Hawthorn Extended Stay by Wyndham El Paso

They locked me out of my room while I went to breakfast

Someone opened my room window from the outside. 1st floor! Other than that tho, it wasn't bad!

DO NOT STAY HERE. Was a horrible experience. Asked for house keeping everyday and never got it. AC did not work. Very old and not modern at all. I will never return

El hotel más sucio que me tocó no entiendo cómo dicen que excelente servicio el cuanto estaba horrible viejo sucio y olía a mucha pintura Nunca jamás me quedo en ese lugar

Very dated and not so clean

Good place overall, did have to ask twice to get housekeeping up the room for a refresher but other than that 10/10

Comparatively, the price was what drew us. But the room was small for 3 people. W we had trouble regulating the shower temp and one of the beds had been knocked off its foundation (which was quickly taken care of). We were originally scheduled to stay a full week attending to my father while hospitalized. We moved out after 3 nights when he was transfered. I will say complimentary breakfast was really good and appreciated.

Very impressed overall

​ Rating: 2 / 5 stars ​ Review: I booked a two-night stay for my mother based on how nice the property looked online, but the actual condition of the hotel was disappointing. ​While the room itself was okay, the common areas and hallways were in rough shape and looked like they badly needed a major upgrade. The hallway carpets were pitch black and looked filthy and worn down rather than clean or welcoming. ​Overall, the online photos don't accurately reflect how run-down and neglected the property feels in person. It wasn't the experience I expected for the price paid, and I wouldn't book here again.

Budget friendly, perfect for an airport over night or a road trip over night.

Great location and friendly staff. The property is getting a bit dated and signs of wear are evident. Terrific breakfast! Seems to be lots of extended stay construction crews coming and going.

Pillows on the bed were the size of throw pillows. I've never ever seen a king bed with 4 square throw pillows. I do not recommend this hotel.

Hot tub open would of helped!!

The lamp at the desk in my room was malfunctioning. I think it is finished.

Excelente

Cold water for shower. Was at same hotel a year ago and had cold shower then too.

Great price and walking distance to El Paso airport!

it was clean there was no hot water

Room was clean, helpful staff. Pool was being cleaned and not able to be used.

And the floor. The bathroom looked dirty, tile black, water damage in the ceiling. The hot water worked one day then the next it didn’t. The room had an odor, walls are ding’d up , carpet had stains. Won’t ever be staying here again

Beds were very comfortable Room wasn't fully cleaned, plugs fall out of outlets, couch has stains all over, appliances were missing handles, holes in the walls and wallpaper peels. Shower head needs to be replaced or deep cleaned. Bathroom vet was filthy.

The bed was a bit big for the room, leaving little space around it.

Old and Dirty and bugs bite me at night

Duraron 4 horas en otorgarme la habitación porque la propiedad no tenía internet y no podían procesar el check in, además no hubo agua caliente en o ducha

Was a decent place, good location

Breakfast was ok, room needed a good scrubbing, staff was lovely. We arrived very late we we put very far from the only working elevator. One was broken. Get to sleep around 2, at 7am construction construction started right next to our room. I complained in the am and our room was comped they said. We will see.

El hotel se ve muy viejo el segundo piso tenía muy mal olor como a quemado y solo funciona un elevador, el desayuno es lo único que si me gustó

The room was very muggy even with the AC on high blast. I don’t know when hotels decided to get cheap with their pillows, but I can’t stand those small pillows they have. We also didn’t get our room cleaned out during our stay. Overall, I wouldn’t stay here again.

The room isn't clean perfectly!!

Great little place close to where we needed to be. It was clean and the staff were friendly. Coffee and breakfast were also good.

It was an super easy check in, very close to places to eat and to the airport. We loved the balcony and the beds were very comfortable. We would definitely stay again if we were in the area.

Cons, hot water didn’t work very well in the shower, hair didn’t work at all, elevator was not in service and exterior stairs concrete is crumbling

Carpet have a very unpleasant smell, desk lamp was not working and shower has no hot water, no staff around 6:50 am to report it

I love it

Do better cleaning we find some socks from the lasts persons

None

The room was old and smelled. The sink was cracked. The elevator was broken.

This hotel needs a update in the rooms and hallways. Needs to be more modernized and update the furniture in the rooms. The pool is ice cold! No heater in the pool and even the jet streamed mini pool has no heating. The good part however is the breakfast. Is not continental. It has eggs, potatoes, sausages and really good waffle iron to make youre own waffle is my favorite. The gym is very basic and house keeping is not daily so keep that in mind. Overall I give it 3 out 5. The best part is the breakfast, beyond that, is not terrible but it can be more updated

Very clean good place to stay, but some of the rooms are a little rundown

Not hot water

!

The staff consistently demonstrates professionalism and helpfulness, complemented by a magnificent and superb breakfast. I thoroughly enjoy my stays here, particularly appreciating the convenient park-and-ride facility. I extend my sincere gratitude to the team for their exceptional assistance when my vehicle would not start; specifically, Marissa, Juan, and Jose provided support that exceeded standard service expectations and made me feel genuinely valued. I admire the entire team for remaining focused, kind, and accommodating despite the recent operational adjustments mandated by upper management. Thank you for providing such outstanding service. All members need a raise abd appreciation bonus for their consistent high standards of care. Thank you, Renee

The curtains were dirty, the ac was weak and the room was not very cold. There were roaches in the bathroom, beds were stiff, and the room smelled so I bought an air freshener.

The elevator was not working on the first floor and could not locate the elevator on the first floor down the way no very good instructions what did

the first day they ran out of milk for breakfast, and they still didnt have milk by the next day. not a single usb outlet in the rooms to charge your devices.

Breakfast buffet was really good. Room was clean. Nice stay.

..........................

The main elevator being broken.

👍

Only one elevator worked , and look like a freight elevator. Room had a penetrated smell maybe from past tenant . Had no ironing board.you had to fight for regular coffee.

The elderly man at the front desk was very rude no thank you after asking for my i.d. no welcome or enjoy your stay unfortunately I dont know if ill stay here again and I travel weekly to El Paso for 3 nights

It's definately older with obvious wear. It's as clean as could be expected, but there's a lot of holes, dents cracks and rust pretty much everywhere.

Needs to be refurbished.

It was old. The hall carpet was dirty. The outside was not locked anyone can just walk in. The landscape was horrible, just dirt and sand.

It was an ok stay. The lobby is way pretty than the rooms. The room had a strong smell when walking in. The bed sheet had blood on it. Where the fridge was at the shelve was all pilling and wood pieces everywhere. I would not stay here again.

Staff was great. Room was tiny and for as outdated as it was I was very much overcharged. Find somewhere better for your money.

Staff was great, but this hotel was beyond Wyndham standards. The room was not nice, furniture looked like it was bought from a second hand store. Bathroom was dirty and my chair broke as I was sitting in it. This is not a hotel that should be right next to the airport.

The young man at the desk was nice. The older man was not very pleasant. I stood at the front desk while the older man looked at me from another room as if I wasn't a customer. Also, the room we were placed in felt like the worst in the hotel.

rude staff

Great and comfortable stay.

Everything I

Nothing! Smelled like weed and dirty laundry. Tile missing from the ceiling, paint peeling in the hallways, holes in the walls of the elevator. Terrible for the price I paid!!

Na

The bathroom didn't work in 2 rooms, it smelled, was old and not up to date

The sink in our very small room (King bed) had several cracks, the carpet edges were lifting up. The bed was clean as well as the bathroom. The staff was very nice and helpful. The breakfast was good, eggs, hot oatmeal, beans, potatoes, sausage,beans, and tortillas as well as the normal yogurts,breads, etc. The dining area was very clean.

Nothing. Rooms and hallways have bad odor. seems like they never gets cleaned from ages. this facility seriously required some deep cleaning.

Clean room! Spacious. Would stay here again.

Room furniture was outdated. The bed baseboard had an iron rod sticking out and hurt myself a couple times. Check out time was at 12pm but house-keeping kept knocking every 30min starting at 8:30am, yes I had the “do not disturb” sign hanging on the door. I tend to have unexpected trips to El Paso and this was the only hotel with rooms available and now I understand why. Also, the one elevator that was working (one was broken) was also very outdated. I’m just surprised how they pass inspection.

one lamp was unplugged and I was unable to reach the plug bathroom light was out over the sink staff was very cordial - I know the place is undergoing a renovation but this could have been better

Disgusting dirty stinks I would never recommend that place of nobody very dirty very poor maintenance old as soon as you walk in you can smell it nasty false advertisement from pictures to ask what it is

Clean room, helpful staff

The property was owed. The room was musky. Smokie pile in the bathroom was broken Old amenities.

The property was clean but the rooms are outdated. And not very clean

Since we got into the room, the smell was so bad that I didn’t wanna breathe in so when my wife enter the room she we stay that night and then the following day we got a a better hotel

Nothing We booked a suite 2nd night we were moved to a regular room because air conditioning stopped working we were supposed to be contacted and moved back and nothing. Room they moved us to the bathroom light and outlets didn’t work

THIS HOTEL IS A SCAM! NOT 3 STAR RATING! Its disgusting and old dirty broken furniture. My bathroom had no shower curtain. It was like a jail cell.

Old dirty rooms

Registration states room service is done every other day, three nights stay no room service was done had to get towels from front desk. Refrigerator in room had to get replaced first day stay because of loud noise and not cooling, replacement made no noise but did not cool. Hot tub was out of order all time I stayed at hotel. there is a distinct musty order throughout hallways. 5 years ago, this hotel was nice not any more, I booked the king super suite.

Not clean and very rundown! The rugs, hallways, elevator were moldy smelling and really neglected . Our room did not look very clean and the door of the ancient bathroom would almost rip off the wall when you opened and closed it . Never again . I will say it’s very convenient to the airport .

I had reserved a handicap room. I got a tiny regular room. The toilet was so low to the floor a needed my walker to get off of it. The pool was closed the entire stay. Friday the weather was perfect. Saturday as well. We spent the day at the local waterpark. Front desk was so rude. He told me there was a flood warning. I live on the gulf. I know storm danger. When I asking housekeeping they said the maintenance people just close it. So as not to clean it. Breakfast was horrible only thing eatable was prepackaged food. The carpets were filthy and worn out. No room cleaning, no clean towels, no trash emptied. The other party I traveled with had no ac. They got a new room where the electricity was faulty. They spent the last night at a different hotel. Horrible experience. Probably the worst hotel stay I've ever had.

Horrible super disappointing. Wasn’t clean the place is super old and it had a strong mold/mildew odor and I had ended up breaking out in hives. Had to book another hotel after flying in expecting a nice/clean hotel room. It looks nothing like the pictures online.

Cleaning stuff was very unprofessional. They were talking like, they were not at a workplace. The restroom had absolutely no toilet paper. Thankfully, we took our own we. Requested for them to stock it. But they never did. The restroom light kept fusing out. The carpet was extremely dirty and smelled of cigarette smoke. Although we were on a first floor room that was nonsoking. Extremely dirty restroom, sink and it would not drain the water. You had to lift the plug inside the sink In order for the water to go down. The room itself was just very dreary, musty, and not as advertised by the pictures on they're website.

The breakfast was excellent A room with 2 beds!!!!

The front desk people they are very rude.

The furniture was very outdated. The rooms smelled really bad and the carpet was staied and dirty. Even the hallways smelled bad.

Room was dirty hand prints on mirrors very dusty hairs on desk tv dirty toilet sit dirty the only clean thing was the bed and towels the front desk agent not even said hello give her name or ask how was the stay

The hotel room is clean, but the desk is sticky. It only provides one set of the shampoo and conditioner for two people. The breakfast starts at 7:00am on Saturday. It doesn’t provide anything to people with earlier flight. The shuttle bus also starts late. If you have an early flight, it doesn’t help.

Ok

As soon as we walk in the hotel I could tell it was not going to be a good experience, we walked through the hallways I couldn’t even breathe and then when we walked in the room I couldn’t stand it so we went back to the office and told them about the room so they gave us another room and still the same I couldn’t see myself sleeping and my husband in those conditions,my husband has asthma and I could tell the smell was activating it so bad so we told them that we would need t be staying there and we left, I don’t recommend this hotel, when you see it on the pictures it looks deceiving on the outside looks good but when you see it in person is a different place, don’t waste your time booking this hotel I don’t see how can people stay there!

This location can use an upgrade. The main elevator was out of order. The carpet had several stains throughout the property. The room had a weird smell to it and the carpet felt like it was sticky. There was also stains on the walls and seemed like it just had a quick clean of the bed sheets and towels. The breakfast buffet was the highlight, it tasted great and fresh. This use to be a prime property but seems like they have let it go. I would recommend only as a last minute option.

Checked in went well. Got to my room and noticed room had a damp smell to it. Stove was dirty and had grease stains on it. Was told house keeping was dont every other day but it took them 4 days to clean my room. Had a cup full of quarters for laundry and that went missing. Asked housekeeping when my room would be cleaned and was yold that day and she never cam by. Renovations were taking place and ended up with a screw in my tire. Told the manager about my housekeeping problem and he put me on a list then they didnt show up.

Todo bien

Very nice

Clean

Very good

Horrible stay, had to change rooms twice and each time got worse. The first time the shower had mold and the rooms was just dirty. The second the rooms smelled humid wall was dirty hair all over the bathroom and the sink would not drain. The third room hair all over the bathroom the door would not lock the fridge was leaking Carpet was sticky walls nasty. Called the front desk 5 times in 3 days to ask for fresh towels and never got them. We were visiting my husband and couldn’t afford to change hotels since they refused to give us a refund since we booked it through expedia. I have stayed in cheaper hotels and they have never been this nasty. I don’t understand we all this reviews saying the hotel is clean come from because definitely not clean. And definitely not worth their price even a front desk guy said the housekeeping is terrible.

Rooms were very dirty and the hotel itself was in bad condition. Good thing it’s currently being renovated

The room was very clean and the staff was very helpful.

This was a normal hotel, the bed and pillows were comfortable, clean, and the room was decent sized.

The property could use an update.

Helpful staff and clean environment.

They said first is smoking free hotel and when lm going in it was a nub of cigarette l told the from desk and he said he going to send someone to clean and he didn’t, also the rooms smell bad pictures look different online is in old hotel the only good thing the breakfast it was maybe 6 of 10 but the coffe was bad

House keeping knock to early

great servers and good room

great servers and good room

great room and good serves

great rooms and good servers

The hotel is old and rooms are dirty and worn out. The hotel lobby has been redone and the photos shown on the site make the hotel appear much newer and nicer.The rooms are out dated and not clean. Staff is nice. Juan was a great help at the front desk. Would not stay there again.

Very clean room and nice staff, but room was very old. Dirty walls and carpet, but sheets were very clean.

The room was super dirty. There was throw up on the carpet floor from the last person that stayed there. I found blood stains in the covers. The room was in clean. Found trash bags in one of

Everything was perfect

This hotel is in desperate need of a complete renovation. The hallway carpets look like they should have been replaced decades ago, and there is a persistent odor throughout the building that was immediately noticeable. For an extended stay hotel, the room was especially disappointing. We expected a larger space with at least a small living area, but instead it felt like an older standard hotel that had simply been rebranded as a Wyndham property with very few meaningful updates. The listing photos from the third-party booking site were severely misleading. They did not accurately represent the room or the overall condition of the hotel. Thankfully, we checked in early enough that after seeing the room, we contacted the booking company. They agreed the listing was misleading, apologized, and were able to help us secure different accommodations before we spent the night. The front desk staff deserve credit for being pleasant and courteous, but the condition of this property simply does not match the expectations created by its advertising or the standards most travelers associate with an extended-stay hotel.

The staff was very nice and friendly. No soap for the sink, had to use soap from the locked up shower bottles. It was very cheap, so if these things don't bother you. It is very close to the airport and restaurants within walking distance.

Air conditioner didn’t work in our first room however, the staff was quick to respond. And gave us two separate rooms. The hallway carpet had an older to it.

They happen to have 2 queen beds at the last minute and let me have it upon checking in! When I reserved it online, there were none available. So I was very happy!!!

Excellent breakfast complete and with hot breakfast and fresh as well. I love this property cause it's pretty close to airport. However it's falling apart. This time the sink was broken and wifi never worked. Other than that everything it's pretty enjoyable

The property has a great location walking distance to the airport. The staff was very helpful with assisting me with printing some items.

it was not good at all...