The Plaza Hotel Pioneer Park

Amazing and beautiful hotel.

Excellent staff

it’s my favorite stay anytime i’m in el paso

Nice hotel!

Beautiful rooms, great hotel food, friendly staff, and great downtown location!

They lost my reservation, blamed others, and have no room available. Absolutely abysmal service.

Wonderful property. Our first time here and to El Paso. The bar had a fun vibe and the food was outstanding! Hotel decor was really cool too.

Complaint would Be to have a better shower head in the bathroom

Love the rooftop bar! Lots of road construction.

Excellent the only thing that could been explained more was the parking I kept using the long way to the parking lot but other than that it was a beautiful, luxurious hotel with a beautiful view and lots of lodging spots.

A+

I always stay here! Beautiful and wonderful staff

They didn’t have my room ready so they put on the 3rd floor. It was nice until I saw my view of an HVAC unit or something 👎👎👎

Everything. One of the, if not the, best hotels I have stayed at. The restaurant was amazing. We only stayed one night and my wife didn’t want to leave. The hotel is great but what makes it exceptional is the staff, everyone was so friendly and pleasant. Literally nothing, I can’t think of a bad thing.

Beautiful hotel! Everyone we encountered was exceptionally nice. Nothing

Everything. One of the, if not the, best hotels I have stayed at. The restaurant was amazing. We only stayed one night and my wife didn’t want to leave. The hotel is great but what makes it exceptional is the staff, everyone was so friendly and pleasant. Literally nothing, I can’t think of a bad thing.

Beautiful hotel! Everyone we encountered was exceptionally nice. Nothing

the room size was very comfortable. The bathroom was also very spacious. The terrace was beautiful and the proximity to the Juarez bridge. The shower head was not working properly, a bit tricky to adjust the temperature. We had a coffee machine without cups :( and no glasses. The shower door didn't look clean, foot of bed was torn. This was our second time staying at this hotel and it just felt that it was understaffed.

Shower water pressure was really bad! Staff, room size and cleanliness, valet service, and restaurant were great!

The hotel is fantastic. The room is very large and very nice. The hotel Bar is fantastic (ambiance, food, drinks). The staff is very friendly. The roof bar is also a great experience. There a lots of fantastic restaurants around the hotel in addition to the hotel restaurant and bars. No free parking but I guess that is expected for a downtown hotel. The Valets were responsive. Self park is available but we did not use it as it only saves about $5. Of course you don't have to tip yourself so the total savings in more but the Valet is very convenient and available 24/7.

The hotel is fantastic. The room is very large and very nice. The hotel Bar is fantastic (ambiance, food, drinks). The staff is very friendly. The roof bar is also a great experience. There a lots of fantastic restaurants around the hotel in addition to the hotel restaurant and bars. No free parking but I guess that is expected for a downtown hotel. The Valets were responsive. Self park is available but we did not use it as it only saves about $5. Of course you don't have to tip yourself so the total savings in more but the Valet is very convenient and available 24/7.

Exceptional

The staff goes above and beyond, from the valet drives always smiling and hustling to the front desk who’s very welcoming and accommodating, to the bar tenders who provide many of my meals. Everyone is always top noche, classy, and they give you the best service they know how to provide.

One of the best hotels we've ever stayed. Staff were all kind and helpful. Our room and lobby had a very chic and stylish design, and we felt very comfortable there. Wish to come back again!

No - not one thing.

The hotel was beautiful and the staff was very kind and helpful. Our room was spacious and comfortable.

The hotel was beautiful and the staff was very kind and helpful. Our room was spacious and comfortable.

Very friendly and great hospitality

Clean room excellent staff and lovely restaurant. I would stay there again.

Loved my stay at The Plaza!

Beautiful hotel with loads of history. We would not hesitate to book again.

This hotel is absolutely gorgeous! It is designed so intentionally, and they really thought of everything that you'd need for your stay. The beds and linens are comfortable, the shower is the best I've ever seen, and they use high-quality toiletries. The rooftop bar and the restaurant are also beautiful. I only stayed for a night, but I wish I had been there longer! If I ever find myself back in El Paso, I will definitely stay here again. The service was great overall, but there was a little miscommunication. I had two rooms booked, and I tried to get one upgraded to a king. After a few minutes, they told me they were able to do it. Once my friends got to their room, they saw it wasn't a king room. After going back down to the front desk, they said there were none available. It's not a big deal, but it was confusing because I confirmed with the person checking me in which room number had a king.

This hotel is absolutely gorgeous! It is designed so intentionally, and they really thought of everything that you'd need for your stay. The beds and linens are comfortable, the shower is the best I've ever seen, and they use high-quality toiletries. The rooftop bar and the restaurant are also beautiful. I only stayed for a night, but I wish I had been there longer! If I ever find myself back in El Paso, I will definitely stay here again. The service was great overall, but there was a little miscommunication. I had two rooms booked, and I tried to get one upgraded to a king. After a few minutes, they told me they were able to do it. Once my friends got to their room, they saw it wasn't a king room. After going back down to the front desk, they said there were none available. It's not a big deal, but it was confusing because I confirmed with the person checking me in which room number had a king.

Excellent hotel. Would definitely recommend.

Awesome gym!

We stayed in the Landmark suite and it was wonderful! Very spacious and clean. Loved the view and all the windows, as this is a corner suite. Bathroom was amazing with great products provided.

Muy bueno

Nice place to stay just be ready to pay a $250 incidental fee that will be refunded after your stay.

My experience at La Plaza Hotel was absolutely exceptional! From the moment I arrived, everything exceeded my expectations. The cleanliness was spectacular, and you could tell that real care and attention went into maintaining the property. Everything felt fresh, spotless, and well taken care of. However, what truly put this hotel over the top was the outstanding customer service. The staff went above and beyond to make the experience memorable, making me feel welcomed, valued, and genuinely appreciated as a guest. Great customer service can make all the difference, and this hotel absolutely delivered. It’s one thing to have a beautiful, clean hotel, but it’s another to combine that with a team that genuinely cares about its guests. La Plaza Hotel got both right. I would absolutely recommend this hotel to anyone looking for a clean, comfortable stay with exceptional hospitality. I would gladly return and give it my highest recommendation! ⭐⭐⭐⭐⭐

.

They even went above and beyond by starting our truck every two hours for us. That level of care and willingness to help meant so much and says a lot about their exceptional service. The restaurant staff was equally amazing, and the food was delicious! Our only regret was leaving the hotel for our anniversary dinner at 1700° Steakhouse, which unfortunately didn’t live up to our expectations. We wish we had stayed and enjoyed dinner at The Plaza instead. Thank you to the entire team for making our celebration so memorable. We would absolutely stay here again and highly recommend it to anyone looking for a special getaway with outstanding hospitality!

Conveniently located downtown.

Great Hotel and staff.

Great stay! Loved the food and drinks downstairs, and the room was beautiful. Service was just a bit slow.

Very good

One of my favorite hotels!

The breakfast was mediocre. Potatoes not very tasty.

The rooms are very nice, staff was friendly!@ Food was great too!

The breakfast was mediocre. Potatoes not very tasty.

everything was excellent.

Room was great. Bar and restaurant

For a hotel of this stature and price, I expected a flawless stay, but the service fell completely short. I trusted the valet with my car, and it was returned to me with scratched wheels. To make matters worse, they completely forgot an additional service that was supposed to accompany our bottle of champagne. When you pay a premium, you expect premium care. Unfortunately, the lack of oversight and execution made this a very unacceptable experience. I won’t be returning

Superb

Nostalgia, history, location, friendliness, etc. Nothing

Nostalgia, history, location, friendliness, etc. Nothing

Nice convenient hotel in downtown El Paso. Loved the restaurant and rooftop bar. Our to go to stay in EP.

Great hotel!

Amazingly wonderful experience at this home away from home oh my gosh!!! I will stay here every time in El Paso and I have already told everyone to do the same. All of the staff was attentive and polite and I absolutely loved the food and atmosphere. Nice quiet and clean room with a beautiful view. Dont look anywhere else!!!

Excellent location, loved the rooftop bar and the restaurant that was onsite.

We loved everything about the PlazaHotel in El Paso. The attention to detail is exquisite as are the furnishings in the room. Love, absolutely love the hardware in the bathrooms and the lighting in the room. Plus, the hotel itself is one of the most wonderful renovations I’ve ever seen. Service is exquisite and the food was delicious.

Always great here

But the rest was great

Made our experience very special! We will definitely

Amazing stay. Clean room very friendly staff.

Hotel

Great location, staff and amenities

Love the Plaza in El Paso. Would never stay anywhere else.

Loved this hotel. Will be back for sure. Wonderfully renovated. Great location.

Another wonderful stay at The Plaza Hotel Pioneer Park! This has become our favorite hotel in El Paso, and every visit reminds us why. The hotel is beautiful, the location is perfect for enjoying downtown, and we always have a great experience. We’ll absolutely be back again!

Everything was great room was nicer than most and the restaurant downstairs is amazing.

I absolutely loved this hotel

Beautiful hotel in an excellent location in El Paso. Amazing restaurant on site. Highly recommend.

Stayed here for our Karol G concert weekend. Valet parking is not that more than regular parking so we did valet and it was well worth it. Fast and reliable valet parking. Upon arriving we got greeted and taken directly to the front desk. Checking was smooth. The same gentlemen took us to our room and he guided us. Room was spotless and cold. Shower water was hot and relaxing. We tried the restaurant on the first floor and it was ok. The drinks there and at the roof top bar 5/5. We annoyed the evening strolling on the rental bikes available around the corner. Highly recommended. Definitely staying again.

Great! Very luxurious.......

You have to pay to park was the only downside. But other than that excellent!!!!!!

Rooms are amazing. Bar and food are great.

The shower control was quite difficult and inconsistent when it came to controlling water temperature. Like not that I’m a plumbing expert but the pressure control when turned clockwise vs counter clockwise would change the temperature when it was suppose to only affect pressure. The engineer didn’t seem to know how to fix it. Overall kind of ruined the experience for me and I didn’t feel it was worth it with sub par shower for the high price. Would not recommend to others.

The Hotel staff was very friendly. Room was very clean and the view at night was cool. The rooftop bar had excellent view of the city at night. Great restaurants near by

Beautiful place

I’ve stayed at The Plaza twice the past month for work and I’m so happy our team chose to stay here. Staff was so friendly and helpful, front desk, valet, housekeeping- everyone. My room was clean and the location had a lot of good food nearby in walking distance. I would definitely stay here again in the future.

Excellent customer service from the team at the hotel going beyond their expectations to make us feel comfortable in our stay, professional and respectful. Never disappoints us every time we stay at La plaza hotel . Thank you for your kindness and service.

Beautiful hotel in downtown El Paso. Wish they had a pool at the property.

Great service- convenient location

Beautiful hotel, very attentive staff, very nice rooms, and a great bar. Everything looks and feels brand new. Nice fitness facility and walking distance to many restaurants. Rooftop bar is amazing.

My only complaint is that I reserved a king size bed and they gave me a double queen because they were fully booked. Other than that, it was an excellent stay.

Room was very clean and staff was great !

Amazing! This place is great!

Beautiful site and several amenities including a great gym with up to date workout equipment. Great location. Definitely would come back again next time I’m in town

The hotel is very nice. The hotel is modernized with some room automation for the blinds and elevators. Staff was super friendly with us. We only stayed one night but will definitely be coming back.

Great place to stay and enjoy all of downtown. Everything was great. Safety is the upmost.

Everything was great. Sadly we could stay only one night

The rooms have a few things that need maintenance. The black out curtains don’t work well, the bathroom door closes on its own, shower needs deep cleaning, trim could use deep cleaning. A few more details as such, but overall everything is ok. Overall the whole building need a good going over on maintenance. I will definitely stay here again. It is a comfortable place. Construction still continues next door, so it’s noisy in the morning. The restaurant is fancy but I’ll give it a 7 overall. The bar staff is the best and the drinks are really good, a bit pricey though. It is worth the money and time staying here.

Rooms very nice. Valet fast.

Very clean, overall phenomenal experience

The hotel was very clean, and the staff were great, but the food wasn't great. The hotel has a gym but not a pool, which would have been nice.

Wonderful hotel! The staff was great and so attentive. The bar and rooftop were a big plus! Will stay again soon!

Best experience overall!

Lovebit

This was a wonderful property! Loved the accommodations, all the small touches which made this a special boutique experience. Restaurant was amazing! Loved the rooftop and drinks, we are looking forward to coming back next time we are in El Paso.

room service - hamburger was ok

Excellent staff. Very helpful and courteous.

Great hotel, awesome location! The rooftop bar is amazing!

Beautiful hotel and friendly staff. Room was large and clean and very nice. Only issue was room service never would answer calls and no menu in room.

The room was very nice, clean, and comfortable. The electric shades and curtains were a great touch and made the room feel modern. The only issue we had was figuring out how to use the shower faucets to get the hot water. Once we figured it out, everything worked great. Overall, we had a very enjoyable stay and would definitely return.

Classy place, friendly staff, clean rooms, thoroughly enjoyed my stay

This property really has it all! Cool rooftop and lobby bar. Ambar has great food, all the staff was really friendly and helpful. Rooms were really stylish.

Perfect

This property is fantastic! Extremely clean, perfect location, outstanding staff!!!

I loved the ambience and staff as well as the drinks

Traveled here with my parents. Everything was well taken care of, clean, staff was friendly and very helpful. Will stay again here.

Beautiful historical hotel with excellent service, facilities, and amenities. Exceptionally helpful and friendly staff. Great views of downtown El Paso.

Second time staying. Wonderful staff and great location downtown. Will stay again.

The plaza was great. Very clean room, friendly staff, bar and restaurant were great. The only thing is, that there was something to do downtown.

Great place to stay!Fast valet & nice staff.

The Plaza Hotel is beautiful. It has a great bar and restaurant. The staff was courtious, friendly and incredibly helpful. I will definately stay there again.

Excellent location

Everything about this hotel, from the food to the cleanliness of the room, was top notch

Nice bar, friendly staff, good location

Beautiful from the moment one sets foot in. The building, the crew, the rooms!!! Beautiful

I have traveled, however, I have never seen and experienced a more beautiful and expertly run hotel. First class all the way.