La Quinta Inn by Wyndham El Paso Cielo Vista

The rooms weren’t too bad especially for the price. I was confused as to why it looked more like a motel. But not too bad. They offer breakfast. But didn’t have that many good options. I feel like the main reason people go to breakfast is for coffee and waffles. They had one waffle machine and it was broken. I feel like they should have back ups and more than one machine.

Hotel was very dirty

The only issue is that the rooms are old, they need a bit more maintenance. There were flies inside the room, the bathroom was dirty, the sink drain was clogged, and there were hairs.

The steps to both stairs are broken those need to be fixed and my room smelled like cigarettes... but overall it was good I slept very good

Clean room and parkin

The room was really dirty and the shower head didn't work good at all but really the problem was it was really dirty

No soap for shower. Limited Continental breakfast.

The entire thing should be condemned. We did not stay, it's in deplorable conditions inside and out.

Don't expect a continental breakfast . It's a fair rate. You get what you pay for .

The location was ideal. Did not feel safe. Door did not lock correctly.

Sorry, they never cleaned the room and they charged me for extra nights I didn’t stay

The room i was provided was in massive need of renovation, the door to the shower wouldn't lock, a few lamps were missing light bulbs and the carpet was very dirty. I also noticed that the smoke detector was missing a battery as the compartment to it was left open by either staff or last tenant.

Free parking Roaches No AC Bed mattress stained and sheets

The staff was friendly, and there was ample parking

N/A Nithing

The front desk lady was nice Dirty bathroom, pubic hair all over the toilet, blankets didn’t look very appealing with stains. Pretty pricey for what it was.

The front desk lady was nice Dirty bathroom, pubic hair all over the toilet, blankets didn’t look very appealing with stains. Pretty pricey for what it was.

N/A Nithing

price less hairs in restroom

price less hairs in restroom

The bathroom in particular was poor with peeling caulk, dsicolered tub with a piece missing in the middle, discolored and peeling area in the celiling, and baseboards coming away from the wall - Admit the water was warm and water pressure was good. Mostly clean, though a hair in the sink. Lobby/breakfast area was poor. I have stayed in LaQuita hotels before with a much better experience.

The first day they had coffee ☕ and the two reminders days they didn't have coffee only breakfast and that was a very disappointed for us we had to go on a restaurant two days and and have coffee there and the TV remote control didn't included raise the volume either

TV didn't work. No light or mirror in bathroom. Ugly tub floor in shower.

TV didn't work. No light or mirror in bathroom. Ugly tub floor in shower.

The first day they had coffee ☕ and the two reminders days they didn't have coffee only breakfast and that was a very disappointed for us we had to go on a restaurant two days and and have coffee there ? and the TV remote control didn't included raise the volume either ?

Nice Clean

It’s old and dinky It’s worn out and dirty

Expectations where nice for a one night stay rooms where really clean beds where nice bathrooms are a little outdated but nothing crazy …breakfast was small but good for something small to grab and goo ..had issues with connecting tv signal and they fixed the issue in no time definitely wouldn’t mind staying again

A great place to stay I would recommend

Ubicación y precio!

Todo está en mal estado

My room was quite comfortable. Very clean, great cold AC. The only thing that was not really working was the refrigerator. Parking was somewhat limited in the back area where my room was located, but nevertheless, there was available parking near front; not too big of a deal to walk to room. Staff was friendly and courteous. Would recommend this location for travelers to stay. Will be booking at this location for future stays. Thank you again!

Room was clean, parking was easy, AC worked. While desk staff helped me find my room by describing where to go, she also definitely could have pointed me to their map for the rooms, because that would have been easier for both of us. The stairs to the room were not well maintained... an elderly customer could trip on some of the broken stairs. Nreakfast was okay...

Facility needs rebuilt the full building Terrible service

The location was closed and had a sign on the door saying that it was not a hotel. I got ripped off because I booked the room online and can't get refunded my money.

Tuve un problema con la llave no abrió la habitación que me habian asignado, tuve que ir a recepción 3 veces para que la programaran y no funciono. La persona de recepción me ofreció otra habitación que no tenia TV porque ya no tenian cuartos por lo accedi porque ya era tarde 12 am, igual en esta habitación no funciono la llave, tuvo que ir la señorita a abrirnos con su llave maestra. El detalle es que no solo no tenia TV el cuarto, no funcionaba la luz del lado de la habitación, (el baño si) pero se notaba que no era regularmente limpiado, es decir que tenia un rato sin nadie hospedarse ya que varios artículos estaban desconectados y llenos de polvo. Muy mala experiencia y lamentable porque era una cadena de hoteles buena, parece que la estan dejando caer.

The staff were so kind. But this property reflects what the owner thinks of their employees and guests. The place is a color short of being in a horror movie. Stay away from this location. Spend the extra for safety and sanity. I potty the employees that are subjected to working for this hell hole. They deserve better

Honestly, the Staff was really amazing like really really good even with my loud air condition that I chose happily my stay was good my only recommendation is maybe spend the extra five minutes to sweep the corners get some crosswaves.

Trato muy malo y servicio pesimo

The tub were

Clean room quiet place to rest

Instalaciones en mal estado. Baño olía mal. Desayuno solo café, pan y waffles.

Clean room

When I got there they had overbooked the hotel and offered me a room with no a/c or one where the card reader did not work so if i left the room i would not be able to get back in so i went with the one with the broken card reader and got a promise of a new room in the morning i asked as a courtesy to get a room down stairs because of the last night miss-hap but they did not honor the request the breakfast was horrible and the rooms were dirty and the grounds were unkept all trash cans where full and a-lot of mysterious people outside will not recommend to stay here especially if you have kids

Lamento mucho que la gente no respete a los demas inquilinos ya que usan esos hoteles para estarse drogando todo el dia y no dejan estar agusto pero el apoyo del personal fue bueno nos cambiaron de habitación

La habitación estaba masomenos bien y si estaba limpia pero el desayuno no sirve para nada y la alberca estaba en malísima condiciones fuera de uso .

El cuarto estaba sucio. Basurita en el piso, las paredes y puertas mugrosas, el microondas súper sucio al igual que el refrigerador. No importa si el hotel es viejo pero si importa la limpieza

La habktacion olia extraño, el volumen de la tv no funcionaba y el desayuno deja mucho que deseae adicional que la piscina no fumcionaba

Not the La Quintas we are used to staying at.

They could have provided better facilities for the price. The bathroom in particular were dirty

Room was spacious and comfortable. Only recommendations maintaining the carpet

This was the worse hotel I’ve experienced. I have pictures and video. From the entry to the bathroom. 2 in burn hole in comforter. Door lock was broken. No service at front desk in the morning. Called 5 times. No answer. Tried checking out and a sign was posted. Crack heads making noise all night.

The only thing good about the hotel was the ac and the bed. The bathtub was dirty when we got there. The first room we were put in for the night, the bathtub faucet ran uncontrollably and you couldn't turn it off. . We stayed in that room until next day until we were told it wouldn't be fixed until Sunday. They switched our room and that room wasnt much better. That bathtub was filthy with hair in it. Microwave was busted with side of it ripped open. Keys kept glitching out. Breakfast consisted of cold bagels bread and half cereals and watered down juices. The pool wasnt working and hadnt worked in awhile which you could tell when you got there. Once you got to property, you could tell by run down state of it that it wasnt as advertised. The pricing is ridiculous. On top of all of it, we asked for housekeeping after being there 3 days to get them 3 days later and we're checking out day later. When we asked for trash bags we were handed a 30 gallon trash bag. This hotel is a 0/10 DO NOT BOOK. The only good thing is when I talked to lady at front desk, who was from the other hotel she gave me a partial refund only because I was going to write this review.

The staff was super friendly. The tub clogged at night. And in the morning. Super gross. The fan filter was DIRTY!

The TV doesnt power off and control the volumen level, floor too dirty

It says breakfast but there’s just cereal and a gallon of milk, bread and jelly. NO MORE People was fighting outside our room, tried to call front desk but the phone was NOT working, I called with my phone and NO ONE answered. It was a very bad stay. Also the door in our room never opened with the key. Very old rooms.

Coffee maker doesn't work, iron table doesn't work, breakfast if you are lucky to find ir

Great stay staff were really nice,

Nice customer service the room was clean and people were very helpful here

The pool was closed partially why I booked for 2 nights. Bathroom seat was broke upon entering room just an oversight.

Going great nice receptionist and the staff is nice

Clean spacious rooms and ac was cool and property clean

Worst place I’ve stayed at all round nothing good to say. Do not stay here

there was roaches everywhere, hair in the shower, the tv's didnt work dont stay here

I was moved to three different rooms because the first one the tub was clog and there were cockroaches. The second one there was a water leak. The third one the tv did not worked. Also there were no continental breakfast because the floor in that area broke. This was a horrible experience for me and my family.

No towels and no sops in the restroom. For the breakfast there is nothing to eat. Bagels was there old ones and no cream cheese. Coffee was just hot water. This is terribal place don’t ever wast your money at this location.

The rooms Needs renovations

The bathtub did not drain and we had to empty it with the trash can from the bath, into the toilet after each of us showered.... The tub's faucet fell off the wall several times... Cables exposed on the wall and were covered with paper,broken light switches... you name it! The photo online is definitely from another property! The staff that checked us in was great and her manager but the property is discusting!

No sirve la televisión ni la Luz del baño ya son dos veces que me decepciona no vuelvo a quedarme ahi

It was very dirty I will not be going back

Very convenient place overall worthwhile the stay

Maintenance issues with room 158: TV not working. Of the two lightbulbs in the desk lamp, one was missing; also lightbulb missing in one of two reading lights between beds. This could have been a safety feature I realized when I reached my hand into the fixture to see if maybe the bulb was not screwed in tight and realized NO BULB! - safety issue for empty live socket?? Laminate tile peeling up from floor, door deadbolt did not function, toilet ran all night. No washcloths. Coffee maker in room only had empty equipment with zero coffee pods or packets or powdered creamer or sugar. "Breakfast" not up to par for comparison with other LaQinta I've stayed at. No decaf coffee brewed or even instant. No ice bucket (oh, that's right, no ice either!) and no drinking glasses. Only cold cereal, not even oatmeal packets to make with hot water, bread selections included cold mini muffins, cold white bread, cold bagels. No butter, cream cheese or peanut butter. Yogurt gone by 6:30. No fresh or canned fruit. No hot dishes at all. No protein source ie eggs except whole milk (no skim) No waffle maker which is what I love at a LaQuinta breakfast. At least the breakfast employee apologized for poor offerings.

Ya instalados en la otra habitacion, descubrimos que estaba igual de sucia, tenia el filtro de humo arrancado ( señal de que alguien lo quitó para fumar dentro) , la televisión no tenia control , y no habia telefono , ademas no tienen wifi , los empleados son apaticos, y un fuerte olor a marihuana por las noches en los pasillos , del desayuno ni hablamos , solo hay rebanadas de pan que tienes que poner en un tostador todo sucio y un jugo de manzana que sabe a agua de la llave

El cuarto sucio no lo limpiaron y no me dieron otro

Room was clean but had a weird smell. When using the shower it flooded the floor a little bit. The TV volume didn't work. The bed was comfortable

Tv didn't work, maintenance was called but never showed. Also, breakfast is just, coffee, bagel, toast, muffin amd cereal. No eggs, waffles or etc. If you just a bed to sleep I guess this will work for you. God bless!

Worst hotel I stayed in dirty rooms tv remote were broken no shampoo or soap lights didn’t work only the one in the bathroom fridge and microwave were unplugged room 212

Staff doesn’t introduce themselves but they work quick. Was given a room and the lights didn’t turn on so I tried calling the front desk and the phone wasn’t operational either. Went back to the front desk and quickly was given a different room. Second room had working lights but the AC was not as cold as the temperature showed. We were never hot but also not fresh either. Made the decision to wait for breakfast before starting our drive again and it was definitely NOT worth it. Plain bagels, white bread and cereal. Overall not horrible since it was literally just a quick stop for sleep. Beds were comfortable for rest.

Room 243 no electricity, room 209 TV broken, shower full of hair, drain very slow until I clean the mess, no longer will stay in that hotel.

Pool was closed and the ice machine was broken. Suite entry doors were poorly maintained.

The property is absolutely ran down. You can tell they do no maintenance paint peeling from the rooms water rot in the bathroom. Disgusting.

Room was adequate. Old looking but bed was comfortable, air conditioner worked excellent. Fridge worked fine. I just needed a cheap room for a quick nights sleep. It fit the bill for what I needed. Not luxurious by far, but then I didn't pay for luxury.

Clean room

more cleanner in the bathroom, and missing fruit in the brekfast.

Just don't.

Cheap. No coffee, no ice maker, no waffle maker in the morning. Floors dirty and water bugs in the room. Missing lighting and bulbs

Shops are nearby but needs a bit of cleaning

The receptionist needed to be friendlier(woman)

I immediately went to the front desk to report the issue and requested either clean sheets or a different room. The receptionist gave me another room, but to my shock, the second room was in the same condition. Once again, the bed appeared unclean and there were hairs on the sheets. At that point, I completely lost confidence in the cleanliness standards of this hotel. What made the situation even worse was that management refused to refund my money, claiming that I was past the cancellation deadline. This is extremely frustrating because the problem was not that I changed my mind about staying—it was that the hotel failed to provide a clean and sanitary room. It makes me question whether this is a recurring issue or if guests are expected to simply accept unsanitary conditions. No guest should have to inspect multiple rooms looking for clean bedding, especially after paying for a place to stay. I travel for work and understand that things can occasionally go wrong, but what matters is how a business handles those situations. Instead of resolving the problem, I was left wi

Ni siquiera encuentro palabras para decir lo mal y feo que está

No breakfast and the pool is not available even when is adversited The bathroom light .and one in the bedroom are not working The tv remote control is with not batteries

Honestly, can’t think of how we could’ve had a worst experience at this motel. Asked about breakfast and they told me that there would be no breakfast tomorrow because somebody forgot to order food. Pool was closed. We weren’t given a map to our room either. Just told that it was upstairs. There were absolutely no labels telling where any of the rooms were. When we finally found the room, it was absolutely disgusting. The cow just had stains all over them in the room smelled so much from deodorizer. You could tell that it had been smoked in. We just left.

No breakfast shower was dirty, we no longer would use this location.

We have been staying at this property since the 90,

Rooms were decent, just asked for a detachment shower head on the reservation and they gave me a normal shower head, room should have been made everyday not leave it neglected like coming back to unmade bed.

Breakfast nice and the room always clean

Siempre he agarrado este hotel pero ya ultimamente no me ha gustado cuartos suicide muy descuidados y el almuerzo no tiene nada nada nada prehunte por q y dicen q el manejador no quiere comprar las cosas q se necesitan mal administration necesitan nuevo manejador q se preocupe de tener lo q necesita para tener asus huespedes contentos de mi parte pienso buscer otro hotel

Promised a full breakfast in the morning had only toast coffee cereal but it ran out the the place is all rusty that bathtubs are nasty it should be tore down sorry 😔

Yes the room was clean. But there was no ice for a hot evening

I was so saddened about this place this time. The breakfast was very poor, only bread cereal and juice. No swimming pool and the area was dirty. The room needed more cleaning.

They canceled my booking to price gouge.

Very bad choise. Terrible hotel, very unhealty room. The room was very dirty, and had mold, blod slplashes and the WC was dirtty. Terrible experience.

Stayed here for BTS Concert. Location was accessible for last minute needs and late night fast food after concert. Didn’t expect a lot for the breakfast but very basic. Rooms were decently clean and spacious. Ample parking. Felt safe.

Yes

The room had not been swept in a long time. The toilet ran constantly and the bathroom light

Breakfast is advertised as buffet style but not. Cereals and bagesl/breads are only available. When we get to the property, checking inn is smooth with no issues. Once we got to the room, it was dark and the only available lights is the bedside lamp and the bathroom lights. Bed is clean and there was fridge and microwave which is I like. There was no soap and toilet papers so had to ask front desk for it.

This hotel informed us our reservation was canceled when we arrived at 9 pm. All the hotels in the area were booked for the BTS concert. We booked and prepaid the room 2 months in advance. We were told they were canceled so they could resell the rooms at an increased price. Price increased from 8x night!!! And this is a motel. And not a nice one. We ended up having to stay 2 hours away. Saw many people come to check in just to be informed their reservation was canceled. Ugly greedy behavior!

Room was not ready by check in time.. when we finally got room key, the room was FILTHY. WEIRD UNKNOWN STAINS ON BED.. POOP (HUMAN OR PET) ON WALLS.. PET HAIR ON CARPET!! TOILET WAS BROKEN AND WOULD NOT FLUSH.. bathroom was not cleaned at all.. HAIR on the wall from previous guest.. HAD TO GO TO DOLLAR GENERAL ACROSS THE STREET TO BUY CLEANING SUPPLIES AND DO THE CLEANING..

El desayuno solo tenía pan y cereal. Mi habitación el microondas no calentaba y la puerta se quedaba abierta. Lo comunique solo dijeron que me iban a cambiar de cuarto pero esto no sucedió.

Me cancelaron una reservation ya pagada para ellos poderla vender mas cara. Me.hicieron perder unas vacaciones con mi familia y me hicieron gastar mas de lo que tenia previsto. Y ni ellos ni ustedes expedia hizo nada al respecto son una verguenza ambos.

The room was horrible and it smell really bad 👎

Don’t book it. It’s like a nightmare. The room was nasty and the hotel was terrible.

The property told me when I arrived that they cancelled my stay and that Expedia should have notified me. But I have no notification and was not issued a refund. When I called Expedia they knew nothing of the cancellation. This hotel is predatory and I do not recommend it if given any other option.

Nasty hotel

Didn’t like the first room. It smelled of smoke, the bathtub had hair, no phone to call office. After complaining to front office, our second floor room was clean, but no phone connection again and could not call front office to request a missing remote control for tv. On a positive note the front desk manager did her best to get the issues resolved. Price was right but Unfortunately I will not stay there again. I expected more from a Wyndham Hotel. So on a scale of one to ten, I give it a 3+.

Enjoyed my stay.

The place was ok . It served the function of being a place to sleep while visiting elpaso. For the price we paid it was about what I expected. Problems were minimal but noticable. The TV worked but the volume button didn't. The shower and sink worked but looked damaged from previous guests. All these things were slightly annoying but nothing worth complaining to staff about.

The worst I've ever been to was the worst cleaning state I've ever been to, with no water in the fishnet tub, the faucet moving, and the blanket and pillow making a mess of odor glue

Poorly maintained.