Holiday Inn El Paso West - Sunland Park by IHG

Nos paramos y nos fuimos a otro restaurante que si atendían mejor no volveremos al restaurante no es la primera ves ya son varias veces lo mismo , aproximadamente vamos ahí al hotel cada mes Que mal servicio

Easy accessibility, quiet property and nice staff.

Exceptional

Beds were uncomfortable, ice machines mia or unavailable, jacuzzi NOT working and the pathways were filthy. The vent in the bathroom was obnoxiously loud and audible from outside the room. Parking had horrible layout and lighting. Manager was kind and apologetic- not his fault, obviously, but we should've researched better and chosen a nicer hotel for our wedding party.

breakfast was ordinary breakfast buffet but ordered. Location was great, Right on the main road. Location was right off the interstate but quiet and secluded. We would stay here again, staff and workers were very helpful. Laundry facility was tricky to locate. But with staff being helpful, we found it. Breakfast could be better as it was a separate restaurant, but was buffet food.

breakfast was ordinary breakfast buffet but ordered. Location was great, Right on the main road. Location was right off the interstate but quiet and secluded. We would stay here again, staff and workers were very helpful. Laundry facility was tricky to locate. But with staff being helpful, we found it. Breakfast could be better as it was a separate restaurant, but was buffet food.

Everything was great, we'll be back

Paid for a room with a king sized bed, received a room with a full size bed that was handicap accessible

👍

Nothing

Everything Nothing

Tuvimos problemas con la parte de inmigración. Nos sacaron de nuestro cuarto porque tenían una cantidad grande de cubanos llegando y no querían que tuviéramos ay. Esto sonó muy ilegal

What we disliked was the fan in the room just constantly ran and we couldn’t turn it off and we did not care for the low water pressure when showering.

Great spacious king room with everything you need! I didn’t even expect the mini fridge and microwave but it came in handy for the late night leftover warm ups. The TV/remote were not working at first but as soon as I let someone know it was fixed right away! My pet peeve was the toilet seat cover of all things. It looked like it had been in a war! Cigarette burns I think and it really took away from everything else the cover was so beat up and ugly. It was evident it was the oldest thing in the room. Other than that the bed was comfy, sheets were clean, and it got the job done.

Good location Quite a few things didn’t work including the elivator. Quite run down on so not good value.

telephones in room cannot make outgoing calls ever. No notification on the phones for guests. Answer: get an IPhone. Shade on floor lamb fell on floor when touched. Screws missing to anchor. One closet door not even installed. Couldn't take a bath stopper didn't close.

Exceptional

Passable

Staff are really nice. The room floor was so dirty, bathroom

The room floor was so dirty, bathroom

Bad

Good

It was good overall. I would come back again.

I left some jeans with money in the room we stayed and I know for a fact I did; and they said they didn’t have them when I called. The room we stayed in the shower was dirty and the closet door was broken. Never received a phone call back from the managers.

Staff was awesome! Property was well kept and pleasant.

Staff was awesome! Property was well kept and pleasant.

This is not your typical Holiday Inn. There’s “villas” that you stay in, which are independent buildings with just 4 rooms, there’s a first floor and a second floor. It’s all fenced, but someone can easily jump the fence. Didn’t feel safe, the bathroom smelled like sewage, the bathtub was old and had mold. I will never stay here again, I do not recommend. You’re better off paying more for a different hotel.

Great place to stay

Cleaniness Nothing

Cleaniness Nothing

I was happy with everything

Very cold ac

Todo muy amable el personal!!!

We got the room after 4 pm to check in, they don’t offer us water to wait

What I didn't like was the pool area; it was very neglected and dirty. The jacuzzi wasn't working.

I had a HORRIBLE experience at this hotel. I was charged over $300 for one night, it took me an hour and a half to check in. Room is as NOT vacuumed. Shower was not cleaned. AC was set at 85 degrees, was so uncomfortable inside the room. Took about 3 hrs to get the temperature down. Appliances were outdated, room was not well maintained. WAY overpriced for the room that I got.

When we got in the room, the restroom had roaches and hairs in the bathtub, but everything was good except that detail

My check in time was 3pm got in the property at 330pm per receptionist they where running late and where going to call me once room was ready , never received a call, I called several times and they never responded arrived at property at 530-540pm and finally was able to get in. I had to get ready for my event at a McDonald’s bathroom, once I got the room the bathroom was dirty the bathtub , and also the light on the bathroom did not work , was an awful experience

Nos gustó bastante, esta limpio, tiene buen espacio y muy limpio

The pool shows it's age, but I am being nit picky here.

Staff was sincere about taking care of the customer. Bartender went out of his way to make sure my meal arrived quickly. Probably my favorite Holiday Inn in the USA. The pool shows it's age, but I am being nit picky here.

Exceptional

Everything was really nice The air conditioner doesn’t cool properly, it can get a little to hot in the room.

The air conditioner doesn’t cool properly, it can get a little to hot in the room.

The room was clean. Beds were wonderful. Pretty easy to find. Staff was very friendly and helpful.

One of the worst hotels we’ve been in

I will never get a room at this holly day Inn my room bathroom was broken the toilet didn’t flush the coffee machine didn’t work I stay for 3 days and they did not clean o my bathroom or change sheets at my bed. Also the air conditioning wasn’t working properly. I did not recommended.

Great staff, and property.

Atención a cliente excelente

Everything was great, staff very kind

Very nice hotel and covenant for all

All nice worker and clean and reception an kitchen

All staff was very helpful. However the property is ran down, needs a lot of upkeep and maintenance. There were bugs in our room, the carpet was very dirty, the toilet was extremely stained. Walking through the property we saw some rooms had torn curtains, vents were falling off, trash bags were pulling up by trash cans or outside rooms.

Clean room but carpet could use some cleaning

l

The toilets were stained and dirty. The room itself is spacious and clean. The parking lot has broken beer bottles in the parking lot and side walks.

Clean room and quiet place to sleep. Staffs support are good as well as complement breakfast. No elevator for higher level so I suggest that ground level is best.

Excellent experience

Very clean hotel and spacious rooms. Enjoyed my stay here and would stay here again soon.

Staff was good and very helpful, clean.

They had to move me to a different room because that one was awful.

Staff were extremely friendly and helpful. Ive made this my regular place to stay everytime I visit El Paso. Extremely clean facility and rooms, staff truly goes above and beyond!

Do not stay here. 3 different strange men came nocking on our door just after 9 pm. The last person tried the door to enter our room. We were terrified. We had a very kind maintenance man who escorted us to our vehicle and we left. Beware

Clean room

The bathroom needs more deep cleaning, hairs in bath tub.

Upon check in was made to wait an hour for my room because their computer system was down apparently and they couldn’t tell if my room was clean yet, although other guests were checking in. The pool was dirty and taken over by pigeons and all the chairs had bird poop on them. I tried to go down to the bar and get a drink after 5pm but no one ever came so I ordered DoorDash instead. The elevator didn’t work so had to carry my heavy suitcase up the stairs. Oh and they were short of toilet paper so not fun! Staff was friendly enough and kids got free breakfast though.

There was trash in the parking lot, a hole in my couch, ghetto black electrical tape covering the wires in the upstairs room, the shower floor was rusted, the bathroom door didn’t close, and the toilet door was squeaky

Could be better maintained

Clean room and great service at the front desk. Stayed here as the midway point from south Texas to California and then on our way back as well. Pleased with the price and amenities

The place itself was cute. Loved the separate villas. Excellent value for price

Lighting around the property was very dark. Security lock on door busted in half. Other rooms were left open, latch flipped so door was propped open. More than one. Not good vibes for solo traveler so I left yhe property.

Staff was very friendly and accommodating. We had an unexpected medical situation and they adjusted our reservations at no extra cost!

Our room was very dirty and there were a lot of cockroaches, I was afraid to get up during the night I didn't want to step on a cockroach. I would never go back there again.

Very dirty…lots of cockroaches…I was very disappointed for the price that I paid I would have rather stayed in a motel 6…

It’s pretty remarkable how even though the property has been there since the 80s, it still remains in use and in decent condition. The lobby was nicely remodeled and clean. The pool was a highlight, clean and accessible. The only issue was stained carpeting, and a broken bathroom fixture in our room. Other than that, it was a great stay.

The staff were great! 10/10 from checking in to getting back from a very late night out. The property overall is decent we didnt feel unsafe at all and its set up like apartments your room numbers are set to the building numbers. Pool and bar definitely seemed popular! Now room. We didnt stay basically the room was a changing spot for us which was unfortunate. The rooms need some TLC. There was water in the walls(bubbled paint) behind sink/shower/toilet. We had an ADA room wasn't needed but if a wheelchair needed to navigate the room it would be very difficult or even a walker. The bedding seemed clean, there was a musty smell in the room tolerable for an overnight stay. However, the floors and walls were dirty the ironing board dirty. Nothing socks slides and wipes couldn't help for an overnight. The kicker to prompting us to leave after getting back to the room after 2am was a bug idk if it came in when we opened the door or if was there when we first got there. We couldnt find it after it scurried away and under one of the beds so we were out! Good cleaning little TlC and I can see this being a good stop to sleep right off the highway. Like I said Staff was great and had it not been so late already we probably would have just asked for another room but changing rooms or 3 hours to home Ill choose my bed. Hope this helps!

The carpet smelled very bad,

They gave my room away, and had no rooms left to fit 4 people

Honestly great visit great staff great rooms recommend highly

Since I got to the hotel it was really nice…. But once I entered the rooms they were filled with bugs and it was dirty, I killed 4 bugs 1 in the first room that I stayed in. And 3 on the second room because I asked for a change there was even rotten food by the side of one bed. On the second room I had to kill more bugs and they were more dead bugs on all the room both of them. When I get to the restroom their were pee stains all over the toilette I had to ask for a refund I was very upset because I really looked forward to staying in the hotel but idk if it was that I got a bad experience but 2 rooms filled with bugs for me concerned. The worst thing is that when I got to the second room the cleaning lady was cleaning the room with 2 other young man but i don’t think they cleaned it because of everything that I found I even took pictures for proof so that the front desk would believe me. So yeah I don’t give reviews that much but it was really concerning and it was just a bad experience.

This hotel is decent for the money that you pay on a daily basis. It is located very close to the casino and also to the university of El Paso, Texas. The rooms are a little outdated, but mostly clean. Unfortunately, they do not clean your room on a daily basis it’s like every other day or every three days. The amenities are great in the lobby, but the outside areas are definitely needing work. Overall, the hotel is decent and a good location to stay within El Paso, Texas for the cost. There is a Walmart and target close by as well.

The property was clean and well kept.

Limpio, cómodo, accesible y cerca de mis lugares frecuentes.

I like the place 100% recommend

Has a little issue on opening door from inside property . It was stuck couldn’t open it .

Not a good Hotel

Overall we had very good experiences

The staff was very friendly at check in. Our room was old with parts of the ceiling literally cracked and crumbling. Our TV didn’t work. Our toilet wouldn’t flush and it took 24 hrs for them to get someone to our room to fix it.

Water was hot, called front desk, maintenance came out, stated they would be back and never showed up. No call back or anything. Very uncomfortable especially in July

me gustó mucho el hotel el acceso rápido a otros lugares, rentamos dos habitaciones y me gustó que nos la pusieron juntas y muy limpias.

Si

Rooms are good and clean but property as a whole needs to be clean, and nicely kept.

Other than the stains on the carpet in the room it was clean & comfortable. The exterior walkways were crumbling and created an uneven surface to walk on. The top stair on the stairwell of our building was a bit higher than the other steps & the stairway entrances at the top & bottom are narrow as well (bldg 7).

Awesome customer service from staff.

Clean room minus the few stray hairs found in the bedding otherwise it was great.

They cancelled my reservation when I went to check-in saying that they had overbooked the hotel. They didn’t call or message me and refused to give me my refund insisting that I needed to contact Expedia directly. We had to look for another hotel at midnight, luckily we found one close to the airport. Would give negative stars if possible.

They cancelled my reservation when I went to check-in saying that they had overbooked the hotel. They didn’t call or message me. The worker refused to give me my refund insisting that I needed to contact Expedia directly. We had to look for another hotel at midnight, luckily we found one close to the airport. Would give negative stars if possible. Worst experience with a hotel ever!

They cancelled my reservation when I went to check-in saying that they had overbooked the hotel. They didn’t call or message me. The worker at the front desk was rude. He refused to give me my refund insisting that I needed to contact Expedia directly. We had to look for another hotel at midnight, luckily we found one close to the airport. Would give negative stars if possible. Worst experience with a hotel ever!

Be aware, all 2nd floor rooms are walk up. There is no elevator. Lovely property. When I’m traveling to see my kids in east TX & Louisiana, I always stay at this hotel. I just love the vibe.

The area in the back had a fountain that was not running and a decorative courtyard was not maintained. Part of the roof was falling off of Unit 7. The cable TV didn't work and maintenance was called. He was very helpful (all the staff were very nice) and discovered that the cable was unplugged for my unit and the one above me When I went to take a shower there was no hot water. I usually enjoy staying at Holiday Inn properties. But not this one.

Toilet did not work staff is super unhelpful

The property is beautiful and the staff was very accommodating and helpful. We dos have issues with a leaking restroom. And there were a lot of bugs in the room.

Carpets are massively stained, bathrooms are def from the 90s only thing that has def been updated is the lobby/ bar area. Didn’t use the gym but it looked maintained too

The carpet is very dirty, stains everywhere in the room, smells very bad, one of the walls next to one of the beds has black and brown spots like the food stuck, the breakfast service was terrible. I waited half an hour for the server to take my order and the other half hour to receive the food. This hotel definitely needs to replace the carpet and paint the rooms.

Dentro del cuarto hay bichos

The Floor could use a deep cleaning and the exterior too and rest was nice

For the price we could’ve stayed somewhere else with breakfast included. The beds were ok. Bathroom was dirty. Idk for being a holiday inn the only nice and modern place was the reception area and dining area.

It was vey clean. There were several places to eat and shop. Enjoyed the stay.

The breakfast was good but no jellies and the room was ok, the bed was to hard for me but the one thing that was bad was how loud the air conditioner wss

Breakfast was great. Staff was friendly.

The other problem we had was the TV downstairs wasn’t working and they got somebody to our suite to look into it. He got it so we could watch it, but the guide, so we could see what was available, never did work during our stay. Then, on the day we checked out, the outlet by the bathroom mirror didn’t work. I tried to push the reset button but it looked like a piece was missing from the outlet to do that.

Had 2 live bugs on the carpet which looked like it needed to be vacuumed. Toilet had stain marks.

Nothing

Loved the stay, always a awesome experience to stay here with my family.

Booked my room for 2 days. Room number 3101 to be exact. I drove from Hobbs to El Paso, as I walked in I was greeted and the lobby was nice. They gave me my room key and I proceeded to walk in the room. NOTHING FROM THE PICTURES!!! as I lay on the bed, I killed about 3 mosquitoes.. heard some buzzing and killed about 4 flies, now at that point I decided to inspect the bed, as i pulled the sheets, the housekeepers did not change the sheets or even tucked it in properly, how do I know? I found 3 strands of pubic hair laying on the sheets. I called front desk immediately! They seemed unamused! I requested another room, they couldn't, because they were full!.. at 9pm in the night, they want to send a housekeeper to clean the room, my question to them was, if they they did it good the first time, they won't have to come a second time to fix it correct?. I wrapped the pillow with my towel, and slept with long sleeves n long pants so that my skin won't touch anything. Continued inspecting the room, stains on the couches, stains on the lamp shades. The next morning they came and cleaned the room, but the damage was done. I left the very next day n slept in my own bed. I suffered a financial loss, but better safe than sorry. When I handed the guy at the front desk the key card, he was UNBOTHERED!!! And he was the one I spoke to over the phon

We like that it was very clean. The beds were very comfortable. Woke up with no hurting back or neck. I would recommend those beds and pillows.

I had horrible experience. I didn't even get the room I booked in advance a week. Still haven't gotten my deposit neither.

Aparte mi habitación y terminaron dándome la que ellos quisieron y no me gustó eso por parte de ellos porque no estuve nada agusto y el trato por parte de ellos pesimo..la verdad no vuelvo a ese hotel

La habitación muy limpia y el personal que nos atendió muy amable

The carpet in the room was not that clean and had stains, the shower was cracked and falling apart, the water pressure in the shower was horrible. The staff was very pleasant and helpful but will not stay here again due to the cleanliness and water.