Studio 6 Extended Stay El Paso East TX

I check out early, I was originally staying 4 weeks. I stayed 2 weeks. They wouldn't check me out, was told I had to email someone in India. In fact keep getting charge. All because I booked thru expedia

They charge a non refundable $12 cleaning fee. No where in any of the info mentioned this. Even the front desk apologized for the fee. Good place to stay just add $12 to what you pay. Thought i found a great deal, now just barely ok deal.

Very dirty

Very dirty place and the stuff are rude

.

People screeamin and kicking on doors. Elevator takes forever to work. Smells really bad and my room was dirty. Front office is often empty and can't get help.

People screeamin and kicking on doors. Elevator takes forever to work. Smells really bad and my room was dirty. Front office is often empty and can't get help.

Pésimo servicio y el lugar asqueroso

Was ok, but not satisfied. 1. Your internet system was out of service. 2. You couldn't check in early at 11am when you arrive in town, you have to check in at 1pm or 3pm afternoon. That's unacceptable. 3. You need to change the check in schedule, make it available at 11am in the morning. That will be acceptable. 4. When customers request for extra items like pillows and towels. Also assisting cleaning the room while they are staying for a couple of days, you couldn't communicate to front desk because your system was out of service and people weren't in the front desk almost half of the day. 5. Rooms are not sweep and mopped. Basically not clean at all.

Was ok, but not satisfied. 1. Your internet system was out of service. 2. You couldn't check in early at 11am when you arrive in town, you have to check in at 1pm or 3pm afternoon. That's unacceptable. 3. You need to change the check in schedule, make it available at 11am in the morning. That will be acceptable. 4. When customers request for extra items like pillows and towels. Also assisting cleaning the room while they are staying for a couple of days, you couldn't communicate to front desk because your system was out of service and people weren't in the front desk almost half of the day. 5. Rooms are not sweep and mopped. Basically not clean at all.

Bad no recomendable debe de estar más limpios

ALOT. The room smelled moldy and only reason we didnt leave was because we knew we wouldn't get our money back. Tried to get pillows ( pillows were stained and w/o protective cases ) and staff was rude about it. Refused to give pillows.

Payed fir my stay and nobody was there two refund or sign me in yall just took my money and casted me out

House keeping did a really good job providing essential when needed. The staffs greeted and explained everything in detail. Everything was outstanding.

House keeping did a really good job providing essential when needed. The staffs greeted and explained everything in detail. Everything was outstanding.

Random individuals walking around, fire alarm was not working, very dinghy. Bed was very uncomfortable ended up leaving early and staying only one night out of the 4 before moving to another hotel. Would not recommend. Reviews are not accurate

The outdoor pool was a nice bonus since it was a very hot day. The hotel also had laundry facilities which was also a plus for us since we were on a bike trip and can't carry much lugage. It is right off the highway, which is very handy, but at the same time it also caused it to be very very noisy.

The outdoor pool was a nice bonus since it was a very hot day. The hotel also had laundry facilities which was also a plus for us since we were on a bike trip and can't carry much lugage. It is right off the highway, which is very handy, but at the same time it also caused it to be very very noisy.

The first room I was provided could not be secured when leaving the room. The lock would secure when leaving and a slight push would open the door. The second room I was provided was across the hall. It was never updated in the system and someone walked in on me while I was on a conference call. I called them to the front desk only to be yelled and although she was present when I was provided the new key she told me she didn’t know who I was why I was in the room and I needed to come down and show my ID immediately. I explained that I was working on a conference call she continued to yell. I went down and said my ID recorded in the room that I was in when I talk to you and you checked me in earlier. She stormed off in a huff and said that now my key was deactivated. I started to record the conversation because of her unprofessionalism and she called the police on me stating I did not have her permission to record. Permission is not required in Texas. When the cops arrived they agreed. I talked to the housekeeper and she said that they knew that there was an issue with that door and it was due to the weather. The other guy said it was a mistake and she’s really a nice lady. I replied, she called the cops on me! He said well you can’t record it’s a hotel policy and the manager is sick but will talk to you tomorrow and if you don’t delete the recording we’ll have issuesii. I left the hotel because I wasn’t going to be able to change rooms in the middle of the workday, lost money

There’s was nobody at the lobby when I got there and was 9 pm. I had to wait for 15 min to get my key. Leak on the bathroom, was water all over the floor, TV was not working at all. They can do much better

Okay

Yes

Uyghjjkkokkkkklll jjjjkkklk

La habitación estaba limpia, esta bien para una noche como viajero de paso, buena ubicación. Solo que cobran un deposito de 50 dlls que dicen que te regresaran después y eso nome gusto.

You get what you paid for.

- Bed was dusty, had to brush it off before sleeping - Bed sheets had noticeable stains - No housekeeping (receptionist said house keeping only applies to stays over 6-7 days, not for my stay of 2 nights, which makes 0 sense since fresh towels would be needed frequently, if not everyday since they don't dry inside) - Toilet broke down - Hallways had dirt - No mirror in room - AVOID

Awesome stay nice personal

Horrible Horrible

Horrible Horrible

.

The staff were very nice and friendly. The hotel is older and has some issues. The elevator is a little clunky and very slow. The hotel served it's purpose but was nothing fancy. It is within minutes of the nearby hospital and that was what was important for my stay.

Its quiet. I rest here.

Its quiet. I rest here.

$10 housekeeping fee and $3 utility fee hidden fee was charged at check in. Dirty bathroom, one towel, and no soap or shampoo.

My room had a bad smell everytime I would come in and out. I’m assuming due to no actual ventilation, the odor stays in the room at all times

My room had a bad smell everytime I would come in and out. I’m assuming due to no actual ventilation, the odor stays in the room at all times

This was the dirtiest hotel I’ve ever stayed at. I have stayed at this location on three previous occasions under different names. I do not believe my sheets were washed because I found hair in my bed. There was grime all over the floor. Dirty sink. It was so bad. Glad I only spent time asleep there.

Excellent service and location

the bed was comfortable. the room was clean the room was quiet. Online information was deceiving.There was no coffee maker in the rooms. no breakfast we had to pay if we wanted clean towels. the room is only cleaned once a week

the bed was comfortable. the room was clean the room was quiet. Online information was deceiving.There was no coffee maker in the rooms. no breakfast we had to pay if we wanted clean towels. the room is only cleaned once a week

So thos used to be an extended stay and ot was amazing. Now its a studio 6. The front desk was super nice and super friendly. However. They upped the deposit thays refundable. Ok fine. I was told it would be $82. $80 I would get back and $2 would be kept as amme items fee. Basically charging $2 to use the electricity, water, tv and stuff. I did get my deposit back but only $70. So in fact $12 was kept for amenities. It is the most absurd way of Nicole amd dining people. Wouldn't recommend based on that

Rate was too high and elevator was down

The hotel canceled my reservation and left me high and dry without a place to sleep.

Now, about the conditions of the room, the bath tub, I was afraid the bottom would give, it cracked every time I stepped in, we never got room service, the tv, didn't offer anything, only a bunch of reruns, the cable kept fading out. There was no coffy to be made, the coffy maker was there, but no packs of coffy, So all and all, it was not a happy hotel experience.

Enjoyed my stay

All All

All All

Good location

Good stay

Nothing #1 my tub was full of hair from previous customers that stay before me, I counted at least (15) genital human hair in my tub when supposedly it was cleaned, when I complain thd female front desk clerk hid & send the house keeping guy to take my complaint was supposedly go to the manager but i never heard back from the manager/plus they charged you extra fees/There was pigeon shit all over the sidewalk/back door ? didn't closed some could walk in from outside/front employees are super rude, bad attitude & they don't have not customer service skills

We ran out of towel and toilet paper.

Don’t stay here.

El lugar está aceptable, pero siempre te cobran el servicio de limpieza y estacionamiento 20 dlls extra

My hotel room door was not even properly sealed, locks were malfunctioning. The shower was leaking from the shower head and the bottom nozzle, the microwave did not work. The room looked clean at first glance but hair and lint was under bead and in restroom and cabinets. The fridge was running constantly even on lowest setting and it could not let you sleep unless you unplugged it.

The lady who checked us in was having a bad day! Elevator didn’t work. One emergency exit didn’t work as far as coming back in. Too many things falling apart in the building. Horrible customer service. Trash still in our room. We booked a room for $58 and she said there was $12 early check-in fee. Which was fine.Then another fee for maintenance. Then $70 holding fee that would be refunded later. Still haven’t received that. We checked out two days ago overall horrible experience. We want to say somewhere cheap but doesn’t it have to be ran with horrible people who hate their job or a dirty place.

All appliances available for extended stay

Clean room an quiet an closer to my job

It was great. When will I get the $80 deposit.

Very pleasant experience. I have already scheduled another stay.

Clean room, good aircon, helpful staff.

The room was so dirty but the lady at reception quickly helped us get a better one .

Clean rooms. Staff very nice

Nice air conditioned, Clean room, helpful staff. Only thing in the room that was useful was soap, no shampoo, or conditioner was available.

K

Sin jabón ni agua de tonar

It was a good experience, but $154 for a night when it says $61 online was a shock.

Not a great place. Got the wrong room at first then the stove didn’t work and the ac leaked in the second one. There is a lot of late night traffic. Combined with the amount of strange individuals walking around all night, makes this a not so safe spot to be. So be aware. The staff probably does their best to keep it clean and maintained. But the local residents don’t help

We really enjoyed our stay

Everything was very good!

Room needed lots of attention no toilet paper and smelled terrible

Rooms were nice and cool. Staff were friendly and nice. Very helpful

After traveling far and being very tired, James at the front desk was so amazing and welcoming even when it was 1:30am. He got us checked in very fast!

Room was clean and nice

We didn't use the laundry machine still they looked easy to access & maintained. Overall, we would stay there again.

Check in was lengthly due to a $2 transaction(utility fee), followed by a $75 transaction(deposit), then scanning of all occupants ID. All of this after I booked online using the same credit card. Seems excessive and inefficient and streamlining the process would be helpful. Also removing ashtrays from door entrances, and addressing that they don't close completely, would be appreciated and prevent cigarette smell from entering the building.

Its great and friendly staff

Clean

It was so so, not that great

Apparently this Studio 6 is the only hotel I've encountered in nearly 50 years of travel that closes its front desk at 10:00 PM. That becomes a major problem when your flight arrives after 10:00 PM, as mine did. I arrived around 11:00 PM and was effectively left without a hotel room because there was no night clerk available. Oh, BTW, According to the Studio Six customer support line, they inform me that every Studio 6 closes their front desk at 10:00 PM. And they add further insult, I was told by customer support that if I was going to get in late that I should have called at 6:00 PM the night before to cancel the reservation So that I would not have been charged. So essentially Studio 6 wants me to invoke time travel to go back to 6:00 PM the day before to tell them that my flight would be delayed so please keep your front desk open after 10:00 PM. What makes this even more frustrating is that the property advertises that guests can check in "any time after 3:00 PM." Last time I checked, 11:00 PM is still after 3:00 PM. Somewhere in the fine print there is apparently a reference to the front desk closing at 10:00 PM, but that directly contradicts the message that check-in is available anytime after 3:00 PM. Avoid this property if there is any chance you'll arrive after 10:00 PM.

Positive: Very cheap, A/C worked great. They let us borrow Iron and board Just come prepared and bring everything you'll need.

The room was basically an efficiency apartment. Clean and comfortable, but not fancy.

Clean room

Great Staff clean rooms

The rooms are clean and quiet .Air conditioning is super cool good place to stay

Very helpful staff will stay there again

Clean Room,the air conditioner was so cold!

Charge extra fees that aren’t mentioned at check-in

Shower rod look as though it could come down at any time.

Nice Clean room and bathroom.

The only issue was with the T. V. Remote which works work on and off when I would send it commands. Very minor but still an issue. Other than that. Stay was good

Nice and friendly staff. Knowledgeable and quick to respond.

The hotel it self was good. How ever not good on room service. Short on towels, short on cleaning staff, room service phone didn't work and NO coffee maker and we never saw security. But over all we enjoyed our stay.

Gracias

More comunication from attending

Did not like that the elevator shuts down and inoperable. Rooms are clean, staff is on point, beds are comfortable.

When we got to the Hotel and checked in, we were given keys to a room that was dirty, dirty sheets dirty bath tub. We had to go back down and ask for a new room. We also used the steps instead of the elevator because we were told that it was acting up

I can’t really review this because the hotel was double booked and I did not get a room. I was told my room was canceled after I had driven nearly 9 hours to get there. However, I believe that the staff was really kind and it wasn’t on them. It was more on the management and the owners which aren’t local so that cost a big problem I had called earlier to confirm my late check-in and the management who I’m not sure where they’re at had told me that I was gonna be OK, but once I arrived, the staff told me that they weren’t even aware and they had just been told to hold off on telling everybody that their room was canceled. I think that the staff was really really kind, and I wish I could’ve stayed there too. Give them a better review of the actual amenities, but besides that it was just a little hiccup in my trip.

when we got to the hotel. they canceled all of our reservations so they could quadruple the prices, thats not right hotels should honor the reservations, but corporate greed won. Almost a 1000 people lost their reservations due to greed.me and my party ended up sleeping in a cramped little car for 3 nights don't overbook your rooms and don't cancel reservations because you want to raise rates for another event

They cancelled my reservation on the spot. No previous notice. Had to figure out what to do on our own at midnight after flying from another country. Still haven’t had a refund…

3/4 staff was helpful and

Está bien el servicio

They had no vacancies and couldn’t accommodate my boyfriend and i

It was a difficult time since many people were arriving to the city due to BTS concert and even when Expedia rebooked the hotel, the personal was super empathic and helps us to get a room, 3 hours late than the check in but they gave us the room and I really appreciate their support and service! 20/10 the hotel.

Bad

No me gustó que estaba sucia no tenía ni jabón para lavarse las manos todo lo demás Bien

Booked the hotel a month ahead of time. When I arrived no rooms were available . Hotel. Com refused to help rectify the situation. Very unsastified with Studio 6 and Hotels.com

I understand the overbooking by other agencies, but when you have a huge event going on in town, make sure you have appropriate staff to address immediate needs.

People were crowding the counter and cutting the line, and there was no system in place to manage anything. One front desk employee (on his first day) was polite and trying, but management completely failed. A staff member named “Betty,” who appeared to be in charge, was dismissive and patronizing—telling guests to “calm down” when people were simply asking valid questions. Even worse, she made inappropriate “jokes” about harming guests, which was extremely unprofessional and uncomfortable. She also admitted this had been happening for days, meaning the hotel knew about the issue and still chose to be unprepared. Although I did eventually get a room, the entire experience was chaotic and stressful. This is not acceptable for any hotel. I would not stay here again.

Good pl

Clean and easy to check in.

yes ac worked great

Some negative aspects were that our microwave oven did not have a glass plate (I don't know if it was intentional), and the room wasn't really that soundproof, so there were moments you could hear people coming in and out of their rooms or the elevator. I expressed this to the staff, who apologized and said they were aware of the situation. Overall, it was a nice stay at a very convenient location and reasonable price (although, be aware of a 100 dollars deposit you need to pay to ensure you don't destroy the room, it is refundable, but they have had incidents in the past)

This lady was extremely rude

Felt like it was more like a apart then the hotel people were being loud all night phone didn’t work to complain also did have no hot water to take a shower overall was the worse hotel ever stayed at

Room was not ready at the check in time. No towels or pillow cases available. No sun blocking curtains. Noisy hallway in the morning. This hotel shouldn't be advertised by Expedia.

Staff is always friendly and very helpful. I always stay here for my family visits.

The room lacked luster, there was no water for a full day and no one notified me that there was a leak. They supposedly gave me credit for that day, and I have yet to receive that credit back on my card. The hotel didn't feel safe and had a bad smell as well. Overall, it is not a hotel I will be recommending.

Forgives put soaps

The room is rough

Just a rough time