Radisson Hotel El Paso Airport

Todo muy bien con el hotel

The room was great ! Hot tub was broken , staff seemed nonchalant.

Felt like a king. No free breakfast

Exceptional

Nice pool

Exceptional

My only complaints are they don’t have smart tvs in the room and the pillows are really flat. Other than that beautiful hotel

Clean room.

The desk clerk was very helpful on showing me where my room was.

Clean. The room a/c would not kick on regularly, even after lowering the setting. It would get hot, then wake me up and have to get it cooling again. So, I hardly slept. Also when sitting on the side of bed closest to the door, mattress springs collapsed and almost pinched my legs more than once. Needs mattress replaced. Thanks.

It was easy to find and close to the highways. The room was spacious. Nothing.

The location, good. I make resevation one month ahad I choose a room in line.wrnd I arrive they gave a different one.not the one I reserved. I was desapiment.

Exceptional

Exceptional

Had a great stay overall! The hotel was clean, comfortable, and well-maintained. The staff was friendly and helpful, and everything was convenient and welcoming. My only issue was that the toiletries provided were a little small for two people, so it was a slight inconvenience having to go to the front desk to ask for more. Other than that, everything was great, and I’d definitely stay here again!

Look at my previous review from a week ago.

Room smelled like smoke. They moved us from our room to a smaller room and Larissa was super rude. Larissa was Rolling her eyes interrupting clients and other agents. Larissa was very condescending

The room was great. The pool was refreshing and we had the best cocktails in the restaurant. We had no coffee to make in our room. Did not care for the $100 damage deposit and having to wait 14 days to get it back. That's just ridiculous.

Thought it would be loud but there was a wedding and it was pretty quiet from my room. Only complaint was checking in. We were there for a memorial for close relative and traveled with my mom who’s elderly. I asked if they had any special amenities or anything special to support my mom through this tough time and the gentleman smirked and said no. After that his attitude towards us changed. It was a sad and humiliating experience in front of my mom. I just thought I’d check if they would offer a card or something sweet but not this hotel I guess.

How close it was to the airport The parking is horrible , the mattress in the sleeper sofa was all torn, and the AC kept turning off

Its location near the airport was great. The hotel was well presented, neat and clean. Rooms, while basic, were very comfortable.

Loud and woke me up every time it would go on and off. Next visit we will stay somewhere else. I will say however the pool is awesome.

I had an amazing stay during my time. Staff great, food wonderful, location amazing. Will be rebooting on my next vist.

Very good

Very good

Exceptional

Very good

Great stay.

The car staff was extremely helpful and courteous The check in staff was extremely RUDE and disrespectful

No everything was great ?

The people at the Raddison do a great job of keeping the property and rooms looking nice. That are also very friendly.

Exceptional

Good

We won’t be staying here again, and after this trip, I won’t be recommending it to others. There are too many options with better prices and far better amenities.

Contaba es que te hacen retetencion de depósito con tarjeta de crédito, no te permiten estancia si no traes tarjeta de crédito para el depósito

Tried to check in 1 hour early, but room not ready. Room not ready till 3:30 pm. Got to room and AC not working. I left for an hour and came back, ac working now. Next morning Ac out again. Now they’re making me me move rooms. An upgrade. Checked out 3 days later and they charged $527 on my credit card. I had already paid on Hotels.com. Not too happy about that!

Clean room , took a bit for room service but Martha made it happen . Was quiet on vip floor . Could’ve had more options for breakfast tho .

I think the place could be better if there pool area inside we're for adult only after 8pm cause of the screaming echos other than that it was a nice place to stay

clean & convenient to airport

Everything was great

Our fridge didn’t work and that was something we really needed as we have small children who need milk throughout our travels. Also the smoke detector had a plastic bag over it? Not sure what that was about. We booked a room with a pull out couch but had to wait until after midnight to have bedding brought to our room. Small issues but overall we did enjoy our stay

.

Second time staying at this hotel and always very clean and the food at the restaurant very good

Usually this hotel

My husband, my pets and I stayed there on the Fourth of July. I live in El Paso, when me and my husband wanna getaway, We always book a room here,This is a must stay if you visit our city.

It's a very old Radisson hotel. Looks very old and used. There are many more up to date hotels in El Paso than Radisson

Anyway, in the room, there were 3 tissues in the tissue box and a 1/5 roll of toilet paper with no replacement rolls. The hotel provided individual samples of shampoo, conditioner, soap, and lotion. The hotels get a ZERO RATING for sustainability!!! We will NEVER stay at this hotel again.

Not bad but not good either.

The Radisson is a great hotel, clean close to the airport. Helpful staff.

Great place to stay! Super clean and price was well worth!

Very nice and clean hotel, the only thing is the pools need to be cleaned a little more often.

Hotel is very old. Our room SMELLED like old people. It was bad! The air conditioning does not work, room was hot a night. They booked us on the side where they have parties and banquets. Someone held a party Saturday night and we could hear it all the way up to the 4th floor through the walls and floors! Will not stay here again. Room is dark and depressing.

Great stay, coming back for sure.

This property is beautiful! Although we only spent one night there, we were very comfortable and slept great! The layout can be a challenge but it was a good night stay! The front man that checked us in could use a lesson in communication but it all can’t be perfect!

I booked a getaway from home to enjoy a summer day at this hotel. I specifically booked this hotel for the spa and location. Upon arriving the spa was under maintenance and not able to use. The whole time I thought I’d be able to relax while my kids could swim and unfortunately I was not able to. Lastly, in the morning our lights went out early morning. We were not able to shower or get ready upon leaving. We did not hear anything from the staff for apologies. Our family night now was not successful. This management needs some help. The cherry on top was also upon check in the young lady was not pleasant.

Everything was great! Enjoyed the pool, our room was great, quiet, and comfortable. Excellent air conditioning! The hotel was convenient to everything.The employees were awesome and knowledgeable. We will be back for sure. Thank you for a nice stay !

We did not receive included breakfasts during stay. That surprised us. They did give us 20% discount as Expedia members. Think Expedia should consider changing policy with Radisson.

Check in counter was extremely overwhelmed and took me longer to check in than my entire flight to El Paso. Room key cards kept on failing to work so we had to go back to the front desk to get newly cards 4 times within 2 days. Staff was nice and helpful, but the lines were really long and just a poor experience overall.

Loved it.

Pésimo servicio! Y solicité mi rembolso y no tuve ninguna respuesta ! No vuelvo a quedarme jamás en ese hotel. Para que busquen otra opciones mejores y no pasen el mal rato que yo pasé 😩

The place is clean, staff is excellent, attached restaurant is so very delicious. My only complaint was the water pressure is less than I would prefer but overall place was GREAT!!!

Shuttle service was quick and convenient.

Overall noteworthy

Very nice property

Clean room. Great housekeeping service. Clean washer and dryer at no cost.

It was ggod

Front staff not friendly

I always stay here when visiting family and they are always extremely helpful. Their accessible rooms are perfect for my mom who uses her rolator to get around. Plenty of room and bars in the restroom. My daughter loves their swimming pool area and there's an indoor and outdoor pool and hot tub. I have not had a negative experience with the property or staff.

Close to the airport

Excelente servicio en general

The place was nice and clean.

Great location, service and facility

We were there to overnight before flying out early the next morning. The rooms were nice and spacious, comfortable, and quiet. Access to the airport was a breeze

Clean room, late check in

Very comfortable (large, clean rooms) and conveniently located close to the airport—within walking distance. Perfect stay.

Nice

Adrian was absolutely wonderful in the bar area!!! The cleaning staff was great

Great quiet location with plenty of convenient restaurants and stores nearby.

Everything was clean and organized and the staff was very nice and helpful. Also the parking was very good and me and my family felt really safe and secure.

Clean and tidy

The property was nice. The room was large and romantic, but needs an update. The furniture was very dated.

great room had a nice sleep

room was spacious and clean. only issues were the bathroom was tiny, and water leaked under the shower floor to the bathroom tiles creating a big puddle.

El hotel está hermosos pero una muy mala organización nos entregaron el hotel muy tarde.

Came for the BTS concert and had a blast! The staff were amazing and helpful with recommendations and giving travel tips for us first timers to El Paso. We will definitely be back!

Clean room

Very nice and clean. Location is great right by the airport and restaurant right next door!

Excellent places to relax and really sleep. The staff very polite.

Its a beautiful.hotel.but unfortunatelly is too much noise

Good place to stay!

Everything was amazing

No information on the bar. The room had a weird smell to it. The beds were doubles and Im 6'2 260 and it was way too small for 2 people. The maid knocked on my door at 9am and checkout was at 12. The vending machines didnt work

Me encanta su vegetación y decoración!! La gente muy amable!!!

They charged me an extra day because a jacket was left behind. They lied ans said that a suitcase was left but when we went to get the jacket they said nothing about a suitcase. Horrible customer service, they made us wait over an hour to talk to the manager and all she did was lie about everything, to the point that her own staff apologized for her actions!!!

Nice place.....clean/spaceful. Only compliant was i guess there was a kids birthday party so the pool was full of little kids with only 3 adults watching them while they keep leaving and coming back (indoor Pool) also the walls were thin so the room upstairs was up all night running all night and loud thumps

The room had no toilet paper (luckily we brought our own), the bathroom door would not close unless we slammed the door shut, and the coffee maker spit out coffee from the sides, spitting hot coffee on my hand. The bed was nice and comfortable, but I’m very disappointed in our stay. We had two other previous stays where the hotel was amazing and staff was fast and helpful. Don’t think we will be staying here again.

Yes

Some issues but the staff was able to accommodate the problems. First room the ac was out, second room had a clogged sink and clogged shower tub. Very friendly staff for the most part and things happen sometimes so it’s understandable. The overall hotel was clean, and appeared in decent condition. They were quick to attempt repairs. Overall, I would use them again due to the staff and their efforts to correct the issues. I’m sure it was a fluke, and I would not expect this to be a regularly occurring inconvenience. Otherwise it was a nice place at a reasonable price. Well lit parking area with on-site security that actually patrolled. If you’re staying more than a day, I would request more coffee packs in the room, as they only service the room every two days.

Staff was very helpful and pleasant

All great

We had a lovely stay

Easy stay clean rooms

N/a

The shower head needed to be replaced and the room smelled very dusty. The hotel could use lots of upgrades. At check out a receipt was not provided and when asked I was told I could get it from the 3rd party the reservation was booked with.

We called the hotel and asked if we could check in early (1.5 hrs early) but we were told it was going to be a $45 per hour fee. We got there 10 minutes early but we were told our room wasn’t available because it wasn’t clean and to come back at our “regular check in”, my husband told them that was in 10 minutes and they said to come back in 10 minutes. After waiting 10 minutes we were told to come back 2 hours later because there wasn’t a room available for us!!!! We drove over 7 hours and wanted to rest but we were given the runaround. Would we have gotten a room if we paid an extra $90??? Make it make sense!

We stayed one night at the Radisson. Overall, our stay was okay. The room was clean, and the front desk staff was very friendly and helpful. However, check-in was delayed. Our room was not ready at 3:00 PM, and we were told it wouldn’t be available until around 4:30–5:00 PM due to a system issue. There were several guests waiting, which was inconvenient. The pool area could use better maintenance—the water looked cloudy—and there were many adults drinking alcohol in the jacuzzi, which made it less comfortable for families with kids. We’ve stayed here before and had great experiences, so this seemed like an off day, but the delayed check-in was disappointing.

The property is worn out a bit butoverall

The rooms are stuffy, old and dirty. The telephone was not connected. The furniture in the room is old and used. The reason I rented a room for the night was because of the indoor hot tube and it didn’t work!! The water looked dirty inside the hot tub and indoor pool. Very disappointed. Will never rent a room anymore.

Used to be our favorite El Paso Hotel. Now: no free breakfast if you book through Expedia, they only clean your room every three days, if you’re staying several days, you have to set your trash cans in the hall for the staff to pick up, you have no place to hang your bath towels since the staff only cleans your room every three days and the staff seems to hate their jobs. I will be looking for another place to stay. Really sad.

Clean

We stayed here as a Staycation, and it was great. Our kids really enjoyed themselves. The staff was friendly; the rooms are comfortable and spacious. I would definitely stay here again.

If you're up for some unplanned exploration, stay here. The front desk forgot to mention my room was in a totally different building. After a hike to get there, I discovered my pull out bed was missing linens. Then, after multiple phone calls, endless promises, and a 45 minute wait, I went back downstairs, where they claimed they didn't have any to give me, and told me to just wait in my room for them to be delivered. Imagine my surprise when a very nice security guard walked out with the exact linens I needed right from behind that same desk. It was a wonderful ending to driving 15 hours, ready to go to sleep, only to have to wait another hour before I actually could.

Not used

Great location and friendly people!

First thing as I got there at 2:50 pm 10 mins before check in time they told me my room was not ready, that I had to wait. They told me I had to wait 30 mins , after 30 mins passed by I went to front desk they told me I had to wait another 30min to an 1 hr so they can have it ready . I went back at 4:30 and finally it was ready ! Ok so far I understand it was busy but as soon as I enter my room I can tell my room was not well clean , One of the beds had eyelashes stick to the fitted sheet and another one in the end of the bed . There was trash on the floor on the sides of the bed ( they were cover with the skirts of the bed) 2 hand towels were dirty and had stains , 2 big towels also had Cheetos stains or that’s what I want to believe it was . I talk to the front desk and also by text and they didn’t care at all , they told me they were going to go and change the bedding sheets and never came by. I had to ask for extra sheets so I can put them on top so I can put my kids to sleep. I’m VERY DISAPPOINTED of this stay ! For sure I’ll stop recommending this hotel!

Clean staff was helpful

This was my most pleasant stay to date. I come to El Paso a few weeks out the year and I’ve almost always stayed here. Quick access to airport. Near a ton of restaurants. Nice and quiet. Awesome fitness center. Never used either pool but they seem nice. Free washers and dryers. It’s an all around nice facility

I was lucky to get an upgraded room through hotels.com and enjoyed a larger room; the bathroom was huge with a separate soaking tub and shower. It was great to pop downstairs and grab a beer at the bar; friendly staff at the bar and front desk. I spent some time by the pool; it would have been nice if there were more sunny spots; it was really shaded compared to what the pictures showed online. Thankfully it was not a busy day when I was at the pool. It was the perfect location close to Fort Bliss to visit my son. I did not hear many airplanes being so close to the airport.

Check in was terrible. Front desk staff rude. Room was not ready at check in. Staff left me standing around waiting to be checked in but never said to come back after room was ready. I overheard another lady try to check in with someone else and she actually told that guest sorry and offered the bar or food as an option while waiting. The lady helping me was typing like she was checking me in but after standing there for 10 minutes and me asking her if she was almost done with my information she got rude and said i can’t check you in until room is ready. She could have said that from the beginning. Very poor service

Please note that the refrigerator was turned off and lost my food that we put in it. Coffee machine also not plugin in order to use it had to move it