Embassy Suites by Hilton El Paso

facilities the faucet of the bathtub was leaking, it was not repaired, sink was not cleaned in our arrival

I give you a -0 score. I definitely don’t recommend it.

Nice

Heater didn't work in room. They sent maintenance, but couldn't fix it.

Service was outstanding, clean room,breakfast was hot and fulfilling.

The staff at this property that we interacted with were great, but the property was warn down and in need of significant maintenance.

Thank You so much

The room was great and spotless!

Solo no había jabón para cuerpo en el dispositivo

Good prices with great amenities. Wish water was available as a courtesy though .

I like the location. Everything was good on this stay.

I like the location. Everything was good on this stay.

Location There was a leak in the room

Location There was a leak in the room

Todo muy bien quedé muy satisfecha y fue mi primera ves que me hospede a qui

NA

Rooms need updating

Emily was helpful but the other girl was rude at the checking desk, room was clean, breakfast was excelllent , air conditioner leaked water in the restroom and carpet got wet ive always stayed at this Embassy in El Paso but never have i seen it this terrible working condition and rudeness I hope this gets to upper management and they will make it right with a free night maybe with Expidia help I can get this resolve

Every time I visit my grandson in Fort Bliss I’m staying at the Embassy El Paso my grandson love the pool my husband loves the work out area that being said we are very pleased with our stay

Good just upset I wasn’t able to get refund for checking out early

It was nice.

The rooms are spacious and comfortable My bathroom sink was clogged

The rooms are spacious and comfortable My bathroom sink was clogged

Air conditioning not working tio hot

Air conditioning not working tio hot

Awesome hotel and staff, great rooms, comfortable beds and awesome breakfast

El cuarto, desayuno, alberca, hora feliz, todo nos gustó mucho!

This was a great place to stay with kids! The pool was excellent and very clean. Every staff member we interacted with was helpful and friendly. The made to order omelettes were really good. Would definitely stay here again!

Comfy beds, happy hour, and a nice atmosphere… nothing more to ask for! Great stay!!!

Cleaning staff left cleaning materials in room, tv was unplugged, bdrm air vent was turned toward wall and room was hot.

The hotel is okay, it has seen better days. Rooms are spacious, a lot of outdated features and fixtures. Noticeable rust, wallpaper peeling and small stains on the walls. Loved the breakfast, happy hour and indoor pool.

The breakfast included with your stay was good.

Smelly rooms, stains on couch, shower is separate from wash/sink area and is super tiny and confined, toilet was lose and made noise every time it moved.

Great day for me and my two sons. The pool was great, looked for happy hour, and the breakfast. Everything met expectations

Great day for me and my two sons. The pool was great, looked for happy hour, and the breakfast. Everything met expectations

Only downside to this was that we had checked in and arrived at 2:45 and the hotel room wasn’t ready till four. A lot of people were waiting and we’re upset so I just feel like they need to be more on top of turning the rooms so that they’re ready on time.

Happy Hour was good but the snacks were not restocked throughout happy hour and there was not enough for everyone.

N/a

N/a

Lights went out for an hour

Free parking, free breakfast and a nice “Happy Hour “ for Hilton Honors members. Although the hotel is conv

Pool chemical levels were unbearable! We swam/sat in jacuzzi for MAYBE 20 mins, our eyes were burning! TV in "living room" area of our room, had NO volume, so therefore, we weren't able to use it . No ice machine in order on top floor. Last night we stayed there was a big power outage (we know it happens) but staff was so unprepared it was almost scary knowing they'd be so unprepared if there was a REAL emergency. . We LOVE EMBASSY and this was our third time visiting. We are disappointed.

Overall, we had a great experience, although the air conditioning system wasn’t cooling as well as it could have. Other than that, it was a great time. The staff is always amazing !

Room was immaculate. Big and comfy. Breakfast was good. Restaurante was closed on sundays. The bar is open 5pm to 10pm. They give u 2 drinks free and snacks. Breakfast is included. You have to pay for parking, $10 a day. Hotel is real clean and nice but not worth what i paíd a night, not for being in El Paso. $175. Hotel is close to many places to go.

Room was clean, staff was friendly and very accommodating. The hotel is close to restaurants and stores.

The room didn’t come with enough towels for the amounts of guests that can occupy this room. Called housekeeping, they never answered and I was unable to leave a message due the voicemail being full. Therefore I had to stop by the front desk just to obtain my towels. Breakfast was by far the worst and I arrived only 30 mins after breakfast started. The food was dry and cold. No accommodations for those who don’t eat pork. The waffles were eggo waffles not real battered nor Belgium waffles. Did not get to enjoy the pool. Decent pool hours but there should be a curfew for kids . I wanted a evening/night swim but the pool was full of kids even at 10 and 11pm, what adult wants that ? the aesthetic of rooms could be modernized. Everything looked outdated. My room temp stayed relatively warm. The thermostat would say its 74 degrees while being on 65 or 68,69 degrees. Overall I’ll give my stay 6.5/10

Our room exceeded our expectations. The lobby area was excellent for watching the game. The breakfast was great.

Breakfast was good! Thank you

Room was clean and large.

Great stay! My only concern was the elevator… waits too long and we notice that staff (maids) use the elevator’s to move from floor to floor with all there gear… making this difficult for any one else to use the elevator so it adds to the waiting time. Other than that you’re breakfast was fabulous and we had great service. Would definitely stay here again… 😊

Nice and clean room

Our room was so hot, it took forever to cool down, and our return duct was leaking, which made the carpet super wet. I believe there was mold, grayish patch close to the leak. Housekeeping left another guests salsa in fridge and it stank.

Breakfast was amazing No towels on my room or my mother in laws room no soap to wash hands Kleenex box empty

Breakfast was amazing No towels on my room or my mother in laws room no soap to wash hands Kleenex box empty

Everything

Excellent staff and facility Every thing was excellent

I had blood stains on my linens and towels 👎 very disappointed

The room was hot … but overall our stay was great

Breakfast rates better than most. Excellent omelette station. But everything feels a bit stuffy, dated, a little stale. If you’re accustomed to @nice” hotels this falls a hair short.

Pushing is limited.

Amenities were not so good, breakfast was not very good. Will look at other options when I return to El Paso.

Breakfast selection/buffet is excellent

Poor water pressure and no hot water

We had a great stay everything was beyond my expectations 👌

Love breakfast, omelette made with whatever you want, excellent.

It was a very nice stay everyone was helpful and the breakfast is amazing

Staff was great food was amazing!! Pool was really dirty hair was floating everywhere and the water was super cloudy.

Great stay will be back. The breakfast was the best by far!

Good overall.

Should we cancel the whole review because I don’t want to write one?

Embassy Suites seriously needs to redo this building top to bottom. Not the little Patchwork fix here and there they need to completely replace the air conditioning, room furniture and fixtures, completely redo the swimming pool. Also what's with charging people $10 for parking when there's no parking garage. Breakfast is good.

The only reason I didn’t say anything at check in was because me and my family were extremely lethargic and had severe jet lag, we just wanted to sleep before we drove 7 hours to get home. But here is the list of things that need attention AC works poorly, 75 degrees all night long I had to sleep in my drawers! Refrigerator leaks water onto tile floor and runs into carpet, the most alarming issue there is Black mold on ceiling near ac filter and to make matters worst Shower does not work properly. I requested to talk to the manager at check out and was told to wait for him. I waited five minutes and told the receptionist I was leaving, manager seemed busy with a contractor of some sort. Receptionist said leave my number and he’ll call me back. I waited 12 hours and didn’t call.

Always great experience with this Group!

Well to start off had no idea I would have to pay for parking it's only 10 bucks ok. Then to get to the room and the door was stuck wouldn't open at first, finally got in and the air conditioner didn't work. They said they had 6 complaints about the air conditioner still never got fixed. Im dumb for still staying here, we went to the pool in the evening and couldn't even stay in there smelled like mold so we went back to the hot room. Went to ask about the air conditioner they said they were still looking into it. Yeah right! The maintenance guy was kinda rude. Breakfast was decent actually but they didn't have a big selection of food. Overall I would say this stay at this hotel was poor and would not recommend it!

Bbgghgh

The room and property were decent. I believe the shower heads can be upgraded but overall cleanliness was okay. Only real con was that there was no hand soap upon checking in, even asked the front desk and they couldn't find any. Had to wait until the next day to receive some. Also, the hotel sits next to Interstate 10, so if your room is on the sides closest to the highway, the roaring of the semi trucks will wake you up and won't let you sleep. Love the lobby.

……………………………………………………………..

Better ac in rooms

We stayed at the Embassy in El Paso Tx and it was horrible. The carpet was all stained up the glasses in the room had lip stains still on them. On Saturday morning at 5:29 Am they started doing some maintenance with electrical drills then on Sunday they painted the halls and on Monday they had the water shut off.. I will never ever recommend this hotel to anyone and will never stay there again.. We asked the manager on duty why they would do maintenance like that so early in the morning he laughed it off NO APOLOGIES or anything.. RIDICULOUS!!!

Clean rooms

No towels and no toilet paper

I stayed for one night, the room has a stain and mold on the ceiling. The pool had way to much bleach, kids running and way to loud. It was passed 10 at night and a bunch of people downstairs were to loud they didn't have any respect for anyone that were sleeping. In the room i was in there was only one towel, we asked for four towels but they gave us floor towels they were tiny and felt like sandpaper just because their wasnt any towels cleaned.

My room had a musty smell, ac didn't work in second room.. we all slept in the living area sofa sleeper. rooms are out dated.. we won't be staying here again.

Property was nice but aging a bit

Good Customer service

Everything as good. Thank you!

Check in was suppose to be at 3 it was after 4.

Worse experience ever we have always stayed at this location never had a problem until this time we had to change rooms 3 times and all 3 time were horrible and breakfast was horrible hotel management did nothing I’m still trying to get my refund have not got a response very bad location I would never recommend it

Didn’t get any bath towels. Sink wouldn’t drain.

The made to order omelettes made this hotel just super classy

Great stay

Fue muy mala la estadía nos cambiaron de cuarto 3 veces la razón el aire acondicionado no servía fueron dos días la semana del 4 de julio fue terrible la primera noche mi cuarto estaba a 74 y subía llego a77 grados , no se podía bajar mantenimiento fue y dijo que ya lo había desbloqueado pero no estaban funcionando bien y el mismo ordenó el tercer cuarto donde empezó a caer aguaaa durante la madrugada por la noche incómodo lo reporte y me cambiaron de cuarto y fue lo. Mismo al día siguiente volví a reportarlo me dieron otro cuarto ya el tercer cuarto y durante la madrugada me levanté al baño y se me mojaron mis pies porque estaba cayendo agua del techo y se estaba despegando pedazos del techo tengo fotos del techo y de los dos cuartos que la refrigeración o aire central no servían me resolvió la aplicación de hotel solo una noche y Hotel Embassy dijo que me resolvía el reembolso de la segunda noche no lo izo también tardaron más de 40 min en darme mi primer cuarto porque estaban bajos de personal y me lo entregaron sin toallas ni jabón para las manos , personal de front desk lo resolvió

All around great hotel! I have not experienced another hotel where the staff was as friendly and helpful as this hotel!

Very nice hotel with excellent service! Breakfast buffet was a plus!!! Will definitely stay here again and recommend it to others

I asked for more staff stated they would bring some never did. I saw housekeeping the next morning they stated they didn’t have any. We only stayed 2 night’s we had to use hand towels to bath. Best part was the breakfast because of the omelet station.

We have stayed at this hotel for years, but this last experience was not the best. The staff did not seem very happy whenever we requested more towels or anything extra that we needed. They always seemed to be in a bad mood. I’m sure it was because of the large number of people staying at the hotel for the track meet competition, but that’s not the guests’ fault. Providing customer service is part of their job. The second issue happened at around 1:00 a.m. An alarm went off, or something happened, and it was telling everyone that we needed to evacuate the building. We all woke up my son, who was competing early that morning, my husband, and I. We were staying on the sixth floor, so we had to run down the stairs because we couldn’t use the elevator. We were scared and didn’t know what was happening. After making it all the way downstairs, we were told it was a false alarm and that we all had to go back to our rooms. None of us could go back to sleep afterward, and my son ended up throwing up. It was just a horrible experience, and there was no apology or acknowledgment from hotel management. We will never stay here again, and I would not recommend this hotel to anyone. On top of everything else, they now charge for parking even though it’s just an outdoor parking lot. It’s not private or secured parking, just regular outside parking.

Good

Loved the clean room and the staff were great!!

Very convenient

Really good breakfast rooms were clean. Everything was well maintained. My kids loved the pool. I like being in the hot tub while they’re in the pool and they have happy hour for adult

Great breakfast

Enjoyed my stay. Jonathan at the front desk was extremely helpful and assisted us by getting into our room earlier.

Hotel was clean staff was helpful and nice.

Our room smelt like cigarettes, the fridge didnt work and would not change our room and with kids we needed a fridge, we didnt have a remote to one of the tvs. I will never stay at an Embassy again. Would rather stay at Staybridge.

The hot tub was down again. 3rd time I’ve stayed and it hasn’t been usable ever.

We stayed for one night, four kids. The area

Always super clean

Clean room and good breakfast

N/A

Staff was nice, room smelled like mold and ac didn’t work very well

The grounds were nice, but close to the hwy. Traffic was non stop. The breakfast buffet was amazing however they shut down right on the dot. The indoor pool was nice and cool, but the hot tub was out of order.

Had to stay for work, but wasn't the nicest or cleanest place I’ve stayed

The room was amazing , the breakfast was delicious and the pool was great for kids !

The rooms are great! But my whole intention in staying here was for the hot tub and it was not working.

Easy check in

Extremely small bathroom. Not all that clean. Not worth the price

Great place!

Very nice

Awesome breakfast set up!!

The rooms