Red Roof Inn El Paso West

When we got in the shower the bathroom got flooded 😒

Le falta limpieza pero bien

Not clean, not safe, VERY outdated.

It is nice place to stay after long drive, mattress needs replacing.

Staff was friendly but they were not at the front desk when we arrived. We waited for about 10 minutes for them to arrive. When they did help us they were on the phone. The rooms were clean but the pillows definitely need to be upgraded.

Location

I had a great stay at Red Roof Inn El Paso West. The staff was incredibly accommodating, friendly, and always willing to help, which made the experience even better. The location is excellent. There are multiple restaurants, a Walmart, Chick-fil-A, and even a movie theater all within walking distance, literally right across the street from the hotel. It was so convenient not having to drive for food or shopping. I would definitely stay here again and recommend it to anyone visiting the area.

Exceptional

Nice and clean N/a

The pace was a dump not very clean out tv remote didn’t work and it took two day to get a replacement not a good experience

First room we got was dirty. Like someone had just been in there we asked to be moved and was told there was no other rooms available. Let them know room was very dirty and Dudley new room popped up. Decent 2nd room definitely much better the first can't complain for the price paid.

Very good

The room was clean.

The leaky faucet and its dripping sound make it impossible for me to sleep

Staff was helpful, rr was not clean and there was no toilet paper. Plus there was roaches in the rr other than that everything was good

nothing at all the building it’s old need a lot of improvements

nothing at all the building it’s old need a lot of improvements

First off the stay was great u till i got overcharged the price changed after i booked an my card got charged more then what it said at the beginning,i would say screenshot the price you get at first because when i looked again the price was diffrent by 34$,overral the stay was good the room was clean the hallways a little musty but the room made up for it for the rate i got it was a good stay .

Booked it a 9 couldn't get in the room till 11:00

Everything!!!! No room service nor cleaning personal. Sheets with stains, lots of holes on walls where upgrades where made.

Nothing!!! Everything!!!! No room service nor cleaning personal. Sheets with stains, lots of holes on walls where upgrades where made.

Pleasant

Pleasant

Good

Superb

location bad pool and hot room

location bad pool and hot room

Hotel was dirty has not been unkept. Beds are small. Tried turning on air and it smelled like something was burning. Will never stay here again.

Easy to access

Easy to access

Toilet was stopped up, room was shabby.

Close to pool Toilet was stopped up, room was shabby.

The bed was very comfortable.

Hot, AC not working.

I've stayed here several times and never a great experience. I had to buy a swiffer wet-jet to clean the floors and they were filthy. The coffee maker was broken and curtains were not secured on the rod. I itched for a week after leaving there. The tub was not clean nor were the "baseboard" areas around the toilet. The toilet seat was broken and I had to be very careful as it was not secured.

Selected this motel because it supposedly had a baby crib available. It did not.

Pros: the area as a whole felt safe, and we were able to walk to Walmart and plenty of other restaurants nearby and Uber was available at all times. Cons: our room was not clean and up to par. It lack a sense of security and cleanliness. We did have a large restroom. I believe they gave us a room for ADA accommodations. To the hotels, defense, El Paso was not prepared for BTS army fans and was not prepared for the surge of guests. Staff did their best to accommodate us, and everyone was polite.

The whole hotel was not clean at all. Ice machine not working.

Está bien para una sola noche, el personal fue súper amable y todo muy rápido el cuarto estaba limpio lo que no me gustó fue que la cortina del baño olía horrible como humedad y sucia pero todo lo demás bien

Las máquinas de hacer hielo no funcionan

Love this hotel! Staff is amazing!

Great spot for the price. Pool was dirty and no cleaned it.

estuvimos a gusto y volvería a reservar en este hotel

Tenia pelos de perro la cama, en el piso tenia cucarachas, el ac no enfriaba nada, y tenia un olor desagradable

The clean room is excelent. The checking es quickly.

The room smelled bad, was ugly and old, the reception was rude, there was no ice and the refrigeration didn't work.

The room was clean. Could have used more towels and shampoo/conditioner.

The walls , and tub were very dirty. The pillows were flat and the mattress you can feel the springs.

The floor was in need of moping. I wore my sandals inside all the time because you could see dirt stuck on the floor. Other than that it was ok.

Cool

Nothing looked like the online pictures and didn’t seem to be a safe place at all

Shops nearby in the area, walmart

Comfy Bed

Rooms where not clean, they didn't not refund me my money even after leaving right away

Parking was good but I wish they would separate rooms for people with pets. the room said no smoking but there yet it smelled so much like smoke. but other than that it was ok

Esta muy céntrico . Esta bien para pasar una noche .

I reserved through Expedia months before my stay which was for a big BTS concert. I called a week before my stay and spoke with Aldo. He told me he was not able to confirm my reservation because it was BTS weekend, however, I had made reservations a day before the venue I could be okay but, not sure I would get a room. I reiterated that I had my reservations months prior. I arrived at Ted Roof Inn West and spoke with Aldo. He asked me to come back at 3 pm, however he could still not guarantee me a room, even though, I had reserved months prior. Two women arrived and Aldo held their bags until their room was available. I was there and asked Aldo, I can leave my bags here till check-in??? He stated no, but had done so for those two women as a courtesy but, did not recommend for me because my luggage would not be secured. Again, he led me to believe my reservation booked in advance was not a sure thing. I felt he used these scare tactics to have me offer him money. He kept saying, you booked through Expedia??? Did you pay??? Why did it have to be so complicated. When 3 pm arose, other workers came in to fill the reservations and Aldo crept into the background. The other workers took care of business and I got my reserved room. Before that, Aldo acted as if I was at his mercy for a room. I was so disgusted with him and I will never travel to El Paso again or book with Red Roof again!!!!

The property was clearly not ready for all of the people. We were originally given a room that was clearly under renovation or construction. There were thick layers of dust and debris all over and no bedding. Our new room was much better but still had dirt and dust in every corner of the room along with lots of dog hair on the furniture. The extra bedding we received had varying sizes of burn holes. Thankful we didn’t see any bugs because we fully expected to.

There is little to no water pressure and the beds are awful. That being said, the staff is amazingly accommodating and kind. I was originally put in a room that wreaked of smoke. The staff member moved me immediately without hesitation to an upgraded room. I would stay here again for the staff alone.

It has the basic necessities but room needs a phone, more than 1 towel. Staff was very welcoming and they did help us get extra towels and toilet paper. We did find food in the mini fridge. Other than that, room smelled clean. Thank you.

Great location, plenty of parking however the floor room was very dusty. The room had a bad smell like if there were alone for years. The tv was old also, not smart tv, not able to connect to Netflix.

Our room was not cleaned well prior to checking in, when we first got into our room there was hair in the shower and on the floor. We asked one of the employees to clean it for us and she did very quickly. But the rest was okay, the room smelled clean and nice.

Outdated facility needs a lot of repairs and very little maintenance has been done to the rooms. Beds are super hard and very uncomfortable. Water pressure in faucet and shower really lowThoroughly inspect room if you happen to stay there. Will not be staying there again.

Has parking

if you are in a bind then I would recommend but only if.

Nop

There was no Water, was said it will be on by 3pm and had to leave at 8:00 pm cause there was still no water, plus they always leave half a roll of toilet paper or sometimes no roll.

Toilet was broken has to flush manually

Yes

Just Ok

The property was good,

Tenía agua en el piso el cuarto donde nos quedamos

We were given a room with dirty sheets, trash in the trash cans and no working phone. We had to walk back down without belongings. We informed the person that checks us in and his response was as if he didn’t care, no apology at all! We informed him that we had pictures and he didn’t want to see them. We were given another room and it also felt dirty so we asked to cancel the booking. Now we need to wait to see when we get our money back. What a disappointment!

Good

Was a horrible property. Police were there when we checked in.

D

Its not bad pretty clean just Very outdated. Has a musty smell. Front desk staff very friendly

Walking distance from Walmart and restaurants, even a cinema

Shops were nearby. Staff was great. Didn't clean room each day I of my stay. Over all Ok.

There were small pieces of what appeared to be glass and blood on the floor. We discovered this in the morning. We didn’t notice when we got in late and went to bed. I let the front desk know. We have a baby so it was especially disconcerting.

A lot of garbage around hotel. Not many towels in the bathroom.

It was okay

There is drug users that stay there and I had money go missing in my room that I left deliberately on the dresser by my bed side I would not stay there

Management has a very unprofessional response and service! Security is poor and questionable regarding the privacy during your stay.

Excelente servicio,muy limpio y ordenado

good location

I didn’t stay there this weekend plus I put pay at property and they still charged my card without my authorization

Na

The roo

Checked in, walked in to the room, there was no bar soap to wash my hands, called front desk to request a soap. Bad mattress , and uncomfortable pillows, they were very firm, felt like a rock!!! I didn’t sleep good through the night. Need to upgrade!

Great prices and clean services!

Needs upgrade

Property was nothing like it is pictured. It is old and needs renovation. It was not handicapped accessible. Terrible experience. Beware.

Bath tub dosen't drain the water, toilet you have to take the cover in order to flush it, and the room had a really bad smell, had to go and buy airfresners.

Horrible stay. Horrible staff.

Clean room. Smelled good.

Everything was fine and the staff was curteous!

Good location, clean room, friendly staff.

Great place to stay

No había habitación y aún así me están cobrando el cargo

The first room smelled like an ash tray and the bed would hi it the floor when you sat on it. The second room had dirty night stand. Had to clean it myself. This was after having to sign a no smoking and damage agreement when signing in. This was the worst hotel I have stayed in

Yes, aii great

The staff was excellent and the check in was fast. The room wasn’t very clean specially the shower was dirty filled with hair

Amazing staff

We had a reservation and you had no rooms

Pet friendly

Room was very dirty bed had old blood stains with mold very noisy mattress and very old

Very polite and professional staff. Thanks

Old Roma and the fire alarm was failing so sound Many times

All of the above, clean room, staff, overall convenience.

Room service waited 8 hours Front desk staff very rude

good place

Everything is vwry clean the grounds ate ckean and the rooms are great. The staff is awesome, definitely recommend

Alway a good experience!

Avoid this place at all costs. Room was dirty, toilet didn’t work, beds were not comfortable.

Luv it

Room was decent.

No

Clean room

Staff is always great. The hotel room is not in great condition