Hilton Garden Inn El Paso Airport

No.

Very Nice Staff. Always helpful with our room choice.

They even had celiac-safe gluten free options at the dining service for me!

Great place to stay the beds are really comfortable best sleep I’ve had in a while.

Staff was friendly and the room was very clean. Would stay here again if I'm ever in the area.

Clean room with good quality crabtree products in bathroom which was a pleasant surprise. Also, really appreciate that bar and restaurant with tasty selections.

The room was clean and the staff was very helpful. The only downside was the funky smell. It was not only in our room but throughout the front desk and lobbies.

Excellent place to stay in ElPaso. Comfortable an easy to stay. Has a suprisingly good restaurant.

Great trip.

Exactly what we were looking for. We even enjoyed the pool

Clean rooms, lobby, and pool. Very friendly staff.

I initially book this room with the understanding that they had a complimentary breakfast but that was not the case. Would I stay again, definitely, but I will look first for a free breakfast

My day was very good very happy busy with the early check-in and everything else

Clean room friendly staff

Always my favorite place to stay! ♥️♥️

Very friendly staff… very clean… Food was delicious!! Highly recommend👍😊

Exceptional

We chose to stay at the Hilton since we had an early flight the next morning. The room was spacious and had a very comfortable mattress. I got the best nights sleep I had in a long time. The staff were friendly and professional.

All

Great smelled so good. Clean pool was clean

Clean, room was great and exceptional customer service. Loved how they welcome us BTS Army (fans). Enjoyed it. Rates were higher than normal Due to BTS concert. But that was ok.

Clean, room was great and exceptional customer service. Loved how they welcome us BTS Army (fans). Enjoyed it. Rates were higher than normal Due to BTS concert. But that was ok.

Room was not ready at check-in time and had to wait for an hour and a half in the lobby. We had places to be and were on a tight schedule and this seriously affected our plans.

All

The welcoming atmosphere made me feel comfortable and safe. Very clean. Great pillows. Very convenient location. I would stay again.

The welcoming atmosphere made me feel comfortable and safe. Very clean. Great pillows. Very convenient location. I would stay again.

I'm pretty sure they raise the price per night because BTS in town. I'm just happy they didn't cancel on me like most hotels did on others.

Friendly staff All good

Friendly staff All good

Clean and orderly N/A

Clean and orderly N/A

Breakfast was not very impressive, the choices was very limited

My check in took longer than expected

Great service

Great hotel!

Exceptional

Great staff

Excellent Customer service at front desk and great staff

Exceptional

Clean comfortable friendly The fresh atmosphere was very pleasant the hotel scent was amazing like a very fresh peach nectar scent throughout the lobby very nice

The fresh atmosphere was very pleasant the hotel scent was amazing like a very fresh peach nectar scent throughout the lobby very nice

Clean, quiet, comfy room, friendly personnel!

Did not use N/A

No parking was terrible. The entire parking lot was full. Other than that everything was fine.

Very clean room. Very quiet . Comfortable bed. Very relaxing.Staff friendly and courteous. Easy parking too

Room was clean .

Everything fine

Old bedding and very uncomfortable and old bed

overall it's a good hotel, it just lacks variety at breakfast

I like this hotel always stay there when I need a room in El Paso

Stinky

Room was spotless and staff very customer oriented. Breakfast menu options and prices were excellent and the server lady very efficient, friendly and courteous.

The neatness. Nothing.

The neatness. Nothing.

Exceptional

Smooth, Easy, experience.

Like the cook-to-order breakfast

We booked 2 double queen rooms and they had none available. They only had single king rooms and then the 2nd room was not available till 1am. Hotel was nice but horrible experience with that. Was told was getting a discount refunded back but not has been sent

Great service. They could use some new mattresses.

The room was great. Area was quiet! Staff was friendly and astute! I recommend this location!

Morning staff was great!

Awesone

Great location, restaurant, bar, pet friendly, staff, and outdoor areas, even a pet relief area. Highly recommend!

X

I really like the place. The rooms were very clean. They have a microwave and a small fridge. The staff were very nice and organize. They have a lot of options for breakfast. They do charge for breakfast, but it’s worth it. They also offer room service. I will definitely be staying there again.

Parking was safe and easy

Room was great. For the price, a complimentary breakfast would have been nice, and the food that was available should have been warm.

Family friend.

It’s good

Breakfast was terrible the hotel charges 14.95 for continental breakfast yet they have signs stating it’s 6.95 . The hotel manager Malakai charged me double for the room then couldn’t reverse the charges . I have a pending charge that won’t fall off and he wasn’t available until I left. He hasn’t been able to figure it out.

My favorite spot

I had to book a last minute hotel after my flight was cancelled. The check in was so fast and staff was very friendly it made a huge difference after the disappointing experience at the airport. I plan to stay here again on my next trip to El Paso.

Was located by refinery Parking lot was not a secure area You had to pay for breakfast Would choose a different location next time

Relaxing stay

Quiet, comfortable. Kind help at the desk when I needed it. Thank you.

Checking in was SO easy! The room was great. Only negative was we expected our room to be cleaned, and they only clean every other day -- think about making sure your guests know that.

This is our second trip from TX to CA and back. I love the easy access from I-10. First stay there went really smooth. This time we got to the room. Maintenance guy knocked on our door to fix the ref. I tried to log in to the internet not working. Also my key less entry never worked despite on coming back and forth to the front desk. Side door access not accessible. We were too tired from 10 hour drive from Houston and didn’t have the energy to deal with it.

We were pleased

Amazing

It was a smooth check in and very clean rooms

Nice Clean

Thank you 😊

Good, safety, and comfortable

The sheets in the bed were dirty and a big black circle like if someone drop a drink. I would say peed but it was black. . I dont know why they dont change the sheets everytime someone comes in. There is no way that someone would have missed this black spot. I called n theu wanted us to move rooms after we had settle in because they didnt have someone to change them. I ended up getting the clean sheets and changing them myself. Not acceptable for Hilton paying $135 for the night. It was like if I stayed at a motel 6. 🙄

It was short but great!

Good

Good service

Well located clean nice friendly has everything

Great staff, great room, great location

I made this reservation via Expedia, requesting pet friendly accommodations in El Paso, When I arrived, they added a 75$ pet charge, with taxes it was $88. Typically I recieve a $25 charge for my pet, additionally they wanted $7 each for breakfast. I will not book another hilton Garden Inn, the room was clean as was the hotel itself, but not worth the extras they seem to believe they are worth.

Near a refinery and freeway

Very good choice for me and my family, very convenient location

Wonderful experience

This is a good place to stay. The staff was helpful and efficient. The only negative is that the chair in the room was most uncomfortable.

Haven’t been back to Hilton for years and it’s still very pleasant!

Everything was great only complaint is shower head had a bunch of mold

Place is really nice and the area.

Super friendly staff

OK place to stay for one or two nights. The first room they put us in the air conditioning unit was making a loud sound so they put us in a different room that was quieter but had snot wiped all along the walls. Other than that, the room was clean. Walls are thin and you can hear other doors shutting. I would definitely recommend other hotels but this one isn't horrible if you have a short term stay.

Clean and comfortable

Nice for the one night stay. Close to Costco gas

Good

Dog friendly and excellent staff. Every staff member I encountered was friendly and helpful.

It was really nice hotel.

The hotel was wonderful, except the bathroom smelled very strongly of mold. It was not visible, but the smell was strong and gave me a headache.

So convenient if you have to go to Juarez, it’s to close to the las americas bridge !

Great stay! Very friendly staff.

Overall, I really enjoyed staying at this property. The room was nice and spacious, and the bed was quite comfortable. In the bathroom, there were some crushed walnuts likely from the previous guest that did not get cleaned off the counter. The towel bar came out of the wall but I think that's unavoidable when you have any kind of property. The staff was incredibly friendly and it is located just a few minutes from The Fountains - lots of dining and shopping options.

It is ok

It was in the middle of an oil refinery. It was gross looking and smelling.

Room was dirty. Hair on the shower wall, but clumps of hair.

Safe and quiet

Great place to stay. The parking was limited and had to park in the other hotel.

I gave five stars for cleanliness even though I found a used towel in the closet

Did not have free Continental breakfast for the price of the rooms

The pool was so dirty and unclean

Good place to stay

Simple and quick to check in and check out. Helpful staff. Clean room.

Comfortble spacious room

Close proximity to entertainment and good dining