Holiday Inn El Paso Airport by IHG

Their response to our problem is rare. Just for the staff and how they looked out for us, I would definitely stay here again.

On Sunday morning, the person who did the breakfast setup decided not to come in and they didn’t have any backup plan.

There was no breakfast available for the two days we stayed because of staffing problems.

There was no breakfast available for the two days we stayed because of staffing problems.

We had a great weekend stay. Great location close to everything…airport, gas station in same lot, food, shopping, nice pool, Walgreens in same lot. Clean rooms, comfiest hotel beds I’ve slept in lol. Friendly staff. Definitely recommend 👍

There was no breakfast bar as advertised. One of the rooms hadn't been cleaned. There was hair and crumbs in the bed. Bathroom was dirty. They had coffee in the lobby but no decaf. The entry i to the parking lot was full of potholes.

Bath tub was very slippery, I almost fell. Bed was way too hard. Bathroom door was dirty and there was a washcloth left by precious guest on shower rod. Could definitely be cleaner all over. Didn’t tell us about food offered on site or that breakfast was available for a cost. Wouldn’t stay there again.

Room door was missing the bracket where it closes. Staff notified. Need new mattress. Payed for breakfast and cook never showed up.

Could use some updating. Couch had stains, the desk chair would not raise up, the smoke alarm had a plastic bag over it, big hole in screen of window, no vent in bathroom and lumpy bed. Shower water pressure was great! Breakfast was nice and the waitress was nice too.

Shower looks moldy

A manager quit just as i was checking in and then everything went downhill from there. No Breakfast was ever served. Staff had an attitude of it's not my job. Terrible experience see above

A manager quit just as i was checking in and then everything went downhill from there. No Breakfast was ever served. Staff had an attitude of it's not my job. Terrible experience see above

We got there about an hour before check-in. The front desk clerk (don’t remember her name) was great and let us check in early because my son wasn’t feeling good and needed to lay down. Later that night we had dinner at the bar which was amazing. The cook and bartender were very friendly and made us feel welcome

The staff are very friendly and very carrying.

Location My wife entered the designated room with my daughters. The tv was on and the bed was not made. The room WAS NOT clean. We don’t know if someone was still staying there but they immediately turned around and left. This is unacceptable for the $170 we paid for. My wife just had a hysterectomy 4 days ago and can barely walk. She had to wait for me to go downstairs to get another room.

Location My wife entered the designated room with my daughters. The tv was on and the bed was not made. The room WAS NOT clean. We don’t know if someone was still staying there but they immediately turned around and left. This is unacceptable for the $170 we paid for. My wife just had a hysterectomy 4 days ago and can barely walk. She had to wait for me to go downstairs to get another room.

Horrible experience, I never experience something like this i just come to the place and the ladie at the front tell me she doesn't have room for me we drive from Colorado to el paso with 4 kids I make the reservation almost half month before and she just tell me she doesn't have room for my family I ask her if she can help to do the cancelation or have my money back or have another room and she just say she can't, I have to pay another place to stay i was almost 11pm , so I don't recommend this place the all

The rooms were clean and nice staff was great and the bartender was amazing 5star all way around

The bartender was amazing and very kind. And the lady that made my breakfast Sunday morning. The fact that when we got our room keys, went to the room opened the door and there were no sheets on the bed the room was a mess. We asked for adjoining rooms when we made our reservations and so the desk clerk put me on one floor (4th) and my brother on another. That upset me, so she finally got my brother next door to me and we find out the door doesn't even work!!! All around failure!!! Won't stay there ever again.

The bartender was amazing and very kind. And the lady that made my breakfast Sunday morning. The fact that when we got our room keys, went to the room opened the door and there were no sheets on the bed the room was a mess. We asked for adjoining rooms when we made our reservations and so the desk clerk put me on one floor (4th) and my brother on another. That upset me, so she finally got my brother next door to me and we find out the door doesn't even work!!! All around failure!!! Won't stay there ever again.

Comfortable room, helpful staff, overall good experience. The wait to get help checked in at the front desk was a little long but not crazy long.

The a/c was leaking, the floors were dirty, there was a sofa in the room that had blood stains on it and I wouldn’t recommend.

Our check out time was very early in the morning, and during the rush of packing up to go, I accidentally dropped my wallet and left it behind. I didn't realize it was missing until I had arrived home in Canada. I called the front desk, and the receptionist immediately set my mind at ease, and informed me that one of the cleaning ladies noticed it and brought it to the front desk immediately. She informed me that she had it placed inside the manager's office (which was locked at all times) for safety. It was held there until i had arranged to have it picked up. Very thankful for the honest staff! Would definitely recommend this hotel.

Clean

Clean

It was nice, clean

The front desk person was not able to find the booking number and now charging me twice.

The front desk person was not able to find the booking number and now charging me twice.

Clean room love it

The bed was worn out and felt like a rock. The frige was on the floor and hard to load and see what was in it. The shower was nice, but bathroom had no ventilation fan and fogged up the fancy mirror so you couldn't use it until the moisture dried out. Furniture was old and needed replacement (beat up and past its service life).. Staff were great.

Excellent choice for El Paso Tx

Excellent services.

Yes

Super gross

This is the grossest hotel I’ve ever stayed at.

The facility is clean, and the staff were very helpful. While we were attending an event, the front desk notified us that they offer rides to the event area for a reasonable fee. However, when we arrived at the lobby for the ride, we found that the shuttle was full. To accommodate us, the manager, Rachel, used her own vehicle to take us to the event. After the event, close to midnight, when traffic was terrible, Rachel and Brad made several rounds to pick everyone up. Their dedication was very appreciated.

Abrieron la puerta del cuarto antes de las 11:00am de la mañana sin tocar la puerta o preguntar si había alguien en la habitación…

Very clean

Friendly and helpful staff. Made me feel welcome. Loved their van service.

Friendly and helpful staff. Made me feel welcome. Loved their van service.

Amazing service i really appreciated the whole staff being welcoming and friendly!

Breakfast was not included in all the rates

Impeccable Service World Class Hospitality

Impeccable Service World Class Hospitality

Their service was down for breakfast. I injured my leg on a protruding metal clasp for the box spring. Their first aid kid was incomplete and expired. Had to find a drug store for supplies. No management on site. Will see my doctor tomorrow and may need to see a would care specialist. I have an open wound. First room the door to the connecting room was unlocked. The light did not work between the beds. The toilet paper holder was broken off the wall. Front desk staff member, moved us to another room.

Their service was down for breakfast. I injured my leg on a protruding metal clasp for the box spring. Their first aid kid was incomplete and expired. Had to find a drug store for supplies. No management on site. Will see my doctor tomorrow and may need to see a would care specialist. I have an open wound. First room the door to the connecting room was unlocked. The light did not work between the beds. The toilet paper holder was broken off the wall. Front desk staff member, moved us to another room.

Muy padres las instalaciones y el lugar donde se ubica

Front desk Room was too close to e elevator , i could hear the washing machine ever time it was in use, staff was fixing the walls making noise

Pool was not available and room needed a little more attention

Very clean, very friendly staff. Close to good shopping and restaurants.

Cleanliness

Very bad front desk staff no manners at all checked in in the evening not caring at all also call to have added a service and they acted like they had too much stuff to do me too retrain these people have some staff trained in any kind of emergency situation instead of panicking

Room is falling apart and filthy

The room I booked was not the room I recieved

Was charged the incidental fee of $25 even though I did not incur any incidentals.

staff was nice

Great staff

bien

Staff

Hotel nos dejo fuera en la Noche con el Frío , aún que el monto fue cobrado en su totalidad. Fue un fraude . Lo trataremos por la vía legal.

Building was under renovations and it appeared our room was poorly renovated or half renovated. Our whole floor smelt like sewage. The pull out bed was a deflated 4in mattress. The bedding for it was gross and stuck together. Patches on walls, scratched wallls and furniture, rust in the shower. NOT a very good hotel as Hotels.com says.

Room was clean and staff was friendly

I need the receipt of the payment I made at check in. There was no one at the front desk when I check out today.

Very dirty room

Would not recommend to go there. We arrived at 11 pm and had to wait a long time till the receptionist came out his room. And the whole night there was someone working in the room above us like if they were renovating or cleaning or something

Clean

Linda was amazing

Good

No ice in the ice machine was disappointing the food was ok but staff was great and very friendly

This place is great

Every one was very nice

Couch looked old and dirty, pulled out the bed and the sheets on the pull out bed were stained with makeup and there was hair on them

Clean and quiet

NEEDS UPGRADING. ICE MACHINE DID NOT WORK ON MY FLOOR,CARPET NEED REPLACING, PAINTING NEEDED. I HEARD THE PEOPLE WALKING ABOVE ME(FLOORS THIN)

Good

It was good- will stay again

Carpet was disgustingly dirty, the tub was worn and old. Always stay there and this time in the first floor was so gross. I’ve never had a bad experience till this weekend.

Worse stay in my life.

Rachel, the person on duty when I arrived provided exceptional service

We went to El Paso to catch a local show. I chose here because of the location. It was perfect for this trip. There were a few issues with this site. It is on a frontage road, the access driveway is short, and road traffic makes it challenging. This is a plus/minus, as you leave the building, the interstate noise is loud, but the interior is so quiet. There was work being done, but nothing that impacted our stay. Great Staff.

Great location

There were tiny ants crawling all around the floor. the closet had hairs and dirt on the floor. The couch was very stained and dirty

The property itself is very clean and has a nice appearance to it. My only complaint is that they need to soundproof their windows. The hotel is located just adjacent to I-10, so all night long it was like trying to sleep at a racetrack. Other than that everything else was fine.

Loved the room!

Everything was good

nice free shuttle to airport

Great

Front desk employee was rude while checking in

This hotel was okay. It was a little difficult to find the entrance. The property is definitely in need of renovation, and signs inside indicated it was being renovated. There were various hairs on the shower wall that weren’t mine. The shower door looked like a dog had chewed on it, and a small table in the room was broken. However, the bed was very comfy and had clean crisp sheets. The pictures show a bar but it was closed when I checked in - it seems the hours aren’t very late. This hotel is close to the airport which is the only reason I stayed here. It was just okay.

Muy mal

The AC doesnt really work. You can hear every single thing from the rooms around you and above you. When the shower turns on in the rooms from the level above, it starts making noise in the lower room restrooms. The mirror in the restroom makes a popping noise while its on. The pool is open and the cycle syatem does not even work. The pool ifself is breaking apart. And whn asked the staff about pool towels, they advised us that they where in the caddie by the pool, we told them we checked and the gentlemen was bothered by having to go check then having to go get them. To charge 520$ for a couple of nights is insane.

Very close to restaurants, and the airport

Everything fine

Was awaken with all that noise at 7:10 am. Drove 12 hours to arrive in El Paso to be awakened with that nonsense. What makes it worse the front desk did not mention a word until I placed a complaint

WiFi didn’t work and they didn’t have a cook to offer breakfast

We

👍👍👍👍👍

Can anyone please explain to me how in the world I get charged a $25 fee when I get to the hotel and check in? I reserved and payed FULLY IN EXPERIA thinking that was the end, but then I get to the hotel and they tell me: OH BECAUSE YOU ALREADY PAID YOUR ROOM IN FULL/ADVANCED WE HAVE TO CHARGE YOU A FEE. How in the world does it make sense for Holiday Inn to charge me full price for a room if I still have to get to the hotel and pay a fee because I was responsible enough to prepay for my room. I will NEVER EVER stay in a Holiday Inn worldwide or it's subsidiaries as long as I live. Truly a ridiculous fee and charge.

If you are looking for shuttle, they only run it from 7:00 a.m. to 7:00 p.m.

The bed was very comfortable, the only thing wrong was that the bathroom door would not close it seamed to be to large and they had done work in the shower leaving painters tape in the shower.

Oh I forgot about the swimming pool! Water was nasty so my kids we’re not able to get in

The restaurant in the property was not accepting credit cards and you had to pay cash only. The telephone in the room was not working properly for outside calls, I've asked front desk to look into it. They said maintenance had already left (it was early afternoon) and they could only try to change the phone. They never did.

Too noisy , lumpy beds, no WiFi, did not honor request for room to be close to elevator due to mobility issues , bartender was a fill in and spoke no English. Trashy parking lot ,

Todo perfecto me dieron un muy buen cuarto , súper buen estado , limpio y todo excelente pero dos tarjetas no las aceptaban no pasaba su sistema !

Great stay amazing room will definitely stay again

Overall it’s good. Great staff and good location

Very good location

Not what the pictures showed. Stained furniture pool fits maybe 5 people who actually swim. Never again.

Staff were very welcoming & friendly!!!

The mattress was worn out on one end. You would fall into the dip. Needs new mattress

Rooms were very clean and so comfortable. Staff was extremely friendly.

No hot water and no one cared. Loud beeping sound all day/night.

Upon arrival, our room was not ready. After ee had to leave for 2 and a half hours, we were not notified our room was ready. We had no bath towels for our entire stay. Had a pull out couch as a bed. There were no blankets or sheets. The service staff was extremely rude and unwelcoming. Just an over bad place to spend our night. Would have rather slept in the car.

Stafff was friendly but Tv didn’t work, remote was missing, coffee maker didn’t work in room. Outdated, older property. Booked through Expedia.

A

Good but nothing inusual for the Hotels at El Paso Tx

Efficient!!!!

None

Location!!!

I can't say enough good about the staff. Eveyone was wonderful.