La Quinta Inn by Wyndham El Paso West

Room was kinda of old

The place gave me the heebie-jeebies.

Nothing Horrible

AC very old but worked well, parking was fine, I loved the shades, plenty of towels. However the floors in the room were very dirty, the bottom of my socks were black!!

Exceptional

All good

My room did not appear to have been cleaned before check-in, as a used washcloth was still hanging over the shower. After five minutes, the shower water only got warm. There was no hair dryer, and when I asked at the front desk, I was told none were available. The staff was more apologetic this morning, but still had no solution. Earlier, when I asked for a tub stopper, I was told none of the tubs have them, and the staff member was unfriendly and unhelpful. Stoppers are inexpensive and a basic expectation in a room advertised with a tub. Breakfast was unappetizing, the dining area was dirty, and the toast and muffin container had a broken door simply propped in front of it. I have always enjoyed La Quinta, which makes this stay more disappointing. If my payment had not already been taken, I would not have stayed. I hope management addresses the water damage, cleanliness, hot water, missing amenities, and service.

The breakfast was not the best. Scrambled eggs, and waffles with no condiments.

The building was in terrible conditions

Poor

No tenía luz se echó a perder mi comida

Bad

Absolutely nothing Cockroaches in bed, bed board, in bathroom coming out of light switch and on bathroom walls, dirty bathroom sink and counters, filthy Kitchenette dirty sink and counters. When we brought it to the front desk persons attention he said it was not true and he checked the room himself. And to start off the visit when we attempted to check in he looked my 6’5” black husband and said their is no reservation after we paid online and had an email confirmation that we showed him. He just said sorry we have only one room available you have to pay again and it is a “suite” and the suite was the trashy filthy room i described. Pictures provided

New gay

Extremely dirty and run down. I understand that La Quinta's are not high end hotels but this place needs to be closed, and complete renovation is required.

Very good

I did not like that I reserved a room with a king-size bed and got a two-small-bed room. The room was in terrible conditions. Patches all over the walls and roof, the fire alarm was missing which created a hole in the wall. The sheets smelled bad and i had stains all over the pillow covers. Shower head did not work properly

This place was a disgusting dump.

Absolutely nothing. Would need to pay me to stay here again. Disgusting. Staff barged into my room at 830 in the morning demanding to know why I was in my room because they didnt have a record of me checking into my room.

The door to the room did not work and the staff did not want to move us to another room. That cannot be safe. We did not spend the night.

The property was filthy inside and outside especially the carpet through out the entire hotel. The ice machine was broke and looked like it had been out of service for some time, the elevator was broke. It was a horrible stay and I would not recommend.

The hotel was overall clean and comfortable. Plenty of parking spaces. The location made it convenient to go to the restaurant which was adjacent to the hotel and it was close to the shopping center. The shower tub had stains and the bottom boards were chipped. The carpet was a bit worn. The hair dyer and pressing iron were missing.

absolutely nothing lazy staff, locked out of room twice because key didn't work. complimentary coffee was luke warm. zero house keeping for the 3 day stay. the bathroom door wouldn't shut at all. stains all in carpet. apparently something bad happened the second night in a room below ours, firetruck and police and people outside until midnight. I ask the desk clerk if we were safe and she laughed and said yes, however, it was very un comfortable. elevators also didn't work. the ice machine near by closest to the room was completely gone. overall stay was less than ok. will not stay there again.

absolutely nothing lazy staff, locked out of room twice because key didn't work. complimentary coffee was luke warm. zero house keeping for the 3 day stay. the bathroom door wouldn't shut at all. stains all in carpet. apparently something bad happened the second night in a room below ours, firetruck and police and people outside until midnight. I ask the desk clerk if we were safe and she laughed and said yes, however, it was very un comfortable. elevators also didn't work. the ice machine near by closest to the room was completely gone. overall stay was less than ok. will not stay there again.

close to the freeway what looked like mold on the ceiling phone cord was missing microwave didn’t work cleaning staff never came toilet stayed running tub had rust no vents and ac kept turning on and off

To noise to many big trucks from the parking The breakfast timetable

close to the freeway what looked like mold on the ceiling phone cord was missing microwave didn’t work cleaning staff never came toilet stayed running tub had rust no vents and ac kept turning on and off

The personal in the front desk To noise to many big trucks from the parking The breakfast timetable

Expedia service terrible, never provided a Confirmation number to the hotel to be admited after several requests for it.

Bad

The rooms were poorly maintained and run-down. The shower leaked, and the fridge was broken, which made the stay even more uncomfortable.

Everything. AC didn't work, loud noice from toilet every 10 minutes. TV didn't work, sheets had brown stains

The location The shower is to short and the price a litil expensive

Wifi inop, noisy room

The location The shower is to short and the price a litil expensive

Had a bad experience booked a room here and when I called the receptionist told me they were fully booked, but of course they charged me and didn’t refunded me!

The bed was mostly comfortable. And it seemed clean. However, I can’t say that for the rest of the room or property. The bathroom shower walls had dried hair throughout and soap scum throughout. There was no hot water whatsoever in the shower we had to take cold showers at night and in the early morning and the drain was clogged and the toilet seat was damaged. The chair in my room was severely stained and ripped. 90% of the carpet in the room and throughout the property had huge and heavy stains. The air conditioner in our room did not work. Overall, our room felt completely unsanitary with a heavy scent of air freshener. Some of the lamps in the room did not work. Mini fridge had accumulated at least 2 1/2 to 3 inches of ice in the freezer section of the mini fridge. The continental breakfast was un appetizing, no selections whatsoever of milks or yogurts, only apples as a fruit. Because the carpet throughout the area was dirty it felt unsanitary to eat there.

Dirty room , uncomfortable bed , and unfriendly staff.

It nIs in real poor shape?The lobby needs paint and the room needs talking around the bathtub.We did not even use the bathtub. But it was real good price, that's what I picked.It's overrated

Everything was terrible

Noisy environment. Toilet water keeps running.

Paid for two nights. Left after the first night. First thing I noticed was that the phone on the desk did not work at all. Bed was clean and comfortable, but when I tried to wash up before going to bed, there was no hot water. In the morning, when I intended to take a shower, still no hot water. I left it running for at least 10 minutes. Got back from my appointment in Juarez about 11:00. Wasn't going to go thru that again. I guess there is a reason it was only about $65.00 a night. As far as I am concerned I should be refunded the money for the second night. I won't hold my breath.

we had a great time! the staff was helpful, the breakfast was good, the air conditioning was phenomenal, the room was nice, and the parking was also great!

Very nice and clean room.

Air conditioner made so much noise, bathroom and floors looked dirty

It if right next to the freeway so it loud. The parking lot was narrow and hard to get into with a truck.

The rooms were dirty. They were bugs or fleas. The beds were lumpy. I did not recommend going there.

Toilet did not work and shower turned to a dribble after about a minute. Elevator was broken. Would not stay here again.

No hot water, poor lighting parking, no elevator for 3 floors, stairs ways rusted and not well maintained place.

La alfombra extra sucia. Sin máquinas para hielo, en general era un excelente hotel ahora en una decadencia total.

I wasn’t very satisfied with any of it very dirty hair all over stains all over the floor stains on the chairs. Walls were dirty. AC worked great but everything else was gross. The pool was nasty. door lock didn’t lock at all. It was hanging off. Had to slam the door just to close it room didn’t have any towels. I had to go ask front desk for towels. Restroom was really filthy. Will not be staying again.

Para ser de cadena wyndham, deja mucho he estado en otras ciudades mismo cadena y mismo nombre y nada que ver en limpieza e instalaciones, debería gregario fotografías reales de las alfombras y habitaciones

Well first of all , the room was clean , but it was to dark not enough lighting, the volume on the TV couldn't be adjusted, and the worst part was that there was no hot water

Large leak in bathroom ceiling of our room. Leaked all over our towels and when we requested More the girl helping in front was too busy outside in her boyfriend’s vehicle to assist. The phone did not work to call front desk, hairdryer did not work in room and several of the outlets in the room also did not work.

Dirty sheets smelly room. It was gross.

Water leak in the bathroom. Door looked like someone tried to break into the room. Breakfast was OK but presentation was terrible. Outside need repairs and repainted. Won't stay here again.

Fridge didn’t work Hot water took 1 hour before warm enough to shower Ac was great!!! Couldn’t of asked for a colder room

Excellent service. Room was clean. Staff was amazing.

Comfortable beds and free breakfast. Good Water pressure relaxing in the shower. Dirty floors but e we never touched lol it is old but still in good condition. It had a desk for homeschool so we were fine

El hotel está en un lugar accesible, muy cómodas las habitaciones y muy buen precio

A decent hotel, room was clean.

The rooms toilet seat was broken, the faucets were on the verge of breaking.

The staff was nice but the rooms were terrible, it smelled bad, the beds were not comfortable and there were stains in the sheets and floor.

No good hotel to stay everything so duty

The parking was easy. The room was clean and the air conditioning was cold.

Clean property would stay again

The room was disgusting. There was hair all over the bathroom floor. The toilet looked as if it hadn't been clean in weeks, there was a dirty residual ring where the water line was. The floors were disgusting. Worst of all the room had bed bugs. I was bitten two times so far. I hope more do not appear. This room was so bad that I left a day early, I did not stay the two nights. I was so disgusting and disappointed that I did not even complain to management because if I would have and they would have justified anything I would have lost my cool. I had to just leave. The ice machine was broken the stairs were not safe all cracked and as I mentioned bed bugs, gross!

Esta bien en general pero la alberca me toco en reparación ya esta lista cuando me boy

The floor was filty--had to re-wash my granddaughter's feet after walking around bare foot after her bath. Her feet were black as if she had walking bare foot outdide.the shower head fell off and the water spikket in the bathtub was falling apart. There was a large amount of caulk from previous attempts at fixing it.

The phones were out of order, all ice machines did not work but most of all the pool was slimy green and staff seemed that they didn't care. After moving to a different hotel I talked to other people that changed hotels as well. I feel La Quinta and Wyndham should look into this property and close it down or bring in new management.

It’s an older La Quinta that’s all, and we’re used to the newer La Quinta

Good quality a/c, responsive staff when I couldn't get the cable TV setup.

Bathroom was horrible, super tiny and bathtub looks dirty and old. Was going to sleep and under sheets a lot of shreddee cheese was there. Freaking disgusting. Room, obviously was not cleaned. Bubble gum wrappers were in room which also tells me it was not clean. Room was never cold, AC kept turning on and off, DO NOT STAY HERE. HORRIBLE HOTEL.

Good location, good price but poor maintenance: first room I got, the shower did not drain and there was no power in the electrical plug in the bathroom. The staff gave me another room, they were very helpful. Second room, the night side tables lights did not work (either the bulbs were dead or the lamps were bad). I had to move a lamp from the desk to the night table to have a reading light. Carpet in the room was very dirty and the tub and shower curtain had pretty unsightly stains.

Limited breakfast offering

Better Breakfast, Clean outside

Na

Take your own toilet paper.. or find a better place. They gave half a roll, and when we needed more, they said they had "ran out" We went on two separate days to ask for more, and they didnt have any.

Swimming pool was not open, Carpet in my room was stained and dirty, baseboards the bathroom were dirty, floor tile In the bathroom was dirty, landscaping around building needs attention. I the morning when I arrived where there was a continental breakfast the waffle maker burned on side and left the other side uncooked I asked for ice and was told there was none available. When I left I used the bathroom near the office and it was disgustingly filthy.

Restroom had mold stains on the floor and wall pool was closed

This hotel should be torn down.

The room was dirty, old and unsafe! Smoke alarm was missing, no hangers in the closet, no shampoo or cups for water or coffee. No coffee maker. MOLD above shower. Tub was filthy. Sheets dingy, I didn't even pull them back. Left the key on the bed and left. I knew that another room would have been as terrible. I would drop this hotel from the Expedia website. I request a refund fron Expedia and a Apology from Wyndham Hotels for this property as I have used others with no such issues.

Rooms need remodeling. The door didn't close, so had to use a chair to keep the door secured.

Good for the price

Someone tried to come in room twice

The air conditioning didn’t seem to work really well but the one thing that really bothered me was the screen cover over the windows. There was no blinds beneath them and I was afraid someone could look inside and aside from that when I turned off the light to try to sleep all I could think about how bright the lights were coming thru the window. So I didn’t get to sleep comfortably all night. They really need to upgrade the window screen to blinds or with curtains.

All the ice machines were down. And the trash cans outside were overflowing with trash and it smelled ad

The pool was closed, elevator broken, the shower was rusted and not cleaned with hair everywhere.

The staff was helpful and nice, the room was clean

The room also appeared poorly maintained. There were noticeable cracks in the flooring and visible damage to the walls, which affected the overall appearance and comfort of the space. In addition, the air-conditioning unit was extremely noisy, making it difficult to relax and sleep comfortably. The parking area was also in poor condition, with visible damage and uneven surfaces that require attention. This raised concerns about both the property’s overall maintenance and guest safety. Overall, the property would benefit from improved customer-service training, better maintenance of the rooms and parking area, and prompt attention to noisy or outdated equipment.

The ice machine was not working and the shower water was ice old and the tub felt like you were going to fall though the floor. So we won't be staying there again.

This hotel is AWFUL. The outdoor pool was out of order, there no NO working ice machines, our suite was on the 3rd floor and they had NO working elevators. Our room was downgraded to a double because my 13 year old dog couldn’t make three flights of stairs. My booked room was more a night than the downgraded double was per night which means I OVERPAID for what I got. I have pictures of dried dog feces on the carpet, urine stains and filthy linens and mattresses. It was a disgrace. Never ever will I consider anything like this again. I thought I was selecting at 4.3 rated room when in reality it was like a 2.3 rating on a good day. Absolutely disgusting.

Room was right next to the interstate. Noisy all night long. Towels were stained. Would never stay there again. La Quinta corporation should be ashamed of such a property.

Everything was terrible

I ultimately decided not to stay because I did not feel comfortable with the condition of the room. The pool was out of service, the fire alarm in the room was not properly installed, and there were numerous signs of wear, including rust and stains throughout the room and bathroom. I understand that issues can happen, and I appreciate the staff's attempt to accommodate me with a different room. However, given the overall condition of the property and the safety concerns, I chose to return home instead of staying overnight. I hope these issues can be addressed for future guests.

The rooms are not clean, and the cleaning staff neglected to clean our rooms during our five-day stay. To address this issue, you have two options: either ask the cleaning person to replace the dirty towels with clean ones or go to the reception and ensure you have the dirty towels with you, as the staff won’t replace them without them.

The rooms are not clean, and the cleaning staff neglected to clean our rooms during our five-day stay. To address this issue, you have two options: either ask the cleaning person to replace the dirty towels with clean ones or go to the reception and ensure you have the dirty towels with you, as the staff won’t replace them without them.

Big roaches on the room

Mi nombre es Ernesto Galindo y me hospedé en Quinta Hotel West El Paso el lunes 23 junio 2026 en habitación 335 Hago este reclamo por múltiples incumplimientos: *1. Publicidad engañosa y alberca clausurada* Reservé específicamente porque su página/Expedia promociona alberca. Al llegar el lunes me informaron que no abría los lunes. Hoy martes 24 junio la alberca fue clausurada por "faltas de higiene". Eso no se menciona en ningún lado antes de reservar. Me cobraron por un servicio que no recibí. *2. Condiciones deplorables del cuarto* El cuarto estaba sucio en su totalidad al hacer check-in. La cafetera no servía y los enchufes de luz no funcionaban, así que no pude cargar mis celulares. *3. Falta de servicio de limpieza* Al día siguiente no limpiaron el cuarto ni repusieron shampoo. Tuve que comprarlo yo mismo. *4. Cobro extra injustificado* La reserva era para 2 personas, pero yo llegué solo. Aun así me cobraron un cargo extra en la propiedad sin explicación, lo cual considero injusto. *5. Cancelación complicada* Al ver las condiciones quise cancelar al llegar, pero Expedia puso trabas y el proceso fue caro y complicad

Breakfast was good and nice and hot food good coffee and good choice of food. The staff was great! However, our room and stay was not what we were expecting better from La Quinta .

Place good for the price

NOPE. The one positive thing I can share is, the staff was very friendly. The property needs some serious attention. I stayed here based on the proximity to my conference venue. Never again. The property is nasty.

The air conditioning was poor, plumbing didn’t work properly. We had to go buy a fan and coffee!

Not bad for a budget place. Always nice to see kids in the pool.

okay okay, not clean, and typical motel atmosphere. Breakfast is normal.

I don't recommended to anyone You need to update pictures of the hotel

No me gusto el trato de una empleada de nombre Perla fue muy agresiva,le pregunte si el desayuno no empezaba a las 6 am y se molesto y contesto super grosera,me insulto.Me he quedado en este hotel ya varias veces y nunca un wmpleado me habia tratado mal.Hay cameras en el hotel y pueden revisar lo grocery que fue y lo mal que me trato,ademas antes Saban más cosas en el desayuno como huevo y salchihas y ahorita ya casi no ponen nada y mi cuarto se ofrecia con refrigerator pequeño y no tenia y cuando pregunte me dijeron que se habia descompuesto pregunte si podian poner otro y dijeron que no y yo pague para tener ese servicio ya habia comprado cosas como leche y tes para tomar y ponerlas en el refri y pues no habia.Tampoco tienen máquina de hielo dicen que se les descompuso,ya no ponen jugo de naranja ni huevos ni salchichas ni pan dulce como antes. Amerita un descuento o un rembolso por los inconvenientes.

Clean

Good value room. Was clean and staff were friendly and helpful. One problem was the bath sink had no aerator installed. When I turned it on, water came out with such force that I got quite wet in an area you don't want to get wet. Also, ice maker was out of order.

Room was ok. No maid service. Had to go to the front desk to get clean towels

Clean room

We left to another hotel second night in .

Great staff and location

Bird droppings on hand rails, on side walk into the lobby --has to be health hazard.. Light switch by door not connected to anything so room dark on entry. Closet had no rack or rod. Another had no hangers. No housekeeping in 3 days. Breakfast was not good, bread was moldy. Asked for lightbulb for a light but maintanene was gone. Never replaced in the 3 days we were there. Never again will I stay in a Wyndham hotel. Guess you cannot rely on a good name.

Not clean, stains and hair all over the sheets, smells a bit weird, bathtub dirty, people banging on the random door thats inside, ac machine smelled moldy, ice machine was broken

There was a bit of confusion with this one my reservation was canceled, and then reinstated. Regardless, they were really nice once it was. Everything was good and everything went softly. I was even allowed an early check-in. We were able to get some rest before our concert. It’s definitely a hotel I would return to. I wasn’t able to try the breakfast, but the staff was insanely nice. Every request was taken care of. I am thankful for this hotel reinstating my reservation.

Please the check in time in the hotel was too late we arrived almost 12, they did not give us a room, the clerk girl Fer was kind with an incident with my girl, congrats, the swimming pool dirty, breakfast at 8:30 awful (food disgusting)! You closed drink fountain after breakfast hours, I only wanted water.

There were lightbulbs missing from my room when I checked in so the lamps were unuseable. Building and rooms are old and gross looking, walks so thin you can hear everything outside

Fue muy amanle

The overall conditions of the facilities are awful. No maintenance, rust everywhere, painting fading. Bathrooms with water leaks. Toilet not working, carpets with humidity and terrible smell. Lamps inside with bulbs missing, doors and walls dirty. We asked for some towels and they didn’t reply. The lobby is not welcoming. This is a property that is being abandoned, no one seems to care.