Fairfield Inn & Suites El Paso Airport

Bad

Was perfect for one night to be close to El Paso airport. Hotel is clean, staff was friendly and breakfast good. Lots to choose from cereal, bagels, waffles, quiches, sausage patties etc. was more than we were expecting for a continental breakfast. Overall good stay

Very good for business travel.

I did not like the sofa bed, and very minimum breakfast. Our 3 boys didn’t eat anything

If one of your main amenities as you look for breakfast included, this would not be my option. Breakfast was cold and only had four options.

Very good

What made the experience even worse was the manager’s attitude when I brought the issue to her attention. Instead of addressing the problem professionally and respectfully, she treated us very poorly. For the price we paid, I expected much better service and customer care. I am very disappointed with the lack of housekeeping and the unprofessional way management handled the situation. I would not recommend this hotel based on my experience.

I reserved a multiple bed suite that was handicap accessible. I was paying for a suite because I was traveling with my 96 year old grandmother who uses a walker and my 73 year old mother who is recovering from a fractured hip and uses a cane. We needed the handicap shower because they can’t step over the bathtub. I looked at several hotels before choosing this one because of the walk in shower with a bench. We arrived and the front desk employee told us they only had standard rooms available and nothing that had a handicap accessible shower. He was polite about it but couldn’t change it. After a long day, I am sure my mother and grandmother would have enjoyed a nice shower. That didn’t happen. When someone reserves a handicap accessible room, they should not be able to withhold those safety features from people who truly need them! Very disappointing! Other than that the property was nice and clean. Beds were comfortable and it was quiet during the night.

Not your typical Marriott standard. Maybe it’s good enough for El Paso.

Staff is AWESOME. Thank you very much.

Service at the front desk was friendly and accommodating. They took the time to explain all the available amenities like the pool (not heated), fitness center, free water coffee and tea in the lobby and free breakfast. The rooms and the hotel itself was very clean and well cared for. I couldn't understand how being so close to the airport they didn't offer a free shuttle.

Very nice

Staff??? What is that?

Everything was good

Room was not actually cleanz hair in drains, unserved very dirty, dust

Very comfortable for business travelers.

Superb

Very clean and staff was friendly. Breakfast had a variety of options.

Good Hotel

Superb

Very clean, safe, huge rooms,

The room had bed bugs

Great

Always so clean and great location.

This is one if my favorite hotels to stay at in El Paso. The clean rooms and lobby, helpful staff, and delicious breakfast (especially the oatmeal) are very important to shaping my decision to return to this hotel.

They charge $10:00 fee each night you stay there in small letters in elevators and also there tv are old we woke up at 6 am to watch tv early tv and tv went out manger stayed it was end of life for that tv but I had ask early enough so they could do something about it but I guess that wasn’t priority she was doing something else not to mention lt was after 1 pm and because we had to go to the front desk to see what happened it was just a bummer the way manger handled things

Service was great we did find food in the fridge that was left behind by previous guest, and also candy wrap by one of the beds on the floor

Clean. New

Clean. New

Good location near the airport, Cielo Vista Mall, I-10 , several restaurants. Hotel was very clean. Staff was friendly. Breakfast was not good. No variety of food.

Breakfast was not good. No variety of food.

Room was comfortable and clean

Always a great stay!!

The service & staff were great. The location is wonderful & convenient if you are flying out from El Paso.

Clean, good location, easy parking. Close to food and entertainment.

Todo estuvo excelente

The staff was very friendly

The rooms were super cozy and quiet. The location was convenient to a lot of places in town.

As a wheelchair user I booked an accessible room only to not be able to shower or get in the extremely tall bed. It smelled like cigarettes in the very worn out room. Never again.

Second room they put me in had a dirty bathroom and shower, but the rest of the room looked as if the cleaners half a** cleaned it. Front desk lady was kind and helpful at least.

The room was clean. Beds comfortable. Pillows too. My sister and I stayed here before and after a trip. Easy to get to the airport.

Great hotel, very clean, safe, big rooms, ton of parking plenty of restaurants close by.

Pleasant

loved it, very clean, quiet

Exceptional

Water pressure on the shower was very low. But i guess you do that to save water

Very good

GREAT HOTEL, VERY CLEAN, BIG ROOMS, SAFE PARKING

Breakfast delicious!

Breakfast delicious!

the staff is approachable The breakfast was good Easy access parking

Great location. Parking was easy and they allow dogs for an additional fee.

Very good

Great hotel and the room was big, comfortable and thoughtfully decorated. It had all the amenities we wanted and more. It’s also close to many restaurants so the location was perfect for us. Staff was also friendly and helpful.

Easy check in, room was nice and clean. Break was delicious. Could use some sugar free items, but I managed.

The sheets and bedding smelled like an old man, and the pillows were small.

Train staff better

The room was extremely clean, spacious , beds were comfortable and the front desk personnel were attentive and courteous. The building was well maintained, the outer grounds were litter free, along with plenty of parking all around.

Great experience

Clean room, great staff, comfy beds

I did not like the attitude. I had to call hotels.com and ask them to help. Then I had to go the front desk and ask them to pickup the phone because the "help desk" could not reach them. I like the hotel but this kind of people that is not in is best day, makes you regret your decision, and for sure avoid comming back.

everything was good

Sime nice

Allowing giant dogs in the hotel. Slamming doors at all hours of the night

We enjoyed a quiet night. It was a quick trip

Clean room and breakfast was very nice.

Staff was very friendly. Nice rooms, beautiful lobby.

Fresh breakfast

A very good hotel

VERY NICE HOTEL, GREAT STAFF VERY CLEAN GOOD FOOD

Friendly staff

Only stayed one night, was fine. Clean.

Staff and amenities were great.

The place was great. We would definitely stay there again.

I had a weekend stay in ElPaso, my room was perfect. Clean hotel , bed was very comfortable I actually slept through the night. Very quiet area, The staff were friendly, breakfast was good. I recommend staying here , I always read reviews and this is a 10.

breakfast is good

Great hotel, very clean, safe, good food

Very nice room, spacious bathroom.

I was not told there would be a $10 parking charge at the hotel until I seen it on my statement on my email very disappointed

Terrific place to stay!

Great hotel, very clean quiet great staff restaurants close by

My boyfriend and I had trouble sleeping in the bed (it was lumpy) and the water pressure in the shower was pretty depressing. We asked to move rooms and they accommodated us with no problems. Bed and shower were loads better in the second room. Much appreciated. We had a great stay.

The hotel was fantastic and was in a great area. We came to El Paso for a baseball tournament so having dining and shopping nearby was a huge plus. The rooms were clean and the hotel staff were very friendly. We will definitely stay here in the future!

Clean, nice and good price

The room was great and staff friendly. However, we’ve stayed at least twice at this hotel and for the past year, half of the first floor is closed off with water damage and construction. How come the issues don’t get fixed? The hotel building is relatively new.

The room was disgusting. I went to lay down in bed and there was crusty stains on the sheets that looked like they hadn’t been washed in a long time. There was rust all over the bathtub. Also, the “continental breakfast” consisted of some bread for toast, coffee, juice and waffles. Very disappointing.

Clean

Very bad

Easy going, great quiet staying here. Only they needed to fix the water pressure for sink in my bathroom. They had some issue of a leak that was fixed elsewhere days prior

First time stay, clean,quiet, great staff

Clean room

The staff put us right next to the elevator. when requested to change the room, she said there is no room available. In fact, there weren't many guests at all. She just to lazy to log on to the computer and move us.

The room was very clean. I slept comfortably. The breakfast was fantastic per usual. The desk staff were polite but not warm. Looking forward to staying again

Na

Very friendly staff ,excellent breakfast, nice access able to many restaurants and shopping

Great place to stay

made it so easy for us traveling cross country with my cat! such a smooth check in and check out. loved it

Friendly greeting. Room was clean and comfortable. Yummy breakfast.

Marriott never fails me. This location was perfect for our early flight departure - right around the corner from the airport.

Property was good despite the AC. I stayed two nights and woke up several times because it was so hot. Hotel has motion sensors in the room so they’re not on if no one is in- so both times walked into a really warm room. It’s automatic set to 68, but temp stayed at 69 and was off most of the night. Not comfortable at all. I was offered fans from the front desk but it’d be nice to control your own AC.

Great hotel very clean safe extremely nice helpful staff quiet all kinds of fast food & restaurants around

Will most definitely book again

The staff were not helpful or friendly enough. Looks like we owe them something because we stay in their Hotel. For sure has a training or coaching problem

Always a nice stay

Kind workers, clean room, nice breakfast included

Friendly staff

It was good not great

Best breakfast we have had hands down. The lady manning the breakfast area was amazing and made the experience even better. Walkable to restaurants and rooms were clean and comfortable

We stayed for 3 nights and we are very disappointed since none of those days was our room cleaned nor were we given towels or toilet paper.

This property was very convenient to the airport, shopping, dining, and more. The hotel itself was very clean, but our suite left a little to be desired. Though spacious, it was disappointing that there was trash under both beds when we got there, the lock on the bathroom door didn't work, and the shower curtain has seen better days. However, all in all, it was a pleasant experience with a very friendly staff and great breakfast!

Easy to get in and out of property

It was nice. Clean. Friendly staff. Decent breakfast. Put it in our notes to stay again if needed.

Spacious suites and clean

Room was good, breakfast was great, staff were very nice. The pool was not working so that was sucky but everything else was fine. It’s a great location too

Already did

There was no room cleaning

Great hotel, friendly staff safe parking, very clean room stay here every month

Great quiet and comfortable

When I reported this to the person at the front desk during my check out, he couldn’t care less! I will not recommend this hotel.

It was ok for a 1 night stay.