Hilton Garden Inn El Paso / University

Need more staff. Especially when there are events happening

Just a one night stay but was a clean and comfortable room and nice staff.

Location, cleanliness, nice bed, good room. The breakfast was 1299 and I’m not sure why that was. We are so used to getting free breakfast in the morning. We didn’t have much interaction with the staff, but we did order dinner in the restaurant there and that was very nice and delicious. I couldn’t believe they charged $75 for a dollar though for one night. That is excessive. She’s usually $25. Period from 1 to 4 nights at $75 which doesn’t seem fair to just a one guest. See above

Great location, staff, and nice to have a small kitchen and bar on site. N/A

Todo muy bien

I love Hilton properties always friendly and well cared for.

Hotel was located within walking distance of the Sun Bowl. Clean room, beds were just okay and the breakfast buffet only had a few choices. Needed more items on the buffet. Staff was great at check in but the wait staff was unorganized and lacked any follow up service. Overall a good place.

Their system was down for maintenance and they got me checked in and in our room within 30 minutes. Excellent customer service care. Room was clean and water pressure was great!

It was an overnight stay - location was great as it was close to hospital - where our son was admitted.

It was an overnight stay - location was great as it was close to hospital - where our son was admitted.

Awesome location

Great customer service

Nice stay. Thank you

Excellent staff

Comfortable lobby! Thanks for the ice water - very refreshing.

We stayed at this location for a concert, and the staff were exceptionally helpful and friendly. I usually skip breakfast before checking out, but I’m so glad we didn't this time—the food was delicious and the service was wonderful!

One elevator didn’t work. The mattresses need replacement. They sink. The bathrooms have visible wear.

Nice air conditioning

Staff was overall very rude wouldn’t recommend

Great location, cool neighborhood, great hotel!

I didn’t get the young ladies name who was doing check after 4pm. But she did great! She had a lobby full of people waiting on rooms and she handled it so well! She made it impossible to be upset.

Kitcken breakfast option buffet/alacarte available. Staff was friendly. Rooms need updating but spacious and clean. A roof top and or pool bar would be great for after venue event gatherings. Also close to downtown sight seeing. Public bus stop outside hotel very convenient. Highly recommend this hotel

Huge room

Clear of to venue The staff, the cleanliness was not up to par and the managers

Clear of to venue The staff, the cleanliness was not up to par and the managers

Smell of hallway smelled like pee A/c not working right the first night, staff did fix it the next day

Wonderful staff. Very clean.

The hotel staff are very kind and helpful. The hotel lobby is very well kept and clean. Shuttle service to surrounding areas is nice. Rooms are older and outdated- our room had hair on the sink and toilet, mirror was dirty, and stains on the toilet seat when we arrived. There were orange stains on our towels. It's ok if you're needing a hotel close to the Sunbowl Stadium or Don Haskins.

It was close to the venue The price was not what the app said. At all. We get there and they said check in was delayed… yet they charged $50 to get in to your room early? Makes no sense. When asked how we can be compensated for the late check in due to their delay. She said I’m gonna write that down because my manager is busy.

It was close to the venue The price was not what the app said. At all. We get there and they said check in was delayed… yet they charged $50 to get in to your room early? Makes no sense. When asked how we can be compensated for the late check in due to their delay. She said I’m gonna write that down because my manager is busy.

I do think it has to be upgraded. My rooms floor was very sticky. Had to use clorox wipes to wipe it down twice. Carpet looked a bit worn out and outdated. My tub and sink had very slow drainage .

I do think it has to be upgraded. My rooms floor was very sticky. Had to use clorox wipes to wipe it down twice. Carpet looked a bit worn out and outdated. My tub and sink had very slow drainage .

Great clean rooms and friendly staff.

Staff is very professional, it’s very clean, it’s very safe and it’s overall a good experience. No issues.

Staff is very professional, it’s very clean, it’s very safe and it’s overall a good experience. No issues.

One of the staff members was unfriendly and she gave me a smelly room with filthy doors and the room smelled old and like cigarette smoke, it was an old dingy non renovated room. I was then offered another room that was not the best but at least it did not smell and was clean, somewhat renovated.

The comfort Coffee machine not that good, no ice on floor

The comfort Coffee machine not that good, no ice on floor

I don't really eat breakfast so I just had coffee. Had the breakfast been free, I would have sampled a couple things. Even on low, the air was too loud,so I had to turn it off.

I don't really eat breakfast so I just had coffee. Had the breakfast been free, I would have sampled a couple things. Even on low, the air was too loud,so I had to turn it off.

Great location in El Paso. OK stay for the price.

Great location in El Paso. OK stay for the price.

Location was very convenient, hotel was very clean as soon as you walk in the front door it sent good N/A

Very nice stay! The room was clean and very quiet. The front desk was extremely helpful and courteous. Overall, would stay here again!

This hotel is a great location near UTEP, several hospitals, and medical facilities. There is a shuttle from the airport. There are many restaurants and fast food opportunities within walking distance. The ADA room was large and quiet. There is a good restaurant on site also. We stay here frequently.

M

Shuttle driver was amazing, staff was so helpful and kind.

We didn’t have breakfast there but we did appreciate the free coffee. I would return and will look for other Hilton Garden properties for future travel.

Room was clean,hotel was quiet and staff friendly

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The staff is friendly, the room is had seemed outdated. It was large but had a Murphy bed with a large meeting table, which I found odd. The furniture is old and not maintained. The couch had a white stain, not inviting to sit on it. PARKING is 10 dollars a day, they nickel and dime you for anything. I have stayed there before and it was very nice. This hotel has definitely changed. I will not be a guest in the future.

No

If you are visiting UTEP, you cant ask for a better location. Trolleyhas a stop in front, so free, easy access to downtown. Breakfast good, competitively priced. Rioms clean, everyone of the staff friendly and ready to help. Free shuttle to airport and to other locationd near hotel.

Good service

They have a very friendly staff. The room is extremely clean and comfortable. Water pressure was amazing. I recommend a Hilton Garden Inn.

Good overnight stay, comfy

First time staying here and I would give it 10 stars! The room was clean, the AC was great for the hot temps, the staff was excellent, and quiet stay overall. I liked that the check out time was at noon as well. I'll stay here again for next time.

Location was pretty quiet. Staff were helpful and nice. Only problem was the fan vent in the restroom weren’t working properly. I enjoyed my stay there.

Friendly staff, nice restaurant, quiet room, shuttle service, good location, which was handy for our scheduled medical appointments.

Ok

Everything was amazing

We were placed in a room that requires updating. I reported the coffe maker was not working properly, but was not replaced for our final night there. Overall, staff were helpful and professional.

One of the best hotels i have stayed.

Rooms are nice, spacious & clean. Beds are the right firmness, not too soft. The pool needed attention but the front desk member got it taken care of quickly.

Very clean , staff very friendly and helpful, the food was great, thank you

The staff was very friendly. Spacious and clean rooms. Located right on UTEP Campus and close access to I-10. Would stay again.

The hotel feels clean and welcoming once you walk into the lobby, the staff is exceptional and the room was clean and comfortable.

This is by far the best hotel I've ever stayed. Every single staff member is amazing. Good food. I'm definitely going to be staying here again. Thank you so much for everything.

Well kept and in walking distance to the stadium. The staff we interacted with were all great. Thank you.

Was great

The staff at front desk were very helpful and with a great attitude.

Room was in terrible condition. The sofa cushions looked like someone had been in the room

Daniel checked us in and welcomed us back each time we returned back to the hotel. He was very helpful in getting us rooms side by side. The location has excellent parking and is near many restaurants.

Everything good

Great stay all the way around. Staff and management was awesome!

Great place to stay in El Paso! Hospitable staff and good breakfast served! We’ll be back!

We had a great stay and really enjoyed our time here! The hotel was clean, comfortable, and had a welcoming atmosphere from the moment we arrived. The staff was friendly, helpful, and made everything easy. Our room was spotless, quiet, and the bed was super comfortable. The location was also convenient and close to everything we needed. Overall, it was a relaxing and enjoyable experience, and we would definitely stay here again. Highly recommend!

Nice hotel but dated. The bed was very firm and thin. The shower constantly dripped. The walls are very thin and we could hear the neighbors. After the concert, we could hear street traffic until after midnight.

The room was clean and cold which I love my only observation would be that is does seem a bit dated but it was still a lovely stay.

Friendly staff, clean hotel, great location.

Staff was very friendly and helpful when our flight was delayed resulting in a late check in.

Could not beat the location for an event at the stadium. It was a quick walk away. Staff was helpful, love they had a shop for purchasing drinks, snacks and other convenience items. I appreciated they included 2 bottles of water in the room. Housekeeping was great! I only think the bathroom needed some repairs. The knob for hot/cold water was jammed, needing a lot of force to get unstuck. And the water stopper in the tub didn’t stay up well on its own so it would close the drain during a shower and the tub would fill with water. Also the shower water was lukewarm.

Great hotel and convenient walk to the Sun Bowl!

The staff were excellent and attentive but understaffed. The property management should hire 2-3 more people it would more than pay off in lost revenue due to underordering because not enough wait staff.

Great stay and was always pointed in the right direction. Their shuttle was a lifesaver!

Staff and hotel were as advertised. Friendly and comfortable

The staff was very welcoming and friendly.

The Metro streetcar was convenient to reach Downtown. Breakfast & Dinner selections well priced. Rooms clean beds comfortable. Front Desk staff personable & helpful.

Hhhhhhhhhhhh

Charged me a total amount for everything, then charged me extra and couldn’t tell me what it was for. Never emailed me a receipt like I asked. Charged me two separate $50 incidental fees and only reimbursed me for one. Refused to help. Terrible experience.

I was told everything inclusive when I book including breakfast but when I went I was told to order for breakfast. It clearly said free breakfast in my booking. I paid 60$for breakfast. It should have been clear when booking .

Rented a Junior suite and upon arriving the toilet upon first use did not want to flush properly… as the day went on it became clogged twice and maintenance attempted to fix it twice but failed as it became clogged a third time. Calling the front desk yet again they stated the maintenance guy was gone for the day. They didn’t offer another room till I finally called and complained and they said they were booked and said if they moved us to a king suite they would have to charge us again. Which didn’t make sense to me having to pay for an additional room when the room we paid for was unusable without a working toilet. They didn’t offer a refund or any help at all!

Breakfast was additional charge

Good place to stay at the price was pretty reasonable and it was really quiet

The staff was so nice and courteous.. Could not have ask for better accommodations.

hair price restaurant and nice service

Friendly staff and clean facilities! Nice area of the city and close to old town. Enjoyed the stay!

5 stars

The property was adequate. I didn't realize they charge a $10 parking fee. Guess I missed that in the fine print. We got to our room and it was clean. The only big complaint was that we were in an adjoining room and the people next door left their dog in the room and it barked for 45 mins until they came back.

Morning receptionist, awful. Bad attitude and refused to print me a receipt. Rooms were fine. Shower knobs installed reversed and water was always dripping from the bath faucet.

The location was great; customer reps were courteous; no issues

no hot water and no bath wash

Clean, up to par

Internet

Room, staff, location (near concert venue), was all great.

This hotel was clean and the staff was very friendly.

Room was clean. People were nice. Prepaid breakfast wasn’t worth it.

the greeting staff was rude. within an hour of checking in, i requested assistance in my room, no one showed up. the menu of the restaurant, form the QR square, did not match the actual menu from the restaurant. the breakfast buffet was $12.99, but when i reserved my room, it charged me $25 to add breakfast. Very limited breakfast options in the buffet and inconsistent from day to day. the tv was old, and my major issue, the microwave in my room was dirty and it stunk up the room every time i had to use it, which was several times during my stay. also, one of the computers form the business center, was not working.

Good breakfast. Eggs, meat and potatoes. Toast, fruit and cereal avail. Option to order from the menu.

The staff were courteous but the rooms and hotelare tired and needs a refresh.

Great!

Staff was very friendly. Room was very clean

Everything was fine. Clean Room, helpful staff and a great little restaurant.

Multiple things went wrong, I paid for breakfast when I booked the room, still got charged and waited for 40 minutes for pancakes and sausage! On the the second night of staying a maintenance worker was banging on the door with my teenage daughters insisting to get in the room to check for a leak at 9:30 at night while I was reading my book at the bar. They made him aware that they were not opening the door until the legal guardian was present and he still insisted! Not to mention it is late, turns out there was no leak. Very inappropriate and unprofessional.

I didn't have breakfast

Lovely hotel in a quiet area. The lobby was well appointed. The restaurant serves dinner and has a bar. The menu is limited but very well done, and nice presentation. All staff we encountered was courteous and professional. The room was clean. We did not stay for breakfast the next morning, but they do offer a cook to order breakfast, cost is between $7 and $12 if I remember correctly. I highly recommend this Hilton Garden Inn.

Great staff & nice location.

good

Have stayed before. same quality and service.

Clean, comfortable beds, great breakfast!