Marriott El Paso

When I saw negative reviews and with my experience. I knew not to believe it. I would stay again and again. Room was clean and hotel smelt good.

Will book again when I return to El Paso.

Clean rooms

Exceptional

My wife and I were extremely disappointed with our stay at the Marriott El Paso. The room was small, dusty, and poorly maintained. The bed was uncomfortable, the comforter was torn, and the restaurant food was below expectations. Even the welcome screen displayed another guest’s name. When I reported the excessive dust, a staff member initially dismissed my concern, blaming the AC unit. However, further inspection confirmed that the room had not been properly cleaned. On a positive note, most of the staff were friendly and pleasant. Unfortunately, the overall condition of the property falls far short of the Marriott standards I have experienced around the world. The hotel desperately needs upgrades and better attention to housekeeping and maintenance. My wife and I were uncomfortable throughout our stay and could not wait to leave. I would be very hesitant to return. A truly disappointing Marriott experience.

El hotel estaba okay, la habitacion limpia pero no le servia el agua caliente y el aire acondicionado no funcionaba bien

Perfect

Clean rooms nice hotel

Exceptional

Were available and did not offer further accommodations, and when I called they were only able to offer me 8000 points which doesn’t even cover a night.

convenience to the airport and Ft Bliss Fast courteous shuttle service helpful staff room size and comfort. cleanliness. No negative comments or thoughts. Everything was fine

convenience to the airport and Ft Bliss Fast courteous shuttle service helpful staff room size and comfort. cleanliness. No negative comments or thoughts. Everything was fine

Very nice hotel, clean, cozy, ans the staff was really friendly

We always like to stay at The Marriott but was a little disappointed this last visit. We had paid online for a king size bed but received 2 queen beds when we checked in. I went back to the front desk but all they said was we upgraded you to a patio view room and they were sold out. I’m not sure why they didn’t save our king bed when that was what we paid for in the first place. Wasn’t very pleased

Very good

Power outage most of the time we were there. Was hoping they would compensate but nope. Might be out of their hands but they need raise this issue to the city

Great property

Clean

Rooms were very clean. Had a great stay!

The hotel is located in a good spot, lots to do nearby. It's well maintained, and everything was cleaned to a good standard. I'm happy to say that I'll be staying there in my future visits to El Paso..

Great place

It was good over all

Nice location

Like the professional service

Ok

Close to route on I10

Clean and good environment

nice

quiet room with a super comfy bed

Very clean, very nice and everything was accessible. Staff was very accommodating I would go there again.

thanks, so beautiful!

The room smelled like cigarette smoke. The hallway where the elevators are located on the 6th floor smelled like furnace.

NA

The view was spectacular, service and overall was outstanding and we had a great experience. Thank you

The staff was courteous, room was clean. Service was great.

Great location close to the airport. Clean gym with equipment in good condition.

No complaints...nice stay

Exceptional

My family and I enjoyed the pool and sauna. They have a nice workout room also.

It was ok

The check in was fast as well as the checkout, loved to be able to check out at 1 pm. The room was very clean, the toiletries are large enough on the shower, there was a hair dryer, but i didn't find or notice a extractor. The shower doors are glass sliding doors, and that makes water to go into the restroom, so just be cargo and put a towel on the floor. The A/C was working perfectly and quietly, easy to change the set temp. The room has enough storage space for a couple, there are more than enough lamps and they can be turned on/off individually to obtain your desired level of illumination. There was a privacy curtain and a blackout curtain. A coffe maker with three complimentary coffee packs, sugar, cream. But no microwave... The ice machine on the hallway was working perfectly 6th floor. The bed, was excelent too, a duvet on top, very comfortable. There were two small details, the door stopper on top of the door was hanging from one screw. The other detail, maybe partially our fault as we didn't hang the privacy sign, the maids were trying to come in, good thing a privacy lock was there blocking them from opening the door completely, and it started early, around 10am the first one we noticed, as they didn't knock.

Very clean hotel with modern rooms, pool hallways, lobby and all amenities beautiful.

They charged me for the room after I pay through Expedia and I have another charge there that I’m trying to dispute two it was an extra $300 in charges at this Marriott after I got the room through Expedia very disappointed with the extra charges

Loved the rooms story clean comfy and relaxing unfortunately no free breakfast but not to far from any food restaurant. Bar was a bit pricey but great drinks. The pool was jive just a little dirty but overall I’d go again

Everything was good with my experience

No comments

Everything great

Visiting for a concert and due to a delayed check in we were upgraded to a suite. Very friendly and helpful staff.

Everything hotel was average or above average. The price is in bar and restaurant are extremely high $10 beers and extremely expensive food

Everything hotel was average or above average. The price is in bar and restaurant are extremely high $10 beers and extremely expensive food

Very clean rooms

They changed my king to a double queen and didnt tell me until after I checked in

It was clean They changed my king to a double queen and didnt tell me until after I checked in

Excellent stay.

We stayed for a night. When we first got there we noticed the air conditioner wasn't working. They did send someone up to work on. It took about an hour or so to fix and we just had to wait it out in the room. They didn't offer to change rooms. We then ran into the problem of having no conditioner so I ran downstairs and asked for a new bottle. The guy said someone would bring it up at that point. My kid said already went swimming and needed it for their hair and no one ever brought it up. We never received any at all. The door on the room the lock was messed up so once you open the door the lock would stick out and it was so hard to open and close it because we would have to manually try to push the lock in. And the bedding had stains on the top blanket. Usually I have had no issues with Marriott hotels. This is the first one I've ever had any issues with

Very poor

the stay was very good i would like if they had breakfast included the price is hight with out it

i would like if they had breakfast included the price is hight with out it

La primera habitación que nos asignaron nunca abrió. Ni el staff podía abrir la puerta. Luego nos dieron otra habitación que era la unica que quedaba y era para discapacitados y esa no tenía toallas para el baño. Tenía que ir a pedirlas. En Expedia esta la opción si queremos desayuno pero el hotel nos da solo 1 desayuno por reservaron. Si vas por 3 noches solo te dan 1 desayuno para 1 persona aunque pagas para todos los dias.

Room was clean and staff was very helpful and friendly. Parking was very easy and good access to restaurants. The food at the restaurant was good for breakfast. Hotel in general didn't look well maintained to the level of Marriot.

Signs indicate rooms confused due to not labeled properly, l have to ask employee to find my room. Which l was at the first floor but lobby didn't say a word or explain where is the hallway leading to my room. I didn't know or l didn't check correctly why did l get a charge for $50.00 dollars, l am assuming hotel fee? I should get a better hotel costing me, over $200.00 dollars in price range for a basic room. Outdoor pool was dirty. Towel hanger from inside the bathroom door fall when l hang the towel. No free breakfast. Like l say l could find a way better hotel than Marriott price l pay. Otherwise ok if you want a comfortable bed, clean but way smal room.

We had a clean room and staff was helpful. Not a lot of noise during the night. Our stay was great!

Wonderful stay, staff and cleanliness was great! Would definitely stay again

High prices for Active Duty military personnel

Close to military base and airport,clean room High prices for Active Duty military personnel

Great

Nice over all we enjoyed our stay. Only bad thing was house keepers were so loud Sunday morning it made it impossible to sleep in before long drive home. Yelling across the hallway to eachother and slamming doors

Clean room

Clean room and Staff

The room was dirty when I arrived. I told the front desk, but instead of helping me, they told me that if I didn’t like it, I could leave. That response was rude, unprofessional, and completely unacceptable. I expected much better customer service. I would not recommend staying at this hotel.

Free parking, spacious room and clean. Walls are very thin, can hear people conversation and laughing.

Free parking, spacious room and clean. Walls are very thin, can hear people conversation and laughing.

So glad I chose Marriott for my vacation in El Paso, TX.

N/A

The power went out for like 2 hours, we had included our breakfast in the cost & the restaurant was closed, so we lost our money's worth, & had to go eat outside of the hotel.

Exceptional

Exceptional

Clean room

Great convenient location that was close to the airport. Lots of parking and a great restaurant right next door.

The room was immaculate very clean nice upgrades

Recommend

The mini fridge in our room was not working and caused some inconvenience due to my insulin needing to be stored in a cold place. Other than this the stay was good

The room was clean and spacious. The staff was helpful and knowledgeable about any questions I had. I would recommend this hotel.

Bar was way too expensive!

Awesome

Everything and everyone was exceptional. Definitely stay there again

The room was gorgeous! Amazingly clean. The newly remodeled rooms have lighting above the headboards. We could not figure out how to turn them off. I called the front desk twice. The first time, I was told it was the middle button for the bedside lamps. 2nd call, "it is the middle button, just look for it, it is not easy to see. You'll find it." The button was actually behind the phone. Someone may want to inform the night desk person.

The hotel and the staff were amazing!! The only bad thing about this hotel was the price of the food. I refuse to pay $17 for a side salad and $30 for French toast and water…totally ridiculous. Thank goodness there are a lot better and cheaper choices within walking distance.

Nothing special.

Great amenities

I would like to see the store stock some Imodium. The food in town is kinda spicy. Lol

The staff was amazing. We were in town for the BTS concert and they did their best to accommodate early check ins while also preparing a room for people to get ready in for those that weren’t checked in yet.

Super clean room, very nice concierge room, down street from airport, friendly and helpful staff including shuttle to airport...enjoyed a lovely stay

Our stay was very comfortable. Love the late checkout time. Overall a great place to stay in El Paso.

Very clean and comfortable

🤗

staff was amazing and got us checked in quickly

Perfect for a quick overnight in El Paso. Stuff was friendly and efficient

I wish I would have written down the names of the staff, everyone was so helpful. We were there for the BTS concert and the hotel made the experience extra special. The rooms were beautiful as well as the amenities provided. Thank you so much!

Good experience. Would definitely stay here again if in El Paso

Staff were kind, helpful, and efficient. Everything about our stay was easy and up to par. Would definitely stay again!

Check-in at 4 pm was delayed due to our reserved room not being ready. We were able to check in after 6 pm. Our room was not cleaned the next day. First desk wasn’t helpful and didn’t provide clear, concise answers — especially regarding delay to our room being ready, when it would be ready or any apologies for inconvenience.

Good place to stay

Overall very great place to stay at. Close to everything!! The only complain for me was toilet seat needed to be replaced it looked old/dirty. Other than that highly recommend.

Great Place

All well

A lot of noise with some guests, the pool heater was not working properly

The room and the facility was great. It was clean and well kept. Especially for construction being done. Theres a lot to do in the area but there is too much traffic to get in and out easily and there are nicer areas in el paso to stay. Nothing on website about pool being under construction. Stayed specifically for this so highly disappointed in that.

Food was A++++

The restaurant just had one person to attend the curstomers so it takes time

To start off the sink water wouldn’t go down. The heater didn’t work and it was extremely cold. I had a baby and we couldn’t sleep well. The two nice cause it was cold and at the moment they said that they didn’t have anyone to go check out the heater also I left my flat iron there and no one has returned my call

Our stay was good. Except the rest room. (Toilet issues)

This is a busy place, but the rooms are quiet.

Very nice hotel. Has everything you would need. Nice bar and lounge area. Rooms are very nice and the staff was pleasant.

Easy check in, area is a little dated. Stayed on first floor and outside patio areas has little sound cancellations. Could hear neighbors conversation like they were sitting in my room.

The room was comfortable and clean, and the staff was friendly and helpful.

Great hotel. Clean and nice rooms.

I booked a King room, but when we got to the hotel, we were told that there were only rooms with two queens available. I accepted that to be true and although disappointed accepted the room with two queen double beds. When I got to the room, I was curious so I got on Hotels.com and realized that I could have still booked a king bed room at that time. A few hours later, I tried again to see if I could book a king bed room for that night and again the king bef room was available. This was an absolute baiting switch by the desk clerk and a very disappointing experience. Not only were there two cranes in the bed instead of the king. It was so tight and cramped that it was ridiculously uncomfortable. You're a lot of hotel airports in El Paso, and the Marriott is one that I will surely pass up in the future.

No water in my room, and I was told to ‘google it’ when it came to getting help. Some peoples kids, yo.

Nice staff!