La Quinta Inn & Suites by Wyndham El Paso East

The floor tile was letting up that I almost trip

It’s very helpful to be able to bring our pet with us.

I liked the location. I liked the breakfast although they’re needed to be more protein options. The property was pretty worn out and needs a lot of renovations. Also, our room was not very clean. No eggs for breakfast and only 2 waffle makers.

What im giving 3 stars is because we would hear every slam door on our room the door would shake

N.a

Building is too old looks like they started remodeling it never finished I even asked and staff said they didn’t know when it would be five the elevator didn’t work when I got there I am surprised Expedia had this hotel on an option to pick from

It would be a good idea to change the carpet in the hallways and review the room's floor installation.

Nothing, nothing

I really like the rooms The room

I really like the rooms The room

Staff was kind and engaging. Breakfast was good. Pool area was clean and useable. The only downside was the TV service was poor but that was minor.

Clean room. Staff very nice. The threshold when you enter the property was damaged and looks like it had been that way for some time. Carpet in the hallway very worn. Elevator needs to be updated

It was great the room was big and breakfast was good.

It was close to the freeway Didnt have WiFi Had a small tv with channels that froze Restroom was clean but had lose toilet shower head was really old with damaged to the wall and bathtub

It was close to the freeway Didnt have WiFi Had a small tv with channels that froze Restroom was clean but had lose toilet shower head was really old with damaged to the wall and bathtub

Thank you

Good

Overall the hotel is old and not updated. The flooring in our hotel room was cracked and coming apart.

The hotel had some repairs that look half done. Not a bad hotel for a one night stay.

I booked a Non-Smoking room but when I opened the door, a strong cigarette smoke smell came out. Cleanliness in the whole hotel is a big concern. The woman at the reception desk did not acknowledge me when I came in, I had to call her attention twice. I will definitely not go back to this hotel. There’s so much negative things going on with this hotel.

Breakfast was average

The shower and the floor was so dirty the girl at front desk was super rude and not helpful at all

The shower and the floor was so dirty the girl at front desk was super rude and not helpful at all

The room was less than clean. There was a big hole in the wall behind the bathroom door. The baseboards were dirty, and there was mold around the tub. The hall carpet was filthy! The elevator barely worked. Ver dissatisfied and will never stay at that place again

The tv wasn't working

The tv wasn't working

Amazing stay!!!

Every thing is great with this hotel except they have trash pick up at like 2 in the morning. The truck outside is so load and wakes me up every time.

Very nice place

The place smelled like cigarettes, the hallway seemed like an horror movie.

The place smelled like cigarettes, the hallway seemed like an horror movie.

We were charged a deposit but it went through as a payment. The front desk woman was mean and nasty when we called about receiving a refund and a confirmation. She told us not to call again and hung up on us too. Never staying there again.

The stay was great. My Cousin and I stayed for Chris Brown and Usher's concert. The staff were AMAZING. The young ladies who were at work October 2nd- October 5 were so kind. The only thing I would say about this stay was that the elevator button was broken. The breakfast options are basic but it saves you money. The rooms were nice, AC was cold, and their housekeeping team was so kind. We left some food UNOPENED and Alcohol behind since we were unable to leave money.

The bed is the best it was comfortable.

Great customer service. Room was clean every day we stayed. Will definitely stay again

Very friendly staff. The hotel needs to more maintained. Room also needed to be updated furniture very worn . Bed very comfortable.Back entrance door didn't lock.Breakfast was delicious.

Room needs alot of attention

Room needs alot of attention

Dont book here ! You might fall through the floor and get in an argument with staff!

Good

Room was clean, bed was comfortable

Hotel was very rundown , dirty with cockroaches in the room . Never would stay in this hotel or area .

The room was ok, but there was a chair in the room that was very filthy and the shower was clog and the shower door was coming apart when you would pull on it to open it. The room where you opened to go inside had a smell. Where you buy stuff from the vending machines floor needs to be fixed. Lots off repair needed in that hotel

The air unit was so loud on the 4th floor room 421. They also pick up trash outside at like 2 in the morning it’s super loud and disruptive for sleeping. I like this hotel and will continue using it but not too happy about the noise level.

Good location great customer service.

It was an okay stay there

The staff was great very friendly

The hallways were worse than expected. The room was severely neglected. The room was loud from hallway noises, Highway noise, and a loud AC unit that had a whining fan. If we hadn’t arrived so late from a delayed flight I would have relocated. The only redeeming factor was a clean, albeit noisy, jiggly bed. To make matters worse the woman at the front desk was flat out rude to me until my husband showed up and she was extremely friendly with all the male patrons. She created a force field so that I was unlikely to bring any concerns back to her due to her hostility.

The room we were given smelled like cigarette smoke so we didn't unpack. We just turned our keys in and left and stayed somewhere else that night.

I just felt like the air conditioner could’ve cooled the room a little bit better

I just felt like the air conditioner could’ve cooled the room a little bit better

Todo bien

Friendly staff

None

None

Stay here because traveling for work, convenient location

Good place for a couple of nights

Clean room and wonderful staff

Front desk service was professional, excellent in my view. Rooms clean. Breakfast room very clean, waffle area, tables and floor all very clean and tidy. Hallway carpet needs replacing though. Easy access to parking.

Room was hot all night put AC on 60 and it was still hot

Habitaciones renovadas

Room was nice and clean. Breakfast was amazing. They had a really really nice pool next time we are in El Paso we will be staying there.

Dirty, shady-looking area, low cost and there's a reason.

When we arrived to our room, the a/c was set at 67. Perfect. At 1130ish, we woke up hot and sweaty. The a/c was not running. I turned it down a couple degrees and nothing. I turned the fan to low instead of auto. Nothing. Up to high. Nothing. I unplugged it and plugged it back in. It went to 74 degrees so I turned it back to 67. It turned on for a couple of minutes but no air was coming out and then shut off. I turned it down to 60 and high fan and crossed my fingers. We were so tired from our long day of driving that rather than try and switch rooms, we suffered through it. When I brought it to the girls attention at the desk, she said that the a/c only works between 65 and 68 degrees, otherwise the compressor shuts off. I told her we followed those parameters and that is when it stopped working. I didn’t turn it down to 60 until it had already broke. We didn’t try breakfast. We took our showers and got out of there. I didn’t use the hair dryer or do my makeup for work until I was in our truck because I was sweating too much. Hotel in disrepair. Rugs covering broken tiles, scrapes on the elevator door, stepping on the floor and sinking down.

If you are a very clean kind of person, this is not the place for you. The carpets our very old, the rooms can be cleaned and updated. The pool was closed the whole time we stayed; we actually preferred to be out of the room most of the day. Only showed up to sleep and shower. A man's truck was stolen our first day there. It's quiet but could use a lot of upgrades. If you are traveling, this is good for work trips. Way better than the bug infested Motel 8 down the road.

Staff very friendly

Todo bien mejoraría un poco la limpieza y si me gustó el desayuno

Me encantó la recepcionistas que estaba el miércoles y jueves en la mañana muy amable gracias

h

Great staff. Checked in quickly and property was clean and well maintained

Not very clean , dirty futon in room 415 ,out of toilet paper ,the hallway all on 4th need to be vacuum dirty on the way to room but the price was super good $67

Loved breakfast buffet!

I feel like in my home with a complete staff ready to help me. Thank you very good experience!!

Love the staff

My room was clean and so was the bathroom. The desk chair could be replaced with a new one. Breakfast was the same everyday. Cereal, eggs, sausage, bagels, toast, waffle station, and yogurt. The hotel does not have a computer room but they do have a tracking field. A pool was located in the back of the hotel.

The carpet in the hallways was very dirty.

Great place

Spent 1 night. Check in was easy, room was very clean.

It was good and clean

Clean comfortable room.

Good place off the freeway to lay your head for the night. Decent food options around the place as well.

...

Great air conditioning

Overall was a god place to stay..staff was excellent..

Everything was amazing thank you for everything

I had an issue with the tv in my room. The desk clerk (beautiful light purple hair) was amazing! Spent 10 minutes trying to get it to work and could not. She then just moved me to another room that made it closer for my pups to go outside. She did this while dealing with the endless amount of customers to a sold out hotel! I wish I got her name but she is fantastic at her customer service!!!

Good stay

The room had not been cleaned properly. The bathtub had hair had to rinse out before we used it. The table had specks and spots that came up with a damp towel. The floor needed to be sweep and moped there was crumbs and visible spills of something

Very positive Front desk

Floor was dirty room had an odor

Good

La Quinta is a pet friendly hotel and it was fantastic and we thank you very very much. They were great.

As I mentioned in an earlier review, This hotel has a problem in that they have employee's that make business decisions based on gossip, which can have a negative, unsafe effect on your guests.

Very nice for the price. Be patient with breakfast. Room was clean.

ih

Room was clean enough, but the property itself is a dump.

Clean room, nice place to stay.

Employee's make biz decisions based on gossip

Nothing

The lobby and the corridor carpet were old and unclean. Staff were just ok. Seemed reserved. Not too friendly. The breakfast was basic and area was very small. We came at 8 and it was full of tenants. We waited until a table was available, when one became available, everything was finished. We tried to get whatever we could but the attendant shut it down without asking us if we got food or not. They guy ignored our presence all together. He literally said time is up. Parking was and plenty were available. Rooms were clean and towels was offered by room service who were the most pleasant. Reception upon check in was decent, check out, stone faced. Overall 3*

I stayed in 1st floor accessible room next to laundry room and woke up with bed bug bites. Also there were big waterbugs crawling around. All the other non-accessible room upstairs I’ve stayed before on multiple occasions didn’t have any bugs. Had to throw away my wardrobe as a precaution.

We’ve always enjoyed our stays at this hotel. It’s very near the hospital when we need to visit patients there. One of their day hotel clerks goes way above and beyond to be sure our needs are met!!

El costo de estancia muy económico y es un gran hotel.

There could have been more options for breakfast

Also breakfast was very good. The guy who was setting it up was very helpful and kept replenishing things and checking on guests.

Clean room, very nice staff. Only thing negative was my neighbor had a dog that barked all night but nothing was done. Idk if that’s on the hotel though. Still would stay at this hotel again.

Very clean pool , pool was the best part of the stay and clean room

Need more clean better the rooms

It was good

Carpet was torn up and so used it was no longer carpet. Inside of my room had water streaks down all the walls from what I assume was a flood. They allow dogs which is fine but the ones next to me barked all night which made things uncomfortable. The TV worked but would not show what the guide said and I could not get it to function other then basic cable channels. The outside was dirty and honestly might be the most run down one in the country. I get elpaso is run down but have some standards

Old, dingy, dirty. Broken coffee makers, awful coffee, would not go near the complimentary breakfast. But I guess you get what you pay for.

Little bit more pricey than others we checked. But everything else was pretty good 👍

Internet connection is very slow

The property outside was not well maintained. Garbage cans were overflowing with garbage, the lawn wasnt mowed for what looked like a couple of weeks. The carpet in the hallways upon entering from parking lot looked dirty and old. Our room was clean and large for a basic room, but 1 of the beds was sunk a little in the middle, we could hear freeway traffic even during the night, and the bathtub drain stopper wouldn’t work. Overall, it’s a decent place to stay, but nothing worth bragging about…

This property does not deserve the 9.2 rating that it is displaying. It is in severe need of a major major, major overhaul or upgrade. Tile flooring was missing and covered over with rugs. Carpets were in severe need of cleaning. And certain areas of linoleum flooring felt like they were rotten under the surface.

breakfast was good, with Texas shaped waffle. Room and beds were clean. The staff were friendly and gave us more towels when we asked at the desk. One thing, at no fault of the hotel, but there is an intersection near the hotel and you could hear road noise while trying to sleep.

The elevator broke and was old and worn. Lobby and hallways need to be recarpeted and painted. Need new ice makers on every floor. The woman at the front desk last night was wonderful and I felt bad for her to have to apologize to everyone for all the broken things in the hotel. The owners need to step it up and finish updating everything. The room was nice except for one old dirty chair they put in our room. It looked like the rooms have been remodeled recently though. So the room was nice , clean and bed was comfortable.

Only slight negative was a very noisy air conditioner.

Cold cotton sheets and a/c in July

Breakfast was better than expected