Extend-A-Suites Utep

They promoted having a pool and it wasn’t able to be used. It was filthy and it was like 103° in El Paso and we really wanted a pool so we had to cancel our room. We were very unhappy.😩😩😡😡😡

Nice

Ac was super cold big room needs new carpet and new beds

N/A

Air conditioner was Great n

Selected a room with two beds. Hotel said they ran out of rooms and were only able to offer a one bedroom. And they didint want to refund or cancel my stay

Nothing

Clean room but AC does not work

staff was great maintence man was great took care of all me . ladies in front desk was very professional and great attitudes

A el aire acondicionado se le salía el agua hacia adentro, y también se salía el agua de la parte de atrás del baño, no tenía horno de microondas y tenía un refrigerador como de casa muy grande para la abitacion así que había reducido el espacio el baño estaba como que lo estaban pintando y los gabinetes estaban vacíos solo había agujeros en su lugar, en otras palabras la abitacion estaba en construcción no estaba terminada al entrar al hotel olía mal, la alfombra de antes de entrar a la habitación muy sucia y olía muy mal a la entrada no recogían la basura de un bote y los restos de comida de otras habitaciones se acumulaba y olía muy mal y daba mala impresión

Big rooms and cold cold ac

The room was infested with roaches, they expected me to buy my own cleaning supplies and raid for the roaches. I over heard the staff say the ribs and toilets were clogged up no a\c in the rooms. We are in a dessert were the weather is horrible it’s too hot even for those guest who have dogs. False advertisement on line saying they provide breakfast and jacuzzi and hot tub. Hot tub has water from years ago always opened if child walks in they are in danger of drowning

Clean room and good air conditioning

Room is infested with roaches..

We waited at the front desk for 30 min waiting for the person to show up

Don't ever believe the Expedia good reviews, read the bad ones and you will get an idea about a property.

Cheap and clean stay for the night,

There was no breakfast but it was peace and quiet. It was piecing quiet.

Staff was nice

Great location and great prices

Lady in front Office was great

Rude front desk lady

I believe the place was under renovation

Friendly & helpful staff. Great location, right off of I-10. Perfect place to stay for more that one night.

Counter ladys awful ?

Nothing! Property was terrible! The hallways were extremely hot! The rooms were dirty & smelled. The shower was backed up & the sink was really backed up. There was no toilet b paper. The maintenance didn’t come to fix the sink until we were checking out.

The only thing that bothered me was the noise in the hallway early in the morning was annoying as it could have waited until after the guests had checked out. Noisy hallway No condiments Lousy breakfast. Nothing but coffee and yogurt.

Not a good area I didn’t they have what you call a extremely high level of certain type of guest who are not in the best state of mind and influence around there property not safe for a family to be around

Couldn't stay longer lol

No A/C and cockaroches everywhere. Disgusting

Just the location. Nothing really

The best was comfortable The cleanliness. Roaches every where I’d prefer a refund

It was an old cheap hotel and I got my moneys worth.

Great to stay for work.

Comfortable beds One of the rooms had a large stain on the floor. There is remodeling so both rooms had a kitchenette that was not working in a full-size refrigerator in such a small room. I believe the transition is to go from hotel room to an extended. Stay some ceiling tiles at the entrance were out of place.

Horrible service, staff, and pretty dirty

None

Roaches in the room wouldn’t come back

I don’t like anything about this property at all except that they don’t charge an incidental fee. There’s so many things, i called prior and they were very rude but i let them know i was traveling from Nevada and would arrive after hours. I got here and the lobby was open and i was calling and ringing the bell that the sign told me to do for after hours. Finally someone answered and she was rude once again im guessing because she was clearly asleep. She checked me in and we get to the back where she said our room was located and the door wasn’t even closed to enter the building we learned it does not close all the way so it’s just accessible all night. We get to the room after driving all day long and we had stopped at Walmart to buy soups and sandwiches for dinner just something quick and easy. I had asked prior if they had a microwave and they said yes but we get here and microwave doesn’t work and ac does not work so we’re like okay let’s just stay calm we’re just here to sleep. I decide to take a cold shower to handle the warmth of the room and the water does not even get hold. I booked for 4 of us and there was one towel. I went to the front desk to try and see if i can use the microwave and i had to call the number again and i asked if there was a microwave we could use and she said no and i said okay cause ours don’t work and we’re trying to eat our food and also the ac is out and she said that she was not able to get a microwave and move it for us. I didn’t even mean that i was thinking in the lobby area they have a breakfast area that opens in the morning so i was thinking she could be kind enough to unlock the door so we can microwave our food for 4 mins. Nope she did not and i asked if we could move to another room and she said she didn’t have anymore with two beds. There also is no ice and the vending machine was sold out. It’s been terrible and it definitely is not because the price of this place because i have stayed at many hotels as I’ve been driving for 8 days from Houston to San Francisco. I have not had this experience at any other hotel.

ac didnt work faucet leaks everywhere

the place was infested with roaches

Comforters were white and stained, the bottom of the bathtub had been painted with latex paint and was peeling up and clogged the drain. Night staff was rude, no cover on the ac and the website did not indicate that their pool was closed. Also, there was some sort of fungus or something growing along the carpet on the first floor.

I definitely recommend for anyone’s next stay

El personal muy amable

Clean and confortable

No Breakfast as advertised. We left early before our stay was completed to the cockroaches coming out of the tub.

El staff es problemático, particularmente una mujer (desconozco si es joven o grande). No escucha al huésped, interrumpe cuando se le está explicando la situación, su atención al cliente es pésima (presencial y telefónica), nos dejó entrar casi como si nos estuviera haciendo el favor de hacerlo y como si nos estuviera haciendo el favor de respetar el precio por la reservación que hicimos desde hace 4 meses atrás. En llamada telefónica, a todo decía que no sabía nada y al momento de pedirle un correo electrónico, lo pasó erróneo. Se intentó confirmar esta reservación con ella, pero insistía en que no estaba en su sistema y se rehusaba a reservarnos (cosa que ya estaba hecha, ni siquiera se molestaba en escucharme). Tenía la intención de querer cobrar más el día que llegamos por temporada alta y no puso muchas trabas para hacer check-in; al final se mostró molesta de tener que dejarnos pasar y nos dijo que procuráramos que el mánager no nos viera, porque nos cobraría 400 USD extra por ser fin de semana. Pésima atención por su parte.

Literally loved the view! 100% would go back.

Sunday comes, we call down to the desk to ask about the roll-away, are told they don't have any but can bring a mattress. When we get back to the room later that evening, no mattress, just an extra blanket and pillow. The staff never let us know that a roll-away or mattress wasn't available or we would have made other accommodations. The toilet never flushed properly. The shower didn't drain properly. When we spoke with the manager upon check out his attitude was one of indifference to the situation, never once offering the simplest of apologies. Never again will I stay at one of these facilities.

Very good rates thru booking app and good location, right off the interstate and close to Dr office Reception lady said I didn't have a reservation even tho I had an email stating I did, Reception area was not welcoming and there was a bad smell all the time I was there, ended up not staying after all

Roaches in room

I had reservations and they some hoe didn't accept my confirmation #. The lady at the front desk was so rude and had so much attitude it was shocking. She literally called me a liar when I said I had a confirmation # and grabbed my phone from my hand to see it. When she saw it she said it wasn't real. I was so upset I snatched my phone back and left.

Hated everything

Should be condemned.. mildew carpet and a/c bathroom horrible Unlivable

Muy bien el hotel excelente ubicación, muy serca de todo, cuartos limpios y una excelente atención por el personal

Staff was so friendly and kind.

MY ROOM WAS CANCELED WITHOUT MY KNOWLEDGE AND THEN THEY HAD THE NERVE TO TELL ME THAT THERE WAS NOTHING THAT THEY CAN DO. THEN THEY WERE TRYING TO SELL THE ROOM FOR OVER $500 DUE TO SPECIAL EVENTS HAPPENING IN THE CITY. I WAS LEFT WITH NO ACCOMMODATIONS AND HAD TO SCROUNGE TO FIND SOMETHING LAST MINUTE.

Room smelled and had roaches

It is dirty. The first set of sheets were full of dog hair

Old floor felt week mold on roof

2. No internet. 3. Telephone doesn't work to call to reception.

Everything was perfect room was clean stuff was A+

The front desk clerk was very rude when me and my aunt got to our room the television did not work we could not get a signal they had no towels and then we discovered there was no running water and they had roaches needless to say I went up to the office told them I wanted my money back and we went to the comfort inn by the airport and I still haven't received a refund

If you have kids PLEASE DO NOT STAY HERE. Yes, it cheap, but it's cheap for a reason. The place was dirt from the outside and the hallway. There was beer cans and so much trash just laying around. The rooms are indoor but for some crazy reason the door were prompt open with rocks, the doors were dirty. Under the staircase there was pillow and blankets (UNDER THE STAIRCASE of the hallway). Homeless can clearly sleep there. You can smell weed and people at 2AM knocking on doors. The fron desk lady was kind. There was no breakfast. The room does have a refrigerator and microwave. Tv does not have a control.

When we first arrived my wife had to request a new room due to it smelling bad after being moved to another room we asked about the refrigerator that was advertised online so they brought it so we can use the freezer for our child’s breast milk

Ths staff was terrible, never back

Roaches, dirty linens, nonwash cloths, no front desk attendant until calling them 5 times

Staff is very helpful and respectful will recommend to anyone very clean and great view of downtown

We got two beds and had to end up sharing one bed because the other bed’s bedsheets were dirty and stained and the pillows had stuff on them too. We also tried to shower and the shower wouldn’t turn on. We had leftover food and were going to put it in the fridge and it was covered in mold.

The clerks were incredible and very helpful

Cuarto 119

Stains on various places. The outside environment smells. Pictures lied on how great it looks.

The room is good for the price paid. I feel like it could be improved by the cleaning crew paying attention to the simple things such as making sure there's towels & toilet paper in the room

Great receptionist. Very kind and helpful. I will dtay again.

We were greeted by a revolting sewage smell around the whole property, and there were roaches on the bed and in the hallways. We had left our luggage to go and eat, but when we came back there were roaches on the bed, so we took ou stuff and left.

It was a disappointing place to stay, we were expecting more. Everything is old, smelly and humid. We didn’t like it. The only good thing is that is near to any concert at UTEP Sunbowl Stadium.

I booked the hotel because of its great location next to the Franklin mountains, and thought that I was going to have a night with wonderful view. The view was OK, I guess, but the condition of the hotel was terrible. The carpets are DIRTY, have not been shampooed for ages, the room is crawling with small cockroaches, water leaked from the bathroom faucet, and so on. With the a little bit of maintenance this place could have been a very nice hotel, for the furniture was still good, the view wonderful, and the curtains were nice once. Terrible lack of cleanliness. The rooms also need a hot water kettle, so that the guests could make tea for themselves in the morning.

Good friendly service clean rooms

Clean room, great customer service

Clean, Peaceful, Comfortable

No breakfast, when they said they have one. Property is under remodeling and Laudry department is a mess and dirty

Nice people!

Lobby desk was filthy And half built. Rooms lacked security locks and the rooms were dirty. There was only showering items for 1 person when the room rented was to accommodate 4. I had asked for more shampoo and towels and was told that we would get it at checkout time. Like what for? And when I asked for a towel again I was handed a mat and was told that was all they had. On my way out of the shower there was a huge cockroach running to my bed. It stated it was a smoke free room and it seemed like purposeful they where smoking out out door. I had to put down the towels we had used to cover the door gaps to avoid filling the room with smoke. After all this you might ask why we still stayed there. 1 when I booked it the pictures did not at all represent the place and 2 we had been driving for 16 hours straight and just wanted a place to rest. Not perfect at all. We checked in at 9 pm and out at 3 am I added a few pictures. Again I was tired and didn’t really want to deal with it.

We were satisfied with our stay for the price we paid. The front desk clerk, when we checked in, wasn't very welcoming. She just seemed like we were a bother to be checking in. The gentleman that we checked out with was extremely polite and thanked us for staying and to come back again. We did hear a lot of noise from upstairs late at night. I think it was construction, but I'm not sure. but overall, it was a decent overnight stay for us. Thank you.

Jesus Loves You!!

Yes me and my family would stay again.

I specifically chose this hotel because it was away from the hustle of downtown. After arriving and before check-in time, I drove around the property and immediately wanted to cancel and stay somewhere else. The property just looked that bad. I stuck with it and during my check-in the cops where there for a call about some vehicle vandalism (broken out window). I'm not sure if there are new owners or management, but the hotel seemed to be in the process of making improvements. Because of the construction just off the front desk, I figured there would be no breakfast for guests in the morning. I didn't even check. The check-in was quick and the staff was friendly. But then I got to the room. The room smelled (a mix of funk and mold, maybe), had bugs (not big enough to hurt me), and was in desperate need of repair. The varying wifi signal was mostly weak (and I was just upstairs from the front desk/office). This was the mostly disappointing part of my hotel experience. I did appreciate the large refrigerator and microwave, the quiet restful night, and the clean bathroom which included the towels and wash cloths. I would not stay here again, which is a shame because the property could be really nice. Maybe the hotel will be in better shape after updating/construction.

The phrasing "you get what you paid for" could not be more real in this situation! As soon as I walked in I noticed stains on the sheet and blanket, a dead cockroach and an alive beetle. The sink faucet is not even attached to the sink and the plug for the sink is closed without any way of opening it so when you try to wash your hands it just fills up with water. It was hard enough getting hot water in the shower but once in the shower you might as well be swimming in at least an ankle deep of water I didn't see how far it would fill up because I got out pretty quickly. Not to mention the shower does not get full pressure because it is coming out of the spout as well. It is very unfortunate there is no fan or ventilation in the bathroom because if you have a husband or IBS there is no hiding it in the whole room. We are regretting not spending a few more dollars to go to the Super 8. We will not be back and we will never be this cheap again LOL

Nice friendly staff. Very quiet location. I enjoyed my stay

There were roaches everywhere, smelled terrible & the air didn’t work

It was completely infested with roaches staff stated that it was the time of the year and they were spreading throughout the city

Martha at the front desk and the housekeepers are awesome. I had an issue with rain coming into my room

Location to campus is convenient but this is outweighed by the serious absence of proper amenities, including an elevator for the handicapped, A/C in the hallways, and front desk staff overnight and into late morning (the phone goes unanswered until early afternoon on our visit)

This Hotel is in terrible condition and need of repairs and maintenance. The room was infested with cockroaches and other bugs.

Room was filthy. Carpet was sticky and was obviously never shampooed. Baby Cockroaches in the bathroom and sink cracks crawling around. Maid service was dismal. Came in the room to just take trash and exchange towels never made the bed. Had do not disturb sign but someone attempted to come in. Front desk was not welcoming and instead of asking for my name on the reservation she kept asking me when I made the reservation. Hallways are dark and some parts of the hallway don’t have a ceiling.

There was no recepsionist at the hotel at night I never got my room. They even left a sign that said we will be back at 8:30AM and all the hotels nearby were sold out. After a few hours I was able to get a room somewhere else in a location very far feom there.

Room was clean, comfy bed. They let us check in a bit earlier. Remodeling. In the reservation said continental breakfast but when we got there they told us that it’s been a while that they don’t serve breakfast. Overall it worked for us, price was very accessible, good location and comfy bed.

It's ok. Nothing special.

It was a great value for the money on a concert venue night near concert. It’s being renovated.

I did reserve and didnt get my room

When I went to check in, the receptionist commented that they were not taking reservations made online and that they no longer had any rooms available. I explained that I had already been charged, and she told me that she couldn't do anything because I had made the reservation with an external company. So I need to refound the money since my reservation was canceled by the hotel once Arrive in. Regards

Got charged for a hotel room that i didnt even stay in

ESTUBO BIEN SOLO QUE EL AIRE NUNCA FINCIONO, LA PERSONA DE RECEPCION NOS DIJO QUE TODOS LOS CUARTOS ESTABAN CON EL MISMO PROBLEMA, QUE TRISTE QUE SI SABEN EL PROBLEMA NO LO ARREGLEN

Sink was filthy and had to scrub it clean as if it had backflowed and had hair and food stuck to it.

No hot water and broken A/C

it has recently been renovated and it was nice and clean. Location is great.

It says free breakfast and we were told by the receptionist that the breakfast has been discontinued since 2018. Misleading indeed. There was no alternative offered like a kettle or coffee maker in the room either

for the balance of the week. The property is being updated by ownership (former Howard Johnson)

Hope fully the management would look into these areas which would enhance the property image.

It smelled like cat urine the locks on my door didnt work no microwave or water in jacuzzi. Felt very unsafe

I stayed for about a week great for the price and nice and clean !

I felt unsafe because someone tried to come in my room.

avoid this place.

The pool is off service, not clean, I found a cockroach

Friendly staff

There was hair or pubic hair on bed sheets. No hot water, no water in toilet to flush u had to turn the water thing on at bottom of toilet to flush and mini fridge doesn’t work. Asked for my mom back went to different places for cheaper. Red Roof go there. Staff was awful to. Not safe in D area the Main door to buzz in was wide open for the public.

I didnt have hot water in my room.

Friendly staff

Staff is friendly and helpful

Hotel needs upkeeping and the staff needs to be more courteous