Holiday Inn Express & Suites El Paso - Sunland Park Area by IHG

Great hotel !! 5 stars

Exceptional

Clean rooms, comfy room and bed, good location.

Clean rooms, comfy room and bed, good location.

friendly staff

The breakfast was excellent and much appreciated.

Unfortunately, we didn't find the front desk person very helpful at all. We had made a couple of simple requests when booking and neither were accommodated, with no explanation why. The hotel itself was ok - standard Holiday Inn, decent rooms, ok breakfast.

Close to I-10. Breakfast.

Superb

Friendly and helpful staff!

Friendly and helpful staff!

Ac not working properly notified front desk and nothing was done

I did not get the room! Room NOT available!

Good

door lock bad(same the other room ),the closet door out railed, everything iced in refrigerator, air conditioner making noise, bugs running..I pay $170/night OMG!

left my expensive prada glasses in the room. when i called hotel to let them know, house keeping said they "didnt see them" when i know for a fact i left them in the room house keeping stealing

house keeping stealing

I did not get the room! Room NOT available!

Area Ac not working properly notified front desk and nothing was done

The rooms are clean, enjoyed access to the gym and breakfast.

Very good

Unfortunately, our stay at this hotel was very disappointing. The room was not clean. The towels were dirty, and we also found hair in the room. Overall, the level of cleanliness was far below what we expected from a hotel. Another major issue was that the elevator was not working during our stay. My husband and I had to carry three heavy suitcases, approximately 30 kg each, up to the third floor ourselves. My husband has back problems, which made this especially difficult. No assistance was offered by the hotel staff. In addition, the hotel charged us a $20 deposit at check-in. It has now been several weeks since we checked out, and the deposit still has not been refunded. We have contacted the hotel several times by phone and asked about the refund, but the issue has still not been resolved. We also have bank records showing that the $20 amount was actually charged. We would kindly ask the hotel to return our $20 deposit as soon as possible. Overall, we were disappointed with the cleanliness, the lack of assistance when the elevator was not working, and the poor communication regarding the deposit refund. We expected much better service and a more comfortable stay.

The property was continently located near restaurants, shopping centers and UTEP. It was perfect for our stay and very reasonably priced compared to other hotels in the area. I would definitely visit again.

Also, they didn't reimburse the $ 20 Dlls I left as a deposit

El lobby limpio, el ascensor huele a viejo, nuestro cuarto al entrar olia a sucio y el baño tenia aroma a humedad! Pésima experiencia

The rooms need refurbishment and maintenance.

Todo estuvo excelente, la recámaras muy cómodas y el desayuno muy rico

ko

At the time of our visit the elevators were not working so we had to use the stairs to bring up and take down all of our luggage. There was a weird smell around the area that smelled like sewage and the smell came into the room as well. It wasn't the hotel, but was the area of the hotel.

Main issue here was the fact that we checked in on a Sunday night at around midnight and the guy says “ before I check you in I wanna let you know the elevator didn’t work and you’re on the 4th floor “ I was like hu ? And what you want me to do st midnight ? I already paid for this . I checked out the following Saturday and the elevator was still down . Had to go up and down 4 floors with luggage for 7 . Incredible .

We couldn’t use the Elevator due to it being down. The toilet was broken and the sink kept backing up.

clean

The room was clean and comfortable and the staff was friendly and efficient. I had an excellent stay

Nice staff

The elevators were broken, and I have knee injury, and I was placed on the 4th floor. It was late to find a new hotel.

Staff is super friendly. This was my second time staying there. The elevators were broken, and I have knee injury, and I was placed on the 4th floor. It was late to find a new hotel.

However both elevators were not working and I had to lug all my stuff up the stairs I am very upset at the lack of coffee maker in the room and there was not one available upon request I need my first coffee in the room! Stop taking away amenities!!

elevator was not working

elevator was not working

My party and I got to the hotel at 2pm, knowing sometimes check in was at 3pm but sometimes from our previous travels we know they may have the room available sooner, well we got to the hotel and receptionist didn’t even greet us, I said we have reservation, to what she said check in is at 3pm, I asked her by chance yoh don’t have any rooms ready and she said no cause check in is at 3, ok my party and I headed to a restaurant close by. She didn’t offer to put us on the list of check in or anything, we go to the restaurant, it took us the 1hr to get back to the hotel, reason why we wanted to check in early was because we have a concert to get ready for and wanted to start as soon as possible, reason why I got this hotel. When we got back to the hotel there was like 10 ppl in line to check in, waiting all fir rooms, we talked to one of the lady’s that were in front of us and she had mentioned she’s was there since 230 and she got to check in but hotel didn’t have hotels ready, I was pretty upset cause we could’ve been checked in since 2pm, but since receptionist was sooo rude.. we waited on the line to check in and there was a different guys checking in , he didn’t even tell us sorry for the wait, he didn’t even say anything besides we don’t have rooms, it will be 20-40 before a room is ready, to what was wrong cause there were talking to the ppl there in front of us, some of them have been waiting for over an hour, we waited till 5pm to get our room.

NA

everything was very satisfying

Great location and very clean property.

Everything was really good. The breakfast was five out of 10.

Y

Great stay, everything was clean and comfy!

I would go again

The door handle to the front door to our room was falling off and could not lock from the inside. Went to talk to the front desk man and he went and looked at it but couldn't do anything about it and assured us we would be safe. It was my mother and I so we were a little worried about it. This needs to be fixed. We were in room 216 on 2nd floor. Also the room was dusty, hair on the floor in the bathroom, floor was not vacuumed well at all. We will probably will not stay there again.

The rooms are clean.

The bathroom shower curtain had a terrible bad smell they need either be washed or replaced and the floor had crumbs and dirt everywhere won’t come back

Clean room, very friendly staff, good breakfast but no coffee pot in room

Clean, good attention. Breakfast

Was not good looking dirty & smells also found Roach in room & hair in beds. Coffee in the morning something floating. Bad all the way around

To check in, no one was there for 30 minutes no doorbell to use, the bed was not queen size and so uncomfortable to sleep in. Room smell like rotten eggs. Breakfast was GREAT!!

La atención de el personal fue muy buena y limpia la habitación

Clean room

Clean, it was perfect. Staff very respectful

It was what one would come to expect with Holiday Inn Express. Nothing to brag about, but definitely nothing negative. You get what you pay for, and they do it well for the cost.

Good place to stay loved it there

TV was limited to only cable TV no options to stream or connect to own streaming services.

Pool was not clean or useable.

There were foot prints on the head board and hand marks all over the back of the bathroom door, suspect from adult activities that were not properly cleaned up.... super gross.

Great hotel. Room and bed were comfortable and safe

Our stay was nice, however five minutes into my shower the water just completely shut off. My daughter called the front desk and the gentleman said wait fifteen minutes and turn the water back on. Since I had soap on my face, I was able to wash my face in the sink. I tried the shower ten minutes later and all hot water was restored!

The room was very clean, staff very friendly and helpful , location was perfect everything was very close,restaurants, shopping, casino.

Would definitely stay here again. Room was very clean and very user friendly for things that we look for in a room. Bathroom was roomy and again, user friendly. Breakfast was really good. We definitely enjoyed our stay here!

Fue un viaje de un día para otro, pero estuvimos muy a gusto en el hotel muy limpio todo accesible aunque no desayunamos ahí pero todo estaba accesible, restaurantes tiendas 100% recomendable

Staff was amazing from check in all the way to breakfast staff! Rooms were clean and comfy!

Stop on our trip to Cali, hotel was clean with plenty parking in a quiet area and walking distance from fast food and gas stations. Would return again.

Clean, spacious rooms. Great breakfast

Excellent hotel

clean room

I highly recommend 👌

The water wasn’t working in the morning. Meaning no showers, faucet or toilet. Half the reason you stay at a hotel…Asked front desk about a discount or some compensation and they said no, everyone was complaining but nothing they could do about it. Won’t stay there again and it was a regular stay on our travels.

Room was great

We are returning guests and this is one of the cleanest hotel we stayed at. The staff here are friendly and attentive. We appreciate Gwen for making our stay pleasant. She was very kind and helpful. We will be coming back. :)

Very close to a lots of restaurants and high ways

It was a nice stay

Overall, it was a comfortable and enjoyable experience, and we would be happy to stay here again.

The breakfast had egg whites available !!! Clean room! The staff was friendly and helpful!

Room were clean and all the things you need in the bathroom if you forget something. Staff were very nice. Breakfast was good with great coffee

Clean and well staffed

A very clean and friendly hotel, staff were very accommodating will return.

Breakfast was not the greatest and the pancake maker was not working properly. And in my room they gave me incorrect and staff wasn’t helpful they stated they didn’t have rooms so they couldn’t help. And just gave me room what they had and not for what I booked for!

Yes the breakfast was excellent and the staff was very professional and attentive to the customers thanks for an excellent stay.

Good breakfast

Room was very nice! Staff was very nice and helpful. The hotel was also located in a great area

Clean room, good location

I did not like the breakfast, omelette was bad, banana was totally raw, orange was not good quality.

Everything was great .

Easy drive to the Sun Bowl stadium which was the reason for my stay. The staff was always friendly and kind. Breakfast was good. I liked the area and it felt safe. The tub had some hair in it but nothing we couldn’t clean ourselves.

We call front desk to let them know about the problem & their solution was to go downstair & use the reception restrooms. I didn't pay for a room to have to go to the reception to use the restrooms when we woke up in the morning!! I will never stay in this hotel again.

The breakfast was surprisingly good with a great variety of options including fresh fruit, pancakes, eggs, and more. We also loved that they offered convenient grab-and-go breakfast bags for guests on the move. Overall, it was a clean, comfortable, and enjoyable stay. We would definitely stay here again!

Great service , clean rooms

The price was higher than expected

Food was good

The hallway and rooms smelled old. My TV and telephone didn't work. Plus when I talk to front desk they said management would have to decide if they were going to make an adjustment on my total bill.

Great service ! Easy check in 🙂 very friendly service from Marleni Bonilla serving breakfast and Daniel front desk!!! Ingrid also made the hotel very welcoming!!

Breakfast was really good. The room was clean and the coffee was fresh! Tasted delicious!!

The Staff wasn't real helpful ,The shower and tub.Literaly need replacement,The towel rack fell apart as my wife took the towel off.Rm 234 smoking dop .When I told the staff all he said yep!! We've been having trouble for a week with them and making noice walking around the property at night ? What really Why don't you do something.Not enough towels .3/22/26

This is the hotel I like best in El Paso, Texas!

New property so

Great checkin. Room was spacious. Nice walk in shower and perfect bed. Breakfast was decent.

The staff was friendly and helpful, the room was clean and nicely appointed. Would stay there again

This was a really nice hotel and staff were helpful.

Clean room. Friendly, helpful staff.

Clean, courteous staff, decent continental breakfast options.

The staff were friendly and supportive. The rooms were clean and the beds comfortable. One particular desk attendant - Ivan - was very special. I was purchasing tissues to attend a funeral and was quite teary eyed - the reason for my trip - and he generously offered to pay dor them himself. A moment i wont forget.

Clean room, amenities, the staff was awesome, breakfast was actually pretty good.

Good Stay!

Staff was courteous.Room was a little tired, especially towels and linens. Walls between rooms are thin and you can hear your neighbors. Easy freeway access.

Really good place to stay

Staff were super nice and the room was clean. Loved the hot shower and comfortable bed and pillows.

Clean room and nice staff.

Very courteous. Clean room

All above

Breakfast

The staff was excellent and the cleaning staff dis a great job

Everything was fine

Great place, clean, good bed, etc! Staff check-in excellent! Would stay again!👍