Red Roof Inn PLUS+ El Paso East

It’s in a good location Not as clean as before

Key didn't work. No hot water, then no water at all.

Run down. I was using a towel and someone elses hair got on me. You don't even get your own microwave. You have to use the lobby one and it smells like cigarettes there. The room and building itself was run down and nasty. The lady working there was very sweet though.

Best value for price good

Stay was great, had to reactivate room cards a few times since they would not open the room door, some trash was visible on the outside trash can that needed to be emptied out. Overall it was a good experience.

Very Clean, strong floors, nice tv No snack vending machine

Todo bien

We loved the fact we were able to parking right in front of our room, and that the room was clean. The overwelming smell of disinfectent cleaner the minute we oped the door to our room, it was horrible. The long walk to the ice maker.

Carpet was never vacuumed in hallways, room was never cleaned, parking lot with trash throughout. Coffee maker provided didn't fit the coffee filters in the room. Bathroom dispensers for lotion was empty.

The bed was very comfortable and they have a lot of tv channels. Great place for the price.

N/A

Staff was very friendly.

Ok stay for one night

I couldn’t leave fast enough I booked 2 nights and left a day early & could care less about a refund. Stayed in room 310 and that room smelled absolutely revolting NONSTOP. Hotel and hallways were fine, but that room stench was nauseating. Another reviewer mentioned the same, probably the same room! Never again. Not sure how this place has a 8+ rating!

Staff was super friendly, very helpful and accommodating. Our check in was super quick, we loved our stay here!

Clean and very friendly staff!! N/A

If check out its al 11, why was housekeeping knocking at my door at 10 till 10 asking if we were leaving? Never had this happened but today we got woken up by this housekeeping girl.

Reception staff was nice. The HVAC made loud mechanical noises and had to shut it off and slept uncomfortably. The bed was not comfortable. The bathroom was very small.

Reception staff was nice. The HVAC made loud mechanical noises and had to shut it off and slept uncomfortably. The bed was not comfortable. The bathroom was very small.

Good place.

Peace and how well clean was the room Na

Peace and how well clean was the room Na

Beds were super comfortable. and it was a super quiet place to stay When we first walked into our room, it smelled like feet. and the bathroom was a little small, other than that, everything was very nice and very comfortable

The excellent service Overall was good

The excellent service Overall was good

Beds were super comfortable. and it was a super quiet place to stay When we first walked into our room, it smelled like feet. and the bathroom was a little small, other than that, everything was very nice and very comfortable

Room was dirty and no remote control for the TV bathroom sink plugged because of hair popcorn all over the floor , I did tell the lady in the front desk from overnight shift and she told me that there is nothing she can do . The reason we stay because I was to tired to drive around and look for a room.

N/A

Peaceful and quiet. Front desk staff was very helpful and very friendly

A/c and pet friendly! Convenient location!!

The place location is ok People living permanently in this property and doing drugs day and night

Friendly staff pet friendly Dirty wash towels left in shower. Bed was not that comfortable. Loud intoxicated guests being loud. Empty beer cans thrown on ground at entrance to hotel. Soap shampoo and lotion which is provided by hotel were not refilled

Friendly staff pet friendly Dirty wash towels left in shower. Bed was not that comfortable. Loud intoxicated guests being loud. Empty beer cans thrown on ground at entrance to hotel. Soap shampoo and lotion which is provided by hotel were not refilled

The place location is ok People living permanently in this property and doing drugs day and night

Was ckean and had a comfortable bed

Todo perfecto, pero el Internet es un poco inestable

Todo bien

Cleanliness Nothing I can think of

Parking

Todo estuvo bien

The rooms were clean ,everything was great

Nice and clean

Room was clean and bed comfortable. Maintenance could be made to rooms to make it better.

Room was open when we arrived to it. As was the adjoining room. Told the front desk they said it must have been the cleaning crew. Lots of noise throughout the night.

1

Front desk manager and staff are welcoming and helpful. Clean room, fresh coffee, well lit parking and friendly atmosphere. Thank you for the wonderful hospitality.

A

All in all for the price, the rooms were clean the front desk. Staff was great and housekeeping was really really good friendly and helpful.

Great 2-stay here! Rooms were quiet, staff was very friendly and helpful. Property was clean everything was accessible from where we were. Air conditioning was nice and cold, we will be back!

The hotel look very old

Great Stay

I liked the rate for the room I booked. The bed was extremely uncomfortable, it had a huge dip in mattress and was unstable.

Never disappoint me!

Always my go to when I'm in El Paso.

Location of the property is apositive. The room we booked was not cleaned (Carpet between beds was filthy). The toilet leaked when flushed and it looked as though they were updating the room but left it untidy. The front desk was kind enough to move us to a nearby room that was still in need of a good vacuuming. The ceiling had a very large wet spot from a recent storm and also needed attention. The only other positive was that the Beds were great.

They are so nice!

The ac went off and on. And same with the internet.

I wish I had gotten everyone’s names because several employees deserve recognition. There’s an older gentleman who often works the front desk late at night who has consistently been kind and helpful. One night after work I brought him a Chico’s hot dog as a small thank-you. He was so grateful, but honestly, so was I. One housekeeper also stood out. Because I have my emotional support animal, I maintain my room myself (I even brought my own vacuum!). I asked for fresh sheets and towels and left to run errands. Before she went home, she remembered me and made sure everything was waiting at the front desk. That may seem small, but it isn’t. My only suggestion is the laundry area. The washer once left my clothes soaking wet and a dryer’s quarter mechanism was stuck. The machines could use some maintenance, and keeping quarters at the front desk would be incredibly helpful. Overall, I feel safe, comfortable and treated like a person rather than a room number. Good hospitality is often the little things, and the staff here understands that. ❤️

I c

could not get wifi on laptop. at all.

Buen precio

Clean and no one bothered us

Air conditioner smelled- room was dirty - had to clean before we checked in. The guy in the front desk was horrible… They gave us a disability room. Towels were hard & dirty. Microwave was very dirty under & inside.. Baseboards were very dusty… only people that were friendly were the housekeepers. Very helpful! We asked for cleaning supplies & they gave us what we needed . We were there as an emergency my mom in the hospital which she passed a few days later… Actually left 2 days early… Management need to walk the rooms & make sure they are cleaned. Do not recommend this to anyone!!! Very unhappy 😞

Have stayed here several times within past few years. The area seems safe, rooms are always clean and staff is good. Improvements to some rooms could make it better and some breakfast items would be nice.

Es un lugar agradable

Everything was great, I just struggle a little to turn on the tv, the batteries of the control continuesly

Expedia Price and the price when you go pay at the counter is significantly more expensive. $40 upcharge at the counter

Super clean. Rooms are nice and quiet. Great TV package. Love this place. Stay here a lot and always meets my expectations.

The building is older but the room was clean and the staff were friendly. Great for an overnight stay of on the road.

Hotel is rundown. Don’t have a convenient store. Bathrooms are small.

Internet was terrible to the way that I ended to used my phone hotspot, Hotel wireless useless, constant stops and "no service" messages.

The only thing was allot of cigarette buds

Muy bueno

Wonderful esta

More deep clean room and fix air

It was a last minute decision and being labor weekend didn’t make it easy to get affordable hotels, so I had no choice but to book here, I would not pick it again, I know now that I am better off paying a little more money to stay at a better place.

Felt dingy and super outdated. The rooms smelled like mildew and old smoke trying to be covered up by odoban. The carpets and floors were stinky and disgusting. The curtains had holes in them. Overall just felt nasty.

Clean room, quiet, long wait to get help from front desk staff.

Staff was very kind - Room smelled really bad & floors were very dirty. Beds were comfortable and I also checked for bed bugs and it was clean. Bathtub was clean and they had shampoo and body wash. Do not recommend for long stays....

Reservamos por Expedia llegamos a las y nos dijeron que había problemas con las reservas hechas por internet no nos dieron solución. Tuvimos que salir a buscar hotel emergencia ni una atención de la recepcionista de una llamada o una atención o por lo menos ayudarnos a buscar alojamiento en su misma cadena

The elevators weren’t working but other than that it was very clean

Clean and affordable

Air conditioner might need some work, there was thrash and dust underneath the bed. Great and cheerful staff though

On muly room the toilet was clogged since i got the room. The outside parking lot people smoking weed marihuana. Drinking beer and full of trash

This hotel is one of the best in El Paso hate to leave it

Muy bien solo que fueron a tocarme la puerta a las 9:00 am para avisar que a las 11:: am tenía que dejar la habitación

It was an okay stay. AC would stop working at times, but then would turn on again so wasn’t that big of an issue.

Good

Friendly staff and clean rooms.

Service excelent

Lately I’ve been noticing that people are

todo muy bien muy agusto

Ok thanks for your time

No servía la cafetera, tampoco funcionó la secadora de pelo, estaba fundido un foco del tocador y no funcionó el tomacorriente para el celular

The ONLY reason to stay here is if you have dogs and for price. The place is across the street from a strip club. Riff raff in the parking lot, terribly maintained premises-hall floors covered in crumbs and garbage, staff was friendly. Rooms were ‘fine’, toothpaste all over the walls of the bathroom—bed was clean-thank god. We were in late and out early. No breakfast offered. Wouldn’t have chanced it if there was.

It’s really clean

Great people first night I accidentally messed up and I didn’t do the payment on the house so they hook me up. Give me a discount so it’s the same prices on here very clean. Very nice people very safe property highly recommended.

Great place to stay

I had a brief stay at Red Roof+ and switched to another one closer to my plans. BIG mistake! Red Roof+ hands down is a very clean hotel with great upkeep. Will be staying here on my next visit.

Everything was great!

Asked for 1st floor and got it!

Only complaint is the bedding wasnt made

Ok

Buen estacionamiento

nothing I will never rent here again. They gave me a room with not working restroom. They refused to switch my room.

Good overnight place to stay

The ac was working well. The room was very clean and the check in was very quick.

Staff were very helpful and accomodating. Clean room and comfy bed.

Bueno

Everything was good.

Ok

Room felt dirty, workers didn’t really make you feel welcomed air conditioning was outdated parking was filthy

Good service good people

Nice and clean

Excelente

We stayed one night, clean room.

This particular potential stay I stayed there several days before this that’s why I can review the motel as for Expedia I booked it for the 24th but when I went to check in, they changed it to the 25th because I booked it on the 24th, and so I got stuck with a booking that I was not able to use and they would not let me have a refund

Rooms are dirty they smelled blankets were stained worst experience ever

The elevator got a weed smell. The Room was Dirty and the remote was not working

Air conditioning Is great, sheets clean, good parking ⭐️⭐️⭐️⭐️⭐️