Hotel Paso Del Norte, Autograph Collection

The property was just stunning. Beautiful! The staff was beyond helpful and attentive. Hotel has lots to offer. Gorgeous hotel.

Excelente lugar

Great hospitality

Great room, great staff. Rooftop bar and dinner in the hotel was convenient

Unique! A very old, but beautiful, historic hotel. The hotel shuttle to and from the airport is an excellent service that they provide! We didn’t need to rent a car; the border to Mexico was an easy (less than 15 minute) walk. We ate at the Sabor cafe in the hotel and both their buffet and menu options were delicious! You have to try the bread pudding. The only detail that I would like added is more light in the signature suite rooms that do not have windows. Or at least add higher voltage bulbs to the lamp fixtures. I highly recommend this hotel and will definitely stay again!

Excellent

Very poor

Hotel is a beautiful hotel with so many interesting options of things to do. Staff was helpful and friendly

Beautiful hotel and location

Staff was amazing, so kind and knowledgeable. Room was clean. The rooftop bar was a little loud so we went out onto the terrace but there wasn't a lot of seating. We did LOVE the Harry Potter theme though after seeing the symphony ❤️ In our room the bathroom door didn't latch shut at all.

The rooftop bar was a little loud so we went out onto the terrace but there wasn't a lot of seating. We did LOVE the Harry Potter theme though after seeing the symphony ❤️ In our room the bathroom door didn't latch shut at all.

Great hotel! Sabor, the Dome bar, Spa were outstanding

Superb

If you want to pay $400 for one night and have boogers on your curtains, this place is for you.

If you want to pay $400 for one night and have boogers on your curtains, this place is for you.

Breakfast at Sabon was excellent. Suite was clean with a comfy bed. Check in easy & welcoming. Valet excellent. 2 negatives - no vanity area and limited counter space for makeup and cosmetics and no bubbly at the beautiful Dome bar. Bartender didn't even know what I was talking about. A hotel this nice should have some champagne or a quality sparkler by the glass.

Excelente!! place to stay, clean, friendly staff, helpful and they seem so happy helping customers. I didn’t see one customer complaining of anything on the days that I stayed there. So many things to do around the area, within walking distance. Im going back soon and I will stay there again no doubt.

Highly disappointed with my recent stay. The valet scratched the wheels on my car, showing a complete lack of care. On top of that, the hotel forgot the amenity service that was supposed to come with our champagne. For what they charge, this level of carelessness is entirely unacceptable. Save your money and stay somewhere that actually values your property and your business.

Pleasant

Good

Parking is not included can range depending if you drive in and out of the garage

This is one of my very favorite hotels in El Paso!

The staff was incredibly accommodating and went out of their way to make even a single night special. They allowed an early check in and because it was our wedding night we entered the room to a complimentary champagne, chocolate dipped strawberries and a handwritten note congratulating us and thanking us for choosing them to be a part of our big day.

The staff was incredibly accommodating and went out of their way to make even a single night special. They allowed an early check in and because it was our wedding night we entered the room to a complimentary champagne, chocolate dipped strawberries and a handwritten note congratulating us and thanking us for choosing them to be a part of our big day.

Glamorous and comfortable

Glamorous and comfortable

Exceptional

Las habitaciones están recién remodeladas, y el lugar está muy cerca de restaurantes y bares

Exceptional

Excellent

Clean, great location, very comfortable rooms, friendly staffs, great views. Can walk to many restaurants and bars, stadium is a 5 minute walk. We paid for parking, the first parking spot we parked in left water damage on the hood of the car from a leak in the ceiling, the parking space was level one, to the left of the elevator, third spot from the elevator. Still working on getting it out, looks like it will eventually come off.

We paid for parking, the first parking spot we parked in left water damage on the hood of the car from a leak in the ceiling, the parking space was level one, to the left of the elevator, third spot from the elevator. Still working on getting it out, looks like it will eventually come off.

The hotel’s overall facilities feel quite old and outdated. I also noticed that housekeeping left used towels on the hallway floor, and they remained there for a long time without being cleaned up. It made the environment feel very unpleasant and uncomfortable.

Lovely property and great views from upstairs bar and pool area

Exceptional

Easy breakfast ordering

The hotel was really nice but the room was not equally as nice. I for the price I would not stay there again.

Perimeter. Would not recommend.

Staff was really nice and helpful. Would definitely stay again in the future.

Exceptional

There is a small heated pool on roof top

Excellent place to stay

Everything

Such a beautiful hotel. The staff were always courteous & helpful.

Nice hotel,thanks

Beautiful place

I wouldn’t stay anywhere else in El Paso everything was really great.

Great

.

The room was dated and the view was terrible. I had the view of a giant a/c unit.

Very over priced hotel. Was very beautiful hotel and nice rooms but when we checked in they told us free breakfast in the morning ok so in the morning we go have breakfast. As we were leaving even our server said breakfast was free. But when we go to check out the front desk tells us its not free and its 67 bucks for a very nasty cheap breakfast coffee was trash just the whole breakfast wasn't worth 67 bucks. Again very beautiful hotel but bad communication between employees and not worth the 360 price for a room a night. DONT GET THE BREAKFAST UNLESS YOU WANNA PAY RIDICULOUS

Great place as always. Had a great time.

Room and bathrooms were clean. Staff was friendly and helpful. Food was great.

Safe Clean and professional staff

Muchas luz en las ventanas

Great customer service

Had an amazing stay. Love the atmosphere. Will definitely stay there again.

This was a very nice hotel for our quick stop in El Paso. Staff was very friendly.

The establishment was very clean very beautiful. There was an event going on. There’s lots of stuff going on nearby as well. Dinner in the restaurant itself was wonderful. Can’t wait to go back.

A comfortable and helpful stay, beautiful views from the balconies

Staff is so unorganized and doesn’t communicate

Highly Recommend to stay here. Beautiful cabin and peaceful area.Staff very friendly and helpful. All amenities in cabin. Very clean.

Honestly, I'm usually not a fan of hotels because they often don't feel very clean to me, but this one exceeded my expectations. The property was very clean, conveniently located, and having multiple restaurants on-site made everything so much easier. The staff was friendly and welcoming throughout our stay. I also enjoyed the coffee shop and the late-night entertainment performances. My only complaint was the pool—it was quite small and much colder than expected, especially since it was advertised as a heated pool. Overall, I had a great experience and would stay here again.

Great stay

It was a nice stay the pool on the roof was awesome great views very nice atmosphere the only problems we had where getting our key cards to work on anything besides our room door and that would take a few tries

Comfy, clean and peaceful

The

Superb!

Amazing rooms and amenities, the pool is small but gorgeous, the restaurants and bars are great too. Location is in the heart of El Paso’s downtown

Everything great until 10pm. Tenth floor above was a bar/club and was not notified at check in. Once music started entire room was vibrating from the bass of the music.

We went for my husband's birthday. We had a great time. Hotel was beautiful, clean and staff was very courteous. Food was delicious too

The check in process was a bad experience. The hotel itself and the staff in general were not an issue. My check in experience was not the best and it was not handled properly.

It was and amazing experience, first time doing something like that. The food could’ve been better.

Great place to stay!

Great.

Parking each day for $35?? What a joke! Hotel room fee not enough for you people?? Never again!!

I had a wonderful stay—it was so convenient!

I’m not sure I was say this is a family friendly hotel. At the pool, we encountered folks vaping, drinking, and scantily clad. If I ever return to El Paso, I would probably look elsewhere. Breakfast isn’t included, and there isn’t much in terms of stores around the hotel. Overall, the staff was great and friendly, just not sure it was what I was expecting.

Very nice, great price. Just wish they had microwave in the room.

Everyone was very accommodating and kind.

Room clean

We had a very pleasant stay at your hotel

Room was clean and welcoming. Staff was super friendly! Overall ambiance was awesome. Definitely stay here again

Iconic hotel in the heart of El Paso.

Great stay.

Beautiful Hotel in general. Architecture was grand. But, rooms need a little cleaning. Our bathroom was dirty with grout missing, lots of hard water stains and the shower floor was poorly repaired. Bathrooms are my pet peeve, they need to be CLEAN! The exterior windows were pretty dirty. When you book a nice suite with a view, you want to see the view! Most of the room looked nice otherwise.

When the front manager heard it was our anniversary, he found us a much better room than the one I had reserved (which I'm sure was great as well). The room was phenomenal. The view from it was brilliant. We woke to a beautiful Texas sunrise. The staff was very friendly and accommodating at every turn. We wanted for nothing.

Great staff, would stay here again

Amenities are top level

The service desk was subpar. Room service was every other day. Not what we expected at all for the $

Beautiful hotel, wonderful downtown view

First room was more spacious than our second night stay but all worked well. Staff was pleasant and responsive. Breakfast waitress was very considerate to our young grand children. Much appreciated.

Everything is good thank you

Everything was good, just takes a long time to get elevator for the 12 th floor. Wish the stairs were labeled as 2nd option for those that don’t mind the exercise.

Room was spacious and inviting. We ordered breakfast in bed and it arrived on time. The food was delicious.

Clean rooms and beautiful hotel overall

It complicated my wedding day, as everyone had to arrive hours earlier due to no parking anywhere. Definitely not the experience I was expecting from this hotel.

Everything was great and super clean! Love this hotel!

Great room awesome customer service from everyone around. My only issue was the view I had from my room it was on the 8th floor and I had a view to a straight ceiling. Other than that great will be back again but will ask for a diferent floor

Rooms were very nice and staff was wonderful!

Lovely and romantic staff is great dome room bar is great breakfast in the Mexican themed restaurant was fine. Parking is easy breezy whether self or ballet. Note ignore my star for free breakfast. There was no free breakfast. There is room service breakfast and the restaurant is good.

Upgrade rooms.

Room was clean and spacious, staff were friendly, all the food was delicious. Definitely will recommend!

the rooms wer

Great Room

Everything

Awesome location. Room was clean (and I am the type that strips bed and checks for bugs. I also sanitize the room. It looks like they have hard water so shower had hard water stains but nothing gross. Coffee maker in room. Beds comfortable and very quiet.

Everything was perfect.

Everything was amazing

The valet were extremely welcoming & nice. We appreciate their effort & kindness. Only negative thing is it was quite chilly waiting for our vehicle maybe get bench seating near the windows (in front of sabot) just a suggestion. Or room was nice & clean. We really appreciated the great water pressure & keurig machine. Staff went above & beyond to get us a microwave for use. Only complaint was the food at Sabor that we prepaid for when we booked and that there are only 5 luggage carts for use for the entire hotel!!

Very clean rooms. Staff was helpful and polite.

The best time to enjoy El Paso downtown is during their winter festival when police blocked off the center of the city where this hotel is located, and allowed people to walk and enjoy the lights and musics. Special thanks to front desk Jordon and Montana, and Dante at the restaurant. They’re wonderful people who gave us warm welcome and hospitality.

The hallways are not vacuumed, the rooms are dirty, and there is trash throughout the property. The staff is unprofessional and does not seem to care. Overall, this hotel does not meet the standards of the “Autograph” brand they claim to be. Very disappointed.

El cuarto estaba bien pero toda la noche no dormimos porque se escucha absolutamente todo de un cuarto a otro, había huéspedes haciendo fiesta y no dormimos en toda la noche. Terrible experiencia para el costo que pagamos. No lo recomiendo.

Good experience, kids enjoyed it too.

Awesome

I liked the shower more than The plaza hotels shower. And I liked the TV, Netflix and YouTube capabilities unlike the Plaza, I loved the stay bur Just one suggestion... It needs better lights at night and better darkness during the day, I wanted to wake up at 10 am but the courtains don't hide the sun very well... I stayed at a corner room for context.

Clean room

The experience was great! Staff, room, dining and drinks