Studio 6 Extended Stay El Paso East TX

My hotel room door was not even properly sealed, locks were malfunctioning. The shower was leaking from the shower head and the bottom nozzle, the microwave did not work. The room looked clean at first glance but hair and lint was under bead and in restroom and cabinets. The fridge was running constantly even on lowest setting and it could not let you sleep unless you unplugged it.

The lady who checked us in was having a bad day! Elevator didn’t work. One emergency exit didn’t work as far as coming back in. Too many things falling apart in the building. Horrible customer service. Trash still in our room. We booked a room for $58 and she said there was $12 early check-in fee. Which was fine.Then another fee for maintenance. Then $70 holding fee that would be refunded later. Still haven’t received that. We checked out two days ago overall horrible experience. We want to say somewhere cheap but doesn’t it have to be ran with horrible people who hate their job or a dirty place.

All appliances available for extended stay

Clean room an quiet an closer to my job

It was great. When will I get the $80 deposit.

Very pleasant experience. I have already scheduled another stay.

Clean room, good aircon, helpful staff.

The room was so dirty but the lady at reception quickly helped us get a better one .

Clean rooms. Staff very nice

Nice air conditioned, Clean room, helpful staff. Only thing in the room that was useful was soap, no shampoo, or conditioner was available.

K

Sin jabón ni agua de tonar

It was a good experience, but $154 for a night when it says $61 online was a shock.

Not a great place. Got the wrong room at first then the stove didn’t work and the ac leaked in the second one. There is a lot of late night traffic. Combined with the amount of strange individuals walking around all night, makes this a not so safe spot to be. So be aware. The staff probably does their best to keep it clean and maintained. But the local residents don’t help

We really enjoyed our stay

Everything was very good!

Room needed lots of attention no toilet paper and smelled terrible

Rooms were nice and cool. Staff were friendly and nice. Very helpful

After traveling far and being very tired, James at the front desk was so amazing and welcoming even when it was 1:30am. He got us checked in very fast!

The only thing is the owner needs to put a little bit more money into the building into the structure.So it can look better.Power washing outside the sidewalks, too many pigeon poo.

Room was clean and nice

We didn't use the laundry machine still they looked easy to access & maintained. Overall, we would stay there again.

Check in was lengthly due to a $2 transaction(utility fee), followed by a $75 transaction(deposit), then scanning of all occupants ID. All of this after I booked online using the same credit card. Seems excessive and inefficient and streamlining the process would be helpful. Also removing ashtrays from door entrances, and addressing that they don't close completely, would be appreciated and prevent cigarette smell from entering the building.

Don’t go there

The staff were exceptionally helpful The elevator

It wasn’t ready for check in, and got charged a deposit

Its great and friendly staff

Clean

It was so so, not that great

:(

Apparently this Studio 6 is the only hotel I've encountered in nearly 50 years of travel that closes its front desk at 10:00 PM. That becomes a major problem when your flight arrives after 10:00 PM, as mine did. I arrived around 11:00 PM and was effectively left without a hotel room because there was no night clerk available. Oh, BTW, According to the Studio Six customer support line, they inform me that every Studio 6 closes their front desk at 10:00 PM. And they add further insult, I was told by customer support that if I was going to get in late that I should have called at 6:00 PM the night before to cancel the reservation So that I would not have been charged. So essentially Studio 6 wants me to invoke time travel to go back to 6:00 PM the day before to tell them that my flight would be delayed so please keep your front desk open after 10:00 PM. What makes this even more frustrating is that the property advertises that guests can check in "any time after 3:00 PM." Last time I checked, 11:00 PM is still after 3:00 PM. Somewhere in the fine print there is apparently a reference to the front desk closing at 10:00 PM, but that directly contradicts the message that check-in is available anytime after 3:00 PM. Avoid this property if there is any chance you'll arrive after 10:00 PM.

Positive: Very cheap, A/C worked great. They let us borrow Iron and board Just come prepared and bring everything you'll need.

The room was basically an efficiency apartment. Clean and comfortable, but not fancy.

Clean room

Great Staff clean rooms

They charged more 10 dlrs more

The rooms are clean and quiet .Air conditioning is super cool good place to stay

Desk clerk employee. No detail to cleaning base boards dirty and dusty. Exposed wires on ac unit. Shower curtain rod about to fall off. Only 3 total towels for a room for two. Bath towel, wash towel, floor mat.

Very helpful staff will stay there again

The location No coffee, no amenities, only one small bar of soap

Clean Room,the air conditioner was so cold!

Staff was cool young guy in the front was helpful Phone number they provided was inaccurate no one answers the phone.

Quiet. Not a bad place to sleep through the night. Found 2 live roaches (little ones, so they're breeding). A cleaning lady pressed a floor button, while on the elevator, so we would get off on the wrong floor. The front staff were pleasant, however. The faucet was leaking.

Charge extra fees that aren’t mentioned at check-in

The dirty room, smelled dirty, stained beds, staff was short the entry felt less then welcoming, it was busy and not family friendly

Shower rod look as though it could come down at any time.

Nice Clean room and bathroom.

Didn't know that the customer ha e to put in a deposit of $100 dollars and some services they have by the company policy and rules

I loved the service upon checking in and out. Betty was a wonderful & very sweet lady. Our room was also very cold and I was in heaven. Plus a laundry facility was available which made the stay a lot more comfortable. I didn't like how slow the elevator was. One major dislike was more towards Booking.com. Having to pay a deposit and pet fee was a shocker and I'm glad I wasn't on too much of a limited budget.

The only issue was with the T. V. Remote which works work on and off when I would send it commands. Very minor but still an issue. Other than that. Stay was good

Nice and friendly staff. Knowledgeable and quick to respond.

The hotel it self was good. How ever not good on room service. Short on towels, short on cleaning staff, room service phone didn't work and NO coffee maker and we never saw security. But over all we enjoyed our stay.

The bathroom was dirty and nasty

Gracias

They cancelled my booking without explanation Unprofessional

More comunication from attending

They overbooking.. did they cancel my reservation properly?

There wasn’t anything that I really liked, except parking was close enough. No ice maker, charged an extra $12.00 that contradicts the welcome email I received prior to arriving. No front desk clerk at front desk at check out unless I wanted to pick up a house phone and wait. Would have preferred a hard copy of my folio. No breakfast offered. No shampoo in bathroom, room definitely looks old.

Nothing Nothing

Did not like that the elevator shuts down and inoperable. Rooms are clean, staff is on point, beds are comfortable.

Shower was clogged and toilet was clogged

When we got to the Hotel and checked in, we were given keys to a room that was dirty, dirty sheets dirty bath tub. We had to go back down and ask for a new room. We also used the steps instead of the elevator because we were told that it was acting up

I can’t really review this because the hotel was double booked and I did not get a room. I was told my room was canceled after I had driven nearly 9 hours to get there. However, I believe that the staff was really kind and it wasn’t on them. It was more on the management and the owners which aren’t local so that cost a big problem I had called earlier to confirm my late check-in and the management who I’m not sure where they’re at had told me that I was gonna be OK, but once I arrived, the staff told me that they weren’t even aware and they had just been told to hold off on telling everybody that their room was canceled. I think that the staff was really really kind, and I wish I could’ve stayed there too. Give them a better review of the actual amenities, but besides that it was just a little hiccup in my trip.

when we got to the hotel. they canceled all of our reservations so they could quadruple the prices, thats not right hotels should honor the reservations, but corporate greed won. Almost a 1000 people lost their reservations due to greed.me and my party ended up sleeping in a cramped little car for 3 nights don't overbook your rooms and don't cancel reservations because you want to raise rates for another event

They cancelled my reservation on the spot. No previous notice. Had to figure out what to do on our own at midnight after flying from another country. Still haven’t had a refund…

3/4 staff was helpful and

Está bien el servicio

They had no vacancies and couldn’t accommodate my boyfriend and i

Even though we had a reservation for over a month, they didn’t have a room for us. Told us to go somewhere else after a day driving there.

It was a difficult time since many people were arriving to the city due to BTS concert and even when Expedia rebooked the hotel, the personal was super empathic and helps us to get a room, 3 hours late than the check in but they gave us the room and I really appreciate their support and service! 20/10 the hotel.

Bad

No me gustó que estaba sucia no tenía ni jabón para lavarse las manos todo lo demás Bien

Booked the hotel a month ahead of time. When I arrived no rooms were available . Hotel. Com refused to help rectify the situation. Very unsastified with Studio 6 and Hotels.com

I understand the overbooking by other agencies, but when you have a huge event going on in town, make sure you have appropriate staff to address immediate needs.

People were crowding the counter and cutting the line, and there was no system in place to manage anything. One front desk employee (on his first day) was polite and trying, but management completely failed. A staff member named “Betty,” who appeared to be in charge, was dismissive and patronizing—telling guests to “calm down” when people were simply asking valid questions. Even worse, she made inappropriate “jokes” about harming guests, which was extremely unprofessional and uncomfortable. She also admitted this had been happening for days, meaning the hotel knew about the issue and still chose to be unprepared. Although I did eventually get a room, the entire experience was chaotic and stressful. This is not acceptable for any hotel. I would not stay here again.

Good pl

Clean and easy to check in.

yes ac worked great

Some negative aspects were that our microwave oven did not have a glass plate (I don't know if it was intentional), and the room wasn't really that soundproof, so there were moments you could hear people coming in and out of their rooms or the elevator. I expressed this to the staff, who apologized and said they were aware of the situation. Overall, it was a nice stay at a very convenient location and reasonable price (although, be aware of a 100 dollars deposit you need to pay to ensure you don't destroy the room, it is refundable, but they have had incidents in the past)

This lady was extremely rude

Felt like it was more like a apart then the hotel people were being loud all night phone didn’t work to complain also did have no hot water to take a shower overall was the worse hotel ever stayed at

Room was not ready at the check in time. No towels or pillow cases available. No sun blocking curtains. Noisy hallway in the morning. This hotel shouldn't be advertised by Expedia.

Staff is always friendly and very helpful. I always stay here for my family visits.

The room lacked luster, there was no water for a full day and no one notified me that there was a leak. They supposedly gave me credit for that day, and I have yet to receive that credit back on my card. The hotel didn't feel safe and had a bad smell as well. Overall, it is not a hotel I will be recommending.

Forgives put soaps

The room is rough

Just a rough time

The hotel's charges for towels and in rough condition

Needs a little care

Clean room staff are friendly

Todo muy bien gracias

Ok

Good rooms, good pricing per night and great service. No complaints with anything

The room was very clean, the pillows are soft, love the fact there is no carpet.

Fast and friendly service

It’s been excellent and room is very clean

Great!

The desk clerk was friendly, the room was clean, the bed and pillows were very comfortable, but I was a bit dismayed that there was not even a box of Kleenex in the room, which was very spartan. No hairdryer either.

very helpful at reception

Pleasant stay, great price and great location near restaurants and shopping.

Nice clean room. Good price. Friendly helpful staff. I would definitely stay here again.

Nice rooms & friendly staff. Good place to stay while working around there.

Customer service

ok

Nice staff , extra charges for everything clean area but could use a little up grading

This is the second time I end up with dirty washcloths and get the annoying courtesy knock and 1 hour and a half early. Still you guys have the audacity to try to attempt to open the door. Do you want to get sued? I was naked hello!?

Hgfc

The room was dirty with toothpaste stains. My towels were dirty and reception had the audacity to want to charge me. The young lady that I checked in with has an attitude. The problem is that Im a regular and this hotel is really conveniently close to family. Hopefully my next rental wont be as bad.

Easy location, clean room. A little bit of a funky smell but you can see the staff works hard to keep the hotel running.

very basic, simple accommodations, older renovation in kitchen and bathroom that is not holding up too well. Kitchen sink, spouting water from base if not holding correctly, bathroom counter chipping along the edges. fridge was really loud going on and off. but overall, the room was clean and functional, and the bed was very comfortable. The person at the front desk was very nice and accommodating. The laundry facilities are a high point, as all of the machines seem new and clean and easy to operate with the cashless payment. I would rate it higher if some of those little room details were taken care of. overall, it is a good value for the money.

Towels had black stains on it and I got a broken remote.

Bien

It was great place to stay

Great Stay very clean economically sound

Was very calm and quiet

Property was good for the price we paid but it could be cleaner. The comforter on one of the beds was dirty, the hallways had a musty smell. Outside of the property by the front door had a bad smell as well.

Awesome experience and very courteous and knowledgeable staff

Friendly staff

Staying here was nice. No problems. Extremely courteous and helpful front desk (Faith).

Akak