HI Express El Paso Downtown by IHG

Hotel has a good location downtown as far as being within walking distance to several things. Receptionist at front desk had no personality. She wasn’t rude, but she wasn’t friendly either. Didn’t ask how was your stay or say thank you. Take earplugs. because there is a lot of road noise from the freeway as well as Missouri Street with cars racing by at all hours.

Very good

Would stay again.

Easy access Front desk person was rude

Breakfast and staff None

The location. It was close to our office It was dirty and old. Not hot water. If you are lucky ; you get warm water to take a shower and the serious problem was the noise . It was next to the highway . It was impossible to sleep. Stay away from room 403 ... Never ever I would stay there. It was like I was staying on the street; sleeping on the street next to the cars.

Exceptional

Exceptional

Thank you

I like the location, everything was clean and the staff was friendly.

I like the location, everything was clean and the staff was friendly.

Kind receptionist, beautiful decor

Overall excellent experience.

Bad

The continental breakfast was wonderful, the bed was comfy Better parking area can’t get in and out easily. Also freeway sounds like a race track when trying to sleep. Elevator sounds like a rollercoaster every time someone used it and it was right next to my room.

The continental breakfast was wonderful, the bed was comfy Better parking area can’t get in and out easily. Also freeway sounds like a race track when trying to sleep. Elevator sounds like a rollercoaster every time someone used it and it was right next to my room.

Breakfast was great

The children thought they had the best breakfast ever

The children thought they had the best breakfast ever

The breakfast is barely passable Maid service is wonderful Very clean property

Great location, friendly staff, very clean Nothing to cy

Location. Staff was friendly. The hot breakfast was good. I really liked the sausage. The bed and pillows were comfortable. It was pretty quiet at night. Elevator was always available You could tell the bathroom was a bit old, a little worn down. The plumbing in the shower and the sink drained slowly and the toilet was in a slightly awkward position. Whenever I used the sink half the time, my leg would brush against the toilet, which was a bit uncomfortable. I have no idea if it was related to the room since it was only 3 nights but I had allergies every single night. That got worse at night so I don't know if it's the room or just El Paso.

Location. Staff was friendly. The hot breakfast was good. I really liked the sausage. The bed and pillows were comfortable. It was pretty quiet at night. Elevator was always available You could tell the bathroom was a bit old, a little worn down. The plumbing in the shower and the sink drained slowly and the toilet was in a slightly awkward position. Whenever I used the sink half the time, my leg would brush against the toilet, which was a bit uncomfortable. I have no idea if it was related to the room since it was only 3 nights but I had allergies every single night. That got worse at night so I don't know if it's the room or just El Paso.

Great location, friendly staff, very clean Nothing to cy

Breakfast was so good and the coffee was amazing, will definitely book again in the future

Exceptional

Bad

Great stay! Room was very clean and comfortable, bed was comfortable and everything worked as expected. Staff was friendly and helpful from check-in to check-out. Breakfast had good variety and was fresh. Parking was easy and convenient right by the property. Would definitely stay again and recommend to other travelers.

The carpet was very dirty, and the women working at the front desk were not friendly or welcoming. Customer service could definitely be improved.

Close to the Venue Liked it

No complaints. Front desk staff professional and attentive. Great breakfast. Well lighted parking. All areas were clean. Guest laundry machines in working order.

Parking lot was too small

Hotel was nice. Clean and comfy rooms and beds!

My daughter found a bedbug on her pillow. Reported it immediately and found another hotel to stay at. Staff was accommodating and understanding, receive a full refund.

This place is excellent, the staff were super friendly. The room was clean. The only downfall or complaint is that the parking is small and not that great. But had great stay

The staff upon check in and out were kind and helpful. However, the rooms weren't clean. The bed was made with red stains that would've been visible to housekeeping when making it. There was hair in the shower, dirty floor stains that were questionable, the TV wasn't mounted securely and another party traveling with us had a bug issue. Staff handled it well but it was certainly not up to par with the inflated price for the room.

Lo que no me gustó la muchacha que está en el mostrador necesito ser más sociable y amable

Good

Rooms were nice, towels were stained, check in staff was a bit rude, besides the two, it was a nice stay.

The room and the hotel was very clean! Breakfast was good too!!

Parking was ok. Rooms need to be more clean and have some ventilation

Breakfast friendly staff especially kitchen crew I all ice machines are not working or missing having to go ask for ice when needed. Windows don’t keep out noise of adjacent freeway front desk clerk able to keep us in our same room fir additional night despite app making us pay for a higher rate for a room it said was only one available.. not true/ there were many. Please adjust our account with a credit of difference we had to pay just to secure a room in the app thanks

Helpful staff/courtes staff in kitchen helpful when asking for anything!!

Was booked for the wrong date by accident, couldn’t change the dates, so therefore I can’t leave a review for a hotel where I didn’t stay in!

This hotel has a great central location. It is not fancy but was clean and the laundry facility was nice. The breakfast had a lot of choices and the staff was friendly and helpful.

Needed a place to stay and it did the trick. Good location. Walkable to restaurants.

Later breakfast and better or more pillows. The towels felt old.

Affordable Cleanliness

Do not book when there is a big event. They are not prepared to handle it.

Check in was a nightmare. 3 hours after Check in because rooms were not clean, the lobby was hot and full of over 20 people in line to check in. We were not given our room until after 6 o’clock in the evening. One guest before us even came back down to complain that their room still wasn’t clean after it was given to us. They started just giving us other rooms that we didn’t even reserve leaving families without a room. 4 people in line after waiting the 3 hours just left to check into another hotel and refused refunds.

The front desk staff was very helpful and professional during stressful moments of check in and no parking availability. The room needed some extra attention such as we found a few trash items under the tv stand and bathroom needed a better wipe down

Clean room was great and lovely!

Staff was great. Easy parking with security at night

It was fun I went to see my girlfriend we loved chilling there.

Clean room, comfortable bed. Nice breakfast

Parking can be a problem only if you arrive after 10pm or so, otherwise no issues while we were there. Main floor of the hotel was very warm but A/C in our room was fantastic. It never struggled to keep up with our demand. Breakfast was nice for it being included. It had scrambled eggs, pre-made cheese omelets, breakfast potatoes, pancakes, sausage, biscuits and gravy, cinnamon rolls, toast and bagels, etc. Room was spacious and had a couch with a pullout bed. Elevators were fast. Plenty of storage. Room was equipped with mini fridge and microwave as well as pod style coffee maker. Shower head was difficult to turn on and off but had good pressure. We would stay here again.

Parking lot was very inadequate, not enough parking spaces. The bottom of the pool had dirt collected at spots for the three days of our stay.

Me gusto mucho muy limpio Comedo Todo super

Trash ! They allowed trucks to park in the parking lots with trailers and took all the parking and paying customers had to go park on the road

We weren't impressed with our stay. Our check in receptionist was not friendly or helpful, she seemed annoyed with us sour questions bothered her. The only staff member that was helpful was a young man with blonde hair, very friendly and gave suggestions for good and sites to see. Our room was good but the bathroom faucet was ready to come off and sink was clogged and there was a leak and black mold in the bathroom ceiling above the toilet. Pool area was dirty. Usually Our experiences have been great but unfortunately not at this location.

No ice machines . Had to go down to front desk to get ice. R bathroom door would not close all the way

I like the cleanliness of the hotel. The staff was nice. I felt she could’ve gave me a room with a view of the beautiful mountain in the back, but she gave me a room with the view of the parking lot

Everything was great, it just backs up right against the freeway so it was loud and the breakfast room is small and got crowded very quickly! However ever was very nice and everything was clean.

Great stay, the pool was not equipped with towels. breakfast was delicious!

The parking was good downtown champion was also pretty good

The rooms are always very clean and the breakfast is excellent.

Good

Great hotel to stay

Great stay. There was construction on the parking lot but the staff ensured you were able to park and get around.

Our stay at this hotel was incredibly frustrating, and we will definitely not be returning. From the exact minute we stepped into our room, the TV did not work, displaying a "No Signal" error message. What followed was a masterclass in terrible customer service: Ghosted by the Front Desk: We tried calling the front desk many, many times with absolutely no response. Empty Promises: We finally walked down to the lobby in person. We were told a technician would come up. He arrived, admitted he couldn't fix it, and said he would see if he could find us another TV. He never returned. More Unanswered Calls: After waiting two hours, we tried calling the front desk again. Once again, it took numerous attempts just to get someone to answer. Delayed Solutions: Eventually, someone else came up and told us the TV was broken but they could get us a replacement in the morning. Surprise, surprise—the next morning came and went with no TV, no phone call, and no updates. End of the Line: By the time we inquired about it again, we were so thoroughly frustrated that we just gave up and checked out. It is completely unacceptable to pay full price for a room with advertised amenities, only to receive a broken product and zero support. The most ironic part of this entire ordeal is that the hotel has signs posted everywhere telling guests to "call the front desk if you need anything"—yet it was entirely impossible to get ahold of anyone

Everything was great! The room was super clean, and staff was very helpful and friendly. Will definitely stay here again.

There is very little parking, ice machine does not work and shower didn't work

One night stay. Definitely will use in future. Easy access. Walkable restaurants. Clean facility and room.

On the plus side Angel at the front desk couldn’t have been nicer about a refund

Good morning Breakfast& friendly staff 10/10

Clean and easy good breakfast

We thoroughly enjoyed our stay. The room was clean and very comfortable. Breakfast was outstanding.

The room furniture was well worn, the window shade taped up with duct tape and the upholstered chair was stained.

Room was clean, staff was friendly, enough parking, didn’t use the pool but it looked nice, close to downtown

Staff was cold both at check-in and checkout. Robots would probably have been friendlier. The staff tending the breakfast bar was on het phone while some the items were depleted. Won’t stay here again.

Everything was great from the staff to the hotel room.

Everything was great the only downside was that there were no parking spots available.

Would definitely stay there if passing through again. Very clean and good area

Great stay. Good value.

Good location

The entire property was very clean but the lobby was too hot at all times.

The hallways going to the room smelle

Breakfast was great. Staff was helpful finding me parking when I got in late at night.

Excellent

Breakfast great; lobby was warm—a/c either wasn’t working or turned too hot

Thank you for a great stay. Pool was open for use. Love that. Staff was helpful even late night.

The biggest disappointment was the customer service. The staff at check-in appeared unhappy and unwelcoming. They were not friendly, and did not even respond to a simple greeting when guests arrived. Overall, the hotel is acceptable for a few nights, but the condition of the rooms and especially the attitude of the front desk staff leave plenty of room for improvement.

Great service nice people clean rooms very comfortable welcoming

The hotel is comfortable and clean. The staff are always helpful and kind. Parking can get a little packed on weekends. Great location.

Pero la mujer que estaba a las 6:30 de la tarde, no fue tan amable, al contrario, ni quería hablar Muy limpias las habitaciones y baños Muy bien el estacionamiento y también el desayuno, muchas gracias

The room we had faced the interstate making it very loud. The room itself was decently clean. The halls and dining area were very hot. There were rugs in the entryway that were not flush with the ground making it a trip hazard.

-One led to the pool that was surrounded by a gate. -The other lead to an area adjacent to the gated pool and when you followed the signs it lead to a 8' high gate latched at the top and blocked by a large mattress at a 30° angle. Not safe conditions.

Breakfast was nice: eggs, waffles, oatmeal, cereal, coffee, fruit. The staff allowed us to check-in an hour early and were helpful with extra towels.

Went for BTS concert @ Sunbowl. Short ride to the stadium. Walked back took about 30 min but way better than waiting for an Uber. The walk wasn’t bad at all! So if you’re looking for somewhere to stay for a concert @ sunbowl, this one was great!

Everything was great, breakfast was fresh, rooms clean, and close to everything down town

clean room

Not much of a breakfast.

Great location, comfy room, free breakfast

Very clean. Friendly staff

Excelente ubicación, para cuándo necesitas hacer negocios en esa área

Very fresh and delicous

Hallway smell bad veryrun down

Bkft 9, staff 8, Room 10, parking 10

Good

Very comfortable

Nice, easy stay.

Yes

Great breakfast included Overall stay good

.

Staff was super friendly as always room was good just had a few stains on the couch and the side table was wobbly other than that everything was great as always can’t wait to comeback (: !

Room was not vacuumed, trash and hairs in carpet and bathroom floor, breakfast was terrible the first day everything was cold and it was 9am the eggs weren’t cooked all the way. Front desk staff not polite or friendly at all. Hotel super pricy for what it is, don’t be fooled by the website pictures.

Very nice hotel room for staying, walking distance from the theater.

Room spacious, bed comfy, and clean all around. Breakfast was perfect

Great location

Very ceam room, beds were nice room was spacious and breakfast was on point