La Quinta Inn by Wyndham El Paso East Lomaland

Bad

Bad, no electricity on bathroom

We have contacted Expedia twice filed complaint requesting refund we did not stay 1 day the place was nothing that you advertised please check your notes of our 2 phone calls we are still waiting for a callback ..

Location was near a lot of stuff

Be aware before booking. I booked the La Quinta because it offered amenities like a pool and complimentary breakfast, but when I arrived, I found out the hotel was abandoned and closed. I was never notified beforehand. Wyndham moved me to a different hotel, but it was nothing like what I originally booked. There was no pool, no breakfast, and the hotel appeared to be under renovation. The room only had a microwave, no refrigerator, and I didn’t feel safe staying there with my daughter. This was a very disappointing experience. If you’re booking based on the amenities advertised, be prepared that you may not get what you paid for. I would not stay here again and cannot recommend this experience to anyone.

Pool was not working and rooms smelled. Clearly was not as advertised. Did not end up staying, and since then I have been trying to reach out by phone and recently emailed, and still no response about refund.

Upon arrival, hotel room looked like it hadn’t been cleaned in weeks. Dirt was all over the room’s floor, bed sheets were stained and dirty.

My room was clean and well-maintained, with plenty of fresh towels provided. The air conditioning worked exceptionally well, keeping the room cool and comfortable throughout my stay. The only minor issue was that a few of the light fixtures were not working, but it did not take away from my overall experience. One of the things I appreciate most about staying at La Quinta Inn is that the rooms include a refrigerator and a microwave, along with other convenient amenities that make traveling much more comfortable. The ample parking is another great benefit and made coming and going very easy. I had a pleasant stay and would gladly stay here again. I recommend La Quinta Inn on Lomaland to anyone looking for a clean, comfortable hotel with friendly staff and convenient amenities.

Got swapped three didferent rooms because the key cards didn’t work. Beds has crumbs. Restroom sink was dirty.

I did a reservation to stay for one night, was given the key fob, and it will not open the door to my room. I reported it to the front desk and was told that their key fobs don’t work and he would have to let me in to my room each time after I leave. When we walked over to the room, he originally placed me in when he opens the door the room was ransacked with bedsheets on the floor beds undone. At this point, I’m feeling uncomfortable. And asked for a refund. The front desk staff did try to make it up and offered me a different room asked him if I would have a key fob and he said he did not know. So when he handed me the second key fob, I asked him to walk with me to assure that the key fob worked. On the walk there I noticed the pool was dry, which was one of the reasons why I booked here for my four children. When the front desk member opened the door to the second room that was offered. It was in the same condition that the first room was in bedroom was dirty and clean. I then asked for a refund and he said he couldn’t do that. I refuse to stay in a hotel like that with poor management and a staff member that doesn’t know what’s going on in the hotel that he is selling. The pictures in the Expedia are very deceiving and is nothing like what I seen in person. I will never stay at La Quinta ever again based on this experience. I have yet to get refunded. 2 attempts and both rooms I got were dirty.

Got room with 2 beds one was broken. No hair dryer. Floor had stains the walls near walls smelled bad Room looked very old with rusted foset handles Buffet had waffle maker ,no juice machine napkins or water to drink

We rented room for the pool more than anything and we were shocked when it was empty. Room itself looked very worn down and dirty. We ended up canceling reservation. I then end up calling customer service and am assured that another location has piol up and running. We headed that way and luckily made it before the charge was run. I asked attendant about pool and she let me know it was not opened either. I was so disappointed and told the rep

Unfortunately, our stay was disappointing. The bed sheets were stained, and the restroom was not clean upon arrival. The toilet had very poor water pressure and took a long time to flush. We also received only one towel, even though there were two people checked into the room. We hope these issues can be addressed to improve the experience for future guests.

First, the pool was empty, not that I would DARE to use it but at least a heads up would be nice. Secondly, the rooms were so filthy. We requested nonsmoking and the first room we got smelled like someone smoked two packs a day in it and the bed looked like it was laid in after being made. Weird. Second room was much better but not very neat. Third, if you need quiet to sleep this is not for you. The freeway was so loud, you could hear everything. The photos are very deceiving, I should have just spent $20 more and choose a different hotel. Lesson learned.

Room with 2 beds had a bed that was broken ,tv remote never worked with tv, floor near wall of. Beds smelled like pee,room had no water or cups to make coffee,lites above the beds didn't work , breakfast that was free did not have a waffle maker because it was broken or a juice machine because it was broken ,had very little else to choose from

Bad bad bad

Best place ever happy to stay again, crystal one of the employees is the best her customer service is awesome

The property was a dump and the mostly empty pool was trashy and some rancid water pooled at the deep end.. Maintenance was amateurish. Breakfast was a joke.

Friendly staff and plenty of parking

Perfect spot

I checked in around 10pm gave my ID sign the paperwork did all the normal check-in stuff you do at a hotel. At around 7am I hear banging on my door saying you need to get out right now. Obviously I wasn’t inappropriate clothing nor wanting someone to enter my room before my checkout. She had me come out, reconfirm my reservation and say thank God you’re not one of them staying in my hotel. I was very uncomfortable and this was very unprofessional.

Rooms had no coffee makers,no phones, hard to reach front office, no housekeeping. We had no ice maker. We had to go for towels at front.

Worst of all woke up to a roaches crawling on my arm and neck!

Pool not clean and 109 degrees

Clean room

This place is a total crap hole. I would not recommend this hotel to my worst enemies. I cannot believe La Quinta allows this hotel to use its name. La Quinta’s name is soiled in my eyes. I will think twice before booking a stay at one of their locations.

The stay and the service were good overall.

N/A

Yeah no. I cancelled the rest of my stay here and checked out early

If you're just needing a room, its ok. Was expecting the pool to be open... no water in pool. Left room and came back and couldn't get back into room due to electronic lock malfunction

I had a bad experience earlier that day with another motel and so expedoa put me up on another room. But I never got to stay there because I had no transportation. I tried calling them all night all day and no answer. EVER!

Everything was painted over and chipping, and the floors were not clean. My room had mud/footprint spots all over, and the room was very humid even with the A/C running. Breakfast bread and bakery items were so stale they were almost petrified. The eggs were ok, but the juice dispenser wasn't filled at all. Best thing about the whole stay were the stray cats around the property. This place may have been updated, but it has not been cleaned or kept up well. But at the very least the linens were clean. I do have to say the staff was aware of their guests though, had some non-guests trying to get a free breakfast and the staff quickly noticed and asked them to leave.

HORRIBLE experience this place is old dingy and smells really bad my room did not have any hot water . The place did not look like the pictures in Expedia. The front desk clerk had a Bad attitude. And to make matters worse I did not feel safe at all the locks did not really work. And the parking lot looked like a deserted Motel from a scary movie. I will Never ever stay here again.

I love it here

Older establishment but very clean and good ac.

Todo muy bien.

Las habitaciones muy limpias, pero el turno de recepción de noche pésimo trato y servicio,

No hot water in the restrooms while taking a shower

Great. LOCATION. Easy freeway access

Comfortable and convenient

At once as i arrived the problems began i was put in a room that the entry pass mechanism would not work front desk had to let me in. Could not not leave room rest of night had food delivered.next person pounding on doors all night long screeming next day moved to different room toilet clogged tv not working no towels available. Told front desk they told me to use plunger on toilet no other rooms available.third day still no towels tv not working .no breakfast stayed 4 nights only on day was breakfast available. Was told by attendants management refused to address the issues. Total nightmare. No water in pool. Hundred degree days awful😢

Clean room, and very nice and helpful staff

TV did not work neither wifi signal, there was no soap in the room only shampoo. For beakfast there was no options, they run out of eggs and juice.

No TV Dirty floors Broken fridge No internet

The service is terrible. I booked a deluxe room, but they gave me a completely different one—it was dirty, and the TV didn't work. There were people smoking right outside the room. I wouldn't go back to that hotel; the bed was broken, with metal bars underneath acting as supports that didn't belong to the bed. It was a total disappointment.

Poor cleaning, tv not working. Door lock did not work.

No estaba la alberca en funcionamiento

Mice and bed bugs

ATTENTION this hotel was so unique! We were assigned room221, walked to the stairs they were taped with caution tape because the stairs were broken. Got to the room door the key would not open door. Walked back to office got a new key. Opened the door dark in there bc only 1 light bulb worked went back to office guy got 2 light bulbs out of another room gave us bulbs. Used the toilet and pee would just circle in toilet would not flush. We left went out to eat got back asked for a differnt room. The attendant got us room 247 room was full of hairs on the white bed sheets floors dirty, toilet would not flush either. Wife 4 yr old son said lets move back to room 221. We are moving luggage back and fourth. Stairs to room 247 totally blocked off. I was determined to get a better room. Went back to office new gentlemen got us a key to room 271 drove over there back stairs were scary but better than the rest on premise. Pool looked like it had been sitting with green stagnat water at the bottom for long time. Opened room 271 beds were cleaner floors were dirty had candy or some type of wrappers dead huge roaches the shower tub had pubic hairs on the edges long hairs around the sides of the toilet. Good thing room 271 toilet would flush. We chose room 271. Next day went to Walmart bought lysol wipes & sprayed the beds and tub. Need less to say we did not shower in 4 days. I borrowed broom from room service. Front office could not afford printer paper. BAD EXPERIENCE overall

DIRTY !!! DO NOT STAY !!! It’s not a corporate La Quinta any more it’s locally owned it’s looks very ghetto and cheap

Check in and staff was great, once we got to the room we found a cockroach, the hotels seems like it was remodel but the cheap way. I didn’t feel comfortable because we would see other bugs in the room.

Unsafe place to stay, stairs are falling apart, doors don’t close, tv doesn’t work.

So I checked in at 1:00 pm and the lady told me..if you want to check in right now is going to cost you 30 Dollars more... Because check in is usually at 3:00 pm . I said that's too late I need to rest, and she said it's going to cost $ 30.00 Dollars more And I told the lady I never heard of that. So I paid the $ 30.00 Dollars.....is this correct.. Are the hotels charging extra..Because she said that check in was at 3.00 pm ...come on..that's too late

I tried calling since the minute I booked and nobody answered my numerous calls. Arrived to the property and no one was there to check in. I tried calling after and NO ONE ANSWERED. I never checked in.

it was onlkn

Despite the listing and nice pictures there was no breakfast provided. Just coffee water and white bread. Apparently everyone complains about this. The paint was peeling in the room, the shower faucet was broken off the wall and none drains would drain. Staff just chuckled and said yes everyone complains.

The room was nasty … not WiFi signal .on 3 days of my stay never had house cleaning the room . They advertise a swimming pool on the website which disintegrates have any water . Cats every we’re outside the rooms . Staff not helpful and rude every time a request was submitted . They charge me aura $ 50 for a deposit that I didn’t know or authorized . Will never recommended any one to stay at this location. Worst experience of my life as hotel guess .

Please DO NOT STAY HERE. I wish I had checked the poor reviews more thoroughly. After driving 18 hours I was exhausted. There were FLIES on the bed, all over the walls and in the bathroom! I have NEVER seen a hotel/motel in this bad of condition. This place needs to be burned down. Spend the extra money and go to La Quinta East Loop. I didn't even take my clothes off or use the bathroo. I slept for a few hours with the lights on because I was SO CREEPED OUT. I left as soon as I could muster the energy. SKETCHY SKETCHY SKETCHY. Stay away I promise you will regret this nasty place preying on unsuspecting travelers !

Gave me the wrong room. Room was disgusting. Staff seemed clueless

They are not the same pictures of what they are advertising.

This is the first time that I was so disappointed, if i had know that the pictures did not match the reality of what this place looks like i would have not book it. I WOULD HAVE LEFT, but i was there for a concert and could not do much about it.

Got to hotel late, midnight, checked in and went to room assigned. Room was open with the latch holding the door so it wouldn’t close, you can see form outside the room was not made, beds were all messy. Went to inform clerk, he reassigned another room, went to the second room, open the door, and again, room was not clean, it still had all left trash and dirty towels on the floor and beds not made. Went back to see clerk, he said that this was the 4th time it happened to him during his shift. He said that it would be best to cancel. We ended up staying at Hampton Inn few miles from this place. I have not received my refund and hope they close this place for good. Sorry but this was the most horrible situation having to deal with it at midnight. Please audit this place and save your name La Quinta ..

Excelente ubicación

The staff wouldn't allow early check in, so we sat in the parking lot for until 3pm. There were several guest waiting for check in. One of our beds was broken and comfortable and the breakfast was very minimal.

Very bad experience that we went through please refund our money back! It was very upsetting situation.

There was an ugly smell and very disgusting.

This motel was an absolute disappointment on every level. The room was not clean. There were stains on the top bed cover and the pillow case and the floor. . There were hairs in the sink on arrival and a musty odor in the halls. We assume that smell was from the filthy, green swamp in the swimming pool. The staff was uncaring and blamed the dirty room on "remodeling".... Ummm no. Avoid this place.

When we entered, the room smelled strongly like cigarettes and the bed looked like someone had already been sleeping in it. In the closet we even found a used razor, and the restroom was dirty as well. We were exhausted and only needed a place to sleep a few hours before continuing our trip, so we stayed because we were too tired to go back to the office and ask for another room. We ended up sleeping on top of the covers with our cloths on because the room did not feel clean or safe. Very disappointing experience.

Everything

The bed in room 160 is very bad

First the man at the front desk said that my reservation was canceled by Expedia and to call Expedia. The phone numbers that I found for Expedia customer service were wrong, one was a company that does adult chat lines. Then the front desk said that the manager of the hotel canceled my reservation because they had issues with several of their rooms. I was NOT notified of this prior to my arrival. Then the front desk finds me a room which was disgusting, no pillow cases for the old worn stained pillows, one of the beds was not clean with hair on the sheets, all counters were dirty, and there was pink and gray/black MOLD on the door frame of the bathroom! I had no where else to go, all hotels were booked due to the BTS concert. The light outside of my room was not working so I didn’t feel safe opening my door or leaving my luggage in the room. I came for the BTS concert and all I could do was cry because I had no where else to go. It was a horrible experience and I am requesting a refund because it was not worthy of the $500 I paid for it. It was beyond disappointing. Please respond.

The room smelt like it was wet and the floor would randomly be wet. You could tell where they mopped everything was pushed to the corners. It was weird.

Stained towels, torn blankets with big holes in them, flushing the toilet took multiple attempts to fully flush, no beverages at all for breakfast, had to ask multiple times for someone to refill the breakfast section, including bread and milk for the cereal. No ice in the ice machine. This hotel has significant room for improvement, and from my personal experience I will not speak highly of this place. Consider improving basic things such as a better service from your employees, and prioritize clean towels. Super nasty seeing brown and red stains on the towels….

Le reservé a la familia de mi hermana, el check in se los hicieron hasta las 4 pm porque estaban limpiando las habitaciones. Les dieron una habitación que ya estaba ocupada, al percatarse que ya había personas ahí adentro, regresaron a recepción para avisar, les dan otra habitación, se hospedan y a los 5 minutos van otros huéspedes a abrirles la puerta porque les dieron la misma habitación. Al personal le falta organizarse bien. Definitivamente no lo recomiendo.

genuinely the worst hotel I have ever had the displeasure of staying. Every single good review under this property is definitely fake. Do not stay here under any circumstances. I paid way too much for the most disgusting room I’ve ever seen in my life. Only got a “refund” for the second day because I literally had to leave as soon as I could. Still paid too much to stay in a literal biohazard. Slept with my clothes and shoes on.

It was well established and everyone was helpful if there was any questions or concerns.

I would start by getting on the same page. We showed up early. A staff member said come back at 2 . When i did the other person was rude and stated check in is 3pm. Ok moving forward room outlets only 2 set were working, exhaust fan was loud and all night on. Tub was dirty like they just passed a wipe over it. We had to turn on water and clean it. We asked for another room sold out unfortunately. Also pool was closed and hella green. And lastly check out being 11a.m . Housekeeper was opened the door at 10:45

Not sure why I was sent this. When we tried to check in was told by the staff that Expedia had canceled our reservation. So we didn't even stay there.

Toilet won’t flush

Worst hotel , stay away, don’t have towels on the rooms

My stay was unfortunately filled with way too many issues. From a toilet that barely flushed, a shower with no hot water, a door that required 12 different keys because they stopped working, a disgusting filthy floor and roaches in my room. The staff was helpful with every complaint especially Krystabella. But I should not have that many issues in a 4 day stay at your hotel. I will never return to a La quinta inn or recommend your hotel to anyone.

So disappointed.

If I could give negatives, I would.It was absolutely terrible and I have the pictures. The staff in the morning did address and gave me a discount, however I am i'm greatly disappointed and would like to share pictures with you. There was hair on the beds, torn sheets. Absolutely no hot water and I wasn't the only one who brought this to their attention. I honestly think I should have a full refund.

I was suppose to get my 50 dollar deposit back never did. Worst hotel ever!!!!

Besides being dirty, outdated, and smelling bad, they go and know on your door at 8:00am to ask if you are staying one more night, which makes no sense since I only reserved 1 night.

I would give this place negative stars if I could. DO NOT GO HERE. I was double charged.we were only given 2 towels for 3 people over 3 days, our sheets weren’t changed at all. The floor was filthy. We couldn’t walk barefoot because our feet would turn black with the amount of dirt. I had to use a soaking towel and wipe the whole floor myself. We chose this hotel because it advertised a pool, it was empty/not working. Stairs were rusted and falling apart(literally). There was zero good light in the room other than one light stand that barely lit the room. Curtains were broken. We had to check out 2 days early because we couldn’t stand this place. This place should be red tagged.

This place is a total scam. I honestly believed in the La Quinta property. But this place is an absolute disaster. Dirty outside and inside. No breakfast available and no pool amenities. Such a shame but i guess you pay for what you get. I went to cheap on this one!!!! Definitely Not Recommended.

No hot water, the room wasn’t clean the door didn’t close properly

Windowsill was dirty and the tub felt insecurely installed.

Sink didn’t drain, toilet wouldn’t flush, linens stained, holes in the walls, parking lot dark. People outside our room at all hours of the night. We were there from 11pm to 5am with little sleep from random people hanging around outside. Shocked are vehicle wasn’t broken into.

Worse than worse!! Swimming pool had dark brown disgusting water, so no swimming available. No hot water in the 3 rooms we got. No telephones in rooms, making it difficult to contact front desk. Housekeeping available upon request only if staying more than 1 night. Bathroom sink water drainage very slow. I don’t recommend this place.

First off the hotel had holes in the tv screen, the tub would not drain the lav sink did not drain, the front door would not lock and the pool was so full of algie and trash that it hadnt been cleaned since last year.

Just to keep the swiming pool clean

The staff was nice, the place was horrible. I was very surprised with the name Wyndham. First when I walked in the check in office, it looks run down, far far far like what shows in the picture, day and night difference. The room when I first walked in, the curtain was hanging down sideways, would not move on the tracks. I had to fix it myself by putting in the tracks and hand rolling it to get it even before it started to work. The the floors are super sticky. I did not dare walk without sandals. The bathroom sink has electrical wires hanging down. Bathroom door has a large hole as if someone punched the door. The tub sticker is completely loose. The exhaust fan in the bathroom was making a crazy loud sound so I would not turn it on. The bathroom door hinges are incredibly rusted. The bathroom floor has paint splatter everywhere. The front door has a huge gap between door and frame/casings. Tv is very small. The hallways were very dirty with bird poop or vomit, disgusting. The wooden hand rails, dont dare touch them, might get your hands full of splinters. No blow dryer in bathroom, had to request one, it was delivered but broken, didn't work. Requested another, and the employee said there were no more. Had to reprogram the key card twice. I can go on with more but, I think I made my point why I gave it a low score.

Room smells and they charge me twice na d haven’t got my refund will have to call my bank to get my refund and they are rude not professional at all

Nothing very poor Poor, we complained. Pool was green, toilet wouldnt flush, lights dint work, door was broken,vents in room hanging off. No water on site, breakfast was poor only cerial an muffins. Drink dispenser out order no water only coffee on morning very poor The kids wanted to swim an no pool as all green

Filthy had dirty sheets safety hazards cracked steps very bad experience.

Excellent

Booked a stay here and no attendant to check us in. Cause a lot of delay and headache after a long day. Avoid this crumbling place.

First room was horrid with blood spots on the comforter and boogers on the shower curtain. Coffe maker did not work and floors were dirty walls had expised wires and plugs. Second room was still dirty hair in towels floors with old food and hair. Room smelled of marijuana. Door lock would not work locked out for hours till fixed. Horrible apocalyptic pool. Feral cats being fed raw meat. Crack heads wanding the property. Not safe, not clean do not stay here!

Very clean beautiful rooms

This La Quinta was an ABSOLUTE NIGHTMARE! The room door wasn’t secure, the room was FILTHY! There was mold on the bedsheets (BOTH BEDS), mold and old rotten food left in the room fridge! I didn’t feel safe at all and only slept there for 5hrs with my two young children due to the fact it was already late at night and I couldn’t find another hotel at the last minute! Do NOT STAY HERE!

Was clean and comfortable

Ac and parking great

Cuarto sucio, sábanas sucias , sin toallas. Alberca con basura. Hotel viejo y huele mal.

Worst hotel i have even seen

Exceptional

I had an overall decent experience, but one major issue stood out—the restroom conditions. The water situation definitely needs improvement. Whether it’s water pressure, cleanliness, or availability, it didn’t meet basic expectations and made the visit less comfortable. This is something that should be addressed to improve the overall experience for customers.

Breakfast not available at 7 am and didn’t start setting up till 7:20. No one at front desk to check out.

The pool was dirty, not cleaned. I booked the room thinking the pool was accessible. This should have been disclosed on the website. I would not have booked the room.

My first room wasn't cleaned and the door lock stopped working. They moved me to another room. This room had bed bugs. I left to a different hotel

Good

No towels

Superb

Very good

The staff was really respectful and nice. The shower hardly had any hot water. The matress had two springs pop through the upholstery.

Absolutely, nothing worst place I’ve ever stayed in my life I hated it all

Passable

Location

Superb