Extended Stay America Suites El Paso West

It had a kitchen Smelled bad, ghetto location and poor communication. I tried contacting them multiple times for a receipt and they haven't gotten back to me

Don't recommend this hotel they'll cancel your reservation and leave you without a hotel when you're traveling

Arrived about 7:30 on Friday night to be told my reservation was canceled because I didn't pay even though they had a credit card on file they also stated they couldn't call me because there was an a phone number which have a phone number on file I was messaged about a stay when I first booked it but they couldn't message me asking about my reservation and they just canceled me I do not recommend this hotel whatsoever Don't recommend this hotel they'll cancel your reservation and leave you without a hotel when you're traveling

Very good

Room was dirty, and the manager was very disrespectful when we were attempting to get our stuff after being locked out of the room. Terrible experience.

Not much, it was some place to sleep and fairly clean. Breakfast consisted of packaged muffins and coffee. The “lobby” was more of a hallway. The mat in front of the door was thrown off to the side, on the walkway, during the rain earlier in the day and stayed there the whole weekend. Trash in the stone landscaping never picked up. Flooring is worn out throughout the building. A piece of tile was stuck to the wall to protect the wall from the door handle and it fell off when the door was closed for the first time, without it even being touched. I wouldn’t have sat on the couch if I was paid, have me the creeps…

Not much, it was some place to sleep and fairly clean. Breakfast consisted of packaged muffins and coffee. The “lobby” was more of a hallway. The mat in front of the door was thrown off to the side, on the walkway, during the rain earlier in the day and stayed there the whole weekend. Trash in the stone landscaping never picked up. Flooring is worn out throughout the building. A piece of tile was stuck to the wall to protect the wall from the door handle and it fell off when the door was closed for the first time, without it even being touched. I wouldn’t have sat on the couch if I was paid, have me the creeps…

Additionally, there were no glasses available for serving water. The carpet had a large, discolored stain that appeared dirty and possibly uncleaned. Overall, the room did not meet our expectations, and the accommodations were disappointing. I hope management will address these issues to improve the experience for future guests.

Very good

Very good experience. My only complaint is that I had 2 mornings where my keycard wouldn’t work to get into my room. Otherwise no complaints.

N/A

Nothing I wouldn’t know since they were fully booked and cancelled my booking. Never gave me a refund I didn’t like how I didn’t receive a full refund on the booking they cancelled

Nothing I wouldn’t know since they were fully booked and cancelled my booking. Never gave me a refund I didn’t like how I didn’t receive a full refund on the booking they cancelled

Quiet and comfortable N/A

My door appeared as if it was coming out of the frame. Once it was opened. There was hair in the bathroom. I can tell the staff was trying to work with the state of the building.

Great rooms, clean air conditioning was great Room smelled like smoke or old room, water to hot, no kitchen utensils or pans

Great rooms, clean air conditioning was great Room smelled like smoke or old room, water to hot, no kitchen utensils or pans

Hotel canceled my reservation the same day it was reserved for. They didn't even informed me, the way I found out is because I called and the very rude manager said that they overbooked. They kept blaming Expedia for this incident and the ended hanging up on me without an apology or anything. They left me and my 4 minors without a place to stay in another whole city. I had to find a hotel in Juarez because all the others were very expensive since it was Karol G's concert.

When we got to the hotel they had canceled out room and they didn’t have any other ones available we had to be looking for another the whole afternoon

Very good

Location very convenient for me

Perfect location to visit my daughter at school

Room was clean and spacious. Could have used another chair to use at table. Bed was comfortable.

Bed nice hotel. Enjoy very much

Satisfied with the room, and facility was convenient to food and shopping

The location was perfect for what we needed. The bed was too hard for my back.

The location was perfect for what we needed. The bed was too hard for my back.

I rate it at a 10 excellent!

We didn’t even end up staying. We tried to check in, we could clearly see someone in the office sitting down so we waited about 45 minutes before giving up along with a few other people waiting.

A very outdated hotel that could use an upgrade in amenities, TV, and stove. Still, not a bad place to stay with great location

No habia cobijas para el sofa cama

The hotel was very dirty, and the bathroom was extremely run-down. The sink cabinet doors were barely hanging on, and the bathtub felt like it was going to fall through the second floor every time someone stepped in it. The carpet was heavily stained and looked filthy. I honestly can't believe we stayed there. The only positive was that the beds were comfortable. Unfortunately, the sofa bed was terrible. the springs dug into our shoulders all night, making it impossible to sleep comfortably. The one thing this hotel has going for it is the room size. It comfortably fit our family of six, which was exactly what we needed. Unfortunately, that wasn't enough to make up for the poor condition and cleanliness of the hotel.

AC was loud! Beds were smaller then what we paid for. Room stinks and sheets felt like they weren't changed.

The overall cleanliness was unacceptable, and I did not feel comfortable or safe staying there. For the price paid, I expected a clean and sanitary environment. I would not recommend this hotel to anyone until these issues are properly addressed.

The tub had an insert over it and made lots of noise when stepping in it. The shower didn’t have great pressure because the water was still running out tub spout also

Also, there was no hot breakfast served. We could get a cup of coffee from a coffee urn and they had a small assortment of store bought small muffins . The place was very clean and the staff as helpful as they could be. I had to request a hair dryer and had o run downstairs to get it. Air conditioning was good.

I stayed there for approximately two weeks and experienced a slight delay while trying to extend my reservation. During that process, the manager, David, called me and spoke in a very condescending, rude, and aggressive manner. He also threatened to throw my belongings from the room, which I found completely unacceptable. I have submitted a formal complaint and intend to follow up on the matter. Based on my experience, I would not recommend this particular location unless there are significant improvements in customer service. I also felt that I was treated differently as a non-Caucasian guest, which made the experience even more concerning. The interaction left me feeling disrespected and unwelcome. I hope management investigates this matter seriously, as this type of customer service can have a negative impact on the business and its reputation.

Bathroom tub faucet continually dripped. Bathroom sink cabinet draw top was falling apart. Kitchen floor was sticky and the stove top range did not heat up hot enough to cook food within a reasonable timeframe. Two eggs scrambled was at 45 minutes on high heat when we finally just transferred them to a plate and cooked them in the microwave. Same with the peppers and zucchini. All four burners were tried. On high I could lay my hand on the burner. The rest of the room was fine. Clean sheets and the room itself is very large. Just disappointed with the lack of performance of the stove.

Pretty good

Staff are friendly and helpful. Spacious for the price. Huge fridge. Outdated, very limited snack and drink but to be expected for the price.

Staff are friendly and helpful. Spacious for the price. Huge fridge. Outdated, very limited snack and drink but to be expected for the price.

Very run down, holes in ceiling, but was quiet for 1 night.

Looks like the hotel was in the middle of setting up new furnishings and my room was one of the first done. Everything was done well and I had a pleasant stay.

Dirty

Dirty

El precio es relativo al hotel, tiene buena ubicación, personal atento, lo único es que huele mucho a viejo, tiene mal olor.

El staff muy amables , nos proporcionaron cobijas y sábanas para el colchón del sofá -cama. El aire acondicionado falta que enfríe un poco más. La ubicación es perfecta, a los alrededores tienen negocios de comida y es fácil salir con vehículo hacia cualquier rumbo. Sin vehículo es un poco difícil moverse. Por la mañana ofrecen café de cortesía

The room was cool and comfortable. I did not use the kitchen

10/10 good and close to the stadium.

Not a negative but air condition or the device is next to bed a little bit to close. Staff was really helpful and assisted us with fast service even before checking in time. Very grateful since we drove out of town for BTS CONCERT for 12 hours and we're not charging 1000s per night as other places.

Positive : checked us in on the phone because we wouldn’t make it to the hotel until after the BTS concert, was there with key when we got there at 1:30. Room comfortable. The hotel honored our reservation while many other hotels in EP cancelled on people the day of the concert because they could increase cost. Thank you for that. Good people

The staff was nice for our late check in very accomodating.

Very good conditions

The place was dirty and smelled bad

Building was old, had a funky smell but the staff was super friendly .. will not stay again there ..

It was perfect..we had three teen girls and a toddler

I’d stay clear of this hotel. The manager, David, not only charged me for my service dogs, but refused refund when I told him I’d just go somewhere else. Worst service ever

This is my go to hotel in El Paso. I always feel so at home with the kitchen and the large rooms. I love it here. Great area too.

My husband and I have stayed multiple days on two different occasions. We have been pleased with the cleanliness, the helpful, friendly staff and the convenience of the kitchen. Both times, we stayed here because our daughter was in the hospital. The hotel having everything so convenient is a blessing when we were worried about a loved one! PS parking was very easy!

There were no utensils or drinking glasses. The shower wasnt the cleanest. There was only about six inches between the wall a/c and the bed. The other side was okay. Located near train tracks. Ibdrove nearly ten hours the day I stayed. Was worn out. The train whistling woke me up at least twice. For an extended stay hotel, I wasnt overly please.to be clear, the staff was great. The room and location? Not so much. Would I stay sgain? No.

Great place

Very large room, kitchen was a plus. Great for our family. Lots of space.

Liked the room, though not enough space between ac/heat unit and bed, actually almost no space.

Good place to stay. Rooms are lots of room

Favorite place to stay

I paid and booked for two queen beds. I got one queen bed and a couch sofa that the coils were old and horrible. Unfortunately the staff there blamed me booking it on Hotels.com because you sell them they say to like Expedia or somebody else and there’s no guarantees I have never had problems booking through you guys. I checked in about four 430 so I don’t understand how they had no more rooms with two queen beds. I am so frustrated with them.

This is my home away from home when I come to El Paso. The property is safe, clean, convenient and well maintained. Plus, the staff is friendly and happy to help.

Spacious room. Air conditioner did not work initially but staff addressed and fixed it in an extremely timely manner. Hair in shower drain but staff addressed and cleaned it in a timely manner. Great staff.

No breakfast, tom clean, staff great…

It’s a very comfortable quiet stay

Very very dirty in the rooms it is truly a shame that the places have to be in such poor conditions the furniture was broken the ceiling was broken it looked very dirty wherever you looked it was really really bad not planning on going back

Nada que decir.

The room

Room was dirty all kinds of hair in the shower, i cleaned it.

Bueno para estancias cortas y largas

The room was not comfortable. There were young men hanging out in the parking lot. I was worried about my belongings and safety. I expressed my concern with the manager of the hotel. He called the police, but the young men continued to remain in the parking lot. It was difficult to sleep during the night due the young kids making loud noises and banging sounds. I will not stay at this hotel again.

The hotel is very nice, in a pleasant area close to a shopping mall and good restaurants.

We didn't get any breakfast. There was a big group of people that came down together and it was all gone before we could even get any. But we had coffee.

Didn't get to check in bc they were doing their nighly numbers. Had to find a different place.

I spent a terrible night, couldnt sleep at all they have 2 generatos turned on and off every 10 min making a lot of noise and also the walls and the bed were vibrating so hard will never stay again, also the breakfast is only oat meal, coffe, and granola bars

Seguridad y accesibilidad

The staff were very accommodating and wonderful. Rooms were big and clean. Definitely will stay there again.

Bed was bad, not flat, slept bumping. Breakfast was too simple, except hot coffee only instant oakmeal candy bar.

Trash under the beds, hand and bathing towels not clean, strong marihuana smell all over inside and outside.

good service

1

Yes

The room was spotless and the staff was amazing

The motel is good, but it just needs to be clean more. Dirt behind the toilet, the room just needs extra cleaning

Missed first night due to unforseen circumstances. Hotel did not let us stay the remaining nights or give refund for remaining days.

The parking was great and we did not eat breakfast.

Room was outdated, rugs smell, bathroom was dirty, sofa bed was dirty and uncomfortable and they don’t serve breakfast

Nice room relaxing..

Parking ok breakfast very limited room left a lot to be desired room cleaning once a week no good staff ok

Yes to both

Elevator is old and creepy, the room was far from clean, the carpet look dirty, the floor I. The kitchen was sticky, the furniture in the bathroom was falling apart, mint botle of shampoo was insufficient for the 4 of us, we were not able to use one of the chairs because it was real dirty. Fire alarm waked us up at 4:00 AM, it lasted around one minute, but that was enough to take the sleep away from us for that night. Breakfast was a Joke, refrigerated muffins, oatmeal bags, grain bars and coffee. I will not return to this place.

Good

N/a

Clean and quiet

Where room Service is only once a week. Nasty place

Friendly staff

Horrible

Overall a great stay. Hotel a little beat up regarding its look. Needs some good "makeup" to make it look sexy again. Back door wasn't working properly (key wasn't working).

Hotel is conveniently located near the freeway and restaurants

This hotel needs a complete renovation.

Health issues arose and it proved difficult to cancel.

I didn’t stay there call to request a cancellation on the booking or transfer to las Cruces

Location and price were good, but facilities are old, smells like weed and smoke, is not that clean and there are no standard services like room cleaning or breakfast. I wouldn't stay here again.

The room we got smelt like cigarette. Mind you we paided for a non smoking room! Towels stinked horribly sheets & pillows smelt so old. Will never stay here again.

Nothing

Could’ve been a little cleaner but it wasn’t bad. I’d stay here again no question.

I did not stay the night because i booked the wrong day

The price is cheap but you get what you pay for. I booked king size bed and they gave me queen

The room stinks.

Very convenient to the interstate.Clean and quiet.Breakfast very sparse but this was explain us at check in.Cheap and OK.

Location. Convenience close to interstate. Shoppings and entertainment

Other hotels need to take pointers in the set up these guys got I really enjoyed my time here resting up and getting my paper work done it was a nice spot for sure

Poor service

Air conditioning was bad...tv did not work well

Overall it was good. Was on a family vacation