DoubleTree by Hilton El Paso Downtown

It was nice and clean place to stay

This used to be our go-to hotel for weekends in El Paso, but for the second year in a row we were disappointed. In 2025, unbeknownst to us when we booked our room, there was a huge party scheduled the first night we stayed and there was loud music on the terrace until 1AM. This year, no party but we found a stain on the top sheet of our bed. The phone in the room wasn't hooked up so had to use cell phone to call the front desk- took two calls and over an hour before we could get a replacement sheet (my partner went to the front desk at 9:30pm to get it when no one came to the room). The carpet in our room was worn and stained. We're likely staying elsewhere next time we have an event in El Paso (we go there to run races, go to baseball and hockey games, etc.)

Everithing was good, clean room, staff, breakfast, bar,

The food was Excellent for Breakfast and Dinner We had our 36th Anniversary Dinner in Dining Area Thank you for an Amazing Stay

Staff was exceptional, room was very comfotable, walking distance for everything!

Everything was so clean and good, Cordial staff, Great bar at the pool

Perfect location,fair price for nIce Hotel

No amenities - no free breakfast! Priced very high for a building under construction - very loud early mornings with workers.

Very clean great location Was a little understaffed and check in took a little longer

Exceptional

Disappointing

I loved it was in walking distance of everything local. Did not like I was billed for parking.

Friendly staff

The pool was very nice, clean and working well. The elevator situation was very weird. The main elevator didn’t take you to the second floor where the parking garage is. Just confusing The community women’s restroom on floor 7 by the elevators didn’t lock. Very outdated, definitely not what I was expecting for the price.

Very good

Views and pool No microwave in room. Bar , diner or coffee shop weren’t open.

Felt safe, everything was available and convenient. Great location

Check-in was great. The ac wasnt working. We even set it to 65 degrees, but the thermostat read 72-74 degrees the entire stay. We woke up at 3a and decided to check out with out 3yo son b/c we were uncomfortable. At check-out, staff did not acknowledge my comments about a/c. No discount of current stay or anything for a future stay offered for inconvenience of warm room or having to wake my 3yo son up at 4a to check out.

Na

Exceptional

M

Exceptional

Change carpet please ! Put some money !!! So expensive for the building so disgusting!

Dirty towels and pillows

Staff did a great job. Pool was nice n chilly.. only problem I seen at the bar, ran out of Michelle ultra beer. ( ran out) other than that the bar had some nice soothing music. The elevators were confusing to get to the parking deck. Other than that . It was clean, cool rooms.. good job to everyone there

Passable

N

The view was perfect.

Very clean and nice sleeping accommodation while also having options in house for dining / beverages The parking space. The wait time to check into my room.

Very clean and nice sleeping accommodation while also having options in house for dining / beverages The parking space. The wait time to check into my room.

Great hotel and staff was very professional. The guest in front of us was having a slight inconvenience and was holding up the line. But the staff made sure we were taken care of. Great customer service conducted very well.

Room was very nice They made us wait past check in time because they were still cleaning rooms

Room was very nice They made us wait past check in time because they were still cleaning rooms

Rooms are a little outdated. However, staff were very helpful and courteous. The location is very convenient.

Loved it the restaurant is delicious and my kids really enjoyed the pool.

For the price we paid for our room, I expected a larger room. The pool was really crowded and there were no towels. We didn't enjoy the pool at all. My husband didn't even get in. We likely won't stay here again. It was definitely overpriced.

For that price,is not worth it,we stay 2 nights plus they should not charge for the parking and we went to eat to the restaurant and smells terrible like sewer,we thought the water in the swimming pool was warm but it was freezing,we stay in other hotels with the same category of stars and at least they don't change for the parking.

Exceptional

Poor

It was fun. Thank you

It was fun. Thank you

They Canceled my reservation and got no refund and wouldn't let me make a new reservation

Clean

Great staff

I believe that’s you need put some area on patio for somker people not outside just my advise because my wife not enjoying the place

Check in time was extended by over an hour.

Not great

Loud rooms. And evening desk clerk rude.

Awesome place and breakfast was great

Over charged prices

On our last day there, we did ask for our room to be serviced. when we got back from being gone all day. Our room was not serviced. Our was not serviced for the 4 days we were there. We did not have clean towels, but we went down to the front desk to get towels and they delivered the towels shortly after. I give this place a seven out of 10.

I rented looking to stay here for the pool and the reservation did not contain any information about the pool being closed for maintenance all weekend. It was extremely disappointing to be told at check in, not before, that the pool was closed and not accessible.

Pool was dirty everyday we stayed. room service didn’t pick up the trash during our three day stay so we had trash overflowing. other than that, the bar staff was excellent as well as the front desk workers.

I was

Clean room and friendly staff!

The front desk staff were all so nice and helpful. Maria was so nice and really cared about our stay.

Maria gave outstanding top notch customer service.

Convenient to restaurants. Ball park art district

1st morning people start drilling and banging remodeling no warning charged elevated prices due to an event. 2nd day wake up at 5:30 fire alarm doesn’t turn off until 7:30+ then remodeling starts at 8:30 Complained to staff nothing done about it charging 250+ a night while renovating and no warning of renovations. 100% not happy 100% nothing done about it. No sleep felt robbed too it off have to wait 20 minutes for someone to open and close a gate for parking in a factor truck not forced in oversized parking. Poor customer service don’t help but smile and greet you and do nothing. Never again!

Staff was so helpful in finding us a room with a view of the El Paso Mountain Star.

Even though I had a confirmation number the property denied me. I stayed at a different property.

Dinner at the restaurant was very good. Food was delicious and the waiter was great despite being short staffed and having to double as a host.

The staff were welcoming and helpful with anything we needed. The rooms were spotless and the ambiance was amazing!

The rooms I booked not available due to remodeling. They took 2 hours to figure 2 rooms that would work. No batteries in tv remote. Shower whistled while showering. Missed dinner due to waiting for them to decide what to do. Hotels.com made us wait 45 mins in a text to help and they said cancel no refund. So I had to take what the hotel said or loose the two rooms cost. I don’t recommend either the hotel or Hotels.com

.

Great place!

Location

Clean rooms, nice staff, near everything

We stayed here a year ago for the El Paso Marathon and it was ok. This year was way better. Clean rooms. Clean property. Staff was great and I enjoyed my cookie at check in. :) Also the text to see how everything was going was nice. Thank you.

everything was awesome

Room was just as amazing as the customer service

The type of room I paid for (king) was not available so I was bumped down to a queen. I didn’t even know until I got into the room with all of my belongings. They shouldn’t overbook and they should have also told me before I checked in so that I may change to another location. Poor business practice.

Room and hotels.com

The entire facility was clean, the room was comfortable, and the view of downtown El Paso was nice. Staff were attentive. Would certainly stay again

No hot water

No hot water

Z

Great clean place!

Clean and well located. But the building and rooms need some love

The carpet in my room 805 was ripped. The sink didn't drain properly. Around 3:00 a.m., a persistent beeping noise began from the HVAC return vent by the window. It didn't stop. Around 6:30 a.m., I tried to call the front desk to let them know of the beeping, but my phone didn't work. So, I contacted the front desk via chat through the Hilton app. Maria responded and offered me another room and late check out of 3:00 p.m. and a cup of coffee. I accepted the room change and late check out, but I was thinking that renumeration was the more appropriate solution since I lost over 4 hours of sleep to the beeping noise. I was here for a conference, and I thought the 17th floor conference space had nice views, but otherwise, was nothing special. Overall, a very disappointing stay.

The whole building was very old and not well maintained

The Hotel it is old. Everything in the room look that it needs improvement.

Very comfortable bed, safe parking and great location with more option for good restaurants.

Great!!

It was great from the moment we walked in. We were greeted and checked in within minutes. The view from the room over looked the chihuahuas stadium, stunning. Centrally locate in the downtown area with food, drinks and entertainment all within walking distance (no need for an uber). 5 stars is not enough to rate the establishment and the staff. Outstanding!!

Bathroom had a lot of damages and mold on the curtain. Lamp shade had stains and spots. We had to move my room twice. I asked to not be next to an elevator as I was a light sleeper. They put me directly next to an ice machine and elevator. Then the next room there was a high pitch sound coming from the service elevator that they were working on.

Front desk was the best she helped with everything

You definitely get for what you paid for. The room I stayed in needs some serious renovations. The carpet was old and dusty.

Nice room

The only thing is that there are painting during business hours

The carpet in the room was badly stained, there was a stain on the chair and the towels and bathroom shower were stained . There was also a rip in the bed skirt. The next morning my husband had to be at the hospital at 7 a.m. When I came back at 9:45 they had cleaned out my room. Check out is not until 12. When I went to the desk I was told that they knocked. They also said sometimes guest don't tell them when they leave and they don't find out until 12. I'm sorry but I paid for them room until 12 and I shouldn't have to worry about my room being stripped just because I leave the room. If people check out early and tell you great but if not then the room is paid until 12 and they should leave it until they know for sure or 12:00! To make matters worse I had to wait 10 minutes while they found the couple things I had left in the room. If this is your policy it is unacceptable! People should be able to leave the room without worrying about being kicked out before check out. I stay in hotels all over the place and I have never had this experience. I am very unhappy with my stay

The room was clean and the staff was friendly, just be careful with the parking garage, it's very tight.

The staff was great and very attentive. Good location, but the property is old and worn. The room I chose ahead of time was not available when I arrived. The safe in the room was not operational. The TV was not plugged in and working, but maintenance came promptly to reconnect it. The desk chair seat back was torn with exposed metal corners. Bathroom sink had big cracks. Room was clean and breakfast menu was decent.

😕

Nice location

Everyone was helpful. Rooms were great for us. Great downtown stay.

The rooms are nice and clean, the bathroom is spacious with all the usual things you need in the space. The few other spaces within the hotel we went were clean as well. The parking garage has very tight corners and our large vehicle in the space was difficult to maneuver. The location is great for walking to downtown venues.

Breakfast was good

Good food. Great rooms

Quick stay. Easy check-in. Great parking access.

Staff was friendly and polite. I hate paying to park at a hotel leaves a very bad taste in my mouth.

EVERYTHING WAS GREAT

Close to the border to cross to Juarez

Great staff, nice room

Great location with a lot to do nearby in walking distance. Clean. The bed was so soft and comfortable. People at front desk were very nice, efficient, and helpful. The restaurant in the hotel was excellent. Our only complaint is that our room had no refrigerator and the carpet had some stains. But, we will definitely stay there again if ever in the area.

The good: staff and restaurant. Bad and ugly: terrible housekeeping. In 4 days, no clean glasses, no vacuuming. Stained carpet, torn curtains, tatty furniture.

Clean and nice , great pool and bar area

I had such a hard time trying to check in. They said payment had not been sent

Yes

Only thing wrong was A/C didn’t work and, while most of my stays around the world have had a fridge, they told me that having a fridge is an upgrade. I highly disagree!

I liked the printed sheet of walking distance nearby restaurant and bar suggestions provided to me by the check-in staff. There simply is no closer or more upscale hotel in downtown El Paso!

Necesito un reembolso total de mi estadia, me hicieron doble cobro , los muebles estan en muy malas condiciones, nunca fueron a limpiar la habitacion

Beds were comfortable but AC was loud and the carpet needs replacing. Carpet was gross, big stains on carpet in multiple places

Safety easy in and out no problems very clean all staff were excellent

Downtown El Paso is underrated. First time visiting, will be back.

Location was perfect and convenient. Enjoyed the seating area by pool and DJ on Friday night. To get to the parking garage could use improvement. Too narrow by the entrance. Although rooms were clean they could use some upgrading. Otherwise, enjoyed our stay.

I couldn't be happier with the service I received! From start to finish, everything was handled with professionalism, care and attention to detail. They made it so easy for me to check in early, which took a lot of stress off my trip. Everything was smooth, quick, and very accommodating. I really appreciated how thoughtful and helpful the staff were. Highly recommend!

NA

Just the elevator wasn’t working properly. Certain buttons didn’t work. Overall though I was very satisfied!

Excelente!!