Radisson Hotel El Paso Airport

I had a one-night stay for an early morning flight. The room was very clean, the bed very comfortable. I especially appreciate it the free shuttle to the airport every 30 minutes, and it was right on time. When I travel through El Paso again I will definitely stay here every time.

It's a great hotel to relax, and restore, close to airport restaurants etc

Friendly staff. Good restaurant. Clean rooms. Our AC didn’t work so we slept poorly, but sure that could have been fixed if we asked.

Jacuzzi Sin Jets 👎

Great location!

nothing everything

Very clean and comfortable room Liked everything

Good location and clean rooms

There was no dresser in the room. It was an accessible room, not sure I booked it that way, but it would have been nice to have somehow to put my clothes. Other than that, the stay was nice

Superb

Tvs are extremely outdated. No guide no smart TV. Felt like 1997.

EXCELLENT POOL! (INDOOR) They also have outdoor.

Excellent hotel and room.

Exceptional

Cheerful front desk personnel.

El Paso, Texas

Customer service

Customer service

N/A N/A

N/A N/A

Very good

Very nice and clean

The coffee maker was not available to use due to dirtiness. It was gross. The TV in the room was not a smart tv so we had to watch our shows on our phones.

Room was spacious, clean. Front desk service (check-in process) was horrible, worst I have ever experienced at a hotel. There were 4 guests ahead of me, but it took forever to check in each one of them, why, I don't know.. By the time I finally reached the desk, there were ten more guests waiting on line to check-in, and they all had a clear look of frustration for waiting so long. My own check-in went fast compared to the guests' in front of me. But in all honesty, while I was waiting my turn, I did consider leaving and search for another hotel even though I'd lose my reservation money, that's how frustrating the experience was.

Room was spacious, clean. Front desk service (check-in process) was horrible, worst I have ever experienced at a hotel. There were 4 guests ahead of me, but it took forever to check in each one of them, why, I don't know.. By the time I finally reached the desk, there were ten more guests waiting on line to check-in, and they all had a clear look of frustration for waiting so long. My own check-in went fast compared to the guests' in front of me. But in all honesty, while I was waiting my turn, I did consider leaving and search for another hotel even though I'd lose my reservation money, that's how frustrating the experience was.

Clean and quiet room that is close to the airport and restaurants.

Hopefully he'll fix the noise the air conditioner in our first room

The hot tub was great enjoy the facility the restaurant bar our first room had a noisy air conditioner so we'd be we asked to remove and they were happy to move this to it another room Hopefully he'll fix the noise the air conditioner in our first room

No hot water in shower. Had to change rooms for a 2 night stay: completely check out & nowhere to go from noon-4 pm.

They had wonderful staff Mold was found in the ceiling

They had wonderful staff Mold was found in the ceiling

Very convenient to the airport and the shuttle was prompt and courteous. Room was spacious and comfortable. I would give this hotel 5 stars all the way around.

Bad

The rooms could use some updating or rather remodeling to make it more modernized, but I love the location of this place. I see their 26 times I would recommend it.

Exceptional

Superb

Everything was wonderful - my only 'complaint' is that a free breakfast is not offered which surprised me considering

We only had a minor toilet problem but this hotel is crazy pretty. I loved my stay. We used the pool, gym and restaurant. Restaurant staff was friendly as well.

Staff was great

All great

The room was clean but very basic. My first room had a leaking ceiling fixture, so I was moved to the room next door. There was no dresser, only a small cubby for belongings. One entire wall was covered with a mirror, and the overall setup gave the room more of a “pay-by-the-hour” motel feel than a Radisson. The walls were extremely thin, and I could hear everything from the room next door. My neighbors were loud, arguing and fighting. At one point, the man threw something against the wall hard enough to shake the floor. He repeatedly went in and out, slamming the door. This started at bedtime, and I was there for business and needed to sleep. I called the front desk, but the person I spoke with seemed very nonchalant. Someone was sent to quiet the guests down. The pillows were also very disappointing. They were small, half-sized pillows rather than standard full-size pillows, making it difficult to get comfortable. Overall, the property felt very dated- like stepping back into the 1980s. There was also loud music playing from a speaker above the reception desk. The sound quality was poor, and it was still blaring when I checked out at 5:00 a.m. This was not the Radisson experience I remember. Unfortunately, I would not stay here again.

The location is excellent, and the staff is highly professional and welcoming.

Had a great stay while visiting my daughter. Went to the restaurant for breakfast every morning and the waitress was very nice. The menu was a bit limited but otherwise nice. The older gentleman who was the evening bartender was also great and always remembered me. Front desk very helpful. Enjoyed my stay at this property would definitely come back especially with the shuttle being able to pick up and drop off for airport.

Cancellation and date change not allowed

Very nice hotel.

The property was well maintained. Checkin was fast and efficient. The room was clean and the bed was comfortable. The location was close to the airport.

Cancellation and or change dates is not in the hotel policy.

The Hotel is very convenient and close the airport. Located near eateries within walking distance. However, the room was not what we expected from a Raddison brand. Pullout sofa bed was heavily stained and no sheets or comforter were in room. Called front desk and room phone was inoperable. Front service did offer to change rooms but we were already unpacked and tired. Overall stay was a bit disappointing.

Shuttle to the airport was excellent 5 mins door to door.

The ac is to noisy

The window in the room I stayed in had an air leak causing creepy whistling sounds when the winds came.

Will be back. Place was clean and big room.

Me gustaron las albercas si están limpios. Para hacer el check in tardaron me dejaron como 1 hora de espera y las Sras de la limpieza andan tocando la puerta muy temprano no dejaban descansar y antes de la hora de salida también andan tocando así que esos detalles son los que no me gustaron

The price did not reflect what I paid for

Family friendly

N/A

I'm just going to say that I think this place is great.

Needed maintenance assistance to adjust room temperature.

The room was clean but the double beds are so small. The outdoor pool was not working and was under construction and you have to pay for breakfast. The staff was very rude and super unhelpful. I booked threw hotels.com and I was never told that you had to pay for a “breakfast pass” apparently you have to buy it when your booking the room but I was never given an option to add it on nor was I aware that you needed to do so and when my kids went down to get breakfast they were treated horribly by the lady there and then I went down to speak to the front office and she treated me like I was “too cheap” for not purchasing a breakfast pass and was given absolutely no help or explanation. I will never stay here again! I was also not informed by the booking place that the pool was under construction and for me my 2 main things are breakfast and a pool when booking a hotel and I got neither one! A lot of this falls on hotels.com but the way myself and my kids were treated is all on the staff there at the hotel.

Todo muy bien con el hotel

Nice pool

My only complaints are they don’t have smart tvs in the room and the pillows are really flat. Other than that beautiful hotel

Clean room.

Had a great stay overall! The hotel was clean, comfortable, and well-maintained. The staff was friendly and helpful, and everything was convenient and welcoming. My only issue was that the toiletries provided were a little small for two people, so it was a slight inconvenience having to go to the front desk to ask for more. Other than that, everything was great, and I’d definitely stay here again!

Look at my previous review from a week ago.

Room smelled like smoke. They moved us from our room to a smaller room and Larissa was super rude. Larissa was Rolling her eyes interrupting clients and other agents. Larissa was very condescending

Thought it would be loud but there was a wedding and it was pretty quiet from my room. Only complaint was checking in. We were there for a memorial for close relative and traveled with my mom who’s elderly. I asked if they had any special amenities or anything special to support my mom through this tough time and the gentleman smirked and said no. After that his attitude towards us changed. It was a sad and humiliating experience in front of my mom. I just thought I’d check if they would offer a card or something sweet but not this hotel I guess.

Loud and woke me up every time it would go on and off. Next visit we will stay somewhere else. I will say however the pool is awesome.

I had an amazing stay during my time. Staff great, food wonderful, location amazing. Will be rebooting on my next vist.

Great stay.

The people at the Raddison do a great job of keeping the property and rooms looking nice. That are also very friendly.

Good

We won’t be staying here again, and after this trip, I won’t be recommending it to others. There are too many options with better prices and far better amenities.

Contaba es que te hacen retetencion de depósito con tarjeta de crédito, no te permiten estancia si no traes tarjeta de crédito para el depósito

Tried to check in 1 hour early, but room not ready. Room not ready till 3:30 pm. Got to room and AC not working. I left for an hour and came back, ac working now. Next morning Ac out again. Now they’re making me me move rooms. An upgrade. Checked out 3 days later and they charged $527 on my credit card. I had already paid on Hotels.com. Not too happy about that!

Clean room , took a bit for room service but Martha made it happen . Was quiet on vip floor . Could’ve had more options for breakfast tho .

I think the place could be better if there pool area inside we're for adult only after 8pm cause of the screaming echos other than that it was a nice place to stay

clean & convenient to airport

Everything was great

Our fridge didn’t work and that was something we really needed as we have small children who need milk throughout our travels. Also the smoke detector had a plastic bag over it? Not sure what that was about. We booked a room with a pull out couch but had to wait until after midnight to have bedding brought to our room. Small issues but overall we did enjoy our stay

.

Second time staying at this hotel and always very clean and the food at the restaurant very good

Usually this hotel

My husband, my pets and I stayed there on the Fourth of July. I live in El Paso, when me and my husband wanna getaway, We always book a room here,This is a must stay if you visit our city.

It's a very old Radisson hotel. Looks very old and used. There are many more up to date hotels in El Paso than Radisson

Anyway, in the room, there were 3 tissues in the tissue box and a 1/5 roll of toilet paper with no replacement rolls. The hotel provided individual samples of shampoo, conditioner, soap, and lotion. The hotels get a ZERO RATING for sustainability!!! We will NEVER stay at this hotel again.

Not bad but not good either.

The Radisson is a great hotel, clean close to the airport. Helpful staff.

Great place to stay! Super clean and price was well worth!

Very nice and clean hotel, the only thing is the pools need to be cleaned a little more often.

Hotel is very old. Our room SMELLED like old people. It was bad! The air conditioning does not work, room was hot a night. They booked us on the side where they have parties and banquets. Someone held a party Saturday night and we could hear it all the way up to the 4th floor through the walls and floors! Will not stay here again. Room is dark and depressing.

Great stay, coming back for sure.

This property is beautiful! Although we only spent one night there, we were very comfortable and slept great! The layout can be a challenge but it was a good night stay! The front man that checked us in could use a lesson in communication but it all can’t be perfect!

I booked a getaway from home to enjoy a summer day at this hotel. I specifically booked this hotel for the spa and location. Upon arriving the spa was under maintenance and not able to use. The whole time I thought I’d be able to relax while my kids could swim and unfortunately I was not able to. Lastly, in the morning our lights went out early morning. We were not able to shower or get ready upon leaving. We did not hear anything from the staff for apologies. Our family night now was not successful. This management needs some help. The cherry on top was also upon check in the young lady was not pleasant.

Everything was great! Enjoyed the pool, our room was great, quiet, and comfortable. Excellent air conditioning! The hotel was convenient to everything.The employees were awesome and knowledgeable. We will be back for sure. Thank you for a nice stay !

We did not receive included breakfasts during stay. That surprised us. They did give us 20% discount as Expedia members. Think Expedia should consider changing policy with Radisson.

Check in counter was extremely overwhelmed and took me longer to check in than my entire flight to El Paso. Room key cards kept on failing to work so we had to go back to the front desk to get newly cards 4 times within 2 days. Staff was nice and helpful, but the lines were really long and just a poor experience overall.

Loved it.

Pésimo servicio! Y solicité mi rembolso y no tuve ninguna respuesta ! No vuelvo a quedarme jamás en ese hotel. Para que busquen otra opciones mejores y no pasen el mal rato que yo pasé 😩

The place is clean, staff is excellent, attached restaurant is so very delicious. My only complaint was the water pressure is less than I would prefer but overall place was GREAT!!!

Shuttle service was quick and convenient.

Overall noteworthy

Very nice property

Clean room. Great housekeeping service. Clean washer and dryer at no cost.

It was ggod

Front staff not friendly

I always stay here when visiting family and they are always extremely helpful. Their accessible rooms are perfect for my mom who uses her rolator to get around. Plenty of room and bars in the restroom. My daughter loves their swimming pool area and there's an indoor and outdoor pool and hot tub. I have not had a negative experience with the property or staff.

Close to the airport

Excelente servicio en general

The place was nice and clean.

Great location, service and facility

We were there to overnight before flying out early the next morning. The rooms were nice and spacious, comfortable, and quiet. Access to the airport was a breeze

Clean room, late check in

Very comfortable (large, clean rooms) and conveniently located close to the airport—within walking distance. Perfect stay.

Nice

Adrian was absolutely wonderful in the bar area!!! The cleaning staff was great

Great quiet location with plenty of convenient restaurants and stores nearby.

Everything was clean and organized and the staff was very nice and helpful. Also the parking was very good and me and my family felt really safe and secure.

Clean and tidy

The property was nice. The room was large and romantic, but needs an update. The furniture was very dated.