SpringHill Suites by Marriott El Paso

Awesome stay

There seems to be a serious maintenance issue. My room didn’t even have hot water for the week and tub/shower was falling apart.

Great room as always. Best stop from Houston to San Diego. A lot of places to eat nearby and quiet.

No biscuits and gravy for breakfast

Overall it was a good experience, the only thing was that they were working / upgrading the property at the time. But, it was a good stay and the property was very clean. Breakfast was good with great coffee. It was worth it.

They were having the floors in front of the elevators tiled during our stay. It wasn't bothersome, but something to be warned about if you need wheel-chair accessibility.

Clean, modern, and a friendly staff. Microwave didn’t work, other than that it was great.

I booked the wrong neighborhood and they were not willing to switch to airport area

I did not find out until after I paid that the elevator was not working and that definitely would have played a major part on my decision to stay at this location with my elderly mother having to climb floor flights of stairs with even an overnight bag. This is information that should have been given first. Undisclosed information regarding a nonworking elevator traveling with an elderly parent.

It was noisy. And dirty. And under construction. It would’ve been nice to know all these things prior to booking.

On the positive side, the room was modern, clean, and spacious, though the bed was far too soft for proper back support. Housekeeping was also inconsistent: while the bed was made and towels were swapped daily, the bathroom trash was never emptied, and daily essentials like coffee and body lotion were not replenished. Breakfast was just okay. Overall, a frustrating experience given the lack of upfront communication regarding major amenity closures.

Everything

The air conditioning not working

The tile being done was set up loose and getting stepped on and cracked.

The breakfast was great. Rooms were really nice. Had a comfortable couch and sitting area. Under remodeling and was not aware ahead of time. The bed was comfortable but high and hard to get in.

It was a nice area The staff was terrible, the pool was closed, there was no notification that there was construction on the property prior to arrival.

It was in middle of being renovated- tarps and dusty all over the place. Pool closed completely. No ice machines. Staff was aware of noise level during construction and " welcome" earplugs provided. Does this tell you the shape of the place? N

The bed and pillows The room was nice with the exception that there was no toilet paper, there were no bags on lavatory trash bin and the bathroom floor was dirty. No ice machine available. The construction workers using profanity while working. The front desk staff needs to smile and be friendlier.

We picked this location because of the outdoor pool and hot tub, both of which were closed due to construction. The website does not mention this anywhere, in fact, the photo on the opening page is of the pool!

Disappointed the pool was closed

location was amazing! very safe and close to everything! breakfast was very good! the hotel is being remodeled but it is very clean and the rooms are huge and very nicely decorated. everything was wonderful.

Newly renovated rooms, very nice

Unfortunately, our room did not get cleaned everyday. The hotel itself was dirty and was under contraction without a staff keeping the hall ways and lobby clean. We did not get credit for being inconvenienced.

mattress was worn out from use with large "valleys" where we laid-very uncomfortable. Lobby was under renovation which was clean, tidy and easy to navigate through.

The place was being remodeled… I’m sure in a couple months it will be back to Marriott quality

Está en remodelación y la alberca está fuera de servicio

There was a lot of construction/remodeling going on, so we understand that. Also, the toilet seat in our room was loose and would slide to the right when being sat upon. I tightened it a little myself, but it would not stay tight. I realize I could have asked for help on this, but we were fairly busy and just got by.

Staff was great

N/a Staff are rude

Sucks

Horrible staff Charged twiced

When I booked there was no mention that the pool was down, that there was no real reception area, that the hotel had no amenities but plenty of trash and construction debris..and I was billed full price. Breakfast was cheaply done as well, See above

Pool broken, front door broken, too expensive without pool and good ac. No advance notice given. It was 100 degrees.

They are currently doing construction on the site and DID NOT disclose that when booking on the website. We booked the hotel specifically for the pool as we have children and that would be helpful entertainment. Not only that our air conditioner in our room did not go lower than 78. Whomever was at the front desk gave my husband a hard time about moving us to a different room, but we eventually were able to be moves. The staff at the front desk were rarely visible and when waiting took a long time to come to the front desk. Breakfast was ok for a hotel breakfast nothing to complain about with that. As far as the dining area the tables could have been wiped down. I sat there for about an hour and saw not one staff member come by to see if the open tables have been cleaned.

El hotel esta en remodelacion

If Expedia mentioned that the hotel was under heavy remodelation I wlod have chosen a different hotel.

Helpful staff

Muy. Sucio Mucho ruido en las mañanas por la construcción

Hotel was under renovation, pool was closed, door was propped open with a rock so anyone could just walk in. And they billed my card twice for the room.

I loved the room with 3 beds!

Property was under construction so a little inconvenience but other than that it’s a nice place. We stay there again.

Under construction but easy to navigate.

the hotel is under construction

The front desk, Lady when checking in at night was very helpful very nice very professional had an issue with the bathroom door. She called maintenance maintenance. Came up. Fix the issue right away. Room was very clean. Had no issue other than the bathroom door.

Although parta of the hotel were under construction, it was very clean and construction was well shielded. Room was spacious and clean amenities were great and we all had a great night’s sleep. I would stay there again. Breakfast was also one of the best I’ve had at hotels.

Hotel was under construction, which is fine. But the contractor needs to do a better job of containing construction trash. Hotel has carpet which I'm not a fan of for more than one reason. It is outdated, stained, and dirty, hopefully they are doing away with it in the remodel. Room was okay, but could've been cleaned better. Hair's in the shower and there was a zip lock bag of Qtips on the floor. AC unit was sub par as well. I survived the week there, but I'm not going back next week. I'd give it another try after the construction was done. I'm generally not one to fuss much, but this being a SpringHill Suites I did expect better.

I love this hotel. This was our second time staying there and I will definitely stay again. Even with the construction going on they made sure everything was nice and pleasant.

Please vacuum the rooms. The mirrors were also dirty.

The most amazing experience!!! Beautiful, clean, customer service 10 out 10!!! Highly recommended

By contrast, breakfast bar was very good and all of the staff was excellent. Special thanks to Juan at the makeshift front desk.

Very clean rooms, breakfast was good, and staff was very helpful.

La iluminación es algo deficiente ya que sólo hay spots y lámparas, de día basta con abrir la persiana pero de noche pues no. En el desayuno el huevo fue igual los dos días pero sí había otras opciones sólo que todo dulce. Las camas bien, el café bien, el clima bien, el estacionamiento bien.

The proper is under construction right now. I was there on a weekend so there wasn’t any noise but it didn’t say anywhere when I booked and there are so many other properties in the area that I could have booked. The room was mostly clean. They could have done a better job in the bathroom. Overall it’s a nice place right off i10 to stay with a lot of amenities in a safe area.

Besides the renovations in the building, all the others thing were good.

I understand they were doing reconstruction but nobody was there to greet us.

We didn't like the breakfast at all

There is construction going on right now at this location. It’s a mess. I didn’t have any issues with the noise as I stayed over a weekend, but it made it difficult to stay here. The check in area is crowded and confusing. The staff didn’t acknowledge the mess or the inconvenience. The “front desk” staff seemed put off by my presence. The pool was dirty and never had towels. I’m sure it will be better once the construction is over. Maybe.

Under construction, no lobby area.

Everything was good. Just hotel is under construction

Everything was good and the staff was great

Room was clean and comfy. Very good shower. Renovations happening. No trash bags in the room cans. Ice only on the first floor not on any other floors. Water machine in the gym didn’t work. Only one elevator working. Just minor inconveniences in the scheme of things. Otherwise the stay met my needs.

We didn’t have a bad experience it’s just a lot going on there at the moment. The pool was not clean, but hot tub was. Overall maybe wait for renovations to be completed if you are keen to details and amenities.

The current construction made it a bit awkward but overall it was a good stay. Breakfast was mediocre at best. We would likely stay here again.

Thank you From the Sandoval Family...

Under construction. Bathroom was not clean. Very thin walls for being a Marriott property overall not happy with this property

Although the hotel was in construction, it was still excellent to stay there and thank you for the continental breakfast. It was perfect for my family. This is my third year traveling that way and this is my third year staying there. Thank you for all that you and your staff does for me my husband and my family.

They respect was all blocked off couldn’t get in. Went to the courtyard to see how to get in the hotel. No one could help. Then called hotel to get refunded and they refused. Run!

Such a bad night. Hotel is under renovation. Debris from work, smell, dust and loud noise from construction from 9A-6P. The pictures advertised our false advertisement during this renovation process. The reviews from people posting how wonderful the breakfast was is a lie. The worst part was there was no notification that the water would be shut off from 9 to 10 AM.

nice place. only stayed 1 night

I've stayed in this area twice while driving through El Paso and have felt super safe while staying. The area is nice with plenty of options for shopping & dining if needed. The check in process was super easy and their free breakfast was good too. The room was super clean, spacious, and upgraded. Keep in mind that they are doing construction through Fall 2026. Luckily it didn't affect our stay, but I believe the hours of potential disruption are 9am-6pm Monday-Saturday. Overall, this was a great stay and we would highly recommend.

Loved it!

This hotel will be really nice once the renovations are completed. The room we stayed in was renovated and was clean and comfortable. The only issue i have is old furniture out back everywhere including the sidewalk area which seemed like a potential hazard. It seems like all if the old furniture could have been stored away from the hotel premises in the parking lot. But with that being said, I would definitely stay here again. Its also in close proximity to wet and wild and restaurants and stores. Nice location and good area.

Was amazing

But the walls are thin we heard kids screaming and yelling at midnight and jumping above us 😐 Plus the ice machine did not work on the 3rd floor, all in all a good area close to restaurants and Walmart! Only 10 min from Wet N Wild

Me quedé con mi familia y mi perrito!! Me encantaron las instalaciones, y a un muy buen precio!! El desayuno era lo básico pero muy rico, te recomiendo 1000% hospedarte aquí! Sin duda lo tomaré en cuenta para mi siguiente viaje

Beautiful clean, and modern remodeled room

El staff es super amable, esta muy tranquilo y es muy seguro, están remodelando las habitaciones, el desayuno es bueno, en general me agrada, ya me he quedado en varias ocasiones y volvería nuevamente.

Easy parking, good breakfast

construction is on going. new room was remodeled but bath and sink areas are not or not yet. 1 elevator was out of order and made it a bit of a wait sometimes to get to the upper floors. breakfast is ok but nothing to look forward to. parking is limited and fills up the lot after 6pm.

Great place to stay quiet and peaceful

I wish they had breakfast meat options - the only protein option they had were eggs. Was looking forward to bacon or sausages, but neither were offered.

In fairness hotel was under some renovations during my stay so it’s hard to comment on cleanliness. The room seemed clean and updated but the bath area was not updated. The breakfast was okay with scrambled eggs and a choice of meat but only toast and packaged muffins, no bagels or English muffins. Oatmeal was available. So breakfast was okay if you’re not into a big breakfast. Overall it’s a good hotel especially if you get a good price.

Yes everything was good !

Springhill suites is doing some remodeling. We had stayed here before and we’re very happy with it which is why we booked again. The front desk when we first arrived was a very nice young man who took great care of us as we were retired. We were out all day the next day, and when we were returned, We found that our room had not been cleaned or beds made up. I had to take our dirty towels and glasses downstairs to trade them out and was told they just didn’t know what happened. The beds were made the next day but again no clean glasses. The beds were very comfortable, and the complementary breakfast buffet was better during the weekdays than on the weekends. Great location.

Safest area to stay in El Paso. Security to monitor parking lot. Hot breakfast selection was great along with continental style options available. Room layout was spacious and comfortable.

Clean room and great staff. Close to everything and convenient

Staff was very helpful and friendly

Awesome Hotel!!

Nice clean friendly recommend!!

Nice quiet hotel. Rooms were clean . Breakfast had good selections but most of the English muffins , bagels and bread were old and moldy.

Rest of the stay was better.

I didn’t use any amenities the property is under renovation so they have ear plugs and two waters when you get to the room with a note to pardon the renovation. Two of the front desk staff really great and welcoming the others not at all and cleaning staff and maintenance guy were rude and not polite and wouldn’t respond to any kind of hello or anything.

J

Great

Scrambled eggs don't much taste like eggs. Too much powdery eggs?

We arrive at 2am and was given 2 different rooms on the 1st floor and both the showered weee very nasty. I took a video and showed it to the front desk guy and he gave us a nicer room on the 4th floor. Thank you.

👍

The room was spotless.

Safe. Nice rooms.

Thin walls, Wi-Fi didn’t work in both rooms

Construction noise and debris inside the hotel. Management was unwilling to compensate me. Do yourself a favor and stay elsewhere.

Incredible attention, clean, good bed

Friendly staff

Todo excelente, el chico del lobby muy atento, el hotel muy agusto por eso cada q venimos a el paso nos quedamos aqui

Más platillos diferentes, solo algún otro guiso

Excelente

All good except both queen mattresses were lousy, too uncomfortable to get a good night of sleep.

The hotel is very clean. The staff is very kind. The breakfast was wonderful.

Clean room, friendly staff at check in. Will stay there again when going back to El Paso

Overall great stay!

Good room and great staff!

Good

Staff are very helpful and friendly. They answer questions with a smile. The room was very clean and comfortable

The staff was very friendly.

I stay here every month for business and every time I’ve had stellar service and a great experience. Staff is incredibly kind, helpful and professional. Property is clean and breakfast is yummy! Highly recommend.

Clean hotel, the jacuzzi had hot water even though it was already chill weather. Good breakfast options.

Nice breakfast bar The renovation was excellent All the staff is very nice

My room was not cleaned and towels were not replaced over my 3 night stay. I had to go to reception to grab some . Carpets on the hallways are dirty. I cant believe Marriot allows this faults on the brand regulations.

Good location

Todo, excepciónal check in, super rápido