La Quinta Inn & Suites by Wyndham El Paso West Bartlett

Hotel is by far the worst I have ever seen

The door lock not working , the toilet bowl shout water outside the breakfast its poor

Place wasn’t as bright as the pictures It was fully booked though

The property was ok. Could use some upgrades fresh carpet and remodeling. It looks low budeget compaired to other LaQuinta's.

Disappointing

No parking available, entrances to the building looked like it was falling apart. We had to park in the back, and then the next morning we were blocked in by contractors. They had no bedding for the pull out couch. The couch was dirty. No extra pillows for the pull out couch. The wifi didn't work well, the TV barely had any channels that worked. The bathroom didn't have enough soap for the three of us. Most likely won't be staying again

No parking available, entrances to the building looked like it was falling apart. We had to park in the back, and then the next morning we were blocked in by contractors. They had no bedding for the pull out couch. The couch was dirty. No extra pillows for the pull out couch. The wifi didn't work well, the TV barely had any channels that worked. The bathroom didn't have enough soap for the three of us. Most likely won't be staying again

I have stayed at other La Quintas and this was the worse one. This hotel seems so old and dirty. The rooms and hallways need a fresh coat of paint. The carpeting and drapes appear to be the original ones from thirty years ago. Never again with this hotel!

Exceptional

Property needed a little TLC, just seems a bit run down. Room was clean and breakfast was good!

Front guy desk that works the AM shift during weekdays needs and must be fired

Pleasant

He charged me an additional night on 7-18-26. I checked out that day at 11:30am on that date since I had stayed there for nights while I was waiting for my apartment. He is rude as well as the housekeeping manager they do a bad Job at cleaning rooms… they are dirty.. Lots of rooms with NO phones… Stained rooms on the roof. Most rooms get clogged when you flushed it. I can go on and on but I think Ive made my Point. Run away from this hotel…. Its the one next to the Chilis (walking distance) from this hotel. Also they need to get rid of this fat rude dude that works most morning shifs..

Staff very friendly and professional. Price is fair and lower than other hotels in the area. However, the building needs updates on TV, elevator, carpet, bathrooms.

I did not dare to try the breakfast. Over all is a bad place to stay. Ironically the front desk staff was great

No hot water, little to no water pressure. The entire hotel seemed like they haven't had a maintenance person in years.

Suckd

Helpful staff but maintenance and breakfast could improve a lot

Thx

Great value, pleasant staff, breakfast w tasty coffee, clean, quiet, comfortable ...lots of all races staying there, which is important to ol' Grace in THIS political climate

First desk staff was very friendly and helpful. We booked a room for 3 adults and got only a king bed. No sofa available. We were moved to a double room. The room was very rundown. There were stains all over the ceiling. The bathroom was dirty The towel rods were coming off the wall, there were holes in the wall and the shower leaked. There appeared to be urine spots on the toilet also. The bedding was very dingy and the pillows were basically cotton balls. Luckily I had a throw blanket in my vehicle and used it instead of their bedding. We decided to skip the breakfast due to the run down and unclean appearance of the whole hotel.

First desk staff was very friendly and helpful. We booked a room for 3 adults and got only a king bed. No sofa available. We were moved to a double room. The room was very rundown. There were stains all over the ceiling. The bathroom was dirty The towel rods were coming off the wall, there were holes in the wall and the shower leaked. There appeared to be urine spots on the toilet also. The bedding was very dingy and the pillows were basically cotton balls. Luckily I had a throw blanket in my vehicle and used it instead of their bedding. We decided to skip the breakfast due to the run down and unclean appearance of the whole hotel.

Although the room was clean and the A/C worked great, everything seemed to be falling apart. The elevator looked like a freight elevator and a smell of urine was just outside it on our floor. Theroom's floor had strange dents in it, the walls & ceiling had poor patch jobs, the deadbolt didn't even work on the door, paint was chipped and peeling on the door, bathroom fixtures were rusty or missing, the furniture was dated and beat up, there was a missing panel in the front of the building! We didn't feel comfortable taking a shower there. We got just enough sleep and scooted out before 3AM.

Absolute dump, drug use in the parking lot, definitely did not feel safe. I packed up and went to a Marriott

Location Old dilapidated building. Room smells old. Card key required multiple swipes to work. Peeling plaster bathroom ceiling. Red stains in carpet hopefully it wasn’t blood. Broken coffee pot. Broken remote for TV. Room service last day didnt replace coffee or cups. Desk didn’t have coffee. TV sucked guide didn’t show all channels. Breakfast was meager. Don’t know how you can put your corporate name on this place. I WILL REMEMBER!

Location Old dilapidated building. Room smells old. Card key required multiple swipes to work. Peeling plaster bathroom ceiling. Red stains in carpet hopefully it wasn’t blood. Broken coffee pot. Broken remote for TV. Room service last day didnt replace coffee or cups. Desk didn’t have coffee. TV sucked guide didn’t show all channels. Breakfast was meager. Don’t know how you can put your corporate name on this place. I WILL REMEMBER!

Lo

Dirty carpets bathrooms the property is in ruins

Staff was friendly and knowledgeable. Appearance of Rooms

Staff was friendly and knowledgeable. Appearance of Rooms

Exceptional

Location The carpet had stains, comforter on bed was thin and worn out. Been washed too many times and no fluffiness to it anymore to keep you warm.

Location The carpet had stains, comforter on bed was thin and worn out. Been washed too many times and no fluffiness to it anymore to keep you warm.

The price was great, even when we had our dog with us. The original room had no working TV or phone. The second room had a working TV, but the remote did not allow channel selection from the guide, except one at a time from the top down or the bottom up. The bed was far too soft because it was worn out. The breakfast was not what I had expected from years of being a La Quinta customer had been before Wyndham bought out the franchise. Quality has deteriorated.

The price was great, even when we had our dog with us. The original room had no working TV or phone. The second room had a working TV, but the remote did not allow channel selection from the guide, except one at a time from the top down or the bottom up. The bed was far too soft because it was worn out. The breakfast was not what I had expected from years of being a La Quinta customer had been before Wyndham bought out the franchise. Quality has deteriorated.

Love it h

When we pulled up to this hotel we noticed that there’s a HOLE at the front of the building. The area is also not that safe as there were people lingering outside. It looked poorly maintained and the windows were extremely dirty. We couldn’t even stay here. However, the staff is very kind and helpful.

Hotel is currently being renovated. Staff very friendly. Room was clean and served our needs for an overnight stop during our road trip.

Great staff. Daily house keeping; towels exchanged daily. Bed laid daily. Friendly, professional staff. Nice, clean looking pool. Building is old, but being renovated. Will be a great, inviting place once renovation is completed.

Building is old, but being renovated. Will be a great, inviting place once renovation is completed.

The toilet was a trouble. Everything I try to flush the toilet, the toilet wouldn't flush completely and had to keep trying and trying multiple times. The toilet was the only issue we had but not a good thing. Not very happy with it .I felt I couldn't use the restroom because of this.

Really dirty rooms. The room we stayed in even had old used bandaids. Hair all over the restroom floor. Just really dirty rooms. I don’t recommend to anyone.

nothing never stepped foot on your property and was supposed to pay at property but you ran my card and stole my money nothing never stepped foot on your property and was supposed to pay at property but you ran my card and stole my money

Yup

A couple of roaches and bed begs come with the room

Currently, the appearance of the hotel is not what it should be and is now undergoing renovations, which is good, because the look of the heavily soiled and stained textiles in the carpeting, upholstery, and draperies are unsightly. Despite these imageries, the views from the spacious rooms are great, especially from the upper floors where you get an almost panoramic view of the mountains in the distance. This is due to the unusually large windows that let in a lot of natural sunlight. The prices for the rooms are very reasonable, and the location is even better. Services and amenities are within walking distances and for those requiring transportation, it is often a short trip. For those without a vehicle, ride share services are also easily accessible, with a short wait. The thing I did not like about my stay is the behavior of some of the staff, who have a habit of slamming the doors until the whole building seems to vibrate. They also congregated a lot, especially on the third floor, talking and laughing loudly outside the rooms. At times, it is unclear why they were even on the floor because there is a lot of scurrying from room to room, under the guise of maintenance or housekeeping, yet the rooms and hallways are not impeccably clean. The complimentary breakfast is a nice idea but the menu is outdated. Hopefully, the renovations will include a revamping of the selections.

The room smelt bad. stains on the carpet, there were ceiling pieces that fell on us. We booked 2 nights but only stayed for one. i lost money cause they up charged the room big time due to a concert in town.

Everything cool, clean and very safe

Needs remodeling

The hotel needs a lot of upgrades. We stayed here because everything else was sold out this weekend. The hotel stinks the room was super dirty and the place is basically falling apart.

My room had some kind of bird feathers all over. Some of the towels were dirty. The lamps were all broken and falling 😔. Breakfast was soo blend 😫no eggs or yogurts or orange juice .

El personal nos trató muy bien , la ubicación es buena

Great location, everything walking distance, definitely bring some walking/running shoes. All restaurants and stores right next door or across the street

We knew we were getting a cheap hotel but things could have been a little better.

Decent room, nice staff easy check in

The fi

Love it thank you guys

Restroom to old need new shower and new toilet

Eh

dirty

Nice clean quiet and friendly

Went to clock in elevator was out of order I had 3 young kids and a hole lot of bags and suitcases, they put me on the 3rd floor then tell me the pool was closed due to no permit. So I cancelled after driving 9 hrs to go find another hotel where things actually work. Would not book again

They finally moved us to another room after being upset/worried. She wasn’t pleasant or happy about us moving rooms. Also, we returned to our room after a long day and was unable to get in. The door handle was broken. They had to move us again for the third time. Ugh, very unhappy because they down sized us with a double bed when we paid for a king bed. The sinks were clogged and the shower were clogged. This place is so horrible and trash! Hotels.com did not help us at all. We wanted a refund for this horrible stay and they haven’t responded and helped us. I will not be using this app anymore nor the other couple that stayed with us. Hotwire is were I will be returning with. I travel 5 times a year. My spouse has cancer and was so tired throughout all this.

outdated hotel, lousy breakfast, dirty... they don´t care anymore

It was great but the pool wasn’t open yet

The pool was broken.

All the propety building, rooms, elevator need mantenance

Breakfast was good and location was good

El hotel está en un estado de abandono, las alfombras de los pasillos estan muy sucias, evidentemente sin limpieza en bastante tiempo. Las instalaciones se ven descuidadas. La habitación se veía limpia (cama, piso y baño) pero los sillones no estaban tan limpios

I arrived around 10:30 PM. The person at the front desk was very kind and made the check-in process very easy. In the morning, they offered me breakfast. Room was cleaned

Property was very neglected poorly maintained. Mold on the ceiling in the bathroom roaches and the sink was dirty. A lot of cosmetic issues as far as drywall damage and no paint on patched spots of the walls. Thermostat also didn’t work and the window lock was broke raising potential risk. The stair rails were not secure either. Overall this hotel is a liability that should be shut down until properly renovated.

Ok to spend the night

It was extremely noisy. The room was short on towels.

Clean rms

Later, we witnessed two women physically fighting a man in what appeared to be a prostitution-related dispute. Throughout the night, random individuals wandered the hallways, creating an unsafe and uncomfortable environment. To make matters worse, the room was not clean, and the bed sheets had a strong, unpleasant odor that made it difficult to feel comfortable. Overall, the property appeared poorly maintained, and we never observed management patrolling the premises or taking any visible steps to address safety concerns. Overall, this was one of the worst hotel experiences we’ve had. We did not feel safe, the room did not meet basic cleanliness standards, and we would not recommend staying here.

The only two staff I encountered were nice. They were both helpful with checking in/out. That’s all the help I needed. But the hotel room itself is NOT AT ALL how it is pictured. I’m not sure where those pictures were taken, but that’s not how the room looked. I could care less about photos on the wall, but there weren’t any. There’s no lamps on the night stands. Our tub was peeling of paint and had a dip in it. The towels were dirty. The bathroom was in bad condition. The sink was also peeling of paint. There were random strips of clear tape hanging from the ceiling. There was a small hole in the wall that I felt the need to cover. The paint on the doors are peeling. The room across from us just had a paper taped with the number. Obviously it’s priced how it is for a reason. You definitely get what you pay for. I would look for a different hotel. I understand not everyone will care, it is just a place to sleep. But aside from sounding like a “hotel snob”, I would highly recommend just looking somewhere else. Even just for a better room in general.

Clean rooms.

Pool wasn't working but advertised said it was. Had been closed for awhile

Was just a quick stay, did the job, maintained well overall

Pool was under construction. One side of the room the outlets didn't work and it was both room. Informed the front desk first day and it never got fixed. The carpets had stains and wet spots. The did fix the drainage in one of the rooms for the sink.

They need to demolish that place

Sucio horrible terrible el desayuno espantoso no lo tomamos muy mala experiencia nos dieron otra habitación fea y sucia deberían quitarlo de la oferta muy mal hotel

The room definitely needs some repairs. The toilet did not flush. The carpet is very dirty. The bed was clean and comfortable. The staff was nice and allowed me to change rooms.

Had to move rooms 3 times. 1st room the bed was broken. 2nd room had leak from sink every time you turned it on. 3rd room had dead cockroach in shower

Good service

Love everyone there very helpful and nice

Friendly staff and good location. Place was fairly quiet.

Never again construction started 5am waking me and my family up we need our money back plus roaches begins the fridge we left we dont recommend ever I hope we get our deposit back

Room was ok . TV channels were very few nothing interesting. Staff was also ok . Breakfast was not so great not much variety. We expected scrambled eggs sausage etc. The outside of property was dirty needs a good landscaper. And we rented there for the location and pool but sadly the pool was under construction. Which would have been really nice to know before hand. Overall ok but will make sure next time of the Breakfast and pool before we rent false advertisement.

Needs a lot of attention

Front desk was very helpful. Had to extend my stay due to my vehicle not being ready. My room was clean and cool. Only issues was that the pool was under construction 😔 but everything else was good

They are remodeling the property so the pool is closed. The open rooms are the old run down rooms. The rooms are fairly clean.

😄

Pool

The pool is not in service

Not worth the stay. Bad

VERY VERY GOOD

I loved the stay they were very nice snd the rooms are nice and clean the staff are very nice and helpful i will go back again and stay there

The room had no hot water and 2 big roaches were in the room.

Aaron at the front desk was cool and friendly, he helped us the moment we walked it. The weather was 102 that day and when we walked in our room the already had the ac on for us, great customer service all round. Besides the rooms just being a little out dated, the room was clean and neat, nicely tucked in clean sheets, and hot/cold working water. I would definitely stay here again.

The beds were very uncomfortable, only had 1 pillow, the tub was yellow, so sex workers coming and going. Loud noise outside.

A bit run down but it looks like they're currently making renovations. Clean and friendly staff

Great location, clean room. Free breakfast is non existent and rude lady

Excellent

The hotel was outdated, dirty and gross.

We arrive around 9 PM at night the night staff guy was very helpful, friendly, and definitely accommodated us when we ran in through a bed issue overall the building definitely needs renovation you can see water damage throughout the building. Rooms are not kept up to the best standards woke up in the morning for breakfast with the family the morning worker was asleep on the chair next to the breakfast room. I didn’t even know he worked there until my family was trying to have some waffles. I went to the front counter, looking for the worker and lo and behold. The man asleep on the chair was actually the worker. He then told me he had more important things he needed to do before he could refill the waffle batter. He then went to the back office and sat there again for a while. We waited at least 30 minutes before I went back to the counter and asked him if he could please refill it that me and my family have been waiting. He then replied I have other important things to do. I will take care of it when I get a chance I then told him aren’t your customers important. It’s not just my family, but other families that would like to have some breakfast then ignored me at least 15 minutes later or so he came out and refilled the waffle maker batter by then me and my family were already heading out, but at least the other families were able to enjoy someone of a good breakfast.

Horrible rooms very dirty keys didnt work first room didnt lock got another room was very dirty

Friendly staff. Room spacious and clean.

Only one night stay. Carpet horrible, mold in bathroom, parking well lit, homeless hanging out.

Ranging from House keeping to Front Desk staff.

I honestly would NOT refer this Hotel to anyone at all. It was such a disappointment. I do have pictures of our room. Never will I ever book with them again. Breakfast was hideous Mini muffins, raisin bran cereal and a waffle maker. The juice was still in the gallon container. I did say to the front desk guy that the whole room need to be shut down and not sold to any one. Even tho the hotel was under construction..it was so sad. Oh yes do not let me forget someone put poop on a bag outside of the Hotel on the ground so it was smelling crazy.

The staff was very helpful.

Room was clean and great staff very helpful we’ll be staying there again soon!

Friendly

No breakfast n the morning room was not what I expected for being by Wyndham. I won't stay there again.

The tub filled up while taking a shower. Toilet over filled. Rug was very dirty. Air conditioner didn't work very well. Felt pretty nasty but I had already reserved the room so couldn't do anything about it. I'll look better next time.

Un Hotel horrible muy pero muy sucio, las almohadas huelen muy mal los baños oxidados el toilet tirando agua con mucho sarro, las paredes sucias tuve una muy mala experiencia en este hotel horrible nunca volveré!

Every went well and as planned! Loved it

The rooms were very dirty the floors had stains we had a chair in our room the was stained the elevator was nasty in 2 of the rooms I booked the fridge didn’t work and in the other the ac went out I would not recommend this place nor will I be staying again I will say the staff were all really nice and pleasant the property just seemed really dirty

The hair dryer didnt work and the fridge wasn't cold. But, overall it was ok for my 1 night stay.