, the tv didn’t work, staff tried entering the room when they were told over 6 times not to come in. They proceeded to open the door & my boyfriend had to get loud so they would leave.

Nice hotel close to the Universal Studios Parks! Staff was helpful and friendly! Close to restaurants and shops!

Kyle and the front desk staff were so friendly and helpful. I loved that the room had some basic kitchen stuff - especially a drip machine as I'd left mine at home. Absolutely loved the location and the hotel was SPOTLESS. I really have not stayed at a better hotel in maybe 5 years. Couldn't think of a single thing

It was very close to plenty of dining options and close to my office.

All in all, we were very pleased with just about everything & everyone at the TownePlace Suites by Marriott El Paso North. The only issue we had was that it being a Friendly Pet Hotel, which charges you an extra $50, why not have a designated area where your guest Fur Babies can relieve themselves. Nothing but medium size rocks throughout the perimeter of the property. Aside from that we were very pleased with everything else, especially the staff who provided Great Customer Service.

The showerhead! But I guess it wasn't a huge deal.

Me gusto mucho la estancia ...si vuelvo a

Nice place. Convenient location. Friendly and helpful staff.

Amazing hotel. Modern, new. Rooms even have a full kitchen! Will definitely come back. Only place in El Paso I will stay.

It was a good stay, the breakfast was okay. Very limited choices. Overall, it was good.

Needed to be cleaned up a bit more.

Our stay was great

Fantastic customer service and lots of restaurants in walking distance.

Pet friendly yet barely coming in with belongings and all my dogs are going to bark a little while getting settled and not even 10 minutes checked in neighbor had already complained of my dogs making noise at 7pm! Not like it was at 1am my dogs were decent enough when we settled in. This is not PET FRIENDLY what so ever!

They were really nice!

Thank you all!

Friendly staff All good

Receptionist was friendly, expedient and very helpful.

Bathroom smelled like sewer

Nice and close to the 10.

Breakfast could have been better

When I got there, no one was at the front desk and I had to wait a long time to check in. There was what appeared to be prostitution going on in the lobby. It is in a very bad part of town. Would not stay here again due to safety concerns.

Staff is always wonderful!

Would have given this hotel an overall 5 stars, BUT.... The "breakfast" was awful. Plastic food, little choice, far from appetizing or healthy. For the room rates, a hot, healthy breakfast offering should be a given. Otherwise, a lovely place.

Everything the location the staff, breakfast was excellent chose this over a private home rental. That home rental had too many restrictions. This hotel was very welcoming of my family.

it was clean and in an ok area their pet patch is horrible. there are many options to have a better pet area without taking away customer areas. the cats roaming the area was ridiculous. the driveway is like a maze.