Extend-A-Suites Utep

This place should be demolished in all honesty. I have stayed in many hotel rooms in my time and this is by far the worst one.

Nice clean renovated hotel room with a large fridge and microwave. Friendly front desk people. Enjoyed my stay.

0

THEY HAVE ROACHES!!!! Now mind you I wasn’t expecting the best conditions considering the price per night, but ROACHES NO THANK YOU… I should have known once I arrived 2 hours after check in and the receptionist told me it had to wait an hour for my room to be ready. Got my key walk to the room open the door thing appeared decent at first glance till I was greeted by several roaches on the the bed, floor and ceiling in just about every section of the the room including the bathroom. Grabbed my bag walked to the lobby and promptly asked for a refund and left never to look back.. disgusting do not stay here pay the extra for more comfortable place it’s the worse not sure why Expedia has it on the app

It was infested with roaches , and I never want to stay there again

Reception couldn't find my reservation itinerary number and was reluctant to honor it, but finally asked my phone number and found it.

Paid for ten nights only got one

Air conditioner was broken and making load scrething noise while running. Room upgrades in the first floor are nice. But still lots of cacaroaches all over the room.

Nice Amazing

Roaches everywhere

There was no breakfast it was never provided it was closed everyday, never opened. The office was always unattended. You can never find personal, when you had issues they never got resolved. Trash was never thrown there was roches. People outside drinking and smoking, was very noisy. The beds were dirty I had to wash all the sheets my self. Was very disappointed with my stay. Everything could have been better.

Terrible servicio

Everything. No hot water, dirty room, non working TV. It was a horrible hotel.

Roaches big nasty roaches.

They were bugs on the bathroom, I killed about 17 little roaches, and it had big ants, and small bugs wondering around, the premises need some attention, I would never stay here again , it was awful!!!

Good services No break fast

When we arrived after the check in time around 6pm the rooms were not ready to check in and we had to wait about 45 minutes before our room was ready which complicated things because we were supposed to be at an event by 6:30 but didn’t get a room till almost 7pm.

No pool

This place was absolutely disgusting wall was falling apart the bed was nasty and the staff were so rude and not helpful

It was infested with bugs and cockroaches, was just filthy

Desk person not friendly. No breakfast as advertised, only bad coffee.

The staff was very professional and respectful. I have confidence in the workers Lots of cars in the parking lot and pot holes

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I arrived at 4:30pm and went to check in. The person at the front told me that she was all out of room and that it would be another hour or two hours before she could get me a room. I asked what time check in was, she informed me 3pm (which the website when booking did not reflect this, it actually said 12am). I told her that if we had a reservation why we didn't have room available (thinking we should have priority over any other walk in people) and she just said sorry I don't have anything. We were on a time crunch because our event started at 7pm and we needed to get ready and waiting another two hours was not going to work. The clerk told me she could cancel the reservation for us and we left. I did notice that there were a lot of people standing outside that were waiting (like people that look like they are unhoused or do drugs so I'm guessing they are the ones that take up the rooms and the people with reservations are left on the back burner)

Close to downtown Let anybody just walk inn and think room was not properly cleaned right

Very quite

It was in a good location. The air conditioning was not working, the toilet didn’t flush, and I was told I wasn’t able to stay upon arrival..

Was not so good

Había plaga de cucarachas en el cuarto

My entire experience was great even though I had a little issue in the room but a gentleman named Angel went by and resolved the issue immediately. He was very professional The staff and location. Very near the highways

Being charged twice Cockroaches that I got into my food Little bit water in the shower

The maintenance man was awesome we needed help with something not related to the hotel but he helped us. He was very friendly. We really appreciated all the staff.

Yes Swimming Pool wasn’t keep not clean

Wonderful place very clean ,the personal very friendly,room very clean, bed very confort

It suckered

Horrible

Dirty place ever see in my life

First.. let's talk about the hotel. I would guess it was in the middle of a remodel due to the amount of foot prints tracked into the carpet going in and out of other rooms, the paint smell was abundant and bit and pieces of caulk or paint tracked throughout the room and bathroom. Small toilet lids was laughable. There were drink and snack machines in the hallway because forget about complementary breakfast, so there's that. The lady that worked at night was nice but the young lady that worked the front counter in the morning wasn't a happy camper. My only guess she was related to the new owners because she parked her SUV at the front door which partially block customers driving in to check in. Nasty attitude. Snippy when I asked why there wasn't a complementary breakfast (as it read online when paying for our reservation). I will NEVER stay there ever again. Trash.. Two things were nice. The new bedding and the lady that worked the front counter at night. That's it... Not worth it. I should've took pictures.. I was just happy to GTFO..

Clean room and comfortable beds for a one night stay

The lady at front desk was rude to me as a had reservation and as I was trying tell her I wanted to use another credit card to pay, she dealing with her son and her boyfriend/husband which I guess, cause I truly trying to control myself during this difficult time at check in , I didn't receive a good welcome as we check in to this hotel. As i check out did notify the manager that the person who was there at the time of arrival was rude and disrespectful. She if wanted the room or not cause others willing to pay cash to stay there. I said yes indeed I do want the room . Then tossing me my room card me with no directions where the our room is at, so I had figured myself out your lay out of your hotel. Very much unappealing to my stay at this hotel.

Everything was excellent

I didnt like that breakfast wasnt available even though when checking in the sign showed breakfast hours.

It started complimentary breakfast n none was provided, no coffee, until we asked, there was a homeless by parking lot b n we had to park in front. Doors to enter we're not labeled n no light, very dark coming on at 9pm . A lot of people are coming in from the street to buy refreshments n chips. It felt very weird. There was hair on my bed when I had just pulled my sheets over.

👍

I guess it's true you get what you paying for, but I wouldn't like to stay here again, staff was nice but I felt uncomfortable the whole time because of the roaches and the uncleanliness in certain areas

If I could give this half a star I would. Never ever in my life have I seen such a mess and a place in horrible condition

I didn’t get a room because they were sold our

Was willing to take my booking and upon arrival said my booking was invalid and couldn’t have been valid since they’ve been booked out. Doesn’t respond to verify my refund.

There was supposed to be a refrigerator in the room and there was not supposed to be breakfast and there was no breakfast the water was warm no hot water air conditioning works well TV worked well the staff was very nice and helpful our stay was peaceful and quiet no dogs barking no ladies of the night knocking on the door no children running down the hallway no loud parties even on the weekend I was impressed with that

Great staff in the morning, clean rooms, air conditioning great. Love the view of the mountains only 2 things to complain. No pool and night staff is hardly ever there when needed

The room we stayed in was crawling with roaches. It smelled real bad in there.

The room was dirty and infested with cockroaches

The first room we received was horrible, super dirty. We asked for a change in rooms, got moved to the first floor and it was infested with cockroaches.

They promoted having a pool and it wasn’t able to be used. It was filthy and it was like 103° in El Paso and we really wanted a pool so we had to cancel our room. We were very unhappy.😩😩😡😡😡

Nice

Ac was super cold big room needs new carpet and new beds

N/A

Air conditioner was Great n

Selected a room with two beds. Hotel said they ran out of rooms and were only able to offer a one bedroom. And they didint want to refund or cancel my stay

Nothing

Clean room but AC does not work

staff was great maintence man was great took care of all me . ladies in front desk was very professional and great attitudes

A el aire acondicionado se le salía el agua hacia adentro, y también se salía el agua de la parte de atrás del baño, no tenía horno de microondas y tenía un refrigerador como de casa muy grande para la abitacion así que había reducido el espacio el baño estaba como que lo estaban pintando y los gabinetes estaban vacíos solo había agujeros en su lugar, en otras palabras la abitacion estaba en construcción no estaba terminada al entrar al hotel olía mal, la alfombra de antes de entrar a la habitación muy sucia y olía muy mal a la entrada no recogían la basura de un bote y los restos de comida de otras habitaciones se acumulaba y olía muy mal y daba mala impresión

Big rooms and cold cold ac

The room was infested with roaches, they expected me to buy my own cleaning supplies and raid for the roaches. I over heard the staff say the ribs and toilets were clogged up no a\c in the rooms. We are in a dessert were the weather is horrible it’s too hot even for those guest who have dogs. False advertisement on line saying they provide breakfast and jacuzzi and hot tub. Hot tub has water from years ago always opened if child walks in they are in danger of drowning

Clean room and good air conditioning

Room is infested with roaches..

Don't ever believe the Expedia good reviews, read the bad ones and you will get an idea about a property.

Cheap and clean stay for the night,

Staff was nice

Great location and great prices

Lady in front Office was great

I believe the place was under renovation

Friendly & helpful staff. Great location, right off of I-10. Perfect place to stay for more that one night.

It was an old cheap hotel and I got my moneys worth.

Great to stay for work.

Horrible service, staff, and pretty dirty

Roaches in the room wouldn’t come back

ac didnt work faucet leaks everywhere

I definitely recommend for anyone’s next stay

El personal muy amable

Clean and confortable

El staff es problemático, particularmente una mujer (desconozco si es joven o grande). No escucha al huésped, interrumpe cuando se le está explicando la situación, su atención al cliente es pésima (presencial y telefónica), nos dejó entrar casi como si nos estuviera haciendo el favor de hacerlo y como si nos estuviera haciendo el favor de respetar el precio por la reservación que hicimos desde hace 4 meses atrás. En llamada telefónica, a todo decía que no sabía nada y al momento de pedirle un correo electrónico, lo pasó erróneo. Se intentó confirmar esta reservación con ella, pero insistía en que no estaba en su sistema y se rehusaba a reservarnos (cosa que ya estaba hecha, ni siquiera se molestaba en escucharme). Tenía la intención de querer cobrar más el día que llegamos por temporada alta y no puso muchas trabas para hacer check-in; al final se mostró molesta de tener que dejarnos pasar y nos dijo que procuráramos que el mánager no nos viera, porque nos cobraría 400 USD extra por ser fin de semana. Pésima atención por su parte.

Literally loved the view! 100% would go back.

Sunday comes, we call down to the desk to ask about the roll-away, are told they don't have any but can bring a mattress. When we get back to the room later that evening, no mattress, just an extra blanket and pillow. The staff never let us know that a roll-away or mattress wasn't available or we would have made other accommodations. The toilet never flushed properly. The shower didn't drain properly. When we spoke with the manager upon check out his attitude was one of indifference to the situation, never once offering the simplest of apologies. Never again will I stay at one of these facilities.

Roaches in room

I had reservations and they some hoe didn't accept my confirmation #. The lady at the front desk was so rude and had so much attitude it was shocking. She literally called me a liar when I said I had a confirmation # and grabbed my phone from my hand to see it. When she saw it she said it wasn't real. I was so upset I snatched my phone back and left.

Muy bien el hotel excelente ubicación, muy serca de todo, cuartos limpios y una excelente atención por el personal

Staff was so friendly and kind.

MY ROOM WAS CANCELED WITHOUT MY KNOWLEDGE AND THEN THEY HAD THE NERVE TO TELL ME THAT THERE WAS NOTHING THAT THEY CAN DO. THEN THEY WERE TRYING TO SELL THE ROOM FOR OVER $500 DUE TO SPECIAL EVENTS HAPPENING IN THE CITY. I WAS LEFT WITH NO ACCOMMODATIONS AND HAD TO SCROUNGE TO FIND SOMETHING LAST MINUTE.

Room smelled and had roaches

It is dirty. The first set of sheets were full of dog hair

Old floor felt week mold on roof

2. No internet. 3. Telephone doesn't work to call to reception.

Everything was perfect room was clean stuff was A+

The front desk clerk was very rude when me and my aunt got to our room the television did not work we could not get a signal they had no towels and then we discovered there was no running water and they had roaches needless to say I went up to the office told them I wanted my money back and we went to the comfort inn by the airport and I still haven't received a refund

If you have kids PLEASE DO NOT STAY HERE. Yes, it cheap, but it's cheap for a reason. The place was dirt from the outside and the hallway. There was beer cans and so much trash just laying around. The rooms are indoor but for some crazy reason the door were prompt open with rocks, the doors were dirty. Under the staircase there was pillow and blankets (UNDER THE STAIRCASE of the hallway). Homeless can clearly sleep there. You can smell weed and people at 2AM knocking on doors. The fron desk lady was kind. There was no breakfast. The room does have a refrigerator and microwave. Tv does not have a control.

When we first arrived my wife had to request a new room due to it smelling bad after being moved to another room we asked about the refrigerator that was advertised online so they brought it so we can use the freezer for our child’s breast milk

Ths staff was terrible, never back

Roaches, dirty linens, nonwash cloths, no front desk attendant until calling them 5 times

Staff is very helpful and respectful will recommend to anyone very clean and great view of downtown

We got two beds and had to end up sharing one bed because the other bed’s bedsheets were dirty and stained and the pillows had stuff on them too. We also tried to shower and the shower wouldn’t turn on. We had leftover food and were going to put it in the fridge and it was covered in mold.

The clerks were incredible and very helpful

Cuarto 119

Stains on various places. The outside environment smells. Pictures lied on how great it looks.

The room is good for the price paid. I feel like it could be improved by the cleaning crew paying attention to the simple things such as making sure there's towels & toilet paper in the room

Great receptionist. Very kind and helpful. I will dtay again.

We were greeted by a revolting sewage smell around the whole property, and there were roaches on the bed and in the hallways. We had left our luggage to go and eat, but when we came back there were roaches on the bed, so we took ou stuff and left.

It was a disappointing place to stay, we were expecting more. Everything is old, smelly and humid. We didn’t like it. The only good thing is that is near to any concert at UTEP Sunbowl Stadium.

I booked the hotel because of its great location next to the Franklin mountains, and thought that I was going to have a night with wonderful view. The view was OK, I guess, but the condition of the hotel was terrible. The carpets are DIRTY, have not been shampooed for ages, the room is crawling with small cockroaches, water leaked from the bathroom faucet, and so on. With the a little bit of maintenance this place could have been a very nice hotel, for the furniture was still good, the view wonderful, and the curtains were nice once. Terrible lack of cleanliness. The rooms also need a hot water kettle, so that the guests could make tea for themselves in the morning.

Good friendly service clean rooms

Clean room, great customer service

Clean, Peaceful, Comfortable

No breakfast, when they said they have one. Property is under remodeling and Laudry department is a mess and dirty

Nice people!

Lobby desk was filthy And half built. Rooms lacked security locks and the rooms were dirty. There was only showering items for 1 person when the room rented was to accommodate 4. I had asked for more shampoo and towels and was told that we would get it at checkout time. Like what for? And when I asked for a towel again I was handed a mat and was told that was all they had. On my way out of the shower there was a huge cockroach running to my bed. It stated it was a smoke free room and it seemed like purposeful they where smoking out out door. I had to put down the towels we had used to cover the door gaps to avoid filling the room with smoke. After all this you might ask why we still stayed there. 1 when I booked it the pictures did not at all represent the place and 2 we had been driving for 16 hours straight and just wanted a place to rest. Not perfect at all. We checked in at 9 pm and out at 3 am I added a few pictures. Again I was tired and didn’t really want to deal with it.

We were satisfied with our stay for the price we paid. The front desk clerk, when we checked in, wasn't very welcoming. She just seemed like we were a bother to be checking in. The gentleman that we checked out with was extremely polite and thanked us for staying and to come back again. We did hear a lot of noise from upstairs late at night. I think it was construction, but I'm not sure. but overall, it was a decent overnight stay for us. Thank you.