Courtyard by Marriott El Paso Downtown/Convention Center

No complimentary coffee or breakfast. No lotion in the bathroom. Shower floor seemed a little dirty. Overall a good place to stay.

It was such an amazing experience, close proximity to everything downtown and the University

Exceptional

No breakfast included, we like this offering from Marriot.

I liked that it was clean, cozy, and quiet. The staff was friendly. The stay was enjoyable. 1. When I tried to book the room over the phone, I was being quoted nearly $50 more than what I found it online for. 2. I had to pay an additional fee for parking. 3. Online it stated complimentary breakfast, but the hotel said there was not any.

I liked that it was clean, cozy, and quiet. The staff was friendly. The stay was enjoyable. 1. When I tried to book the room over the phone, I was being quoted nearly $50 more than what I found it online for. 2. I had to pay an additional fee for parking. 3. Online it stated complimentary breakfast, but the hotel said there was not any.

Good

Me encanta la seguridad que tienen

Exceptional

Close to downtown

The hotel itself is in pristine condition, and the views out by the pool is perhaps the biggest attraction, just stunning. The swimming pool was the main reason we decided to book there, and it didn’t disappoint. The room was updated, clean, and comfortable. But, a few of the hotel’s amenities were really lacking, which is why we’ll never stay there again. As a Marriott facility, I was shocked to find out that parking was not free, internet was also not free (unless a BonVoy member), and breakfast was not included. Just by those lacking factors, it’s not worth staying at the Courtyard by Marriott Downtown. I ended up spending more than expected, in my beloved hometown of El Paso/Ciudad Juárez. There are plenty more hotels to choose from in the borderlands.

Excellent service

Exceptional

Location

Location

Great service great hotel

.

It was beautiful place!!!

Very good

Did not eat there The ice machines were not working on our floor or the floor below. The water in bathroom was not warm on day of check in

Did not eat there The ice machines were not working on our floor or the floor below. The water in bathroom was not warm on day of check in

The garage was a little snug for parking but overall nice hotel.

Lastly, I was surprised that hotel guests are required to pay for parking. I understand charging people who are only parking there for an event, but parking should be included when you are already paying to stay at the hotel. The location and view were definitely the best parts of our stay, but for the price, I expected better cleanliness, more comfortable beds, housekeeping service, safer pool maintenance, and included parking.

Ridiculous check-in process. Only one front desk attendant and it took nearly 1.5 hours to check-in. They should have planned appropriately to handle the increased number of guests due to local events.

My favorite place to say when we are in town! So clean.

Nice hotel with clean rooms and great accommodations

Tried to cancel due to medical issues and hotel manager Chris was not helpful at all. Couldn't make trip and still charged me.

Very poor

Super smelly dirty rooms. Hard to breathe because of the odor. Did sleep in the car for that reason. Nothing to like.

Super smelly dirty rooms. Hard to breathe because of the odor. Did sleep in the car for that reason. Nothing to like.

Very good

Great stay! The staff was friendly, the room was clean, and the bed was very comfortable. The only small issue was that the conditioner dispenser in the shower was empty, but everything else was excellent. We really enjoyed our stay and would definitely come back!

Exceptional

Exceptional

Pool was dirty

Location Pool was dirty

This hotel is excellent for any downtown activities, especially baseball games, the fireworks can be viewed from the hotel pool. Hotel was super clean, room was great, parking garage was fine. Food at the bistro in the lobby is not good and very expensive so plan on eating elsewhere.

No breakfast, location is good parking little light for trucks. Front office never had a luggage cart available for me to use, so I jst used office chair form room when needed.

Big clean rooms, with pretty views

Would be great if the pool had more seating area. Everything else was wonderful.

Great location!! Super clean, pool was nice, view of the baseball field was awesome! All staff were friendly and food was very good! Would definitely book again, will ge doing again soon!

Wonderful hotel 5 stars!!!

Organized hotel, friendly staff, cleaned room with amazing view of the town

😩 need a restaurant and a Jacuzzi

Great stay

Checking in took so long, the website says they offer room service and they do not. We ordered breakfast and the avocado had a sour taste. The Bostro does not offer many options to choose from..the rooms were small...Tjey state that room had a sofa and its actually a chair with ottoman. Bed was quie comfortable.

Was amazing would definitely recommend

Great stay

Great

Was an awesome stay and friendly staff!

Difficult to get out of parking garage!!card key didn’t work well had to call for help

Clean room, very quiet, I think the parking cost is ridiculous $20 a night

Ecxelente ubicación

Clean, kind and welcoming. 🌈 Location is convenient too.

When we arrived, the clerk at the front desk had an attitude then we went up to our room. Our keys did not work then we got into the room. There was boogers on the wall large ones. then the toilet did not work then there were water bottle caps on the floor apparently the room was not cleaned. He would not give us another room worst experience ever there. I’ve stayed there before and I’ve had a good experience, but this time it was bad and I’m a Marriott member to top it off. Last time I stayed there.

The hotel was great ! Staff was very friendly! Great location !

Cleanliness

The rooms was superb. It was clean and comfortable. The staff always were there to help. Parking was very good.

The water level was very low. Taking a shower takes a long time because the water is limited not just in shower but also the faucet. The breakfast is terrible. We prepaid our breakfast when we booked our hotel. I asked for eggs and blueberry muffin, I was told that I can only have one, either blueberry muffin or eggs. I cancelled my order and requested a refund. One of the managers spoke with the kitchen person and that is when we were given a full breakfast, however I wished they would just have refunded our money because the breakfast was terrible. Though the room is small it is nice and clean. It just not enough to make me go back to this place ever again.

Everything was perfect! Very clean and super nice.

Great staff and great experience

Excellent experience the pool area is very hot during the day but we asked the staff and they brought umbrellas. I would say that breakfast restaurant menu is very limited and you pay for it. It was good but it was very limited. Other than that no complaints I will definitely be back

Akrya (I hope I spelled her name right) went above and beyond for us and made our whole stay top notch.

I ask for a suite and they didn’t provide what i booked or what I was supposed to pay for

Enjoyed our stay

Awesome!!!

The sraff was so welconu g and helpful. The roon was one of the cleanest ove ever stayed in. Loved everything about our stay.

Our room was very nice, a big shower ad well. The water does take awhile to heat up though. We weren’t able to use the pool because it was dirty on the day we went. Also, I wish the bar/lounge opened earlier in the afternoon.

Absolutely amazing hotel! Even though I’m located in El Paso, Texas, this is honestly one of the best hotels I’ve stayed at for a family outing. The swimming pool area was great for relaxing and spending quality time together, and the view of the stadium was incredible. The location is also perfect and close to everything you may need. I would definitely recommend this hotel to anyone traveling to El Paso, or even to locals looking for a nice staycation experience. We will definitely be coming back!

Very clean hotel. The only negative comment we have is the parking garage is very very tight. The parking spaces are very small, large concrete columns everywhere. Your passenger's have to exit the vehicle before you can attempt to pull into a parking spot. You can see places on all the columns where vehicles have hit them. Also if you drive a manual vehicle ( with clutch) this parking garage is not for you, as the gate area is on a very steep hill. You have to stop on this hill to scan your parking pass. Also the hotel charges $20.oo a day for parking.

The staff was really friendly and helpful

Wonderful experience. The staff was helpful and kind, easy parking. Walkable distance to everything downtown.

The room was clean, and the staff were warm, welcoming, and friendly.

The parking did not feel safe at all. The noises from outside were extremely loud. You could literally hear everything on the freeway and in the area around the hotel.

I loved the BTS decor and music. The staff was friendly and my room was clean and tidy. Appreciate my stay!

I paid 2 days parking fee and another lady staying said she didn’t have to pay. Wondering if I was out the $40. Slight stains on see through curtains but everything overall was great

Mini Starbucks located on the property. Close to public transportation and walkable area with restaurants and bars not far. Clean property. Beds a bit hard on our backs due to being extra firm but overall very pleased with the stay and would come again.

The room and the lobby were very clean and the front desk staff were very pleasant.

Would definitely stay again.

Great location!

I will definitely come back again!!!

The parking was th best no charge

The room with a nice view was clean and HVAC cool.

The lobby area had plenty of seating, the rooms are spacious and clean but the best part was the staff. They were very friendly, welcoming and helpful.

Our room was right next to the interstate so it was very loud all night. The bar ran out of several food items. Other than that, the area felt safe, the hotel was clean, staff was very helpful and the room was spacious.

Great customer service

Great place to stay.

El staff amable, amigable y un excelente servicio al cliente. El cuarto muy amplio, comfortable, cómodo y excelentemente limpio. Muchas Gracias por la calidad y comfort en todo el hotel.

Nuestra estadía en el hotel fue muy grata sobre todo el staff muy amables no dudaría en hospedarme de nuevo ahí. 100% recomendado

Perfect!

Breakfast is delicious, but it’s also quite expensive. To get the best deal, I recommend adding the prepaid option when you book your stay.

Great room very clean. Would book here again!

Property was great. Fairly convenient for being right downtown, and yet, convenient because it was downtown and easy access to get anywhere. The parking garage was sufficient. Though a little disappointing that it’s an additional $20/night. The pool was nice and staff were all friendly. Room was clean and tidy.

The room was great, but it was the staff that were outstanding, and we will be staying here exclusively, when we are in El Paso. During our stay, my husband had a health emergency in the middle of the night -- Rafael and Jesus assisted us, sent us with water and an apple juice for the ER, found a wheelchair to assist, and offered their sincere concern. Amazing staff! When we went to check out and that them, Eduardo was exceptional, helpful, and very professional. My husband got excellent care at TTUHSC UMC El Paso, and we were able to enjoy our stay. We will be back - best staff we have encountered in our many travels!!!!

Overall great place to stay definitely my go to next time I come to El Paso.

The overall experience was great, the guy in the front desk was super nice and the installations are in pretty good condition, will definitely come back in the future

Great stay hotel staff very nice and accommodating. Clean rooms and good location for our event

Clean room, great air conditioning, stunning bathroom, staff, the beds are so comfy. Wonderful hotel.

No breakfast included and as a traveler I need to have that.

Everything is always great

Was Charged for The Parking and There wasnt any spots available. Was told i was going to get refunded and nothing.

Room was clean, bed was comfy. Website stated bathrobes would be provided and we got nothing. Website stated the total price would be $264 plus $18 for bfast for 2. For a total of $282 with taxes included. $350 was deducted from my account. Almost $60. Ya very frustrating

Second time staying at this hotel within the last 3 months and had the same issue with hot water. Reported it on the first stay in December and was told it was going to be looked at while we went to our dinner and when we tried taking shower in am still no hot water. This last stay again reported issue when we arrived and had hot water that night but in the morning no hot water, so just decided to leave

Location not good and very noisy due to highway

Parking is terrible! Small spaces and huge trucks sticking out at the right corners. Concert next door and they took up all the parking spaces

Staff was very friendly, hotel was nice and clean.

Clean and comfortable

Room was super clean and nice! Clerk who assisted us was amazing when we checked in, when we told him we were celebrating our 1 year anniversary he gave us free breakfast.

The room was lovely. It was right off of I 10. The highway noise shook the room and I had to wear ear plugs to be able to sleep. I would ad ise the staff not to put someone in this room, if noise or motion sickness is an issue. The staff were awesome. The breakfast was great! I wish i had known the parking was an extra cost. I was there on a Friday through Sunday visit. It was not very busy, as it is in downtown. Maybe free parking for a weekend stay? The pool was also very nice.

The door lock on the second day didnt work

wish more dinning options, the bistro closes at 10:00 and the bar does not open until 4:00

Yes, room was great, nice and clean. The bed was comfortable and sheets were the best. Thank you!

Clean room, excellet service and attention

Very nice and clean

Clean room, great area!

Rooms are amazing

Clean room, attentive staff.

carpet s dirty, restaurant sent food back. Help with sorry attitude won’t be back

Buena habitación limpia, empleados amables, solo una nota las alfombras de los pasillos muy sucias requieren una buena limpieza

Shampoo, conditioner, and body wash bottles were empty, water in the shower would leak out towards the bathroom door because it's a walk-in shower with no door/tub so the shower head needs to aim towards the wall, very inconvenient, and the iron would leak when I used it (I did not over filled it). Checking in and out was good.