Motel 6 El Paso, TX - West

I showed up and was told my reservation had been canceled and there were no available rooms. The receptionist had informed me that my credit card had been declined and after three attempts to contact me via phone, they had canceled my reservation. The owner refused to talk to me initially but finally did. I told him I had not received any phone calls and that the credit card on file was a valid one. He kept going back and forth as to whether or not I had actually been called. He would not make any efforts to assist me with finding any available rooms. The facility was extremely rude, full of lies, and unaccommodating.

MOTEL 6 standard The lady at front desk at our CHECK OUT ; friendly and polite The front desk girl , at CHECK IN , had not customer care skills When I presented her my military ID she said wouldn’t accept , demanding a “valid one” … in a abrupt manner . NOT GOOD one to have interface with clients .

The lady at the front desk is remarkable. . . One of the older men that does service I believe I heard them say Sergio ...slow and not very reliable

You get what you pay for plain and simple. I can’t knock a place where it’s the cheapest place to stay. It was a good deal but an over night stay is good for me. It’s not the best but again you get what you pay for.

I really liked how all of the staff were all so helpful and friendly. Everything was nice and clean and my stay was very comfortable, I highly recommend this place.

I had asked for a main floor room because of a handicap but was told that there was none. No message before arriving. When I told them that we were both handicapped and that stairs wouldn't work she offered me a smoking room on the main floor. The hotel had two ice machines but neither one worked. Tv was very old and only had over ait channels. Shower did not drain properly and took 15 minutes to drain after only one short shower. Glad we only stayed one night.

It was very nice and staff was helpful.

Not enough parking space

Nothing No warm water and smelled like smoke.

Nothing No warm water and smelled like smoke.

GREAT STAY

Good remodeling job but still a motel 6. Clean no frills

The room had a mildew smell, the sheets were musty 😳.

Everything was great!

Exceptional

Superb

Clean only problem was the air conditioner made a lot of noise, and was actually coming off the wall.

Awesome.

Bed was hard as a rock Bed

Bed was hard as a rock Bed

The staff was great very nice, the room was small, old, broke down ac unit , saw a cocktail roach inside the restroom

There is no parking and there is some abandoned vehicles on property

A place to sleep and that's about it.

I had my check in at 2 pm and I arrived at 2:40 and the room they gave me was all dirty with garbage the bed if I put the towels thrown on the floor and I called the office to tell them, they gave me another room and another card, and I just went in to leave the leashes of my dogs and grab food and be able to rest and when I return and the card they had given me no longer worked to open the door and the vd. I got stressed because I was coming from a trip from Dallas Texas and I just wanted to rest and I couldn't very dirty everything and the room smelled very bad and felt very humid inside, you don't recommend it

AWESOME

N/a

Rates cheaper in lobby N/a

Great staff, convenient location, pet friendly.

No breakfast which is fine. Price and location is great Better pillows

No breakfast which is fine. Price and location is great Better pillows

The room was cleaned with complimentary fresh brewed coffee in the morning.

The staff is friendly and the housekeeping is on top of it.

The staff is friendly and the housekeeping is on top of it.

Good

Exceptional

Parking

It was ok. Was stuck in a smoke room

Cleaner than most motel 6

There is an extremely pissed off young guy there in the early mornings that has no business doing customer service. What a idiot.

...

Rooms were clean There is an extremely pissed off young guy there in the early mornings that has no business doing customer service. What a idiot.

Friendly....

Nice clean room parking air conditioner bath , very nice people

It was great the only problem was that my son had to wait till 11 a.m. before they gave him a room. He came from silver city just to see me . He said he was tired

Passable

Bad

We are very satisfied staying there, from beginning to the end. We felt there secure us two women with two children from Germany. Lots of greetings.

I like it because it's clean.Everyone is helpful.Air conditioner's good.Everything was very nice.They have a lot of parking.The staff was wonderful

And bees sheets were staring aswell

I’ve stayed here before & sadly it needs an upgrade for such a busy place

The rooms smelled like crap one of my rooms had no tv no ice machine it was an awful stay

CheckIn and check-out was a breeze. Hotel was quiet. BUT…..Unfortunately i requested non-smoking room and our room smelled like cigarette. The TV did not work properly, black screen, audio only. Smoke detector in room had a plastic bag covering it.

No T.V. service (big - )

Dirty motel ,

Good hotel and well managed

When we checked in I cut my finger on the door lock trying to get in only to find out that he didn’t cut the key correctly. I got another key and got into the room and went to take a shower and had 4 inches off green and yellow water in the bathtub.We got another room and that one was missing the TV .So we got the last room and it smelled terrible but we slept there anyway. It was the worst’s experience I have ever had with a hotel. I will never look at a motel 6 again. I think we deserve our money back.

Great Staff!

Good

Everything was good

Needs more parking and poolman took a pee in the bushes right in front of me and my daughter that wasnt appropriate at all

descansamos muy bien

This booking was canceled. Please give me back my one key rewards $18 worth used for reservation. You refunded the partial reservation payment now return my rewards to my account.

I booked on accident never checked in. And had the worst time trying to get my refund. And then it asks me how my stay was when Im still trying to get my refund

This booking was canceled. Please give me back my one key rewards $18 worth used for reservation. You refunded the partial reservation payment now return my rewards to my account.

The Room AC worked very efficiently, and did not disturb our sleep.,

Betty was very kind and professional . The check in and out was quick and such an easy process.

Dairy Queen and Safeway are across the street 😁

Very nice people

Na

The beds were not soft. No shampoo in the shower .

Excellent staff...Clean room

Easy parking and the room is very clean

I highly recommend this place, cleaning lady maintained room every day, the parking lot was well lighten, property is well maintained, friendly staff and it conveniently has a mini fridge and a microwave oven plus a clean swimming pool. Thank you

Room was small for 2 double beds, but it was clean. They had a semi-shaded area to take the dogs. It wasn't completely fenced in, but it did the trick.

It was a bit sketchy. Grounds were dirty..trash everywhere.

We broke down so we couldn't make it to the hotel in time to check in when you finally didn't make it there it was like 3 or 4:00 in the morning and by 6:00 they were banging on the door at 7:00 they were big in the door at 8:00 they were banging on the door and that 9:00 they were banging on the door so he really did not enjoy this day these people at this property were very bad and I am trying to figure out how to get my money back really worst place to stay at do not stay here

Pretty good overall for the price you pay and being a Motel. Night window is not great if you check in late at night and not very spacious to sign documents or walk around. Room was good and clean. Parking included and easy.

Please don’t book here and go to the red roof inn plus instead! The less than $5 price difference is totally worth it, rooms are much more cleaner and beds way more comfortable over there, no sus people and actually helpful staff.

Check in experience was horrible. Front desk employee so unprofessional and rude

They did not have a hair dryer. We could not hear the tv, the dound was messed up. No coffee maker. But for the price, it was okay.

Staff was excellent. Room smelled horribly of sewage and there was a dried yellow liquid on the floor in the bathroom. I was able to easily wipe it up with a wet towel. Dead bugs all over the room. I don't expect anything fancy but this was pretty bad.

Puede mejorar la liempieza, la relación calidad precio esta bien

👍

Clean and working

Reasonable price

Location was prime, safe and convenient to my destination. The property was clean and well maintained. I will definitely come back in the future.

Everything was very clean, only thing was the shower head had a leak that caused a bit of a mess when we used the shower. Other than that everything was great

Our floor was very dirty and gritty, there was a long piece of toilet paper stuck to the bathroom door, and there was minimal amenities. The staff was very friendly and the bed was comfy.

Mrs Betty was great loved her she was very very nice and helpful. The beds for me they were perfect I slept like a baby. Area not the greatest a bit noisy but for the price I can't complain. I can say that I would stay here again if needed.

Older property, but the staff was genuinely nice and helpful, and the room was immaculate.

Good location for us. We felt safe.

Ac was iffy but worked

Ac was iffy but worked.

Room was very clean. Staff was friendly. Thank you

Y

Very affordable and clean. Good location with convenient stores around.

El personal de mostrador fue atento, me ofreció café de cortesía, la habitación limpia

Super cheap four days and nights for 160 or less no creepers and clean. I walked to the pho place next door and had 10/10 meal. I will stay here again because it’s centrally located.

Every thing is good

The room was comfortable for one or two people. The cleaning ladies were polite and did a good job.

Clean rooms

For the price it is well worth it.

The room was comfortable, and cleaned.

Yes perfect

Front desk staff was great. The evening desk person was very helpful. The staff in the morning was also very helpful and gave me directions.

Roaches in the room that were killed but just left in the room.

Yea

Clean and curtiaus

And not very clean

It was a nice place

Ideal for one or two nights.

Clean rooms

Basic comfort (not too large a room - we asked for two beds and received a king), but friendly staff, and overall efficient and mostly clean (some dust on refrigerator).

Clean rooms

They always take great care of me and my pets.

Front desk people were very nice and friendly.

Everything fine for a short stay