Hotel Paso Del Norte, Autograph Collection

Lovely property and great views from upstairs bar and pool area

Exceptional

Easy breakfast ordering

The hotel was really nice but the room was not equally as nice. I for the price I would not stay there again.

Perimeter. Would not recommend.

Staff was really nice and helpful. Would definitely stay again in the future.

Exceptional

There is a small heated pool on roof top

Excellent place to stay

Everything

How classy it looked gave a real New York style vibe to it Loved everything about it

Such a beautiful hotel. The staff were always courteous & helpful.

Everything Nothing

Everything Nothing

Nice hotel,thanks

Beautiful place

I wouldn’t stay anywhere else in El Paso everything was really great.

Great

Very friendly check in with champagne on arrival

I love the Baroque type decor. Made you feel as though you were in luxury. The room was modern, spacious and quiet. The bed was very comfortable. ALL staff from the Valet to the registration to the bar staff was extremely attentive without being intrusive. The only comment I would make would be the lighting in the bathroom could have been a little brighter, speaking from a woman's point of vie and applying makeup. Otherwise, it was perfect!

I love the Baroque type decor. Made you feel as though you were in luxury. The room was modern, spacious and quiet. The bed was very comfortable. ALL staff from the Valet to the registration to the bar staff was extremely attentive without being intrusive. The only comment I would make would be the lighting in the bathroom could have been a little brighter, speaking from a woman's point of vie and applying makeup. Otherwise, it was perfect!

.

The room was dated and the view was terrible. I had the view of a giant a/c unit.

Very over priced hotel. Was very beautiful hotel and nice rooms but when we checked in they told us free breakfast in the morning ok so in the morning we go have breakfast. As we were leaving even our server said breakfast was free. But when we go to check out the front desk tells us its not free and its 67 bucks for a very nasty cheap breakfast coffee was trash just the whole breakfast wasn't worth 67 bucks. Again very beautiful hotel but bad communication between employees and not worth the 360 price for a room a night. DONT GET THE BREAKFAST UNLESS YOU WANNA PAY RIDICULOUS

Exceptional

Ridiculous fees for things that don’t matter

They charged me twice and no answer

Almost everything They charged me twice and no answer

I guess the only issue was there was no trash bags in the room or in the trash bins.

Everything was excellent, to the comfy bed to the atmosphere of the room. I guess the only issue was there was no trash bags in the room or in the trash bins.

Great place as always. Had a great time.

Room and bathrooms were clean. Staff was friendly and helpful. Food was great.

Safe Clean and professional staff

Muchas luz en las ventanas

We got complimentary champagne upon arriving and during dinner. Room was on 15th floor with great view. Dome-bar was beautiful to sit at. Loud wedding, pool had only six lounge chairs and patio only six chairs in the shade. Pool was cloudy and needed to be treated.

We got complimentary champagne upon arriving and during dinner. Room was on 15th floor with great view. Dome-bar was beautiful to sit at. Loud wedding, pool had only six lounge chairs and patio only six chairs in the shade. Pool was cloudy and needed to be treated.

Exceptional

Great customer service

Had an amazing stay. Love the atmosphere. Will definitely stay there again.

This was a very nice hotel for our quick stop in El Paso. Staff was very friendly.

The establishment was very clean very beautiful. There was an event going on. There’s lots of stuff going on nearby as well. Dinner in the restaurant itself was wonderful. Can’t wait to go back.

Nothing.

A comfortable and helpful stay, beautiful views from the balconies

Staff is so unorganized and doesn’t communicate

Highly Recommend to stay here. Beautiful cabin and peaceful area.Staff very friendly and helpful. All amenities in cabin. Very clean.

Honestly, I'm usually not a fan of hotels because they often don't feel very clean to me, but this one exceeded my expectations. The property was very clean, conveniently located, and having multiple restaurants on-site made everything so much easier. The staff was friendly and welcoming throughout our stay. I also enjoyed the coffee shop and the late-night entertainment performances. My only complaint was the pool—it was quite small and much colder than expected, especially since it was advertised as a heated pool. Overall, I had a great experience and would stay here again.

Great stay

It was a nice stay the pool on the roof was awesome great views very nice atmosphere the only problems we had where getting our key cards to work on anything besides our room door and that would take a few tries

Comfy, clean and peaceful

The

Superb!

Amazing rooms and amenities, the pool is small but gorgeous, the restaurants and bars are great too. Location is in the heart of El Paso’s downtown

Everything great until 10pm. Tenth floor above was a bar/club and was not notified at check in. Once music started entire room was vibrating from the bass of the music.

We went for my husband's birthday. We had a great time. Hotel was beautiful, clean and staff was very courteous. Food was delicious too

The check in process was a bad experience. The hotel itself and the staff in general were not an issue. My check in experience was not the best and it was not handled properly.

It was and amazing experience, first time doing something like that. The food could’ve been better.

Great place to stay!

Great.

Parking each day for $35?? What a joke! Hotel room fee not enough for you people?? Never again!!

I had a wonderful stay—it was so convenient!

I’m not sure I was say this is a family friendly hotel. At the pool, we encountered folks vaping, drinking, and scantily clad. If I ever return to El Paso, I would probably look elsewhere. Breakfast isn’t included, and there isn’t much in terms of stores around the hotel. Overall, the staff was great and friendly, just not sure it was what I was expecting.

Very nice, great price. Just wish they had microwave in the room.

Everyone was very accommodating and kind.

Room clean

We had a very pleasant stay at your hotel

Room was clean and welcoming. Staff was super friendly! Overall ambiance was awesome. Definitely stay here again

Iconic hotel in the heart of El Paso.

Great stay.

Beautiful Hotel in general. Architecture was grand. But, rooms need a little cleaning. Our bathroom was dirty with grout missing, lots of hard water stains and the shower floor was poorly repaired. Bathrooms are my pet peeve, they need to be CLEAN! The exterior windows were pretty dirty. When you book a nice suite with a view, you want to see the view! Most of the room looked nice otherwise.

When the front manager heard it was our anniversary, he found us a much better room than the one I had reserved (which I'm sure was great as well). The room was phenomenal. The view from it was brilliant. We woke to a beautiful Texas sunrise. The staff was very friendly and accommodating at every turn. We wanted for nothing.

Great staff, would stay here again

Amenities are top level

The service desk was subpar. Room service was every other day. Not what we expected at all for the $

Beautiful hotel, wonderful downtown view

First room was more spacious than our second night stay but all worked well. Staff was pleasant and responsive. Breakfast waitress was very considerate to our young grand children. Much appreciated.

Everything is good thank you

Everything was good, just takes a long time to get elevator for the 12 th floor. Wish the stairs were labeled as 2nd option for those that don’t mind the exercise.

Room was spacious and inviting. We ordered breakfast in bed and it arrived on time. The food was delicious.

Clean rooms and beautiful hotel overall

It complicated my wedding day, as everyone had to arrive hours earlier due to no parking anywhere. Definitely not the experience I was expecting from this hotel.

Everything was great and super clean! Love this hotel!

Great room awesome customer service from everyone around. My only issue was the view I had from my room it was on the 8th floor and I had a view to a straight ceiling. Other than that great will be back again but will ask for a diferent floor

Rooms were very nice and staff was wonderful!

Lovely and romantic staff is great dome room bar is great breakfast in the Mexican themed restaurant was fine. Parking is easy breezy whether self or ballet. Note ignore my star for free breakfast. There was no free breakfast. There is room service breakfast and the restaurant is good.

Upgrade rooms.

Room was clean and spacious, staff were friendly, all the food was delicious. Definitely will recommend!

the rooms wer

Great Room

Everything

Awesome location. Room was clean (and I am the type that strips bed and checks for bugs. I also sanitize the room. It looks like they have hard water so shower had hard water stains but nothing gross. Coffee maker in room. Beds comfortable and very quiet.

Everything was perfect.

Everything was amazing

The valet were extremely welcoming & nice. We appreciate their effort & kindness. Only negative thing is it was quite chilly waiting for our vehicle maybe get bench seating near the windows (in front of sabot) just a suggestion. Or room was nice & clean. We really appreciated the great water pressure & keurig machine. Staff went above & beyond to get us a microwave for use. Only complaint was the food at Sabor that we prepaid for when we booked and that there are only 5 luggage carts for use for the entire hotel!!

Very clean rooms. Staff was helpful and polite.

The best time to enjoy El Paso downtown is during their winter festival when police blocked off the center of the city where this hotel is located, and allowed people to walk and enjoy the lights and musics. Special thanks to front desk Jordon and Montana, and Dante at the restaurant. They’re wonderful people who gave us warm welcome and hospitality.

The hallways are not vacuumed, the rooms are dirty, and there is trash throughout the property. The staff is unprofessional and does not seem to care. Overall, this hotel does not meet the standards of the “Autograph” brand they claim to be. Very disappointed.

El cuarto estaba bien pero toda la noche no dormimos porque se escucha absolutamente todo de un cuarto a otro, había huéspedes haciendo fiesta y no dormimos en toda la noche. Terrible experiencia para el costo que pagamos. No lo recomiendo.

Good experience, kids enjoyed it too.

Awesome

I liked the shower more than The plaza hotels shower. And I liked the TV, Netflix and YouTube capabilities unlike the Plaza, I loved the stay bur Just one suggestion... It needs better lights at night and better darkness during the day, I wanted to wake up at 10 am but the courtains don't hide the sun very well... I stayed at a corner room for context.

Clean room

The experience was great! Staff, room, dining and drinks

Staff was excellent, room was very spacious, I will definitely stay again

Staff were very lovely, and the renovation of the property is wonderful. We were given an ADA room for some reason, which wasn't necessary or as functional for us. The bed was atrocious--one side dropped down when we sat on it like an inflatable, it was way too soft and noisy whenever we moved. It was also very noisy from the floor above us. There is nowhere to set anything in the bathroom. For the billing, it wasn't nearly as special as advertised.

Room was not ready when we arrived at 3:30

Everything was AMAZING!!!!!

Everyone was nice!

It was pretty bare bones of a room but it was still clean and offered what we needed for the night. The bed was pretty uncomfortable and there weren’t enough sheets

Beautiful clean hotel from the time we drove in all the way up to the room! Excellent staff and restaurants, too!

all of the above.

Beautiful hotel and attentive staff. Food and amenities were upscale and very enjoyable.

This hotel is simply the best I’ve ever experienced. I have no regrets about staying here.

Clean, nice, good service, all I wanted

Loved the location.

Check-in was a disaster. Took over an hour.

the inside room was dirty

The room was clean and spacious. I would stay again

Awesome spot, will stay again!

Very clean and quite.