Holiday Inn Express & Suites El Paso East-Loop 375 by IHG

Cracks between the tiles.

Everyone was soooo nice!

Friendly staff, clean and updated.

Rooms where clean breakfast was fair

Housekeeping changed towels but did not make bed.

Not enough info for cancellation process. Better communication...

A deep cleaning is very necessary plus the water heater doesn’t work, it comes cold water for 30 sec and hot for 1 min

As always, the rooms were spacious and clean. Staff is always exceptionally lovely. LOVE Erika Messer!!! Great job on breakfast and wonderful conversation. Starting to get a bit run down. Shades in lobby are a bit tattered and torn. Elevator didn't work more than 75% of the time. Plumbing is getting very slow.

Okay. Here’s a tight version for a public review. Our stay was extremely disappointing due to a serious accessibility issue at Holiday Inn Express El Paso East. My wife and I are both disabled. And by Monday morning, both elevators were down, leaving us on the fourth floor. The front desk suggested we take the stairs, then to just stay put, and when we mentioned calling for emergency help, laughed. Thankfully, the maintenance staff was wonderful. They carried our bags and medical equipment down four flights and helped us to our car. But management failed us. This wasn’t just an elevator problem, it was a serious accessibility failure. I commend the maintenance team, but overall the experience was unacceptable.

Overall great experience.

Great stay! Clean and welcoming. Staff was friendly and helpful.

Clean and it was close to a lot of restaurants

Buen trato, todo limpio y súper acogedor

We had a wonderful stay at this hotel! From the moment we arrived, the staff was incredibly friendly, welcoming, and accommodating. The hotel was clean, comfortable, and well-maintained. Everyone went above and beyond to make sure we had everything we needed. We truly appreciated the hospitality and would definitely stay here again. Highly recommend! ⭐️⭐️⭐️⭐️⭐️

Nice clean and comfortable room to spend the night. Breakfast is alright, recommend

Everything was nice The people could keep it more quiet

El desayuno era bufet, pero fue escaso ademas me dieron una habitacion sin tina, para el precio pagado considero malos estos dos servicios.

Put in an adjoining room and could not sleep due to noise. Canceled my stay and did not stay at the hotel. Probably was there about 3 hours. Treated rudely by staff after complaining of noise. Will never stay at Holiday Inn again.

Excellent breakfast! Restroom floor was dirty needed mopping

Even though it was a confirmed reservation, the hotel oversold their bookings and gave the room to somebody else. All they said was that “they were having trouble with their system”, which was a lie. They just went over their capacity. There were no other hotels with rooms in the area. They’re just shameless.

Tidy rooms, and great staff

I asked to check out a day early and wa refused

Clean room helpful staff excellent breakfast and easy parking

They are not honest

Everyone was exceptionally nice and helpful. The room was spotless. The breakfast was top notch!

It was an okay stay. Our room was not that clean; the microwave was dirty, and the counters too. It was late when we checked in, and we had Clorox wipes with us, so we cleaned those areas ourselves. The beds were clean, though. The room smelled like someone had cooked food or something. Once that was done, our stay was pleasant. The amenities and location were good. The staff was super friendly. The hotel was pretty booked, so that's why we didn't ask for another room. Overall, it was a good value, and honestly, it could have been that they were so busy.

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Everything was good. The building its self smelled werid or like not clean.

Na

Everyone and everything was good no complaints

Clean room love the cozy vibes

Great place to stay

The Bkft hostess was very nice also.

Ample parking and breakfast was great.

Breakfast

Friendly staff. Good coffee. Nice room.

Breakfast

Nice staff and clean rooms

Everything was amazing

The location was great. A lot of restaurants close by. The bed was very comfortable. Super clean. The breakfast wasn't attended to so a lot of options ran out. Parking was pretty full.

Enjoyed our stay. If we are back in the area we will book again

Very good service. Very attentive and nice staff.

Great location, Clean and comfortable rooms, filling breakfast. Close access to roads and airport, Plus lots of restaurant options within walking distance. Well lite parking and I felt very safe. There were a few repairs being done but it didn't take away from the overall appearance. Definitely plan to stay here again.

The young lady that help us was very kind and generous

We came in at about 2:30 in the morning, due to a long waiting time at the border. We thought we would get some help to freeze gel packs for blood sample shipping. Very little help available. Three rooms were not enough for that kind of favor.

Everything was great. Would stay there again

Great breakfast 😋

Leaving CA for TX for a relocation. Much nicer than we expected

We left before breakfast was served, but I previous experience two weeks prior was that the breakfast great!

Clean, good breakfast.

Great breakfast and clean, comfortable room! Very easy for a solo traveler.

Everything was clean

Location was good The breakfast was far below what we have experienced at Holiday Inn Express in the past

The staff were friendly, the breakfast was clean and delicious, and I was grateful that they prepared it for me to take out.

Not a thing..

Great variety of food types and drinks. The cinnamon rolls were exceptional. A bit more selection of fresh fruits.

Staff was super friendly!

Buen desayuno

Great breakfast clean rooms

Todo bien

Thank you for everything!! It was a great hotel

The beds were very squecky every time i moved shower was not clean.

Great customer service!

Best staff ever. Pool was awesome

The place was clean and the beds are comfortable, the breakfast area is clean and the staff helpful and professional

Staff was very helpful and meeting our needs.

Beautiful town and beautiful hotel

Excelent

Very new hotel. Breakfast is typical Holiday inn but was good! Love the pancake machine! Have a great Costa Coffee machine. The staff was great. Laundry a little pricey $2.00 a machine.

Everything was great

Clean, great location. Good breakfast

Breakfast was ok, but they run out of food supply too early and food variety and options was extremely limited

This location is about a 30 minute drive from the airport and UTEP. We did not use the pool since it is outdoor and it was cold while we were there but is was clean and well kept. The exercise room was nice and not just an afterthought. They have 3 treadmills, 2 ellipticals, 2 rowing machines and a stationary bike, dumbbells and a medicine ball along with a wall of mirrors. They also have a laundry room. I would definitely stay here again!

Fitness gym only one kettlebell but otherwise full rack of dumbbells up to 45 lbs. 2/3 treadmills operational. Breakfast buffet was well stocked with healthy options - turkey sausage patties, egg white veggie omelette, fruit, oatmeal with fixings, oinks Greek yogurt as well as traditional options cheese omelette, pork sausage links, cereals, bagels with cream cheese, toast, butter, pancakes, cinnamon rolls. Beverages include coffee, tea bags (but no hot water spout), juices, regular milk and chocolate milk. Came during super busy time for BTS concert. Hope this helps someone.

Breakfast needs more option and bigger servings

This is a great place to stay. It is in a great location with great food choices within walking distance. It was very clean and the staff were always smiling and greeting me. The gym is great and the pool looked great although I did not go in.

Excelente servicio y muy limpio

Todo excelente muy limpio

Great

I did run into a few issues during my stay. I booked two rooms with two queen beds through Expedia. At check‑in, I confirmed with the front desk that both rooms would have two queens, and I was told, “yes, I think so.” When I got to the rooms, both had a king bed with a pullout instead of the two queens I reserved. When I went back to the front desk, I was told the hotel was sold out and no rooms with two queens were available. The only compensation offered was $20 off per room, which essentially just matched the price difference for the king rooms I was given. Additionally, the room I stayed in (317) had no toilet lid, which added to the feeling that the property needs better maintenance and updating. The stay was manageable for a quick trip, but the room type issue, lack of clear communication, and maintenance concerns were disappointing. This hotel works for a short stay, but be aware that room types may not be guaranteed and the property could benefit from improvements.

q

yes

Amazing room and customer service especially the manager on duty resoectable gentleman

Th morning staff was great and everything was awesome. Greeted the friendliest receptionist. A+

Great Room and very welcoming staff!

The friendliness of the staff. The daily service! The cleanliness of the room and facility!! Very convenient location!!

Holiday Inn is always is the best

⭐️⭐️ ⭐️⭐️⭐️

Aside from the shower situation, your hotel and staff is to us our home in Santa Fe. We plan on traveling to Europe in 3 months and have booked Holiday Inns there as we are happy with your consistent ADA standards here and hope to find them there.

I slept there

Everything was wonderful

Good stay. Clean 10/10

The hotel has been updated and is quite modern. The hot breakfast was very good and the staff quite pleasant.

Everything was great

The was clean

Good

The rooms are always clean and the girl that does. The breakfast is always so nice.

The food was fresh and the bed was soft

The front staff were nice and great customer service. The frame that holds the box and mattress is metal andis noisy when you turn on the bed.

Breakfast was great and very friendly staff

Breakfast was not great

Perfect for the price!

Clean and very presentable. Fairly new appearing

The room was very clean and the stuff were nice. Would recommend to others.

good

Laura and Vanessa's gracious hospitality made the difference from checking in all through my weekend stay. Thank you

The young lady at front desk very personable and friendly

A lot of construction made it difficult to breath. Truck traffic was sometimes difficult to navigate. Understand it is beyond control of hotel.

Eveything was nice and clean. The only thing wrong was the coffee pot in the room didn't work.

No

Really friendly admin. The bed was very lumpy and lopsided. It was hard to get comfortable enough to sleep. It was also very squeaky when changing sleep positions. I did not sleep well here, unfortunately. Otherwise the stay was nice. Breakfast was good, and excellent hospitality.

Close to lots of dining options. Love the bench between the closet and the dresser where you can place multiple bags and the hooks to hang multiple bags.

Just Nice... Great Location, Great Value... I Look Forward to Visit Again

Ac was terrible, bathroom shower curtain was too short , water went everywhere on the floor. Room was pretty beat up. Holiday inn express is our go to when we travel, this one was not the best, but not the worst. Staff was friendly

I liked everything

The highest praise I can give is I will stay here from now on. My family and I often visit El Paso to see her family and from now on, I will stay here

Very friendly staff!!

The place was fresh and clean. Friendly service and good, hot breakfast!

It was clean and nixe

Our room was on the freeway side, so lots of road noise. The bed was quite firm, and shower doors banged a lot in neighboring rooms. Breakfast was good and location is just what we needed. Very clean, and felt safe.