Staybridge Suites El Paso Airport by IHG

The room is what we needed. Love the grills and pool area We went in the pool later in the evening and there were no towel. The door key lock pad for the entry we needed was not working

Exceptional

In comparison, we spent 3- nights at Homewood Suites in Ft. Worth-Dallas area. Also a 2-bedroom suite. Homewood was noticeably more modern. The main living area/kitchen/dining area was much bigger at Homewoood but the bedrooms were tight. Staybridge traded the smaller living area for bigger rooms.

Room was nice, clean and comfortable. Was disappointed that being we left a day early and requested a refund for the day that we didn't use. We were told we could not get a refund.

Toilet had to be flushed twice. Large old stains on carpet. Bed was comfortable though.

Our room was very clean, the staff was very helpful and the breakfast was great. the little kitchen in the room was stocked with everything we needed. everyone there was so polite and helpful. the hotel was conveniently located to everything we needed for our stay. I would definitely stay again.

Clean room, large and clean breakfast area, nice location.

The breakfast was great. The pool and hottub were clean. They have a nice "social hour" and the appetizers and wine or a beer they also offer beer, hit the spot. Definitely will return.

Nice and clean

Staff was very kind. Room was clean. Not able to sleep. Loud traffic all night long. Only two pillows on a king bed. Toilet was leaking water on the ground every time it was flushed.

Staff was very kind. Room was clean. Not able to sleep. Loud traffic all night long. Only two pillows on a king bed. Toilet was leaking water on the ground every time it was flushed.

Friendly and helpful staff, great facility and location, good price.

Friendly and helpful staff, great facility and location, good price.

Everything was good except room maintenance. The trash wasn't picked up and no clean towel for the 2nd night.

Exceptional

Dirty. Old. Bad maintenance.

Location Dirty and stained walls and furniture, ripped carpet, kitchen looks questionable and dark, outdated, old dog poop piled up in the front entrance. I can’t believe the military sends troops in training here.

Location Dirty and stained walls and furniture, ripped carpet, kitchen looks questionable and dark, outdated, old dog poop piled up in the front entrance. I can’t believe the military sends troops in training here.

We checked in at 7pm; the woman at the counter was friendly and professional. It all went downhill from there. Our room was dirty; the counter was sticky, the shower had some mold in it, the couch was ripped and dirty-looking, and there were fingernail clippings on the floor. The common areas were dirty as well; it looked like it had been a very long time since the hallways were vacuumed. Breakfast wasn’t much better; everything, from the floors to the backs of the chairs, were sticky. I was going to ask the woman for spoons, since there weren’t any there, and after I said, “excuse me,” she snapped “gimme a minute,” and kept walking, with no eye contact or even a pause. We stayed here a couple of years ago, and it was not at all like this.

I liked that the staff was friendly and helpful There was many issues with the room we had. The toilet handle in one of the bathrooms was out of the socket so it caused the toilet to run. One of the comforters on the bed had redish brown stains underneath it. I had to get new room keys 3 different times because they wouldn’t work on the door. I am not sure if the door had a short in it or if it was the keys but I had to keep getting new room keys. The room wasn’t worth the price I paid.

I liked that the staff was friendly and helpful There was many issues with the room we had. The toilet handle in one of the bathrooms was out of the socket so it caused the toilet to run. One of the comforters on the bed had redish brown stains underneath it. I had to get new room keys 3 different times because they wouldn’t work on the door. I am not sure if the door had a short in it or if it was the keys but I had to keep getting new room keys. The room wasn’t worth the price I paid.

Breakfast was good. They were a bit overwhelmed with a bunch of military, so a lot of things were gone by 9am. The location was perfect. Very close to the airport and shopping. Easy access to I-10 and the pool was fun. It could have been cleaner. The carpeting was very old. There was a funky smell in the hallways, and the hallways had no AC. I also am not pleased with Booking.com. I tried to modify the reservation on 6/2/26. I needed to switch the days. I did this through email. I received an email saying they would contact the hotel and they would have 48 hours to respond. I went on about my business until the day of check in when I looked to make sure it was changed. It was not. I immediately called customer service. They said they could not help me becuase their system was down. He said I could change the reservation on their app/website. I tried this as well and it would not let me log in and kept sending my back to the email verification page. This continued all weekened and when I called on Monday to make sure they knew we were leaving that day, I spoke to a very rude woman who gave me another number to call and was told "this is the only number where someone will help you". I waited for about 15 minutes on hold and the call was dropped. Called back and waited another 35 minutes and finally spoke to someone. She said they would be contacting the hotel and they would be requesting that I recived the full refund for the extra day. I went to the front desk at the hotel and let her know we were leaving and she said that Booking.com would call her to verify we left and then we would be refunded. Today I received and email that said they have not heard from the hotel and I will be charged in full for the reservation. I unfortunately did not have 50 minutes to sit and wait for someone to answer customer service today, so I emailed and have not heard back. I will NEVER use Booking.com ever again and will be only going through the hotel's websites in the future.

Breakfast was good. They were a bit overwhelmed with a bunch of military, so a lot of things were gone by 9am. The location was perfect. Very close to the airport and shopping. Easy access to I-10 and the pool was fun. It could have been cleaner. The carpeting was very old. There was a funky smell in the hallways, and the hallways had no AC. I also am not pleased with Booking.com. I tried to modify the reservation on 6/2/26. I needed to switch the days. I did this through email. I received an email saying they would contact the hotel and they would have 48 hours to respond. I went on about my business until the day of check in when I looked to make sure it was changed. It was not. I immediately called customer service. They said they could not help me becuase their system was down. He said I could change the reservation on their app/website. I tried this as well and it would not let me log in and kept sending my back to the email verification page. This continued all weekened and when I called on Monday to make sure they knew we were leaving that day, I spoke to a very rude woman who gave me another number to call and was told "this is the only number where someone will help you". I waited for about 15 minutes on hold and the call was dropped. Called back and waited another 35 minutes and finally spoke to someone. She said they would be contacting the hotel and they would be requesting that I recived the full refund for the extra day. I went to the front desk at the hotel and let her know we were leaving and she said that Booking.com would call her to verify we left and then we would be refunded. Today I received and email that said they have not heard from the hotel and I will be charged in full for the reservation. I unfortunately did not have 50 minutes to sit and wait for someone to answer customer service today, so I emailed and have not heard back. I will NEVER use Booking.com ever again and will be only going through the hotel's websites in the future.

I usually don’t leave bad reviews but I personally thought the hotel was very dirty the hallways haven’t been vacuumed in months the floors were sticky and the room looks like it was barely cleaned I would never stay here again but that’s just my opinion

Very clean comfortable practical equipped well , received an early check in and late check out. I am an el Pasoan just got the room for a dip in the pool and jacuzzi for the 4th of July. Enjoyed !! Thank you. N/a

Very clean comfortable practical equipped well , received an early check in and late check out. I am an el Pasoan just got the room for a dip in the pool and jacuzzi for the 4th of July. Enjoyed !! Thank you. N/a

Very solid option only a few minutes from the airport breakfast included with pretty good options

Easy access to the interstate, easy check in, courteous staff, clean, quiet room. The bed was super comfortable and our room was wonderful!

Older hotel but still nice and clean. Would recommend upgrades

Property was amazing. A great get away. Loved the room and breakfast.

The location was ideal It wasn’t clean. Especially the rooms.

The location was ideal It wasn’t clean. Especially the rooms.

Everything was really good

We had the deluxe suite. Lots of room and privacy The eggs omelette at the breakfast but that’s just me.

We had the deluxe suite. Lots of room and privacy The eggs omelette at the breakfast but that’s just me.

Was a nice place to stay

Exceptional

Comfortable and clean

Everything was fine

Loved the concept for families or lobe travelers

It was great. The pool could have used some cleaning as the water was very cloudy. Otherwise it was a great experience

I used to think this was one of the best hotels in El Paso areas. Unfortunately I can't say that anymore. We booked this hotel on our way and back from a recent trip and both times our room was not very clean, not very well mantained, air conditioner made a weird noise waking us a few times during the night (it sounded like it needed maintence) breakfast wasn't ready on time. There's a reason we got it for a cheaper deal.

Great place to stay. Easy access from the airport.

The kitchenette works well for traveling people who don’t want to eat out. Room was nice and clean. Bed was comfortable. We will stay here again when we are in el paso

It was definitely somewhere where you can sleep. The paint was chipping in the bathroom. The carpet throughout the 1st floor was torn and lifted. Lots of trip hazards. I would not stay at this location in the future. No USB or USBC chargers, this was an older hotel.

We absolutely loved our stay. From our room to the breakfast service and pool. It was all amazing

The room was average at best.

Our floor was not clean, phone not working and a hat from a previous guest was in the room. I brought this to their attention and we were immediately moved to an upgraded room which clearly costs more but at no additional cost and a better view. This was greatly appreciated! We will definitely consider staying here again because of the kind customer service.

Room was dirty had to switch rooms, hotel was not very clean and maintained

Moved our stay to the hotel next to them

The room was clean and the kitchenettes were very nice to have. Breakfast was always busy and there is shopping very close by. The staff was helpful, my only thing was the pool was closed due to bees, but the staff was very helpful about making sure the area was safe.

There was an issue with a beehive near the pool, but Staff and supervisors took immediate action. We were unable to use the pool for the rest of our stay due to safety concerns which they addressed.

El hotel está sobrevalorado en función del servicio contra el precio. Muy poco personal y el desayuno se termina pronto última vez que nos hospedamos aquí.

Amazing property!

Room was clean, but kitchen had cockroaches. Not able to use the silverware or anything in the kitchen for that reason. Parking ok, plenty space. Breakfast good, not a lot of things but everything is delicious. We could not use the pool due to bees in the area.

Breakfast was busy and difficult to re-stock. It is pet friendlt, not a place if you are allegic

And waffles maker

Clean hotel but the furniture in the room needs updating badly.

I like everything except the bed. We had a king size. Bed was too hard

1 br suite smelled like wet dog when first walking into room. Hot tub broken/green

Ok hotel, not terrible but for the price there is better options on my opinion.

Overall this was a clean hotel. Even though it was close to the highway, it was still pretty quiet. My only criticism is the breakfast which was only average. The oatmeal looked like it was not cooked all the way and the pastries did not look fresh.

Had spots on the carpet (red) which was iffy and then the shuttle had limited hours so that was partially why I booked the hotel.

?

Room was dirty, hair, sunflower seeds (which I’m highly allergic to) was laying around in the bathroom, tub filthy, toilet dirty and seat broke sliding everywhere, dishes dirty, breakfast is piss poor. Only thing hot was eggs which were extremely overcooked, chicken sausage not cooked throughly, oatmeal half cooked, waffle machine extremely filthy, juice watered down, taters cold as they were sitting in an open bowl on the counter. No burner. Staff were friendly but the building is horrible. One elevator has carpet from the 1900s, the other has wood floor, both squeak extremely bad, trash doesn’t get taken out unless you call, never seen housekeeping so idk what house they were keeping clean if they only come upon call.

The staff were exceptional.

Muy amables y atentos con las personas

Excellent location, well maintain and clean facilities, friendly and efficient staff, nice breakfasts and dinner. Very clean rooms, very quiet.

I had made two separate reservations for this hotel for May 1 and May 2. I got a call from the reservation counter, April 30 letting me know that the Friday reservation had been canceled. On Friday I got a call from hotels.com that the Saturday May 2 reservation had been canceled. Hotels.com helped me find a different hotel for May 2 that was more expensive than my original reservation. Low and behold I saw an illegal charge on my credit card from Staybridge suites on Sunday. When I spoke to them they told me that I was a no show for May 2. The original reservation was $261 or so and somehow Staybridge charged my card $430. I told the manager that I had received a notice from hotels.com and that I had personally spoken to a staff member from their hotel on Friday who confirmed that it was cancelled. The manager refused to give me a refund saying it was never cancelled and that the hotel staff never said it was cancelled. I told her I had the voicemails from hotels.com and that they had helped me find a new hotel after the canceled reservation. She continue to say it was not canceled. She was rude, and very unhelpful. I then reached out to hotels.com to fix it and they contacted the hotel and the hotel told them the cancelation was for May 3. We never made a reservation on May 3. The staff at this hotel are liars. DO NOT BOOK WITH THEM.

Breakfast unappetizing though plentiful. Dark roast coffee was good

Clean room. Staff limited. Airport shuttle limited time. Breakfast decent.

The front desk really helped us out. Went above and beyond

This hotel should not be charging the amounts it does per night for the dire co diction that it’s in. Check in staff, have had better interactions at a gas station. Place starting to smell old. Light fixtures are of all different colors. Worn out carpets and broken tiles. Rooms definitely need updating. Good location to stay at and if u don’t mind paying higher end hotel prices for a mid experience than this will do just fine

The carpets in the room were better but did not give a clean vibe. Overall it needs upgrades and renovation. We were there for one night so can't comment much on other amenities.

I saw that it had a9.4 rating and seriously I don’t know how I would give it a 7 at most it is very outdated the rug in the hallway is torn worn smells funny in the hallways

Good base for exploring the area

Awesome

Clean rooms staff members are the best super helpful and friendly coffee was good

The room was clean the staff member are the best super friendly and helpful. Coffee was good

Yes breakfast was really fresh and good.

Room nice! Small issue with a very noisy sliding pocket door into the bathroom. Overall though very happy with our stay here!

In need of renovation

Beautiful property. The staff was super friendly and our stay was amazing

The rooms were clean and the location was very convenient for our needs. The breakfast and business food choices were pretty slim and not very good at all. Definitely not up to the standard of other locations. Otherwise, it was very pleasant and the staff was helpful.

We were able to walk the mall, eat dinner at Toro Burger Bar, and go to a park all within a 15 mile radius of the hotel. The room was clean, but the only thing is one of the toilets was not flushed properly but we could tell it was clean. Overall it was a good stay.

Rooms very clean, neat, staff welcoming, eateries right around the corner, room are large. Wish they had complimentary water in rooms.

Amenities are near by

Very pleasant stay

Yes very good

All professional and friendly

The suite living room sofa , carpets were in poor condition

Good breakfast and snack hour. Accommodating staff.

Very nice room and very clean. My only issue was the filters needed changing and caused my allergies to flare.

Rooms were nice and clean, staff very friendly and the snacks served in the evening were also good.

The room was perfect, cozy and clean! Very comfortable stay! 💜

Older hotel that could use some updates in the bathroom but overall, great staff, clean rooms, good breakfast. Awesome location, close to so many points of interest and great restaurants.

Clean room and nice heated pool. Breakfast has a decent variety of options.

Clean room friendly staff

Beautiful and very clean suit. Ver spacious. Loved that the sink was outside of the shower. Front staff was very helpful and kind. Will definitely stay here again

The room and the hotel were in the worst condition of any IHG hotel I’ve stayed at. Night and day from the Staybridge I just stayed at in Houston. The doors to the outside also didn’t lock properly, so anyone could walk in at night, they ran out of coffee cups at breakfast, they didn’t have luggage carts, etc.

Lovely rooms were so clean, comfortable bed. Front desk was very helpful and friendly. Well kept property that felt safe and easy to find.

They gave us a disabled room without notifying us.

No issues, great stay!

Great costumer service Mikeala was so nice at us at the social hour and the girl at the front desk too! Great room very spacios! Love the outdoor jacuzzi in december!

Room and Hotel were great But, when you advertise airport shuttle need to say not on Saturday or Sunday. Especially when one of the reasons for booking the property was because of the shuttle. It’s the holidays come on

No WiFi working

I had previously stayed a week ago at this hotel and had no issue. Yesterday when I checked in, the room wasn’t available. I had to wait, then the room that I was given wasn’t the one I booked. I showed up at the hotel a bit after 5pm and didn’t get my room til 7pm. The girl at the front desk was extremely nice and helpful. I believe the problem is that the hotel might had been understaffed for the day?! Idk. I did notice that the rooms weren’t ready when people were checking in, so that’s what makes me believe that they are understaffed. Again, the girl at the front was extremely helpful and nice, she communicated with me. I waited with my family until my room was ready. Even though I had this bad experience, I would stay here again. I normally choose this hotel because of their suites.

Nice pet friendly hotel

The room was nice and clean. We were sad that the hot tub was out of order.

Checked in, but assigned a room that was already occupied! Returned to front desk (luggage in tow), and we were assigned an upgraded room which was appreciated. However, the upgraded room was less than desirable and had a number of issues.

convenient to El Paso Airport. We had to leave very early in the morning, so unable to try the breakfast. The front staff was very friendly and offered assistance in any way. The room was clean, the bed was comfortable.

Asked b4 considering stay if hot tub was working and available? I WAS ASSURED-YES! Hot tub= cold, jets not working!! Informed staff= we”ll get someone on that right away, no response entire night?!? Next morning, how was your stay? Explaining why my stay was horrible (no comfort from the spa down) she said to my chagrin “ why didn’t they send you to our sister property 100ft. walk next door?!?” REALLY…..,. That would have been nice!! Black mold in shower. Carpet thru out in shotty disrepair, you can’t even roll your luggage w/o lifting rollers over tears/wrinkles in common walkways/hallways. Complimentary food made me sick (diarrhea) for 24 hours!! Room carpet had big stained area ( looked scary) Staff was not present or helpful. Always a sign saying we’ll be back in 15 minutes.

The bathroom was filthy. Even had a nail clipper in the shower and the tub was gross. The floors were dirty. Breakfast was a disappointment. The coffee containers were empty and very limited options. The lady at reception was very nice and attentive.

Staff nice

We loved this hotel. Our room was amazing. Clean and well kept. The entire hotel was in pristine condition. Breakfast buffet was really nice. Staff at the front desk was wonderful.

It was nice

Front desk was very kind. We had issues with the air conditioning in the room but maintenance acted fast.

We have repeatedly stayed at this hotel on trips because it was so convenient to the freeway and restaurants and it was clean and comfortable. Lately, I have been disappointed in the condition of the rooms. Hotel needs a refresh, for sure.

It's a nice replacement for Home when we're in El Paso.